MBOSE Class 12 Question Paper 2022 for IT ITeS

Total No. of Printed Pages—5
HS/XII/V/ITs/22

2022

IT/ITES
( Vocational Course )

( CRM Domestic Voice )

Full Marks : 30

Time : 1 hour

The figures in the margin indicate full marks for the questions

SECTION—A
1. Choose and write the correct answer from the given
options : 1×8=8
(a) Which of the following can be a barrier to active
listening?
(i) Noisy environment
(ii) Not maintaining an eye contact with the
speaker
(iii) Not being attentive
(iv) All of the above

(b) Which of the following is not a parameter to describe
an individual’s personality?
(i) Self-confidence
(ii) Openness
(iii) Neuroticism
(iv) Agreeableness

/69 [ P.T.O.

( 2 )

(c) Which menu option in MS-Word will you click on to
insert shapes and images?

(i) Format

(ii) Tools

(iii) Edit

(iv) Insert

(d) The ability to continue to do something, even when
it is difficult is called _____.

(i) initiative

(ii) organisational skills

(iii) perseverance

(iv) interpersonal skills

(e) Rita’s children fall sick very often. They have cold
and cough every month. What should Rita do?

(i) Grow organic food in kitchen garden

(ii) Use air purifiers with HEPA filters

(iii) Keep them inside the house all the time

(iv) Paint her house with non-voc paint

HS/XII/V/ITs/22/69 [ Contd.

( 3 )

(f) What is a sentence?

(i) A group of ideas that forms a complete
paragraph

(ii) A group of words that communicates a complete
thought

(iii) A set of rules that we must follow to write
correctly

(iv) A set of words that contains basic punctuation
marks

(g) A _____ is an arrangement of cells in a horizontal
manner.

(i) column

(ii) cell

(iii) row

(iv) worksheet

(h) Prashant works for Surabhi, who is a business
woman. Prashant is an/a

(i) entrepreneur

(ii) wage employed person

(iii) skilled worker

(iv) businessman

HS/XII/V/ITs/22/69 [ P.T.O.

( 4 )

SECTION—B

2. Answer the following very short answer-type questions
(any four) : 1×4=4

(a) Why are communication skills important?

(b) What is spreadsheet?

(c) What does interpersonal skills mean?

(d) Define planning.

(e) Explain the role of BPO industry.

(f) What do you understand by the concept of
learning?

SECTION—C

3. Answer the following short answer-type questions
(any three) : 2×3=6

(a) What are the elements of communication?

(b) What do you understand by the term ‘startups’?

(c) What is green job?

(d) What are the uses of enterprise resource planning?

(e) What is procurement?

(f) What is the difference between knowledge and
skills?

HS/XII/V/ITs/22/69 [ Contd.

( 5 )

SECTION—D

4. Answer the following long answer-type questions
(any three) : 4×3=12

(a) Explain the meaning of motivation. Describe the
type of motives.

(b) What are the components of a spreadsheet?

(c) List some ways by which we can reduce the amount
of waste generated.

(d) List the advantages of ERP.

(e) Explain the benefits and limitations of BPO.

(f) Explain the characteristics of learning.

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HS/XII/V/ITs/22/69 22K—280