CBSE Class 11 Sample Paper 2022 for Office Procedure and Practices Term 1

CBSE | DEPARTMENT OF SKILL EDUCATION
OFFICE PROCEDURES AND PRACTICES (SUBJECT CODE 824)
CLASS XI (SESSION 2021-2022)
BLUE-PRINT FOR SAMPLE QUESTION PAPER FOR TERM -1
Max. Time Allowed: 90 Minutes (1½ Hrs.) Max. Marks: 30

PART A - EMPLOYABILITY SKILLS (05 MARKS):

NO. OF QUESTIONS
UNIT NO. NAME OF THE UNIT
(1 MARK EACH)

1 Communication Skills-III 2

2 Self-Management Skills-III 2

3 Information and Communication Technology Skills-III 2

TOTAL QUESTIONS 6 Questions

NO. OF QUESTIONS TO BE ANSWERED Any 5 Questions

TOTAL MARKS 1 x 5 = 5 marks

PART B - SUBJECT SPECIFIC SKILLS (25 MARKS):

NO. OF QUESTIONS
UNIT NO. NAME OF THE UNIT
(1 MARK EACH)

1 Introduction of Office, Office Manager, Organizational Charts 10
and Manual

2 Office- Space & Environment Management 10

3 Office Forms and Stationery 10

4 Communication 1

TOTAL QUESTIONS 31 Questions

NO. OF QUESTIONS TO BE ANSWERED 25 Questions

TOTAL MARKS 1 x 25 = 25 MARKS

824-SQP-XI Term 1(2021-22) 1

CBSE | DEPARTMENT OF SKILL EDUCATION
OFFICE PROCEDURES AND PRACTICES (SUBJECT CODE 824)
CLASS XI (SESSION 2021-2022)
SAMPLE QUESTION PAPER FOR TERM -1
Max. Time Allowed: 90 Minutes (1½ Hrs.) Max. Marks: 30

General Instructions:
1. Please read the instructions carefully
2. This Question Paper is divided into 03 sections, viz., Section A, Section B and Section C.
3. Section A is of 05 marks and has 06 questions on Employability Skills.
4. Section B is of 20 marks and has 25 questions on Subject Specific Skills.
5. Section C is of 05 marks and has 07 competency-based questions.
6. Do as per the instructions given in the respective sections.
7. Marks allotted are mentioned against each section/question.
8. All questions must be attempted in the correct order

SECTION A

Answer any 5 questions out of the given 6 questions on Employability Skills (1 x 5 = 5 marks)

1. The sharing of information by using words is called ………... Communication. 1
a. Visual
b. Public
c. Non-verbal
d. Verbal
2. Questions that can be answered with a ‘Yes’ or a ‘No’ are called ……… questions. 1
a. Open
b. Closed
c. Small .
d. Main
3. The process of working together in a group is called ……… work. 1
a. Company
b. Sharing
c. Group
d. Team

824-SQP-XI Term 1(2021-22) 2

4. Which of the following is a good choice of clothes when you go out to meet friends 1
socially?
a. School uniform
b. Formal Shirt & Pant
c. Casual Shirt and Jeans
d. Salwar Kameez
5. Which short cut key is used to create a new word document? 1
a. Ctrl+C
b. Ctrl+N
c. Ctrl+M
d. Ctrl+D
6. The menu bar is found at the ………. Of the LibreOffice window. 1
a. Top
b. Bottom
c. Left side .
d. Right side

SECTION B

Answer any 20 questions out of the given 25 questions (1 x 20 = 20 marks)

7. Who quoted that, “Office is to be a business what the mainspring is to a watch”. 1
a. R.C. Bhatia
b. L.R. Dicksee
c. Dr. G.D. Bisht
d. P.K. Ghose
8. Which of the following is not the function of Modern Office? 1
a. Record the information
b. Public relation function
c. To arrange the information
d. To arrange trips of staff
9. In which office the use of paper is eliminated or greatly reduced. 1
a. Paperless Office
b. Head Office
c. Traditional Office
d. Government Office
10. What is the full form of PDF? 1
a. Printed Document Format
b. Portable Document Format
c. Personal Document Format
d. Portable Document Folder

