AHSEC HS 2nd Year Question Paper 2022 IT ITES

Total numfur of pages - I
32T ITITeS

20.22

IT/ITES
(Theory)

Full Marks : 30
Pass Marks : 09

Time : Two hours

The figures in the margin indicatc full nnrks
lor the questiotts.

Q No 1 cnries 7 nnrk aoclr 1x5 = 5

Q Nrr. 2 cnrries 1 unrk enclt 1x5 = 5

Q. No. 3 cnrries 7 nark anclt
-1,x4
= 4

Q. No 4 cnrries 2 nrnrks cnclt 2x5 = 10

Q No. 5 cnries 3 nnrks enclt 3x2= 6
Total = 30

Contd.

1. Choose the correct option from the following : 1x5=5

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(n) The ability to work with others is
qFK E tE $In $R-< n<nB ?<e_r
-.
O Interpersonal Skill

qfs<ifu-$ qFsl

(ii) OrganisationalSkill
{iaibR+ qs-sl

(iii) Initiative

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(izr) Perseverance

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(b) Which of the following signs define a formula in a spreadsheet ?
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(i) + (it / 1ii) = (it) -

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Which menu option will you click on to insert shapes and images in
a presentation ?

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O Format

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Tools

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Edit

q&E

Insert

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(d) \ r'hich of the following is not a parameter to describe an individual's
personality ?

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O Self-confidence

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(it Openness
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(lil) Neuroticism

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(itl Agreeableness

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@ Which of the following sentences is/are in passive voice ?
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O They are watching a movie.

(iil The clock was repaired by Raju.
(iii) He is sleeping in the room.
(it) My pet dog bit the postman.

2. State whether the following sentences are true or false : 1x5=5

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(n) Apple Keynote is an example of presentation software.
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(b) The ciefault alignment of numbers in a cell is left alignment'
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(c) In the SMART technique for goal setting 'S' stands for 'Simple''
qd?qrq'
Esi fi{<q $R-tq <r+{< a"{t{6 (sMART) nq&rbrc's'<
'Simple'.

(d) Individuals, who focus on developing solutions that benefit society'
are called agricultural enhePreneurs'

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cfr
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(e) Self-management is also referred to as 'self-control''
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7x4=4
3. Write the full forms of the following: (auy four)

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(n) CRM
(b) ISO
@ BPM
(d) KPO
@ ISP
Contd.
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4. Answer the following questions briefly : (any ffue) 2x5=10

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(n) What are the fue stages of active listening ?
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@) Name nny four time management applications and their uses.
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(c) What is business process outsourcing (BPO) ? List some services
offered by Indian BPO companies.

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qTrK .cDKr ReR cqffi{q ft ft r
(d) \zVhat is an ERP system ? List nny ttuo ERP vendors.
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(e) List some ways by which we can reduce the amount of waste
generated.

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"mrs'i E? "||C<l ?

(fl List four online educational market places where people can learn
about the market and different trading techniques.

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@) What is Payroll ? List the components of Payroii.
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3x2=6
5. Answer the following questions : (any ttoo)

(n) Explain tltee adv antages of using ERP software'
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(b) Explain ilrree limitations of using a BPO for non-core activities'
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@ What is a business Procurement policy ? Write the benefits of a well-
designed Procurement Process'

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-x-

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