HBSE Class 12 Question Paper 2024 Tourism and Hospitality

Haryana Board

QUESTIONPDF

PAPERS
2024

HBSE PYQP

CLASS : 12th (Sr. Secondary) Code No. 1244
Series : SS/Annual Exam.-2024
Roll No.
TOURISM AND HOSPITALITY
National Skills Qualification Framework (NSQF)
Level – 4
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)
Time allowed : 2.30 hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 30 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMas+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

1244 P. T. O.

(2) 1244
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

lkekU; funsZ'k %
General Instruction :

(i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.
(ii) çR;sd ç'u ds vad mlds lkeus fn;s x;s gSaA
Marks are indicated against each question.

(iii) vkids mÙkj vadkuqlkj gksus pkfg,A
Your answer should be according to marks.

1. efgyk lgdehZ ds lkFk dk;Z djrs le; viuk, tkus okys f'k"Vkpkj fyf[k,A 5

Write etiquettes to be followed while dealing with female collegues.

vFkok

OR

vkradoknh geys ds le; xsLV dks laHkkyus ij uksV fyf[k,A

Write note on handling guest during terrorist attack.

1244

(3) 1244
2. [kkus dks <ax ls j[kuk dSls ennxkj gS \ ?kj ij [kk| lqj{kk ds pj.kksa dk o.kZu dhft,A 5

How proper food storage helps ? Explain steps for food safety at home.

vFkok
OR

fyuu vkSj LVksjts ,fj;k dks laHkkyus ds SOP D;k gSa \
What are SOP's for handling Linen and Storage area ?

3. PPE D;k gS \ blds ykHk D;k gSa \ 5

What is PPE ? What are its benefits ?

vFkok
OR

ikWft+fVo ,fVV~;wM D;k gS \ bls cuk, j[kus ds rjhdksa dk o.kZu dhft,A
What is positive attitude ? Explain ways to maintain it.

4. VªkaliksVZ esa xzhu tkWc ij uksV fyf[k,A 3

Write note on green jobs in transportation.

5. ykW;y vkSj osUMfjax dLVej D;k gSa \ 3

What are loyal and wandering customers ?

1244 P. T. O.

(4) 1244
6. gkWfLiVSfyVh lsDVj esa fons'kh Hkk"kk ij uksV fyf[k,A 3

Write note on foreign language in hospitality sector.

vFkok
OR

dLVej ls lapkj.k djrs le; t:jh dkS'ky dk o.kZu dhft,A
Explain skills required while communicating with customers.

7. bysfDVªdy VwYl dks laHkkyrs le; t:jh lqj{kk izfØ;k fyf[k,A 3

Write safety procedure for handling electrical tools.

8. O;kikj ds fy, dLVej QhMcSd ds egÙo dk o.kZu dhft,A 3

Explain importance of customer feedback for business.

9. gkWfLiVSfyVh baMLVªh ds fdUgha nks lsDVj ij uksV fyf[k,A 3

Write note on any two sectors of hospitality industry.

vFkok
OR

VsyhQksu f'k"Vkpkj ds fVIl fyf[k,A
Write telephone etiquette tips.

10. Lisf'k;fyVh jsLVksjsaV D;k gSa \ 2

What are specialty restaurant ?

1244

(5) 1244
vFkok
OR

vkØked xzkgd D;k gS \
What is an aggressive customer ?

11. ;kSu mRihM+u D;k gS \ 2
What is sexual harassment ?

vFkok
OR

;kSu mRihM+u ds f[kykQ dkuwu D;k gS \
What is law against sexual harassment ?

12. gsYFk vkSj gkbftu dh ifjHkk"kk nhft,A 2

Define health and hygiene.

13. isLV daVªksy D;k gS \ ;g t:jh D;ksa gS \ 2
What is pest control ? Why it is necessary ?

14. ikWftfVo dLVej fjys'ku ds ykHk D;k gSa \ 2

What are benefits of positive customer relations ?

15. le; izca/ku D;k gS \ 2

What is time management ?

1244 P. T. O.

(6) 1244
¼oLrq
oLrqfu"B ç'u
ç'u½½
(Objective Type Questions)

16. FIG dk iw.kZ :i ……………… gSA 1

Full form of FIG is ……………… .

17. tc ,d vdsyk lsy lysDV gksrk gS] rks mls ……………… dgrs gSaA 1
When a single cell is selected, it is called ……………… .

18. ……………… lsy dk gkWfjtkWUVy rjhds ls vjsatesaV gSA 1

A ……………… is arrangement of cells in horizontal manner.

19. Hkk"kk dk oSKkfud v/;;u ……………… dgykrk gSA 1

The scientific study of language is called ……………… .

20. ……………… lapkj.k laLFkk vkSj ckgjh lzksrksa ds chp gksrk gSA 1

……………… communication is done between organization and outside sources.

21. NIOSH dk iw.kZ :i ……………… gSA 1
Full form of NIOSH is ……………… .

22. WHO dk iw.kZ :i ……………… gSA 1

Full form of WHO is ……………… .

23. daiuh dh dk;Z ikWfylh ls deZpkjh dk vlarks"k ……………… dgykrk gSA 1

……………… refers to employee's dissatisfaction with company's work policy.

1244

(7) 1244
24. ……………… os vkmVysV gSa tgk¡ [kkus vkSj fMªd
a ds lkFk laxhr izkFkfedrk ij gksrk gSA 1

……………… are outlets where music takes priority with food and drink.

25. ……………… ,d O;fDr gS tksfd gksVy dks ykWftax] [kkus vkSj euksjatu ds fy, lajf{kr djrk gSA 1
A ……………… is a person who patronizes a hotel for lodging, food or
entertainment.

26. ykWftax dk vFkZ ,d ;k T;knk jkrksa ds fy, ……………… esa lksukA 1
Lodging means ……………… for a period to sleep for one or more nights.

27. eSVjfuVh csfufQðV ,sDV ……………… o"kZ esa cuk FkkA 1

(A) 1950 (B) 1961

(C) 1980 (D) 2001

Maternity Benefit Act was established in ……………… year.

(A) 1950 (B) 1961

(C) 1980 (D) 2001

28. ofVZdy lapkj.k ……………… izdkj dk gksrk gSA 1

(A) 2 (B) 4

(C) 3 (D) 5

Vertical communication is of ……………… types.

(A) 2 (B) 4

(C) 3 (D) 5

1244 P. T. O.

(8) 1244
29. ubZ LykbM Mkyus dh 'kkVZdV ^dh* ……………… gSA 1
(A) Alt + M (B) Alt + N
(C) Ctrl + N (D) Ctrl + M
Short-cut key to insert a new slide is ……………… .
(A) Alt + M (B) Alt + N
(C) Ctrl + N (D) Ctrl + M

30. lfØ; :i ls lquus dk izFke pj.k ……………… gSA 1
(A) tokc nsuk (B) ;kn djuk
(C) izkIr djuk (D) le>uk
First stage of active listening is ……………… .
(A) Respond (B) Remember
(C) Receive (D) Understand

S

1244

Haryana Board
Study Material

Syllabus

Model Papers

Previous Year Question Papers

Books

Notes