824-SQP-XI Term 1(2021-22) 3

11. A ……………….. office is business location that exists only in cyberspace 1
a. Modern
b. Virtual
c. Traditional
d. Personal
12. Office Manager is called the …………… man in the organization. 1
a. Key
b. First
c. Super
d. Common
13. When the office systems or procedures are reduced in writing in the form of a 1
book they are called ………………
a. System
b. Office Manual
c. Organization file
d. Practice
14. Which of the following is the disadvantage of centralization of office services? 1
a. Economy .
b. Specialization
c. Possibilities of error
d. Standardization
15. What is the other name of front office ……………….. 1
a. Private Office
b. Window Office
c. Front room
d. Reception
16. Favourable working conditions in the office increases the …………… of the workers. 1
a. Salary
b. Efficiency
c. Power
d. Right
17. Instead of many supervisors only one person will be appointed for better 1
supervision in …………..system of office services
a. Decentralization
b. Online
c. Traditional
d. Centralization
18. What would be the impact on workers if there is an improper ventilation in the 1
office?
a. Lowers the efficiency
b. Reduces fatigue
c. High morale
d. More concentration

824-SQP-XI Term 1(2021-22) 4

19. There are two types of Office noise …………… and …………… 1
a. Open and close
b. Internal and external
c. Front and back
d. Office Machines and talking employees

20. The concept of ‘Open Office’ is not suitable for the work which requires ……………… 1
and concentration of work.
a. Result
b. Secrecy
c. Flexibility
d. Supervision

21. Physical verification of stock helps in ………… 1
a. Inaccuracy of Stock Register
b. Reduces the possibility of fraud
c. Hides the weakness of the system
d. Helpful for overstocking
22. A large room where all the departments, staff and equipment are accommodated 1
without partition wall is known as …………….
a. Back Office
b. Big Office
c. Open Office
d. Personal Office
23. Free flow of natural light and air is possible in a/an …………… office. 1
a. Small
b. Big
c. Front
d. Open
24. A register which is used to keep the record of receipt and issue of stock items is 1
called …………….
a. Stock Register
b. Account Book
c. Record Book
d. Maintenance Diary
25. To avoid overstocking of stionery items, which document is used to track every 1
stationery item in the store room?
a. Stationery Bills
b. Inspection Book
c. Bin Card
d. Requisition slips

824-SQP-XI Term 1(2021-22) 5

26. There are generally two types of stock registers that are maintained in an 1
organization, consumable stock register and ………………
a. Stationery Register
b. Permanent Stock Register
c. Bill book
d. Purchase Register
27. Stationery items issued should be recorded in the ……………. register. 1
a. Record
b. Personal
c. Stock
d. Store
28. Certain ………… are to be observed at the time of designing Office Forms. 1
a. Principles
b. Style
c. Examples
d. Sequence
29. Filling up of ……………..form is a computer version of paper form. 1
a. Manual
b. Electronic
c. Admission
d. Passport
30. With the help of office forms, information can be collected, processed and supplied 1
in a ………. way.
a. Machine
b. Printed
c. Systematic
d. Common
31. The word communication has been derived from the Latin word ……………. which 1
means ‘common understanding or opinion’.
a. ‘Common’
b. ‘Communis’
c. ‘Communique ‘
d. ‘Info’

SECTION C
(COMPETENCY BASED QUESTIONS)

Answer any 5 questions out of the given 7 questions ‘ (1 x 5 = 5 marks)

32. Which is the most suitable method of collecting information from customers in 1
Paperless office concept?
a. e-forms
b. Paper forms
c. Personal meeting
d. Phone call
824-SQP-XI Term 1(2021-22) 6

33. Your boss/executive wants your suggestion on – ‘which type of organizational chart 1
will be suitable for mentioning duties of employees.’
a. Personnel Organization Chart
b. Sketch Book
c. Functional organization chart
d. Flow Chart
34. Where should be the room of the officer or executive located whom outsiders have 1
to visit often?
a. Inside building
b. Top floor
c. Near reception
d. Near store room
35. Which type of office will be suitable for top executives of your organization. 1
a. Open
b. Back
c. Private
d. Work from home
36. As a Stock Incharge of your organization, how can you put control on over- 1
consumption of office stationery?
a. Fixing responsibility
b. Consumption without supervision
c. Issue stationery without requisition slip signed by department head
d. Without keeping record on Bin Card
37. What will you do when you find that the stock of stationery item has reached at 1
the minimum level?
a. No stock notice will be hanged
b. Lock the store room
c. Start the purchasing process
d. Inform staff use less stationery
38. As a Manager which type of communication is helpful to know the reaction of your 1
subordinate?
a. Formal Communication
b. Informal Communication
c. Diagonal Communication
d. Wheel Communication

824-SQP-XI Term 1(2021-22) 7