Goa Board Class 12 Question Paper 2025 Accomodation Operation

2025 II 24 0930 Seat No.

Time : 2 Hours ACCOMMODATION
OPERATION
Subject Code

V 4 2 7 4

Total No. of Questions : 23 (Printed Pages : 4) Maximum Marks : 50

INSTRUCTIONS : (i) There are four sections in the question paper (A, B,
C & D) consisting of 23 questions.
(ii) In Section A there are eight questions of which Question
Nos. 1 to 4 are Multiple Choice Questions, Question
Nos. 5 and 6 are to be answered in one word or two
words and Question Nos. 7 & 8 are to be answered in
one sentence each.
(iii) Attempt all the questions however internal choice is
given for Question Nos. 20 & 23.
(iv) Figures to the right indicate marks allotted to each
question.
(v) Write the number of each question clearly on the
answer book.
(vi) Draw diagrams where specified.
(vii) Begin each question on a fresh page.
SECTION A
1. An efficiency room has an attached .................................... for guests preferring
a longer duration of stay. 1
• Lobby
• Garden

• Kitchenette

• Swimming pool

V-4274 1 P.T.O.

2. The size of a bed in a twin room is generally : 1

• 4.5 feet by 6 feet

• 3 feet by 6 feet

• 6.5 feet by 6 feet

• 5.5 feet by 5 feet

3. The minimum linen and uniform required to meet the daily demands so as

to ensure smooth operation is called ..................................... . 1

• Excess Stock

• Extra Stock

• Par Stock

• Over Stock

4. The key that is designed to open a set of several locks is called the : 1

• Master Key

• Guest Key

• Supply Key

• Floor Keys

5. The process of locating a guest in a specified area of the hotel is

called .............................. . 1

6. The housekeeping department’s second largest expense is ........................ . 1

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7. What does efficient linen and laundry management ensure ? 1

8. What is meant by an on-site laundry ? 1

SECTION B

Answer the following questions in about 20 to 30 words :

9. State any 2 circumstances wherein a guest may want to change his/her

room. 2

10. Describe in brief about a “Lanai”. 2

11. What is meant by the “maintenance register” ? 2

12. On what basis is the par stock of uniforms decided ? 2

13. State any 2 principles of stock taking. 2

14. What are laundermats ? 2

SECTION C

Answer the following questions in about 40 to 50 words :

15. Explain the Modified American Plan. 3

16. Write the full forms and definitions of the following room codes : 3

(a) UR

(b) DNCO

(c) O/C

17. Explain the procedure of “surrender of locker”. 3

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18. Draw a neat diagram of the “format of a sheet in a key control register” and

explain about the same. 3

19. Write any 6 activities carried out in the linen and uniform room. 3

20. Explain about “washing and dry cleaning” in the cycle of laundry

operation. 3

Or

State the disadvantages of off-site laundries.

SECTION D

Answer the following questions in about 80 words or more :

21. Explain in detail about the 4 types of laundry services offered to a

guest. 4

22. What are the different types of guest complaints ? Explain in detail. 4

23. Explain any 8 guiding principles in the key control system. 4

Or

Write a short note on “key cards”.

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