HBSE Class 9 Question Paper 2021 Retail

Code No. 1424
CLASS : 9th (Ninth) Series : 9-April/2021
Roll No.










RETAIL
National Skills Qualification Framework (NSQF)
Level - 1
[ fgUnh ,oa vaxzsth ek/;e ]
[ Hindi and English Medium ]
(Only for Fresh/School Candidates)
le; : 2 21 ?k.Vs ] [ iw.kk±d : 60
Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 42 gSaA
Please make sure that the printed pages in this question paper are 8 in number
and it contains 42 questions.
• iz'u-i= esa lcls Åij fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the top of the question paper should be written by the candidate
on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.
1424 P. T. O.

(2) 1424
uksV % (i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) izR;sd iz'u ds vad mlds lkeus fn;s x;s gSaA
Marks are indicated against each question.

[ fucU/kkRed iz'u ]

[ Essay Type Questions ] 2 × 6 = 12

1. miHkksDrk oLrqvksa dk o.kZu dhft,A 6

Explain consumer goods.

vFkOkk
OR

fjVsyj ds fofHkUu dk;ks± dk o.kZu dhft,A 6

Explain various functions of a Retailer.

2. LVksj fjVsfyax dk oxhZdj.k vki dSls djsaxs \ 6

How do you classify Store Retailing ?

vFkOkk
OR

laxfBr fjVsy o vlaxfBr fjVsy esa vUrj dhft,A 6

Differentiate between Organized and Unorganized Retail.

[ y?kq mÙkjh; iz'u ]

[ Short Answer Type Questions ] 3 × 4 = 12

3. miHkksDrk dh vk/kkjHkwr vko';drkvksa dk o.kZu djsaA 3

Explain the basic needs of a Customer.

(3) 1424
4. xSj-'kkfCnd lUns'kokgu ds rhu izdkjksa dk o.kZu dhft,A 3

Explain any three types of Non-verbal Communication.

5. bUVjusV ds D;k mi;ksx gSa \ 3

What are the uses of Internet ?

6. xSj-LVksj fjVsy ds rhu izk:i crkb,A 3

Discuss three forms of Non-store Retail.

[ vfry?kq mÙkjh; iz'u ]

[ Very Short Answer Type Questions ] 1 × 20 = 20

7. osc ist D;k gS \ 1

What is Web Page ?

8. tu laokn D;k gS \ 1

What is Public Speaking ?

9. xzkgd dkSu gS \ 1

Who is a Customer ?

10. 'kkfCnd lapkj dk D;k vFkZ gS \ 1

What is meant by Verbal Communication ?

11. Hk.Mkj.k ls D;k vfHkizk; gS \ 1

What is meant by Storage ?

12. LVksjst dh D;k vko';drk gS \ 1

What is the need for Storage ?

1424 P. T. O.

(4) 1424
13. 'kkWfiax oLrqvksa ls D;k vfHkizk; gS \ 1

What are Shopping Goods ?

14. xSj-fVdkÅ oLrq,¡ D;k gSa \ 1

What are Non-Durable goods ?

15. Xykscy fjVsy D;k gS \ 1

What is Global Retail ?

16. LekVZ Qksu D;k gS \ 1

What is Smart Phone ?

17. dEI;wVj esa buiqV fMokbl D;k gS \ 1

What is input device in a Computer ?

18. vkWuykbu cSafdax D;k gS \ 1

What is Online Banking ?

19. lks'ky usVofd±x dk mnkgj.k nhft,A 1

Give example of Social Networking.

20. LorU= fjVsyj dkSu gS \ 1

Who is Independent Retailer ?

21. lrr fodkl D;k gS \ 1

What is Sustainable Development ?

22. xzhu fLdy D;k gS \ 1

What is Green Skill ?

(5) 1424
23. xzkgd lsok D;k gS \ 1

What is Customer Service ?

24. okD; fdrus izdkj ds gksrs gSa \ 1

How many types of Sentences ?

25. 'kh?kz lapkfyr miHkksDrk oLrqvksa dk mnkgj.k nhft,A 1

Give example of Fast Moving Consumer Goods.

26. foHkkxh; Hk.Mkj dk D;k vFkZ gS \ 1

What is meant by Departmental Store ?

