HP Board 9th Class Model Question Paper 2025 Retail

HPBOSE
MODEL QUESTION
PAPERS

MADEL QUESTION PAPER

SUBJECT : RETAIL (THEORY)
(NSQF LEVEL-1)
SESSION 2024-25

Time allowed : 03 Hours Maximum marks : 40
ijh{kkFkhZ ;FkklaHko vius 'kCnksa esa mRrj nsaA
Candidates are requires to give their answer in the own words as far as possible.
Marks allotted to each question are indicated against it.
fo'ks"k funsZ'k%&
Special Instructions.
I. iz'uksa ds mRrj nsrs le; tks iz'u la[;k iz'ku i= ij n'kkZbZ xbZ gS] mRrj&iqfLrdk ij ogh iz'u
la[;k fy[kuk vfuok;Z gSA
While answering your questions, you must indicate on your answer book the same question
No. as appears in your question paper.
II. mRrj&iqfLrdk dks chp&chp esa [kkyh iUuk@iUusa u NksMaAs+
Do not leave blank page/pages in your answer book.
III. mRrj laf{kIr vkSj LVhd gksuk pkfg,A
Answer should be brief and to the point.
IV. lHkh iz'ku vfuok;Z gSA
All questions are compulsory.
1 vad okys iz'uksa ds mRrj ,d 'kCn esa ;k ,d iafDr esa] 2 vad okys iz'uksa ds mRrj 20 ls 40
'kCnksa es]a 3 vadks oky iz'uksa ds mRrj 40 ls 60 'kCnksa esa nsaA
Answer the question of 1 marks in only one word or in a line, 2 marks 20 to 40 words,
3 marks in 40 to 60 words.
Section - A
Q.1. िन िल खत म से सही िवक चु िनए I 8x1=8
Choose the right option in the fallowing

(i) संचार श कौन सी भाषा के श से िलया गया गया है?

(a) ySfVu (b) च (C) जमन (d) इनमे से कोई नही ं

The word Communication is derived from the word of which language?

(a) Latin (b) French (C) German (d) None of these

(ii) राही crZuh चु िनए.
Choose the correct spelling

(a) Entrepreneur (b) Enterpreneur
(c) Entarpronur (d) Entrapraneur

(iii) ICT का पूरा नाम है:

(a) सूचना एवं संचार ौ ोिगकी (b) स ान एवं संचार ौ ोिगकी
(c) baVjusV वािण ौ ोिगकी (d) कोई नही ं

The full form of ICT is :

(a) Information and Communication Technology (b) Institution and Technology
(c) Internet and Commerce Technology (d) None

(iv) fjVsyj का काय है I

(a) xzkgdksa ds vuqlkj cLrq,sa vkSj lsok,sa rS;kj djuk
(b) Hkkjh ek=k esa cspuk
(c) de ek=k esa cspuk
(d) mijksDr lHkh

The functions of retailer is :

(a) To provide goods and services according to the customers
(b) To sell in large quantities
(c) To sell in small quantities
(d) All of the above

(v) ‘kCnksa को पुनः व त करके वा पूरा कीिजए I
Re-arrange the words to complete the sentence.

business retail is important very good in customer service.

(vi) buesa से कौन भारतीय रटे लर है ?

(a) okyekVZ
(b) टे ो
(c) रलाईस
(d) esVªks

Which of the following is Indian retailer?

(a) Walmart
(b) Tesco
(c) Reliance
(d) Metro

(vii) xSj िटकाऊ व ु ओं के उदाहरण ह I

(a) दू ध, फल और स याँ
(b) कपड़े और गहने
(c) फनािचर
(d) कोई ugha

The examples of non-durable goods are

(a) Milk, fruits and vegetables
(b) Clothes and Jewelry
(c) Furniture
(d) None

(Viii) रटे ल म LVkWd Lrj izca/ku dh t:jr iM+rh gS D;ksafd \

(a) ;g xkzgdksa dh ek¡xksa dks iwjk djus esa lgk;rk djrk gSA
(b) ;g xkzgdksa dk cuk, j[kus esa lgk;rk djrk gSA
(c) xkzgd वफादार बनते ह I
(d) mijksDr lHkh

There is a need to manage stock level in retail because ?
(a) It is helps to fulfill Customers demands
(b) It helps to retain Customer
(c) Customer become loyal
(d) All of the above

Section - B

Q.2. िक ी दस iz’uksa के उ र nhft,A 10x2=10
Answer any ten questions.

(a) ह रत कौशल ा है?
What is Green Skill ?

(b) ॉक र का Dया अथ होता है?
What is the meaning of stock level?

(c) तं रटे लर से vki D;k le>rs gSa \
What do you understand by independent Retailer?

(d) gesa व ु ओं के भ ारण की आव कता D;ksa iM+rh है?
Why do we need storage of goods?

(e) सुिबधा व ु ओं पर एक िट णी fy[ksa।
Write a note on convenience goods.

(f) ाहक और उपभो ा म ा अं तर है?
What is the difference between consumer and customer?

(g) fctd या िबल से ा अिभ ाय है?
What is meant be by invoice?

(h) ाहक सेवा ा है?
What is customer service?

(i) िनमाता और Fkksd O;ikjh esa D;k अं तर है?

What is the difference between manufacturer and wholesaler ?

(j) vkRe izca/ku dk D;k vFkZ Gs \
What is the meaning of self management ?

(k) fjVsy LVksj esa काम करते समय मिहला deZpkfj;ksa को D;k सावधािनयां बरतनी चािहए ?
What precautions should be taken by female Staff while working in retail store ?

Section – C

Q.3. िक ी चार ो के उ र दीिजए I 4x3=13
Answers any four questions.

(a) एक सफल m|eh के गुणों की O;k[;k dhft, A
Explain the qualities of a successful entrepreneur.

(b) संगिठत और vसंगिठत fjVsfyax esa varj Li”V djsaA
Differentiate between organized and unorganized retailing.

(c) काय ल पर संभािवत जो खम ा है?
What are the potential hazards at workplace?

(d) ाहकों की बुिनयादी ज रत ा है?
What are the basic needs of customers ?

(e) हडिलं ग उपकरणों के िविभ कार ा है?
What are the various types of handling equipments?

Retail
(L-I)
Syllabus of Class IXth
Part A: Employability Skills (M.M - 10 marks)

UNIT 1: Communication skills -I
UNIT 2: Self -management skills -I
UNIT 3: ICT skills -I
UNIT 4: Entrepreneurial skills- I
UNIT 2: Green skills -I

Part B: Vocational Skills (M.M-30 marks)
UNIT 1: Introduction to retailing
UNIT 2: Receiving and storage of goods
UNIT 3: Stock Levels in storage
UNIT 4: Customer Service

Distribution of marks
Retail
(L-I)

S.No. NO. OF QUESTIONS Marks
Q.1 8 01 8X1 = 08
Q.2 11(any ten) 2 10X2 = 20
Q.3 05(any four) 3 4X3 = 12
Total marks = 40

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