Goa Board Class 12 Question Paper Mar 2018 IT-ITES _New Pattern_

2018 III 26 1000 Seat No. :

Time : 1½ Hours IT/ITES (New Pattern)

Subject Code

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Total No. of Questions : 3 (Printed Pages : 3) Maximum Marks : 30

INSTRUCTIONS : i) Answer each question on a fresh page.
ii) Write the question number and sub question number clearly.
iii) All questions are compulsory.
iv) Figure to the right indicates full marks.

I. A) Choose the correct answer from the options given below the statement. [3]
1) I would like to thank you __________ the lovely gift.
a) or b) for c) and d) yet
2) This phone is ____________ popular day by day.
a) becoming b) become
c) became d) becomes
3) You ___________ have a passport to travel from India to America.
a) shall b) may c) might d) must
4) I made these cookies
a) himself b) herself
c) myself d) itself
5) You can edit only the label in the ___________ row and column.
a) first b) middle
c) last d) bottom
6) The document can be protected from being printed, copied or forwarded
to unauthorized person by
a) IMR b) MIR c) MRI d) IRM

H-073 -1- P.T.O.

B) Answer the following questions in one sentence each. [3]
1) What is the use of Synchronize Content option while creating labels in
Word Processor ?
2) What kinds of activities are stated in the contract under the Recruitment
Process Outsourcing (RPO) ?
3) What must a company do if it responsible for an unsatisfactory service to
the customer ?

C) Answer the following questions in two sentences. [4]
1) List any four advantages of effective listening.
2) Explain in brief any two important things to remember while handling the
customer queries.

II. A) Choose the correct answer from the options given below the statement. [3]
1) The term run refers to a macro ____________ in the word processor.
a) creation b) execution
c) deletion d) modification
2) In email messaging software, Spam messages are placed in __________
folder.
a) Draft b) Inbox c) Outbox d) Junk
3) In a web browser, ____________ are used to display different pages as a
single page.
a) Frames b) Layers c) Forms d) Snippets
4) The state of digital signature is invalid if ___________ triangle icon is
used.
a) Red b) Green c) Yellow d) Black
5) To use portion of a single image to point to a different link or a web page,
image ___________ option is used.
a) Hotspot b) Bluetooth c) Wi-Fi d) Infrared
6) Which one of the following is email messaging software ?
a) Mozilla Firefox b) Mozilla Thunderbird
c) Google Play d) Google Chrome

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B) Answer the following questions in one sentence each. [3]
1) Write any two uses of presenter screen while delivering a Digital
Presentation.
2) What do you mean by delegation in Email Messaging Software ?
3) Who issues the Digital Certificates ?
C) Answer the following questions in two sentences. [4]
1) Give any two advantages of using macro in Word Processor.
2) Mention any two uses of pivot table in spreadsheet.

III. A) Answer the following questions in one sentence each. [3]
1) Which feature enables you to highlight certain key points while delivering
a Digital Presentation ?
2) What is Internet Forum ?
3) In digital presentation, which Custom animation effect is used for an
object to disappear ?
B) Answer the following questions in two sentences. [4]
1) Name the four formats in which the mail merge letters can be sent.
2) List and explain any two permissions that can be set for the user in
spreadsheet.
C) With the help of a neat labeled diagram, explain a Web Application based
Client-Server Model. [3]

___________________

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