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2025 III 17 0930 Seat No.
Time : 1½ Hours RETAIL (NSQF)
Subject Code
S 1 0 7 5
Total No. of Questions : 42 (Printed Pages : 7) Maximum Marks : 40
Choose the correct alternative from the given option and rewrite
the complete sentences : 3
1. The ability to do what needs to be done, without influence from other
people or situation is .............................. .
[Self-Awareness, Self-Motivation, Self-Management, Self-
Regulation]
2. The following is not the quality of successful entrepreneur ................... .
[Self-Confident, Determinant, Impatient, Creative]
3. The Goal of Sustainable development is .............................. .
[Removing Dust, Constructing Building, Zero Hunger,
Constructing Dam]
4. A set of dreams with a deadline to achieve is called as ...................... .
[Target, Goal, Aim, Team]
5. Miss Rita has opened a store in Ponda, so she can be called
as .............................. .
[Self-Employed person, Self-Motivated person, Self-Consume
person, Self-Awareness]
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6. Electric Vehicle is an example of .............................. .
[Emotional Development, Sustainable Development, Skill
Development, Construction Development]
Answer the following questions in more than two sentences : 4
7. Mr. Ganesh was traveling from Panjim to Margao on the way he got a call
from his father, he received a call but he was not able to listen what he
was saying. List and explain what type of communication barrier Mr. Ganesh
is facing from ?
8. Identify the following Hardware Device :
(a)
(b)
Answer the following questions in one sentence : 3
9. Define Emotional intelligence.
10. An entrepreneur is a person, who has a vision and generates an action
plan to achieve it. So what are the basic functions performed by an
entrepreneur ?
11. What are the initiatives of sustainable development ?
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Compare the Co-ordination in the first pair and complete the
second pair : 1
12. Store that sales product electronically over internet : Online seller.
A sale of product using machine with no personal contact : ....................... .
13. A process of putting material, supplies on vehicle : Loading.
A process of Taking off material, supplies from vehicle : ....................... .
Give one word for the following : 1
14. A process of transporting goods from a source location to predefined
destination.
15. A state of physical, mental and social well–being.
16. Match the following items in Column A with the correct items in
Column B and write the correct pair : 1
Column A Column B
(i) The selling and ordering the (a) Type A
product through post
(ii) Fire caused due to cooking oil (b) Telemarketing
(c) Mail order
(d) Type K
Answer the following questions in more than two sentences : 4
17. Explain any two documents required while delivering products.
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18. Distinguish between Store based retail and Non-store base retail. (any two)
Answer the following questions in one sentence : 3
19. Define Hygiene.
20. List any two promotional techniques used by a Retailer.
21. Why material handling is important ?
Choose the correct alternative from the given options and rewrite
the complete sentences : 3
22. A device that can be used to control small fire ............................. .
[Fire Extinguisher, Smoker detector, CCTV, Sign board]
23. The Process of working collaborating with a group of people in order
to achieve a common goal is .............................. .
[Team Leader, Team Work, Team Motivation, Team Process]
24. A document issued by a seller to the buyer that indicates the quantities
and cost of the product or services provide by the seller
is .............................. .
[Delivery note, Invoice, Consignment note, Bill of lading]
25. An area concerned with protecting the safety, health and welfare
of people engaged in work or employment is .............................. .
[Occupational Health and standard, Occupational Health and
status, Occupational Health and safety, Occupational Hygiene
and safety]
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26. A person who receives payments from customers is ......................... .
[Sales personnel, Cashier, Store Manager, Logistics]
27. A material made up of several layers of paper, making it thicker,
harder and more resistant than paper is .............................. packaging.
[Plastic, Polythene, Cardboard, Cellophane]
Answer the following questions in more than two sentences : 4
28. Miss. Siya works as Store in charge in DYI Store. Explain her any two methods
of stock control.
29. Mr. Ashraf is a team leader at ROC store. In the morning he gives instruction
to his team members regarding the work schedule for that particular day
but he never ask for any suggestion or any feedback from his team members
so most of the time there is a conflict among team leader and team members.
Explain why team feedback is important.
Answer the following questions in one sentence : 3
30. Identify and explain label given below :
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31. Identify and explain Safety equipment given below :
32. How to work effectively in Team ?
Compare the Co-ordination in the first pair and complete the
second pair : 1
33. Amazon : Mass market :: Rolex (Design Watch) : .................... .
34. Oil, Milk, Ghee : Polythene Packaging :: Jam, Sauce, Pickles : .................... .
Answer the following sentences as True or False : 1
35. Home delivery is the bringing of items to the customer’s home rather than
the customer taking or collecting them from the store.
36. An expected and planned event that occurs at a particular time is called
accident.
37. Match the following items in Column A with the correct items in
Column B and write the correct pair : 1
Column A Column B
(i) MRP (a) Risk of Fire
(ii) A sign prohibits smoking or (b) Minimum Retail Price
other actions that could cause (c) Maximum Retail Price
a fire in a specific area (d) Risk of electric shock
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Answer the following questions in more than two sentences : 4
38. With the help of a diagram write down the steps to use a fire extinguisher.
39. Which are the different types of pricing structures used in retail ?
Answer the following questions in one sentence : 3
40. List any four Agencies that are involved in Retail delivery services.
41. State difference between HEALTH and HYGIENE.
42. What is the Full form of MBO ?
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