[ oLrqfu"B iz'u ]

[ Objective Type Questions ] 1 × 16 = 16

27. fuEu esa ls dkSu-lk uohdj.kh; ÅtkZ dk òksr gS \ 1
(A) dks;yk (B) lkSj ÅtkZ
(C) lh0 ,u0 th0 (D) mijksDr lHkh
Which of the following is a source of Renewable Energy ?
(A) Coal (B) Solar Energy
(C) CNG (D) All of the above

28. fjVsy ds fdl izk:i esa vf/kd iw¡th dh vko';drk gS \ 1
(A) laxfBr fjVsy (B) vlaxfBr fjVsy
(C) mijksDr nksuksa esa (D) mijksDr esa ls dksbZ ugha
Which form of Retail require high Capital ?
(A) Organised Retail (B) Unorganised Retail
(C) In both of the above (D) None of the above

1424 P. T. O.

(6) 1424
29. ^osLVlkbM* fdl dEiuh dk czkaM gS \ 1

(A) oh-ekVZ fjVsy fy0 (B) VªsUV fy0
(C) fjyk;al (D) mijksDr esa ls dksbZ ugha
'Westside' brand is related to which company ?

(A) V-Mart Retail Ltd. (B) Trent Limited

(C) Reliance (D) None of the above

30. ^bZTkh Ms* fdl xzqi ls lEcfU/kr gS \ 1

(A) ¶;wpj fjVsy (B) fjyk;al
(C) 'kkWilZ LVkWi (D) buesa ls dksbZ ugha
'Easyday' is related to which group ?

(A) Future Retail (B) Reliance

(C) Shoppers Stop (D) None of these

31. ^oky-ekVZ* fdl ns'k dh dEiuh gS \ 1

'Wal-Mart' belongs to which country ?

32. fuEu esa ls dkSu-lk v)Z-fVdkÅ oLrqvksa dk mnkgj.k gS \ 1

(A) QuhZpj (B) lfCt;k¡
(C) Qy (D) buesa ls dksbZ ugha
Which of the following is an example of semi-durable consumer products ?

(A) Furniture (B) Vegetables

(C) Fruits (D) None of these

33. ^dk;kZy; lgk;d midj.k* iw¡thxr oLrqvksa dk ,d mnkgj.k gSA ¼lgh/xyr½ 1

Office accessories is an example of 'Capital Goods'. (True/False)

(7) 1424
34. Hk.Mkj.k vko';d gS ………….. A 1

(A) ek¡x lek;kstu ds fy, (B) iwfrZ lek;kstu ds fy,
(C) mijksDr nksuksa (D) mijksDr esa ls dksbZ ugha
Storage is needed to ………….. .

(A) Adjust demand (B) Adjust Supply

(C) Both of the above (D) None of the above

35. izR;sd oLrq tks mRikn cukus] lsok nsus o O;olk; pykus gsrq iz;ksx gksrh gS ………….. dgykrh gSA 1

Everything which is used to make products, provide services and to run
business is part of ………….. .

36. ………….. LVksj esa gYds lkeku ds lapkyu eas dkQh mi;ksxh gksrh gSA 1

………….. is very useful for moving small loads of merchandise around the
store.

37. iSysV~l dk mi;ksx ………….. ds fy, gksrk gSA 1

(A) f'kfiax {kerk dks vf/kdre djus (B) LVksj ¶yksj ij iz;ksx
(C) mijksDr nksuksa (D) mijksDr esa ls dksbZ ugha
Pallets are used for …………… .

(A) Maximising shiping efficiency (B) Used at store floor

(C) Both of the above (D) None of the above

38. Øsu gS ………….. . 1

(A) e'khu dk izdkj (B) Hkkjh lkeku mBkus ds fy,
(C) vkS|ksfxd midj.k (D) dksbZ vU;

1424 P. T. O.

(8) 1424
Crane is ………….. .

(A) A type of machine (B) Used for lifting heavy things

(C) An Industrial equipment (D) Any other

39. Li'kZuh; mRikn dk dksbZ ,d mnkgj.k nhft,A 1

Give any one example of tangible products.

40. …………. miHkksDrk] dsoy miHkksDrk gh ugha curs] cfYd fjVsy LVksj dk laoZ)u Hkh djrs gSaA 1

…………. consumers will not only become customers but also promote the
retail store.

41. lrr fodkl dk y{; dc ykxw gqvk \ 1

Goal of sustainable development was implemented in which year ?

42. miHkksDrk lgdkjh Hk.Mkj ,d fjVsy izk:i ugha gS A ¼lgh/xyr½ 1

Consumer co-operative store is not a Retail format. (True/False)

S