Goa Board Class 12 Question Paper 2025 Business Studies

2025 II 20 0930 Seat No.

Time : 3 Hours BUSINESS STUDIES
Subject Code

H 4 6 5 5
Total No. of Questions : 40 (Printed Pages : 10) Maximum Marks : 80

INSTRUCTIONS : (i) Answer all questions.

(ii) Question paper contains 40 questions.

(iii) Q. Nos. 1 to 20, include multiple choice and very short

answer type questions for 1 mark each.

(iv) Q. Nos. 21 to 26 are of 2 marks each and to be answered

in 30 words.

(v) Q. Nos. 27 to 34 are of 3 marks each and to be answered

in 60 words.

(vi) Q. Nos. 35 to 40 are of 4 marks each and to be answered

in 100 words.

(vii) There is no overall choice, however, internal choice is

provided in Q. Nos. 28, 31, 36 and 39.

H-4655 1 P.T.O.

1. Which level of management typically bears the ultimate responsibility for the

welfare and survival of an organisation ? 1

• Top level Management

• Middle level Management

• Lower level Management

• Operational Management

• Checking the quality of work

• Specifying the route of production

• Getting the task completed accurately and on time

• Ensuring that machine and tools are in proper working condition

3. Vinay and Pooja started a dry cleaning shop but customers were unhappy

with their services. They decided to find out the best way to perform the job.

Identify the technique of scientific management in the above case. 1

• Fatigue study

• Method study

• Time study

• Motion study

H-4655 2

4. The process of dividing the work into manageable activities and grouping

them based on their nature is .................. 1

• Departmentalisation

• Identification and division of work

• Assignment of duties

• Establishing authority and responsibility relationship

• General guidelines

• Flexibility

• Contingent

• Universal applicability

6. The main objective of financial management of an enterprise is to ....... 1

• Maximise the business expenses

• Maximise shareholders wealth

• Maximise the production cost

• Maintain bills and payments

H-4655 3 P.T.O.

7. The joint programme of training between the educational institution and

business firms, where students are sent to business firms to gain practical

work experience is ..................... 1

• Apprenticeship training

• Internship training

• Vestibule training

• Induction training

8. The process of estimating the financial requirements of an organisation,

specifying the sources of funds and ensuring that enough funds are available

at the right time is called ................... 1

• Human Resource Management

• Marketing Management

• Financial Planning

• Dividend decision

9. The quality certification mark used to ensure safety of electrical goods

is ........................................... 1

• HALLMARK

• AGMARK

• FPO

• ISI
H-4655 4

10. The management function that ensures the activities in an organisation are

as per the plan is ......................... 1

• Planning

• Controlling

• Staffing

• Organising

11. Name the process by which a manager synchronises the activities of different

department. 1

12. Which denominations of currency notes were withdrawn from circulation in

India as a part of the Demonetisation policy in 2016 ? 1

13. “Neel Ltd. has made wearing protective gear compulsory for workers while

working in a factory”. Identify the type of plan mentioned in the above

instance. 1

14. Which type of organisation structure has the network of social relationship

that arises spontaneously due to interaction at work ? 1

15. “A subordinate is obliged to perform the task assigned by his/her superior”.

Which element of delegation is highlighted in the given statement ? 1

16. Name the type of test in the selection process that measures the potential

of an employee for learning new skills. 1

H-4655 5 P.T.O.

17. Name the financial incentive in which company offers shares to its employees

at a set price which is lower than the market price. 1

18. ‘Customers are given an offer of “buy 2 and get 1 free”, on the purchase of

a product’. Name the sales promotional technique highlighted in the above

statement. 1

19. Which element of marketing mix makes the goods available from the

manufacturer to consumers ? 1

20. Mr. Jenus, the Finance Manager of Sunrise Industries focused on producing

superior quality goods to satisfy customer needs and wants. Identify the

marketing management philosophy adopted by Sunrise Industries. 1

21. Explain by giving two reasons as to why management is considered as an

‘Art’ ? 2

22. Analyse with the help of two points, the importance of scanning business

environment by the business firm. 2

23. Explain any two points that highlight the importance of organising. 2

24. Describe the following factors that determine the fixed capital requirement

of a firm : 2

(a) Nature of business

(b) Choice of technique

H-4655 6

26. ‘Mr. Rohit went to a shopkeeper to buy vegetable oil. The shopkeeper forced

him to buy a particular brand out of various available brands’.

Identify and explain the rights of consumer which is violated in the above

case. 2

27. Wolfy Ltd is a well known umbrella manufacturing company. The Managing

Director was worried about the declining sales during the year. After

analysing the situation following reasons were reflected : 3

(a) There was a decrease in the volume of export of umbrella to various

countries.

(b) Many competitors imported new advanced machines and were

manufacturing better quality umbrellas.

(c) Due to availability of other substitutes like fancy Raincoats, the

preferences of people have changed.

