Goa Board Class 12 Question Paper 2025 Office Administration

2025 II 13 0930 Seat No.

Time : 2 Hours OFFICE ADMINISTRATION
Subject Code

V 4 2 1 6

Total No. of Questions : 23 (Printed Pages : 4) Maximum Marks : 50

INSTRUCTIONS : (i) There are four sections in the question paper (A, B,

C, D) consisting of 23 questions.

(ii) In section A there are eight questions of which question

nos. 1 to 4 are multiple choice questions, question nos.

5 and 6 are to be answered in one word, phrase or figure

and question nos. 7 and 8 are to be answered in one

sentence each.

(iii) Attempt all the questions, however, internal choice is

given for question nos. 20 and 23.

(iv) Figures to the right indicate the total number of marks

allotted to each question.

(v) Write the number of each question clearly on the answer-

book.

SECTION A

1. An employee who handles the financial transaction of the company is ................
1

• Accountant

• Superintendent

• Cashier

• Manager

2. A job interview where an applicant answers the questions from a group of
people who make the hiring decision is called as ........................ 1

• Appraisal interview

• Panel interview

• Stress interview

• Grievance interview

3. The activities such as farming, mining of coal and minerals from the earth,
fishing, hunting etc. are the examples of ......................... 1

• Secondary activities

• Tertiary activities

• Primary activities

• Marketing activities

4. Democratic Leadership is also known as ......................... 1

• Autocratic Leadership

• Laissez fair Leadership

• Participative Leadership

• Situational Leadership

5. Top executive responsible for a firm’s overall operations and performance.
1

6.

7. What is Multiple letter ? 1

8. What is Customer service ? 1

SECTION B

9. State any four purposes of sales letter. 2

10. Explain the importance of Team work in today’s business environment.

(2 points) 2

11. State any four stages in planning a sales letter. 2

12. Explain any two types of selection interview. 2

13. State any two advantages of Laissez fair leadership style. 2

14. Write a short note on problem interview. 2

SECTION C

15. Explain the three types of consumer grievances under Consumer Guidance

Cell.

3

16. Explain the qualities of a good leader. (three points) 3

17. What are the duties of Superintendent (6 points) 3

18. Explain any three types of customber service. 3

19. Distinguish between work group and team. (three points) 3

20. Describe the procedure for redressal of consumer grievances in India. (3 points)

3

Or

Describe the procedure to be followed to obtain information under the Right

to Information Act of 2005. (6 points)

SECTION D

21. Explain any four responsibilities of Accountant in detail. 4

22. Explain any four qualities of an ideal team. 4

23. Explain the skills for excellent customer service. (4 points) 4

Or

Explain the characteristics of a good customer service. (4 points)