Goa Board Class 12 Question Paper Mar 2018 Business Administration _New Pattern_

2018 III 17 1000 Seat No. :

Time : 2 Hours BUSINESS ADMINISTRATION
(New Pattern)

Subject Code

V 2 1 7

Total No. of Questions : 5 (Printed Pages : 3) Maximum Marks : 50

INSTRUCTIONS : i) All questions are compulsory. However internal choice is
provided in Q. No. 1D and Q. No. 3D.
ii) Answer each question on a fresh page.
iii) Number each question and sub question clearly.
iv) Figure to the right indicate marks allotted to each questions.
v) ‘A’ part of each question is objective type and ‘B’ part of
Q. No. 1, Q. No. 2 and Q. No. 3 is answer in one sentence.
vi) ‘2’ marks questions should be answered in 20 to 30 words.
vii) ‘3’ marks questions should be answered in 50 to 60 words.
viii) ‘5’ marks questions should be answered in 120 to 150
words.

1. A) Choose the correct alternative given below : [1]
The employees who are passengers, who attend the office, sign in muster and
take lunch and tea break sincerely are known as
• leisure ethics
• work ethics
• worth ethics
• time ethics
B) State any two modern methods of recruitment. [1]
C) Explain any three Professional Recruitment Agencies. [3]
D) What is entertainment marketing ? Explain four reasons behind entrainment
marketing. [5]
OR
Explain any five reasons for need of consultancy services.

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2. A) Choose the correct alternative given below : [1]
The permanent separations of a worker from work is called
• layoff
• discharge
• resignation
• absenteeism
B) State any two personal qualities of Human Resource Manager. [1]
C) State any three purposes of recruitment. [3]
D) As a Government Agency, how are railways promoting tourism ? Explain
the main activities of railways in tourism. [5]

3. A) Choose the correct alternative given below : [1]
The revenue obtained by Government in the form of custom duty is
• direct tax
• non tax revenue
• tax revenue
• indirect tax
B) Write the full form of E.F.T. [1]
C) What is E-Trading ? State any two advantages of E-Trading. [3]
D) Explain any five personal qualities of salesman. [5]
OR
Explain any five principles of fixing price of a product.

4. A) Choose the correct alternative given below : [1]
The process of distributing goods from the producers to the ultimate users is
called as
• sales policy
• sales organisation
• sales promotion
• sales management
B) State any two functions of store keeping. [2]
C) Write explanatory note on ‘Smart Card’. [2]
D) State any two objects of Content Management. [2]
E) Explain any three stages in process of Access Management. [3]

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5. A) Choose the correct alternative given below : [1]
A form of advertisement which appeal through ears as well as eyes is

• newspaper
• hoarding
• radio

• television

B) Write an explanatory note on ‘Information Management’. [2]
C) State any four factors to be considered by travel agency. [2]
D) State any four characteristics of taxation. [2]
E) Explain any three principles of Public Expenditure. [3]

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