TN 11th Question Paper 2023 Office Management And Secretaryship

Tamil Nadu
State Board

2023
QUESTION
PAPER

No. of Printed Pages : 8
6792
!6792IstYearOfficeManagementandSecretaryship! £vÄ Gs
Register Number

Part III — Vocational Subjects
A¾Á»P ÷©»õsø©²® ö\¯¼¯¾®
OFFICE MANAGEMENT AND SECRETARYSHIP
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90
Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß, AøÓU PsPõo¨£õÍ›h®
EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of
fairness, inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw
diagrams.

£Sv & I / PART - I

SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15

(ii) öPõkUP¨£mkÒÍ ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯ Âøhø¯z
÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx GÊuÄ®.
Note : (i) Answer all the questions.

(ii) Choose the most appropriate answer from the given four alternatives
and write the option code and the corresponding answer.

[ v¸¨¦P / Turn over

6792 2

1. C¯USÂzuÀ Gߣx £o¯õͺPøÍ __________ ö\¯À •øÓ¯õS®.
(A) ÁÈ |hzx® ©ØÖ® ÷©Ø£õºøÁ°k®
(B) vmhªk®
(C) {ºÁQUS®
(D) JÊ[Pø©US®
Direction can be regarded as the process of __________ staff.
(a) Guiding and Supervising
(b) Planning
(c) Administrative
(d) Organising

2. ]Ó¢u A¾Á»P öÁ¨£{ø» ÷uõµõ¯©õP __________ £õµßïm.
(A) 78 iQ› (B) 58 iQ› (C) 48 iQ› (D) 68 iQ›
The ideal office temperature is approximately __________ Fahrenheit.
(a) 78 degree (b) 58 degree (c) 48 degree (d) 68 degree

3. A¾Á»Pa `ÇÀ Gߣx £o¯õͺPÎß __________ «x J¸ •UQ¯©õÚ
uõUPzøu HØ£kzxQÓx.
(A) ÷Áø» (B) vÓß (C) ö\¯ÀvÓß (D) uµ®
Office environment is an important bearing on the __________ of the employees.
(a) Work force (b) Efficiency (c) Performance (d) Quality

4. £o°hzøu ÁiÁø©US® AÔ¯À __________ GÚ AøÇUP¨£kQÓx.
(A) xøÓ (B) {ÖÁÚ®
(C) £oa `Ǽ¯À (D) A¾Á»P®
The Science of designing a work place is known as __________.
(a) Department (b) Enterprise
(c) Ergonomics (d) Office

5. __________, {ÖÁÚzvÀ ]Ó¢u ÷uõØÓzøu E¸ÁõUS®.
(A) ö\¯À£õkPÒ (B) |Øö£¯º
(C) {ºÁõP® (D) uPÁÀ
__________ will create a best impression of the organisation.

(a) Functions (b) Goodwill
(c) Administration (d) Information

3 6792

6. __________ _mhPµõv £UP _mhPµõv°ß RÌ ÁøP¨£kzu¨£hÂÀø».
(A) E°öµÊzx (B) ÷£µÍÄ ¦zuP
(C) ¦»ÚõS® Amøh (D) ÂkuõÒ ÷£÷µk
__________ index is not classified under Page Index.
(a) Vowel (b) Bound Book
(c) Visible Card (d) Loose Leaf Book

7. A¾Á»P ÷©»õͺPÒ __________ &À ªPÄ® AÝ£Á® Áõ´¢uÁºPÍõP C¸UP
÷Ásk®.
(A) PnUS ¦zuP[PÒ (B) AøÚzx ÷Áø»Pξ®
(C) PoÛ (D) ø©U÷µõ\õL¨m A¾Á»P®
Office Managers should be very experienced with __________.
(a) Books of Accounts (b) Overall working
(c) Computer (d) Microsoft office

8. ]Ó¢u JzxøǨ¦ P¸ÂPÒ __________.
(A) Toggl (B) Shapify (C) G-suite (D) Slack

The best collaboration tools __________.
(a) Toggl (b) Shapify (c) G-suite (d) Slack

