Goa Board Class 12 Question Paper 2025 Travel Agency Operations & Ticketing

2025 II 24 0930 Seat No.

Time : 2 Hours TRAVEL AGENCY
OPERATIONS AND TICKETING
Subject Code

V 4 3 5 5

Total No. of Questions : 23 (Printed Pages : 4) Maximum Marks : 50

INSTRUCTIONS : (i) There are four sections in the question paper (A, B,
C & D) consisting of 23 questions.

(ii) In Section A there are eight questions of which Question
Nos. 1 & 4 are Multiple Choice Questions, Question
Nos. 5 & 6 are to be answered in one word, phrase or
figure and Question Nos. 7 & 8 are to be answered in
one sentence each.

(iii) Attempt all the questions however internal choice is
given for Question Nos. 20 & 23.

(iv) Figures to the right indicate marks allotted to each
question.

(v) Write the number of each question clearly on the
answer-book.

SECTION A

1. Where was the first package tour conducted by Thomas Cook ? 1

• Geneva

• London

• Paris

• Vienna

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2. Which of the following is not a typical service offered by a travel agency ? 1

• Car rental

• Hotel reservations

• Flight booking

• Legal advice

3. Which is the coupon of an airline ticket that contains details of the trip ? 1

• Audit

• Flight

• Agent

• Passenger

4. Mr. Zen sells the tour offered by the several tour operator. What is his

designation in the travel agency ? 1

• Tour operator

• Travel agent

• Retailer

• Wholesaler

5. A document issued by the tour operator in exchange for which travellers receive

Pre-paid accommodation, meals, sight-seeing, trips etc. 1

6. List any one category of special fares. 1

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7. Any journey entirely by air from a point of origin to another point and return

to the point of origin. 1

8. Define the term Stopover. 1

SECTION B

9. Differentiate between Corporate and Associate conference. 2

10. List any two unspecified services of MCO. 2

11. Explain the role of tour operator. 2

12. Mr. & Mrs. Sharma are travelling to London with their children. Suggest

the types of discounted fares and conditions applicable to them. The children

are aged : 2

(i) 4 months

(ii) 10 years

13. Explain the excursion fares given for passengers on air transportation. 2

14. Which are the two categories of UATP card ? 2

SECTION C

15. Explain the contributions of Thomas Cook in setting of travel agency. 3

16. How does the travel agency derive income in the form of commission ? 3

17. Why is India known as a place for cultural business and conference

centre ? 3

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18. Construct the routings for the following Global Indicators : 3

(i) WH

(ii) AT

(iii) AP

19. Explain the following types of retail travel agencies : 3

(i) Business house agency

(ii) City Centre agency

(iii) Sub urban agency.

20. State any six reasons for an IATA application to be disqualified. 3

Or

Write in brief history of travel agency with reference to India.

SECTION D

21. Explain any four functions of travel agency. 4

22. Explain the four elements of Inclusive tour. 4

23. Explain the following types of coupons of an airline ticket : 4

(i) Audit

(ii) Flight

(iii) Agent

(iv) Passenger

Or

Explain any four types of UATP card.

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