Identify and explain the three dimensions of business environment that have

been affected in the above situations.

28. Explain three important functions of labelling. 3

Or

Explain three objections raised against advertising.

H-4655 7 P.T.O.

29. State six characteristics of a good brand name. 3

30. Mention six responsibilities that consumers should keep in mind while

purchasing goods and services. 3

31. State six duties of Human Resource Department ? 3

Or

State six benefits of training to the organisation and employees ?

32. Explain the following hierarchical needs proposed by Abraham Maslow : 3

(a) Basic Physiological Needs

(b) Safety Needs

(c) Esteem Needs

33. ‘Ajanta Motors Pvt Ltd. a manufacturing company, is planning to have

production, purchase, marketing, and finance department for its organisation’.

Identify the type of organisational structure best suited for the above

company and support your answer by stating four reasons. 3

34. Ambica industries wants to hire staff for its chemicals division. The

Human Resource Department listed out the following methods of external

recruitment : 3

H-4655 8

(a) Encourage their existing employees to suggest the names of the known

people for the vacant posts.

(b) Using www.jobstreet.com to search for prospective candidates.

(c) Using local newspapers to highlight vacant posts.

Identify and explain the sources of external recruitments indicated in the

above cases.

35. Identify and explain Henri Fayol’s Principles of Management being violated

in the following situations : 4

(a) The employees of Sudarshan Pvt Ltd. were not assigned a specific place

to sit and do their work, which resulted in difficulty in locating the

employees in the right places.

(b) The salesman of M/S Vinda Beverages Ltd. could not achieve his sales

target of 1000 units. On enquiry, it was found that he was not allowed

to take decisions related to giving discount or credit facilities to his

customers.

(c) The workers of Silicon Ltd. are not complying with employment rules

and regulations.

(d) Welcome Ltd. manufactures cars and mobiles which is managed as one

unit. This leads to chaos and constant overlapping of work and affects

the functioning of the entire organisation.

H-4655 9 P.T.O.

36. Describe four characteristics of Management.

Or

Describe four points highlighting the importance of Management. 4

37. Explain four limitations of planning. 4

38. Explain the following steps involved in controlling process : 4

(a) Setting Performance standards

(b) Comparing actual performance with standards

(c) Analysing deviations

(d) Taking corrective action

39. Explain four organisational barriers to communication. 4

Or

Explain four measures to overcome the barriers to effective communication.

40. Explain four factors which affect the determination of price of a product.
4

H-4655 10

2025 II 20 0930 Seat No.

Time : 3 Hours BUSINESS STUDIES
Subject Code

H 4 6 5 5
Total No. of Questions : 40 (Printed Pages : 10) Maximum Marks : 80

INSTRUCTIONS : (i) Answer all questions.

(ii) Question paper contains 40 questions.

(iii) Q. Nos. 1 to 20, include multiple choice and very short

answer type questions for 1 mark each.

(iv) Q. Nos. 21 to 26 are of 2 marks each and to be answered

in 30 words.

(v) Q. Nos. 27 to 34 are of 3 marks each and to be answered

in 60 words.

(vi) Q. Nos. 35 to 40 are of 4 marks each and to be answered

in 100 words.

(vii) There is no overall choice, however, internal choice is

provided in Q. Nos. 28, 31, 36 and 39.

H-4655 1 P.T.O.

1. Which level of management typically bears the ultimate responsibility for the

welfare and survival of an organisation ? 1

• Top level Management

• Middle level Management

• Lower level Management

• Operational Management

• Checking the quality of work

• Specifying the route of production

• Getting the task completed accurately and on time

• Ensuring that machine and tools are in proper working condition

3. Vinay and Pooja started a dry cleaning shop but customers were unhappy

with their services. They decided to find out the best way to perform the job.

Identify the technique of scientific management in the above case. 1

• Fatigue study

• Method study

• Time study

• Motion study

H-4655 2

4. The process of dividing the work into manageable activities and grouping

them based on their nature is .................. 1

• Departmentalisation

• Identification and division of work

• Assignment of duties

• Establishing authority and responsibility relationship

• General guidelines

• Flexibility

• Contingent

• Universal applicability

6. The main objective of financial management of an enterprise is to ....... 1

• Maximise the business expenses

• Maximise shareholders wealth

• Maximise the production cost

• Maintain bills and payments

H-4655 3 P.T.O.

