HP Board 10th Class Model Question Paper 2025 Retail

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MODEL QUESTION PAPER
RETAIL (THEORY)
(NSQF Level –II)
Session 2024-25
Time allowed : 3 Hours Maximum Marks : 40
ijh{kkFkhZ ;FkklaHko vius 'kCnksa esa mRrj nsaA
Candidates are requires to give their answer in the own words as far as possible.
Marks allotted to each question are indicated against it.
fo'ks"k funsZ'k%&
Special Instructions.
I. iz'uksa ds mRrj nsrs le; tks iz'u la[;k iz'ku i= ij n'kkZbZ xbZ gS] mRrj&iqfLrdk ij ogh iz'u
la[;k fy[kuk vfuok;Z gSA
While answering your questions, you must indicate on your answer book the same question
No. as appears in your question paper.
II. mRrj&iqfLrdk dks chp&chp esa [kkyh iUuk@iUusa u NksMaAs+
Do not leave blank page/pages in your answer book.
III. mRrj laf{kIr vkSj LVhd gksuk pkfg,A
Answer should be brief and to the point.
IV. lHkh iz'ku vfuok;Z gSA
All questions are compulsory.
1 vad okys iz'uksa ds mRrj ,d 'kCn esa ;k ,d iafDr esa] 2 vad okys iz'uksa ds mRrj 20 ls 40
'kCnksa es]a 3 vadks oky iz'uksa ds mRrj 40 ls 60 'kCnksa esa nsaA
Answer the question of 1 marks in only one word or in a line, 2 marks 20 to 40 words,
3 marks in 40 to 60 words.

Section – A
Q.1. िन िल खत म ls सही fodYi pqfu, I 8x1=8
Choose the right option in the fallowing :

(i) ,d fjVsy LVksj esa lkexzh laHkkyus dk izkFkfed mís’; gSA

(a) उ ाद िब ी (b) यह का बनाए रखना (c) लाभ म वृ (d) उपरो सभी

The primary objective of material handling in a retail store is.

(a) Selling product (b) Retain Customer (c) Maximizing profits (d) All of the above

(ii) JIT का पूरा नाम हैI
The full form of JIT is.

(a) Just in taste (b) Just in time (c) Jenel in time (d) None

(iii) fjVsy LVksj म izkFkfed fpfdRlk fdV का mís’; gSA

(a) ltkoV (b) deZpkjh dh onhZ (c) pksV esa rqjUr mipkj (d) dksbZ ugha

The purpose of a first aid it in a retail store is.

(a) Decoration (b) Employee uniform (c) Immediate care for injury (d) None

(iv) रटे ल म futh lqj{kk उपकरण (PPE) ह I

(a) सुर ा p’esa, द ाने आिद (b) नकदी रिज र (c) शॉिपंग dkVZl (d) कोई नही

Personal protective equipments in retail are.

(a) Safety glass, gloves (b) Cash Register (c) Shopping carts (d) None

(v) एक Vhe म काय को ck¡Vuk मह पूण gS D;ksafd \

(a) ि या की गित को कम करना। (b) dk;ZHkkj को बढ़ाना
(c) dk;Z को ck¡V कर और ज ी ख करना (d) कोई नही ं

Sharing work is important in a team because ?

(a) To slow down the process (b) To increase workload
(c) To divide tasks and fir faster (d) None

(vi) vkRe बंधन से हम सीखते ह I

(a) अनु शासन (b) ल ा (c) (a) o (b) nksuksa (d) कोई नही ं

from self-management we learn.
(a) Discipline (b) Achieve goal (c) Both (a) and (b) (d) None

(vii) ICT के उपकरण है I

(a) क यूटर, िडजीटल कैमरा, कैमरा, ekbdzksQksu (b) QuhZpj dk lkeku
(b) jk’ku dk lkeku (d) mijksDr lHkh

ICT equipments are.

(a) Computer, digital camera, camera, microphone (b) Furniture goods
(b) Grocery items (d) All of the above

(viii) सोहन एक िनमाण क नी pykrk gS vkSj izfrfnu tksf[ke ls Hkjs िनणय ले ता है। सोहन
एक _____________ gSA

(a) m|eh (b) मजदू र (c) अकु’kल कामगार (d) कोई नही ं

Sohan owns a construction company and takes risky decisions everyday. Sohan is a/an _______.

(a) Entrepreneur (b) Labourer (c) Unskilled worker (d) None

Section - B
Q.2. िक ी ं nस ों के उ र दीिजए I 10x2=20
Answer any ten questions.

(a) VheodZ D;k gS ?
What is teamwork ?

(b) नकदी संभालने ls आपका ा अिभपzk; ह।
What do you understand by cash Handling?

(c) O;fDrxr िब ी ा है ?
What is personal Selling?

(d) Uयूनतम ॉक लेवल ा है ?
What is minimum stock level?

(e) ाहक सेवा ों मह पूण है?
Why customer service is important?

(f) ले बिलंग ा है?
What is labeling?

(g) वायु प रवहन पर एक पर एक fV णी िलf[kए।
Write a note on air transport.

(h) ा और सुर ा म अं तर fy[ksA
Write the difference between health and safety.

(i) m|ferk izca/ku dk D;k vFkZ gS\
What is the meaning of entrepreneurship ?

(h) पयावरण D;k है?
What is environment ?

(k) POS णाली ा है?
What is POS System?
Section - C

Q.3. िक ी चार ों के उ र िल खए I 4x3=12
Answer any four questions:

(a) संचार ा है? इसके कारों का वणन कर।
What is Communication? Explain its types.

(b) िडलीवरी ि या का वणन कर।
Explain Delivery process.

(c) अि शामक यं के उपयोग के चरणों की ा[;k कर।
Explain the steps involved in using fire extinguisher.

(d) एक संगठन म मू णाली ा है?
What is value system in an organisation?

(e) बुलीbZax ा है? कणन कर।
What is bullying? Explain.

Retail
(L-II)
Syllabus of Class Xth
Part A: Employability Skills (M.M - 10 marks)

UNIT 1: Communication skills -II
UNIT 2: Self -management skills -II
UNIT 3: ICT skills -II
UNIT 4: Entrepreneurial skills- II
UNIT 2: Green skills -II

Part B: Vocational Skills (M.M-30 marks)
UNIT 1: Retail store operations
UNIT 2: Delivery of goods
UNIT 3: Health and safety practices
UNIT 4: Work in team and organisation

Distribution of marks
Retail
(L-II)

S.No. NO. OF QUESTIONS Marks
Q.1 8 01 8X1 = 08
Q.2 11(any ten) 2 10X2 = 20
Q.3 05(any four) 3 4X3 = 12
Total marks = 40

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