HP Board 11th Class Model Question Paper 2025 Retail

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MODEL QUESTION PAPER
CLASS -11th
(RETAIL LEVEL-III)
TIME :- 3 HOURS MM:40
ijh{kkFkhZ ;FkklaHko vius 'kCnksa esa mRrj nsaA
Candidates are requires to give their answer in the own words as far as possible.
Marks allotted to each question are indicated against it.
fo'ks"k funsZ'k%&
Special Instructions.
I. iz'uksa ds mRrj nsrs le; tks iz'u la[;k iz'ku i= ij n'kkZbZ xbZ gS] mRrj&iqfLrdk ij ogh iz'u la[;k
fy[kuk vfuok;Z gSA
While answering your questions, you must indicate on your answer book the same
question No. as appears in your question paper.
II. mRrj&iqfLrdk dks chp&chp esa [kkyh iUuk@iUusa u NksM+Asa
Do not leave blank page/pages in your answer book.
III. mRrj laf{kIr vkSj LVhd gksuk pkfg,A
Answer should be brief and to the point.
IV. lHkh iz'ku vfuok;Z gSA
All questions are compulsory.
1 vad okys iz'uksa ds mRrj ,d 'kCn esa ;k ,d iafDr esa] 2 vad okys iz'uksa ds mRrj 20 ls 40 'kCnksa esa] 3
vadks oky iz'uksa ds mRrj 40 ls 60 'kCnksa esa nsAa
Answer the question of 1 marks in only one word or in a line, of 2 marks 20 to 40 words,
of 3 marks in 40 to 60 words.

Section-A
Q.1 Answer the following Questions:- (8*1=8)
fuEufyf[kr iz’uksa ds lgh fodYi pqfu,%&
Choose the right option in the following:-
(1) Facial expression is an example ?
(a) Non verbal Communication (b) Verbal Communication
(c Both (a) & (b) (d) None
pssgjs ds Hkko dk mnkkgj.k gS\
(a) xSj ekSf[kd lapkj (b) ekSf[kd lapkj
(c) (a) o (b) nksuks (d) dksbZ ugha
Q.2 The full form of LPG is ------
(a) Liquid Petroleum Gas (b) Light Petroleum Gas
(C) Liquid Natural Gas (d) None
“LPG” dk D;k iwjk uke D;k gS\
(a) nzfor iSVªksfy;e xSl (b) gYdh iSVªksfy;e xSl
(c) rjy izkd`frd xSl (d) dksbZ ugha
Q.3 The stress management techniques are ?
(a) Yoga b) Meditation
(C) Exercise (d) All of the above
Rkuko izcU/ku dh rduhdsa gS\
(a) ;ksxk (b) /;ku
(c) O;k;ke (d) mijksDr lHkh
Q.4 The ways of providing product information are:
(a) Emails (b) Product Video
(c) Banner And Posters (d) All of the above
mRikn dh tkudkjh iznku djus ds rjhds gSA
(a) bZ esy (b) mRikn chfM;ks
(c) oSuj vkSj iksLVj (d) mijksDr lHkh

Q.5 Online payment methods are:
(a) E-Wallet (b) Credit Card
(c) Debit Card (d) All of the above
vkWuykbu Hkqxrku ds rjhds gSA
(a) bZ okWysV (b) dzfMV dkMZ
(c) MsfoV dkMZ (d) mijksDr lHkh
Q.6 The term of PLC stands for:
(a) Producton Long Cycle (b) Production Long Cycle
(c) Product life Cycle (d) None
PLC ‘kCn dk iwjk uke D;k gS\
(a) mRikn yack pdz (b) mRiknu yack pdz
(c) mRikn thou pdz (d) dksbZ ugha
Q.7 Products available in supermarket are:
(a) Food items (b) House hold products
(c) Both (a) & (b) (d) None of these
lqijekdsZV esa feyus okyh oLrq,as gS\
(a) [kk| oLrq,sa (b) ?kjsyq mRikn
(c) (a) o (b) nksuks (d) dksbZ ugha
Q.8 Contact with electrical equipment can cause-------
(a) Trip (b) Shock
(c) Slip (d) None
Fctyh ds midj.kksa ds laidZ&&&&&&&dk dkj.k cu ldrk gSA
(a) fVªi (b) >Vdk
(c) fQlyuk (d) dksbZ ugha
Section-B
Q.2 Answer any 10 question:- (10*2=20)
fdUgh 10 iz’uksa ds mŸkj nsa%&
1. Define credit wothiness?
_.k ik=rk dks ifjHkkh”kr dhft,A
2. What do you understand by personal hygiene?
O;fDrx LoPNrk ls vki D;k le>rs gSA
3. What is green economy?
gfjr vFkZO;oLFkk D;k gSA
4. What is the meaning of self management?.
vkRe izcU/ku dk D;k vFkZ gSA
5. What are the objectives of sales promotion?.
fodzh izpkj ds D;k mnns’; gS\
6. What are the UP’s of customer service?
Xzkkgd lsok ds UP’s D;k gS\
7. What do you understand by health and safety ?
LokLF; vkSj lqj{kk ls D;k vfHkizk; gS\
8. What are the skills required for sales associate?
fodzh lg;ksxh ds fy;s vko’;d dkS’ky D;k gS\
9. What is the meaning of auction sale?
uhykeh dh fodzh dk D;k vFkZ gS\
10. What is the meanng of a product ?
,d mRikn dk D;k vFkZ gS\

(11) what is full form of ICT?
ICT dk iwjk uke D;k gS\

Section-C

Q.3 Answer any 4 question:- (4*3=12)
fdUgha 4 iz’uksa ds mŸkj nsa%&
(1) What are the ways to motivate custome to buy? Explain.
Xzkgdksa dks [kjhnus gsrq izsfjr djus ds D;k rjhds has o.kZu djsA
(2) Expain the company laws and policies on data protection.
Msjk lqj{kk ij daiuh ds dkuwuksa vkSj uhfr;ksa dk o.kZu djsaA
(3) What are the techniques of closing a sale?.
Fcdzh lekiu dh D;k rduhds gS\
(4) What are the types of business activities. Explain.
O;olkf;d xfrfof/k;ka fdrus izdkj dh gksrh gS\o.kZu djsA

(5) Write a note on the following:
(a) Entrepreneur (b) Retail
fuEufyf[kr esa ,d ij fVIIk.kh fy[ksA
d½m|eh [k½fjVsy

Retail
(L-III)
Syllabus of Class XIth
Part A: Employability Skills (M.M - 10 marks)

UNIT 1: Communication skills -III
UNIT 2: Self -management skills -III
UNIT 3: ICT skills -III
UNIT 4: Entrepreneurial skills- III
UNIT 2: Green skills -III

Part B: Vocational Skills (M.M-30 marks)
UNIT 1: Fundamentals of retailing
UNIT 2: Process of credit application
UNIT 3: Mechanism for customers
UNIT 4: Specialist support to customers
UNIT 5: Health and safety management

Distribution of marks
Retail
(L-III)

S.No. NO. OF QUESTIONS Marks
Q.1 8 01 8X1 = 08
Q.2 11(any ten) 2 10X2 = 20
Q.3 05(any four) 3 4X3 = 12
Total marks = 40

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