HBSE Class 9 Question Paper 2021 Tourism Hospitality

Code No. 1429
CLASS : 9th (Ninth) Series : 9-April/2021
Roll No.











TOURISM-HOSPITALITY
National Skills Qualification Framework (NSQF)
Level - 1
[ fgUnh ,oa vaxzsth ek/;e ]
[Hindi and English Medium]
(Only for Fresh/School Candidates)
le; : 2 21 ?k.Vs ] [ iw.kk±d : 60
Time allowed : 2 21 hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 4 rFkk iz'u 27 gSaA
Please make sure that the printed pages in this question paper are 4 in number and
it contains 27 questions.
• iz'u-i= esa lcls Åij fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the top of the question paper should be written by the candidate
on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.
1429 P. T. O.

(2) 1429
uksV % (i) iz'u Øekad 1 ls 4 esa ls dksbZ rhu iz'u djsaA 'ks"k lHkh iz'u vfuok;Z gSaA
Attempt any three questions from Question numbers 1 to 4. Rest are
compulsory.
(ii) izR;sd iz'u ds vad mlds lkeus n'kkZ, x, gSaA
Marks are indicated against each question.

1. QwM ,fMfVo ds dk;ks± dk o.kZu djsaA 6
Explain functions of food additives.

2. gksVy esa fjtosZ'ku ysus ds LVs.MMZ vkWijsfVax izfØ;k fy[ksaA 6
Write standard operating procedures for taking down reservations in hotel.

3. F & B lhfu;j dSIVsu ds mÙkjnkf;Ùo D;k gSa \ 6
What are the responsibilities of F & B senior captain ?

4. dLVej dh t:jrksa dk iwokZuqeku yxkrs le; fdu ckrksa dk /;ku j[kuk pkfg, \ 6
What points need to be considered while anticipating customers' needs ?

5. xsLV dh f'kdk;rksa dh ns[kHkky dh xkbMykbal D;k gSa \ 3
What are guidelines for handling guest complaints ?

6. VwfjTe ds bdksukWfed vlj ij uksV fyf[k,A 3
Write note on economic impact of tourism.

7. gksVy eSustesaV xsztq,V ds dk;Z D;k gSa \ 3
What are the roles of hotel management graduate ?

8. mu dkjdksa dk o.kZu djsa tks fd yksxksa dks Vªsoy djus ds fy, izksRlkfgr djrs gSa \ 3
Explain the factors that motivate people for travel.

9. ØfEcax dk o.kZu djsaA 3
Explain Crumbing.

10. xsLV dks fcy nsus dh izfØ;k fy[ksaA 2
Write process of presenting a bill to a guest.

(3) 1429
11. desaV dkMZ dk egÙo D;k gS \ 2
What is the importance of Comment Card ?

12. eSU;w ds QaD'ku D;k gSa \ 2
What are the functions of Menu ?

13. iksfpax D;k gS \ 2
What is Poaching ?

14. F & B lfoZl vkWijs'ku ds vfHky{k.k D;k gSa \ 2
What are the characteristics of F & B service operation ?

15. dSVfjax baMLVªh ds Ldksi ij uksV fyf[k,A 2
Write note on scope of catering industry.

16. ukWu-ocZy lapkj.k dk o.kZu djsaA 2
Explain non-verbal communication.

17. vkRe-izca/ku ds ykHk D;k gSa \ 2
What are advantages of self management ?

[ oLrqfu"B iz'u ]

[ Objective Type Questions ]

18. CPU dk iw.kZ :i ………….. gSA 1
Full form of CPU is ………….. .

19. ROM dk iw.kZ :i ………….. gSA 1
Full form of ROM is ………….. .

20. ykbusDl ,d ………….. flLVe gSA 1
Linux is an ………….. system.

1429 P. T. O.

(4) 1429
21. dh-cksMZ ,d ………….. fMokbl gSA 1
Keyboard is a ………….. device.

22. ,d ckbV ………….. fcV~l ds cjkcj gSA 1
1 Byte is equal to ………….. bits.

23. bZ-esy ………….. lapkj.k dk mnkgj.k gSA 1
E-mail is an example of ………….. communication.

24. UNWTO dk iw.kZ :i ………….. gSA 1
Full form of UNWTO is ………….. .

25. fctusl VwfjTe dks ………….. Hkh dgrs gSaA 1
Business tourism is also called ………….. .

26. Vªsoy 'kCn Ýsap] 'kCn ………….. ls fy;k x;k gSA 1
The word travel is derived from French word ………….. .

27. dSVfjax 'kCn vkjaHk esa ………….. }kjk vafdr fd;k x;k FkkA 1
The term catering was originally coined by ………….. .

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