Goa Board Class 12 Question Paper Mar 2019 Business Administration

2019 III 14 1000 Seat No.

Time : 2 Hours BUSINESS ADMINISTRATION
Subject Code

V 2 1 7
Total No. of Questions : 5 (Printed Pages : 3) Maximum Marks : 50

INSTRUCTIONS : (i) All questions are compulsory. However internal choice
is provided in Q. No. 1(D) and Q. No. 3(D).

(ii) Answer each question on a fresh page.

(iii) Number each question and sub-question clearly.

(iv) Figures to the right indicate marks allotted to each
question.

(v) ‘A’ part of each question is objective type ‘B’ part
of Q. No. 1, Q. No. 2 and Q. No. 3 is answer in one
sentence.

(vi) 2 marks questions should be answered in 20 to
30 words.

(vii) 3 marks questions should be answered in 50 to
60 words.

(viii) 5 marks questions should be answered in 120 to
150 words.

1. (A) Choose the correct alternative given below : 1

Employees who give importance to their duty, concentrate and channelize
all efforts in their work are called .............................. .

• Leisure ethic employees

• Worth ethic employees

• Work ethic employees

• Time ethic employees

(B) Name the modern method of recruitment where advertisements are made
to call potential suitable candidates directly for interview. 1
(C) Explain any three external sources of Recruitment. 3
(D) What is Entertainment Marketing ? Explain four reasons behind
entertainment marketing. 5
Or
What is Storekeeping ? State six functions of storekeeping.
2. (A) Choose the correct alternative given below : 1
Failure of a worker to report for the duty, when he is scheduled to
work :
• Promotion
• Separation
• Discharge
• Absenteeism
(B) State two professional qualities of Human Resource Manager. 1
(C) Why Employee Training is important ? (six points) 3
(D) Explain five important points that are considered by a Tour Operator
while working on a tour programme. 5
3. (A) Choose the correct alternative given below : 1
One of the examples of Direct Tax is .................................. .
• Goods and Services Tax
• Sales Tax
• Gift Tax
• Customs Duty
(B) State the full form of ‘URL’. 1
(C) Write explanatory notes on : 3
(a) Debit Card
(b) Electronic Funds Transfer (EFT).

(D) Explain the following media of advertisements : 5
(i) Newspaper advertisements
(ii) Cinema or film advertisements
(iii) Radio advertisements
(iv) Poster advertisements
(v) Mural or Outdoor advertisements.
Or
Explain five personal qualities of a salesman.
4. (A) What is advertising ? 1
(B) State two objectives of storekeeping. 2
(C) State two advantages of E-Trading. 2
(D) State the four stages in the process of Identity Management. 2
(E) State three objects of Content Management. 3
5. (A) State two functions of Sales Management. 1
(B) Write an explanatory note on ‘Information Management’. 2
(C) Name the four types of activities in the informal sector of tourism. 2
(D) State two characteristics of taxation. 2
(E) Explain three canons of Public Expenditure. 3