Goa Board Class 10 Question Paper June 2018 Banking Financial Services and Insurance NSQF

2018 VI 23 0930 Seat No. :

Time : 1½ Hours Banking financial services
and insurance (NSQF)

Subject Code

S 0 8 4

Total No. of Questions : 3 (Printed Pages : 3) Maximum Marks : 30

Instructions : i) Answer each question on fresh page.
ii) Write the question number and sub-question number
clearly.
iii) All questions are compulsory.
iv) Figures to the right indicate full marks.

1. A) Choose the correct alternatives from those given below each statement
and rewrite the complete statement. [3]
1) Saving a small amount every month in a bank account is called what type
of deposit
i) Demand deposit ii) Recurring deposit
iii) Demat account iv) Fixed deposit
2) Loan taken by a customer without giving any property as security is
called
i) Home loan ii) Construction loan
iii) Business loan iv) Personal loan
3) The common seal of a company is called
i) Logo ii) Emblem
iii) Symbol iv) Signature of a company
4) A Hindu Undivided Family wants to open a joint account which account
will be the most useful account for them
i) HUF account ii) Loan account
iii) Demat account iv) Individual account

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5) Complete the following.
“Know _________ customer” using the appropriate option from given
below.
i) Your ii) His iii) Her iv) What
6) Which document contains rules of the company ?
i) Memorandum of Association ii) Minutes of the Company Meeting
iii) Articles of Association iv) Resolution
B) Answer the following questions in more than two sentences each : [3]
1) What is NRE and NRO account ?
2) How does net or Internet Banking helps a customer ?
3) What is HUF account ?
C) Answer the following questions in more than four sentences each : [4]
1) Write a note on various loan product provided by a bank.
2) What is the difference between minors and senior citizen’s account ?

2. A) Choose the correct alternatives from those given below each statement
and rewrite the complete statement : 3
1) 3rd step of grievance redressal system is called
i) Acknowledgement and tracking
ii) Input and acceptance
iii) Forwarding
iv) Notification
2) Level 2 of help desk usually has product knowledge which is ________
in nature.
i) Basic ii) Experts iii) Specialised iv) Detailed
3) Grapevine is ___________ form of communication.
i) Informal ii) Formal communication
iii) Brail iv) Official communication
4) The way in which customer service audit is done at a bank is called
i) Telephone audit ii) Final audit
iii) Financial audit iv) Window shopping
5) Which level of help desk has basic knowledge of the product ?
i) 3 level ii) 4 level iii) 2 level iv) 1 level
6) The report which helps to know about what had happened in the last
meeting is
i) CIBIL report ii) Auditor’s report
iii) Seconds of the meeting iv) Minutes of the meeting

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B) Answer the following questions in more than two sentences each : [3]
1) Documents required to open a savings account.
2) Explain about risk levels of the customers and its requirements.
3) Operating instructions which can be used for a bank account.
C) Answer the following questions in more than four sentences each : [4]
1) Write a note on customer complain and suggestions.
2) Give points on how to give good customer service.

3. A) Answer the following questions in more than two sentences each : [3]
1) Explain any two types operating instructions for a bank account.
2) Why do we need to maintain cleanliness in a bank ?
3) What are the norms for asset safety in a bank ?
B) Answer the following questions in more than four sentences each : [4]
1) In a bank how cash, sensitive stationary and security document is kept
safe.
2) Fill the NEFT form given with the question paper based on the given
information below and attach it to the answer paper.
Information
Senders information : Name : Mr. Kavir Dessai Address : Ponda Goa
Bank Name : HDFC Bank, Ponda Branch Account No. : 123456789101123
IFCS Code : XXXXXXXX123 Amount : 100000 Cheque No. : 345675
PH No. : 3333333333
Receivers information : Name : Mr. Abdul Shaik Address : Mumbai
Bank Name : Dena Bank, Parel Branch Account No. : 12333456786754
IFCS Code : XXXXXXXX456
C) Answer the following question in more than six sentences each : [3]
Explain the reason why staff meeting is important in an bank.

_____________

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