9. A¾Á»P Aø©¨¦PÒ ©ØÖ® |øh•øÓPÎß ^µõÚ ö\¯À£õk __________ &I
SøÓUP EuÄQÓx.
(A) «sk® «sk® A÷u ÷Áø»
(B) ÷Áø»°À uõ©u®
(C) JßÖhß JßÓõÚ ÷Áø»
(D) ©Ú AÊzu®
Smooth functioning of office systems and procedures helps to reduce _________.
(a) Repeated work
(b) Delay in work
(c) Overlapping of work

(d) Stress

[ v¸¨¦P / Turn over

6792 4

10. __________ öuõhº¢x ©v¨£õ´Ä ö\´¯¨£mk ÷uøÁ¨£k®÷£õx ¦x¨¤UP¨&
£h ÷Ásk®.
(A) Aø©¨¦ øP÷¯k (B) A¾Á»P øP÷¯k
(C) öPõÒøP øP÷¯k (D) £°Ø] øP÷¯k
__________ should be regularly reviewed and updated when necessary.

(a) Organisation manual (b) Office manual

(c) Policy manual (d) Practice manual

11. öuõhº¦øh¯ uµÄ uÍ ©õv› __________ CÀ •ßö©õȯ¨£mhx.
(A) 1970 (B) 1980 (C) 1972 (D) 1975
The Relational Database model was proposed in __________.

(a) 1970 (b) 1980 (c) 1972 (d) 1975

12. __________ AÁºPÎß TØÖ¨£i A¾Á»P® Gߣx ¯õ£õµzvß {ºÁõP
ø©¯® BS®. Auß ÷|õUP® uPÁÀPøͨ £›©õÖÁx ©ØÖ® £vÄ ö\´Á÷u
BS®.
(A) ÷áß ÷P. U¹]¤Ò (B) ¼miÀL¥Àk
(C) áõºä Bº. öhº› (D) ªÀì ©ØÖ® ìhõßi[ ÷£õºk
According to __________ “The office is the administrative centre of a business.
The purpose of an office has been defined as the providing of a service of
communication and record.”

(a) Jane K. Crucible (b) Little field

(c) George R. Terry (d) Mills and Standing Ford

13. |h¨¦U PnUSPÒ ö£õxÁõP __________ |£ºPÍõÀ £µõ©›UP¨£kQßÓÚ.
(A) Qµõ©¨¦Ó (B) ÷Áø» (C) ÷©À©mh (D) ÁoP
Current accounts are normally maintained by __________ people.

(a) Rural (b) Working (c) Royal (d) Business

5 6792

14. __________ {ÖÁÚ[PÒ u[PÒ uõ´ {ÖÁÚzvß ÷uøÁPøÍ ©mk÷© §ºzv
ö\´QßÓÚ ©ØÖ® öÁÎ ÁõiUøP¯õͺPÐUPõÚ ÷\øÁPøÍ ÁÇ[SÁvÀø».
(A) E»PÍõ¯ EÒ ø©¯[PÒ (B) C¢v¯ ÷\øÁ ÁÀ¾|ºPÒ
(C) SME (D) £ßÚõmk {ÖÁÚ[PÒ
__________ Organisation caters to the needs of the Parent Company only and
does not serve external clients.
(a) Global In-house centres (b) Indian Service Providers
(c) SME (d) Multinational Company

15. |ÃÚ A¾Á»P ÷©»õsø©°ß AßÓõh |hÁiUøPPÐUS __________ ÷\øÁPÒ
÷uøÁ¨£kQÓx.
(A) Á[Q (B) Põ¨¥k
(C) ÷£õUSÁµzx (D) ÷©ØPsh AøÚzx®
Modern office management needs __________ services for its day-to-day operations.
(a) Banking (b) Insurance
(c) Transport (d) All of the above

£Sv & II / PART - II
SÔ¨¦ : H÷uÝ® £zx ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 28 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 10x3=30
Note : Answer any ten of the following questions. Question No. 28 is Compulsory.

16. ö©´ {Pº A¾Á»P ÷©»õsø© £ØÔ ]Ö SÔ¨¦ ÁøµP.
Write short notes on Virtual office management.

