Goa Board Class 12 Question Paper Mar 2019 Business Studies

2019 III 06 1000 Seat No.

Time : 2½ Hours BUSINESS STUDIES
Subject Code

H 6 5 5

Total No. of Questions : 32 (Printed Pages : 4) Maximum Marks : 80

INSTRUCTIONS : (1) All questions are compulsory.

(2) This question paper consists of 32 questions divided into four
parts A, B, C and D.

(3) Part ‘A’ contains 8 questions of 1 mark each , which is multiple
choice type or very short type questions.

(4) Part ‘B’ contains 8 questions of 2 marks each, which should
be answered in about 30 words.

(5) Part ‘C’ contains 8 questions of 3 marks each, which should
be answered in about 60 words.

(6) Part ‘D’ contains 8 questions of 4 marks each, which should
be answered in about 100 words.

(7) There is no overall choice; however internal choice is provided
in Question Nos. 21, 23, 30 and 32.

PART A

1. Joash is working as a foreman in a factory. At what level of management is he
working ?

2. Name the technique of Taylor which insists in using most optimum way of doing
a job.

3. ‘No Smoking.’ Name the type of plan which is highlighted in this statement.

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4. Which of the following forms of organisation is known for giving rise to rumours ?

(a) Centralised organisation

(b) Decentralised organisation

(c) Informal organization

(d) Formal organization

5. Which of the following is the highest level need in the Maslow’s need hierarchy
theory of motivation ?

(a) Safety need

(b) Self-actualisation need

(c) Belongingness need

(d) Prestige need

6. Name the function of management which ensures that actual activities conform
to planned activities.

7. ‘Buy three get one free’ is an example of which sales promotion technique ?

(a) Quantity gift

(a) Discount

(c) Rebate

(d) Product combination

8. Which of the following certification marks is used to ensure safety of electrical
goods ?

(a) AGMARK

(b) FPO

(c) HALLMARK

(d) ISI

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PART B
9. Explain two principles of scientific management as advocated by F.W. Taylor.
10. Why is the understanding of business environment important for managers ?
Explain with the help of two points.
11. How is training of employees beneficial for the organisation ? State by giving
12. ‘‘Human Resource Management’’ includes many specialized activities and duties.’’
State four such duties.
13. Mention four points which bring out the importance of financial planning.
14. ‘‘To promote orderly and healthy growth of securities market and protection of
investors SEBI was set up.’’ With reference to this statement state four objectives
of SEBI.
15. What are the main characteristics of good ‘Brand Name’ ? (Give four points)
16. List out four functions of labelling :
PART-C
17. Explain the following principles of Henri Fayol :
(a) Unity of command
(b) Equity
(c) Discipline
18. ‘‘Planning is an important function of management.’’ Explain by giving three
reasons.
19. Jonathan runs a factory wherein he manufactures shoes. The business has been
doing well and he intends to expand by diversifying into leather bags as well as
complete western formal wear thereby making his company a complete provider
of corporate wear . Which type of structure would you recommend for his expanded
organisation and why ? Give two reasons.
20. Explain three external sources of recruitment.
21. Discuss three semantic barriers of communication.
Or
Discuss three psychological barriers of communication.

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22. Explain three factors which affect the working capital requirements of a company.
23. Explain three factors which determine the choice of channels of Distribution.
Or
Explain three factors which affect the determination of price of a product.
24. Jonas purchased one litre of pure desi ghee. After using it, he had a doubt that it
is adulterated. He sent it for laboratory test which was confirmed that ghee was
adulterated. State six reliefs available to Jonas.
PART-D
25. ‘‘Success of every organisation depends upon its management.’’ Explain by giving
26. Explain four impacts of government policy change on business and industry.
27. Explain the steps which are involved in the process of organising.
28. Discuss four qualities of a good leader.
29. ‘‘Controlling is an indispensable function of management.’’ Give four reasons in
support of your answer.
30. Explain four functions of Stock Exchange.
Or
Explain four instruments of money market.
31. ‘‘Advertising is unnecessary and wasteful expenditure.’’ Explain with four reasons
in support of this statement.
32. State and explain four rights available to a consumer under the Consumer
Protection Act, 1986.
Or
State and explain four points which bring out the importance of ‘Consumer
Protection’ from the point of view of business.

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