Goa Board Class 12 Question Paper Mar 2019 Accommodation Operation

2019 III 14 1000 Seat No.

Time : 2 Hours ACCOMMODATION OPERATION
Subject Code

V 2 7 4
Total No. of Questions : 5 (Printed Pages : 3) Maximum Marks : 50

INSTRUCTIONS : (i) Answer Question No. 1 of each unit in 1 or 2 words.

(ii) Answer Question No. 2 of each unit in about 25-30 words.

(iii) Answer Question No. 3 of each unit in about 40-50 words.

(iv) Answer Question No. 4 of each unit in about 80-100 words.

(v) Answer each unit on a fresh page.

(vi) All questions are compulsory.

(vii) Write the number of the question and sub-question
clearly.

(viii) Figures to the right indicate full marks.

(ix) Draw diagrams wherever specified.

Unit 1

1. (1.1) A system of charging, in which the check-out time is fixed, is
called .............................. . 1

(1.2) Differentiate between the guest rooms given below : 2

(1) Penthouse and Lanai

(2) Twin room and Double room.

(1.3) What are the conditions that make a Guest room as Under-Repair, Out
of Order and Complimentary room ? 3

(1.4) Explain any four Tariff plans. 4

Unit 2

2. (2.1) The process of locating guests in a specified area of the hotel is

called ............................... . 1

(2.2) What service is provided under the term ‘‘Wake-up Call’’ in

hotels ? 2

(2.3) Why is it important for the front desk to exercise a strict control on

room keys. 3

(2.4) What is the procedure for Guest room change ? 4

Or

(2.5) Explain the types of Guest complaints in reference to hotel. 4

Unit 3

3. (3.1) The register, in which the information of keys lost are entered, is

called ............................ . 1

(3.2) Explain ‘‘Key card’’. 2

(3.3) Explain log book with a neat format. 3

(3.4) Explain the following types of keys : 4

(i) Emergency key

(ii) Master key

(iii) Grand Master key

(iv) Guest room key.

Unit 4

4. (4.1) The room which exist in close association with the linen room is known

as .......................... . 1

(4.2) Differentiate between the Centralized and Decentralized linen

room. 2

(4.3) Draw a neat labelled layout of the linen and uniform room of a

hotel. 3

(4.4) Explain the Restaurant linen exchange procedure. 4

Or

(4.5) Define Parstock and list its uses. 4

Unit 5

5. (5.1) Coin operated laundries usually found in motels are

called ................................ . 1

(5.2) List any four Pressing Equipments. 2

(5.3) Draw a flowchart explaining Laundry operation. 3

(5.4) What are the advantages and disadvantages of Off-premises

Laundries. 4