HBSE Class 12 Question Paper 2024 IT ITES

Haryana Board

QUESTIONPDF

PAPERS
2024

HBSE PYQP

CLASS : 12th (Sr. Secondary) Code No. 1237
Series : SS/Annual Exam.-2024
Roll No.

IT & ITes
National Skills Qualification Framework (NSQF)
Level – 4
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2½ hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 30 questions.
• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMas+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.
1237 P. T. O.

(2) 1237
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

lkekU; funsZ'k %
General Instructions :

(i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) izR;sd iz'u ds vad mlds lkeus fn;s x;s gSaA
Marks are indicated against each question.

(iii) vkids mÙkj vadkuqlkj gksus pkfg,A
Your answer should be according to marks.

1. izca/ku dh izfØ;k dk o.kZu djsAa 5

Explain process of management.

vFkok
OR

ERP ds vo;oksa dk o.kZu djsaA

Explain components of ERP.

1237

(3) 1237
2. izksD;ksjesaV dh izfØ;k dk o.kZu djsaA 5
Explain process of procurement.
vFkok
OR
BPO }kjk nh tkus okyh fofHkUu izdkj dh lfoZl dk o.kZu djsaA
Explain type of services rendered by BPO.

3. lh[kus ds ewy fu;eksa dk o.kZu djsaA 5
Explain basic principles of learning.
vFkok
OR
lh[kus ds egÙo ij uksV fy[ksaA
Write note on importance of learning.

4. lh[kus esa vlj Mkyus okys fdUgha nks dkjdksa dk o.kZu djsaA 3

Explain any two factors affecting learning.

5. Kku ds izdkjksa ij uksV fy[ksAa 3

Write note on types of knowledge.

vFkok
OR

Kku vkSj dkS'ky esa vUrj crk,¡A
Differentiate between knowledge and skill.

1237 P. T. O.

(4) 1237
6. ,d O;fDr ifj.kke mUeq[k dSls cu ldrk gS \ 3

How a person can become result oriented ?

7. izca/ku ds oLrqfu"B fy[ksaA 3
Write characteristics of management.

8. is-jksy izca/ku lkW¶Vos;j ds ykHk D;k gSa \ 3

What are benefits of payroll management software ?

vFkok
OR

dkWy lsaVj DokfyVh ,lksjsal ds fVIl fy[ksaA
Write tips for call centre quality assurance.

9. BPO ds ykHk D;k gSa \ 3

What are benefits of BPO ?

10. O;kikj izfØ;kvksa ds ykHk D;k gSa \ 2

What are advantages of business processes ?

vFkok
OR

dkWy lsaVj DokfyVh ,';ksjsal D;k gS \
What is call centre quality assurance ?

1237

(5) 1237
11. ERP ds izdkjksa dk o.kZu djsaA 2

Explain types of ERP.

12. ERP dh gkfu;k¡ D;k gSa \ 2

What are disadvantages of ERP ?

vFkok

OR

izca/ku dh ifjHkk"kk nhft,A

Define management.

13. ykWftdy yfuZax LVkby D;k gS \ 2

What is logical learning style ?

14. baVjilZuy ykWftdy LVkby D;k gS \ 2

What is interpersonal logical style ?

15. xzhu tkWc ds ykHk D;k gSa \ 2

What are benefits of green job ?

1237 P. T. O.

(6) 1237
[ oLrqfu"B iz'u ]

[ Objective Type Questions ]

16. CNG dk iw.kZ :i --------------- gSA 1

Full form of CNG is ………….. .

17. vkRe izca/ku dks ------------- Hkh dgrs gSaA 1

Self management is also called ………… .

18. lsy ds ofVZdy vjsatesaV dks --------------- dgrs gSaA 1

………….. is arrangement of cells in vertical manner.

19. ERP dk iw.kZ :i ............ gSA 1
Full form of ERP is ............ .

20. SCM dk iw.kZ :i ............ gSA 1
Full form of SCM is ............ .

21. ERP ds --------------- vo;o gSaA 1
(A) 3 (B) 5

(C) 2 (D) 4
There are ……………. components of ERP.
(A) 3 (B) 5

(C) 2 (D) 4

1237

(7) 1237
22. loZuke og 'kCn gS tksfd ------------- ds LFkku ij iz;qDr gksrk gSA 1
(A) fØ;k (B) fo'ks"k.k

(C) laKk (D) dksbZ ugha
A pronoun is a word used in place of ………….. .
(A) Verb (B) Adjective

(C) Noun (D) None

23. lfØ; :i ls lquus ds ------------- pj.k gSaA 1
(A) 2 (B) 4

(C) 6 (D) 5
There are ………….. stages of active listening.
(A) 2 (B) 4

(C) 6 (D) 5

24. xLrks ,d ------------- izc/a ku lWY;w'ku gSA 1

Gusto is a ………….. management solution.

25. BPO dk iw.kZ :i ............ gSA 1
Full form of BPO is ............ .

26. tks yksx fy[kdj ;k cksydj vius vki dks vfHkO;Dr djrs gSa] ------------ lh[kus okys dgykrs gSaA 1
People who express themselves by writing or speaking are called ………..
learners.

27. ------------- ,d lkekU; fopkj gS tksfd pfj= esa lkoZHkkSfed gSA 1

A …………. is a general idea, universal in character.

1237 P. T. O.

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28. lapkj.k ------------- fn'kk dh izfØ;k gSA 1

Communication is a ………….. way process.

29. ------------ ukWosYl os dgkfu;k¡ gSa tksfd dYiukrhr gSaA 1

………….. novels are stories that are beyond imagination.

30. ilZuy dEI;wVj bysDVªkWfud ehfM;k ds vUrxZr vkrk gSA ¼lgh@xyr½ 1
Personal computers come under electronic media. (True/False)

S

1237

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