17. £Qµ¨£mh £o°h® GßÓõÀ GßÚ ?
What is a shared workspace ?

18. AÔÄ \õº ö\õzx £õxPõ¨¦ GßÓõÀ GßÚ ?

What is intellectual property protection ?

[ v¸¨¦P / Turn over

6792 6

19. £vÄPÒ ÷©»õsø© – Áøµ¯ÖUPÄ®.
Define Records Management.

20. ì©õºm A¾Á»P[PÒ £ØÔ SÔ¨¦ ÁøµP.
Give a note on Smart office.

21. A¾Á»P ÷©»õsø© ö©ßö£õ¸ÐUS Euõµn[PÒ GÊxP.
Give examples for Office Management Software.

22. A¾Á»P øP÷¯k – ]Ö SÔ¨¦ ÁøµP.
Write short notes on Office Manual.

23. uµÄzuÍzvÀ EÒÍ uµÄ ÁøPPøÍ ÁøP¨£kzuÄ®.
Classify data types in database.

24. J¸ |À» _mhPµõv •øÓ°ß ÷uøÁPÒ GßÚ ?
What are the essential features of Indexing ?

25. Á[Q – Áøµ¯ÖUPÄ®.
Define Banking.

26. £»ÁøP¯õÚ I.T. £¯ß£õk £SvPÒ GßÓõÀ GßÚ ?
What are the various I.T. applications area ?

27. ÷Põ¨¤h¼ß £¯ßPÒ ¯õøÁ ?
What are the uses of filing ?

28. A¾Á»PzvÀ, \›¯õÚ öÁÎa\zvÚõÀ QøhUS® |ßø©PøÍU TÖP.

Give the advantages of proper lighting in the office.

7 6792

£Sv & III / PART - III
SÔ¨¦ : HuõÁx I¢x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 5x5=25

Note : Answer any five questions. Question No. 35 is Compulsory.

29. A¾Á»P Ch Aø©¨ø£ ÷uº¢öuk¨£vÀ P¸zvÀ öPõÒÍ ÷Ási¯ PõµoPÒ
¯õøÁ ?
What are the factors to be considered in choosing office accommodation ?

30. A¾Á»P GÊx¨ ö£õ¸ÒPÎß ÁøP¨£õmøh ÂÍUPÄ®.
Explain the classification of Office Stationery.

31. A¾Á»P Aø©¨¦PÒ ©ØÖ® |øh•øÓPÐUS Cøh÷¯ EÒÍ ÷ÁÖ£õkPøÍ
GÊxP.
Write about the difference between office system and procedures.

32. QÍÄm P®¨³mi[Qß £s¦PÒ ¯õøÁ ?
What are the characteristics of cloud computing ?

33. Á[QU PnUøPz öuõh[SÁuØPõÚ |øh•øÓPÒ ¯õøÁ ?
What are the procedures for opening a Bank account ?

34. DBMS &ß uÛa]Ó¨¦PÒ ¯õøÁ ?

What are the special features of DBMS ?

35. ÷Põ¨¦PÎß ÁøP¨£õmk •øÓPÒ £ØÔ GÊxP.

Write about the methods of classification of files.

[ v¸¨¦P / Turn over

6792 8

£Sv & IV / PART - IV
SÔ¨¦ : AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 2x10=20
Note : Answer all the questions.

36. (A) A¾Á»P uõÛ¯[Suø» £ØÔ Â›ÁõP ÂÁ›UPÄ®.
AÀ»x
(B) _mhPµõv°ß ÁøPPøÍ ÂÍUSP.
(a) Elaborate the term office automation.
OR
(b) Explain the types of Indexing.

37. (A) A¾Á»P Ch Aø©¨ø£ £ØÔ SÔ¨¦ ÁøµP.
AÀ»x
(B) C¢v¯õÂÀ EÒÍ BPO ÷\øÁPøͨ £ØÔ ÂÁ›UPÄ®.
(a) Write a note on office accommodation.
OR
(b) Explain BPO services in India.

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