Goa Board Class 12 Question Paper Mar 2019 Travel Agency Operations and Ticketing

2019 III 14 1000 Seat No.

Time : 2 Hours Travel Agency Operations & Ticketing

Subject Code

V 3 5 5

Total No. of Questions : 5 (Printed Pages : 4) Maximum Marks : 50

INSTRUCTIONS : (i) Answer each question on a fresh page.

(ii) Write the number of each question and sub-question.

(iii) All questions are compulsory.

(iv) Figures to the right indicate full marks.

(v) The question paper consist of 5 units and 4 questions each.

(vi) Answer question no. 1 of each unit in about 1 word.

(vii) Answer question no. 2 of each unit in about 30 words.

(viii) Answer question no. 3 of each unit in about 50 words.

(ix) Answer question no. 4 of each unit in about 100 words.

Unit I

1. (1) It is a charge levied by the state, city or country at the same time of

passengers departure. 1

(2) Differentiate between Independent inclusive tour and Escorted inclusive

tour. 2

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(3) Why India is known as a place for cultural business and conference

centre. 3

(4) Explain any four elements of inclusive tour. 4

Unit II

2. (1) It is one of the versatile accountable document. It an excess baggage

ticket, special service ticket, tour order, MCO, PTA etc. all rolled

into one. 1

(2) Explain any two stages of tour planning. 2

(3) When is commission not being paid to the travel agents ? 3

(4) Describe an Universal Air Travel Plan (UATP) Card and explain any

three types of UATP cards. 4

Unit III

3. (1) Which license is required to issue International ticket ? 1

(2) Identify the following IATA abbrevations : 2

(i) PX

(ii) UU

(3) Explain the 3 types of coupons of an airline ticket. 3

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(4) Mention and explain any 4 functions of a travel agency. 4

OR

Why is an IATA recognition the most important recognition for a travel

agency.

Unit IV

4. (1) A deliberate interruption of a journey by a passenger. 1

(2) What are Excursion Fares ? 2

(3) Classify the 3 types of tours with an example. 3

(4) State any 4 reasons for an IATA application to be disqualified. 4

OR

Explain with the help of a flow-chart the various divisions of a travel

agency.

Unit V

5. (1) The travel agency that sells principle services with marked seasonal

pattern of business. 1

(2) List any 4 points to be checked before accepting an Universal Air Travel

Plan (UATP) Card. 2

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(3) Mr. and Mrs. Parado are travelling with their children for an

International tour.

What will be the discounted fares and conditions applicable to them ?

The children are aged :

(i) 14 months

(ii) 8 years

(iii) 23 years. 3

(4) Construct the routing for the following : 4

(i) EH

(ii) TS

(iii) WH

(iv) AT

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