7. The joint programme of training between the educational institution and

business firms, where students are sent to business firms to gain practical

work experience is ..................... 1

• Apprenticeship training

• Internship training

• Vestibule training

• Induction training

8. The process of estimating the financial requirements of an organisation,

specifying the sources of funds and ensuring that enough funds are available

at the right time is called ................... 1

• Human Resource Management

• Marketing Management

• Financial Planning

• Dividend decision

9. The quality certification mark used to ensure safety of electrical goods

is ........................................... 1

• HALLMARK

• AGMARK

• FPO

• ISI
H-4655 4

10. The management function that ensures the activities in an organisation are

as per the plan is ......................... 1

• Planning

• Controlling

• Staffing

• Organising

11. Name the process by which a manager synchronises the activities of different

department. 1

12. Which denominations of currency notes were withdrawn from circulation in

India as a part of the Demonetisation policy in 2016 ? 1

13. “Neel Ltd. has made wearing protective gear compulsory for workers while

working in a factory”. Identify the type of plan mentioned in the above

instance. 1

14. Which type of organisation structure has the network of social relationship

that arises spontaneously due to interaction at work ? 1

15. “A subordinate is obliged to perform the task assigned by his/her superior”.

Which element of delegation is highlighted in the given statement ? 1

16. Name the type of test in the selection process that measures the potential

of an employee for learning new skills. 1

H-4655 5 P.T.O.

17. Name the financial incentive in which company offers shares to its employees

at a set price which is lower than the market price. 1

18. ‘Customers are given an offer of “buy 2 and get 1 free”, on the purchase of

a product’. Name the sales promotional technique highlighted in the above

statement. 1

19. Which element of marketing mix makes the goods available from the

manufacturer to consumers ? 1

20. Mr. Jenus, the Finance Manager of Sunrise Industries focused on producing

superior quality goods to satisfy customer needs and wants. Identify the

marketing management philosophy adopted by Sunrise Industries. 1

21. Explain by giving two reasons as to why management is considered as an

‘Art’ ? 2

22. Analyse with the help of two points, the importance of scanning business

environment by the business firm. 2

23. Explain any two points that highlight the importance of organising. 2

24. Describe the following factors that determine the fixed capital requirement

of a firm : 2

(a) Nature of business

(b) Choice of technique

H-4655 6

26. ‘Mr. Rohit went to a shopkeeper to buy vegetable oil. The shopkeeper forced

him to buy a particular brand out of various available brands’.

Identify and explain the rights of consumer which is violated in the above

case. 2

27. Wolfy Ltd is a well known umbrella manufacturing company. The Managing

Director was worried about the declining sales during the year. After

analysing the situation following reasons were reflected : 3

(a) There was a decrease in the volume of export of umbrella to various

countries.

(b) Many competitors imported new advanced machines and were

manufacturing better quality umbrellas.

(c) Due to availability of other substitutes like fancy Raincoats, the

preferences of people have changed.

Identify and explain the three dimensions of business environment that have

been affected in the above situations.

28. Explain three important functions of labelling. 3

Or

Explain three objections raised against advertising.

H-4655 7 P.T.O.

29. State six characteristics of a good brand name. 3

30. Mention six responsibilities that consumers should keep in mind while

purchasing goods and services. 3

31. State six duties of Human Resource Department ? 3

Or

State six benefits of training to the organisation and employees ?

32. Explain the following hierarchical needs proposed by Abraham Maslow : 3

(a) Basic Physiological Needs

(b) Safety Needs

(c) Esteem Needs

33. ‘Ajanta Motors Pvt Ltd. a manufacturing company, is planning to have

production, purchase, marketing, and finance department for its organisation’.

Identify the type of organisational structure best suited for the above

company and support your answer by stating four reasons. 3

34. Ambica industries wants to hire staff for its chemicals division. The

Human Resource Department listed out the following methods of external

recruitment : 3

H-4655 8

(a) Encourage their existing employees to suggest the names of the known

people for the vacant posts.

(b) Using www.jobstreet.com to search for prospective candidates.

(c) Using local newspapers to highlight vacant posts.

Identify and explain the sources of external recruitments indicated in the

above cases.

35. Identify and explain Henri Fayol’s Principles of Management being violated

in the following situations : 4

(a) The employees of Sudarshan Pvt Ltd. were not assigned a specific place

to sit and do their work, which resulted in difficulty in locating the

employees in the right places.

(b) The salesman of M/S Vinda Beverages Ltd. could not achieve his sales

target of 1000 units. On enquiry, it was found that he was not allowed

to take decisions related to giving discount or credit facilities to his

customers.

(c) The workers of Silicon Ltd. are not complying with employment rules

and regulations.

(d) Welcome Ltd. manufactures cars and mobiles which is managed as one

unit. This leads to chaos and constant overlapping of work and affects

the functioning of the entire organisation.

H-4655 9 P.T.O.

36. Describe four characteristics of Management.

Or

Describe four points highlighting the importance of Management. 4

37. Explain four limitations of planning. 4

38. Explain the following steps involved in controlling process : 4

(a) Setting Performance standards

(b) Comparing actual performance with standards

(c) Analysing deviations

(d) Taking corrective action

39. Explain four organisational barriers to communication. 4

Or

Explain four measures to overcome the barriers to effective communication.

40. Explain four factors which affect the determination of price of a product.
4

H-4655 10