Karnataka 2nd PUC Question Bank for Business Studies

Government of Karnataka
Department of School Education
(Pre-University)

QUESTION BANK

Department of School Educa on (Pre University) and Karnataka School Examina on and Assessment
Board

II PUC CHAPTERWISE MARKS ALLOTMENT

TIME: 3 HOURS 27 – BUSINESS STUDIES Max Marks: 80

UNIT Number of Marks Page
UNIT NAME
NUMBER Teaching Hours Allotted Number

NATURE & SIGNIFICANCE OF
1 12 12 8-14
MANAGEMENT

2 PRINCIPLES OF MANAGEMENT 08 08 15-20

3 BUSINESS ENVIRONMENT 09 09 21-26

4 PLANNING 08 08 27-31

5 ORGANISING 12 12 32-36

6 STAFFING 16 16 37-42

7 DIRECTING 12 12 43-47

8 CONTROLLING 07 07 48-50

9 FINANCIAL MANAGEMENT 08 08 51-55

10 MARKETING 21 21 56-62

11 CONSUMER PROTECTION 07 07 63-66

TOTAL 120 120

2025 Board Exam Question papers
11 --- --- 67-78
(Three Papers)

Previous Year Model Question
12 papers and Practice Papers (Five --- --- 79-99
Papers)

SUBJECT: 27- BUSINESS STUDIES Page 3 of 100

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Specific Instructions:
Part / Section / Instructions
Chapter
Part- A This part consists of four Sections and since all questions are compulsory, the
questions should be lucid, clear, precise and unambiguous. Questions must be
selected only from those provided in the textbook or as per the Department
guidelines. No new questions should be created or included.

Section-I This section consists of five multiple – choice questions and each question will
have four answer options. Only one of the four options should be the correct
answer. As far as possible, avoid using options like “None of the above” or “All of
the above”. If absolutely it is necessary then such options should be given only as
the last answer choice.
Section-II This section consists of five questions where the blanks are to be filled using the
words given in the brackets. The words given in the brackets should be single
words. If an extra word is to be given, it should not have any connection with the
correct answer. It should be completely unrelated. A comma should be placed after
each word of answer. There should be a small space between the answer words,
which are given in the brackets.
Section-III This section consists of five match -the -fallowing type questions. In Part-A, the
questions should be short and must clearly indicate the concept. In part-B, the
answer provided should indicate the meaning/example/ brief
explanation/characteristics, etc., of the questions given in Part-A. If an extra answer
is to be given in this section, it should be completely unrelated and must not
resemble the correct answer.
Section-IV This section should contain five direct questions that require answer in one word
or expand or One sentence. If HOTS questions are to be asked in this section and
the HOTS question should be selected from the stipulated chapter given in the
model question paper they must be selected from the Text Book or as per the
department guidelines. New questions should not be created or framed.

Part – B This section contains Ten – 2 marks questions, out of which the student must
answer any six questions and questions should be selected from the stipulated
chapters given in the model papers. In this section, questions may be asked such
as, meaning/definition Two characteristics, Two objectives, Two differences Two
advantages, Two limitations, Two stages, Two examples or Two types. If HOTS
questions are to be asked in this section, those questions must be selected from the
Text book and as per the department guidelines only, new questions should not be
framed.

SUBJECT: 27- BUSINESS STUDIES Page 4 of 100

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Part – C This section contains Ten – 4 marks questions, out of which the student must
answer any six questions. In this section, questions such as four importance/four
characteristics/four advantages/ four limitations/ four stages/ four dimensions/ four
influencing factors, four differences or a short note on any Two topics may be
asked and the questions should be selected from the stipulated chapters given in
the model question papers. If HOTS questions are to be asked in this section, those
questions must be selected from Text Book or as per the Department guidelines.
New questions should not be framed.

Part – D In this part, five 8-marks questions are given and the student must answer any three
of them. The questions should be selected from the stipulated chapters given in the
model question papers. A question can be framed for 8 marks by combining the
definition along with importance/characteristics/advantages/limitations/stages/
types / differences and functions. HOTS questions should not be asked. The
questions must be selected from the text book or as per the department guidelines.
New questions should not be framed.

CHAPTER-1 Nature and significance of management: In this chapter, two 1-mark questions,
one 2-marks question, and One 8-marks question should be asked. For 8-marks
question, any One of the following topics should be chosen for this section
characteristics of management, objectives of management, or meaning and
features of coordination. For remaining questions of Part A & Part B, should be
asked from the textbook or as per the department guidelines.

CHAPTER-2 Principles of management: In this chapter, Two 1-mark questions, One 2-marks
question, and One 4-marks question should be asked. For the 4-marks question,
any One of the following aspects should be asked: Taylor’s principles of scientific
management, four techniques of scientific management, any eight principles
of Henry Fayol. For remaining questions of Part A & Part B, should be asked from
the textbook or as per the department guidelines.
CHAPTER-3 Business environment: In this chapter, you should ask One 1-marks question, and
Two 4-marks questions. Out of the two 4-marks questions: One question should be
about the characteristics of business environment and the other question
should be a HOTS question. While choosing HOTS questions, those questions
must be selected from the Text book or as per the department guidelines.
CHAPTER-4 Planning: In this chapter, Two 1-mark questions, One 2-marks question, and One
4-marks question should be asked. For 4-marks question, One of the following
should be asked: features of planning or limitations of planning or steps in
planning process (HOTS) etc. For remaining questions of Part A & Part B, should
be asked from the textbook, or as per the department guidelines.

SUBJECT: 27- BUSINESS STUDIES Page 5 of 100

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CHAPTER-5 Organizing: In this chapter, Two 1-mark questions, One 2-marks question, and
One 8- marks question should be asked. For 8-marks question, one of the following
should be asked: Meaning and importance of organizing, meaning and
importance of delegation, and meaning and importance of decentralization.
For remaining questions of Part A & Part B, should be asked from the textbook or
as per the department guidelines.

CHAPTER-6 Staffing: In this chapter Two 1-mark questions, One 2–marks question, One 4-
marks question and One 8-marks question should be asked. For 8-marks question,
it should be based on any one of the aspects : Stages in the selection process,
external Sources of Recruitment (any 8), Four on -the-job and Four off-the-
job training methods. For remaining questions of Part A, Part B & Part C should
be asked from the textbook or as per the department guidelines.

CHPATER-7 Directing : In this chapter , Two 1-mark questions, One 2-marks question, and One
8- marks question should be asked. For 8-marks question, one of the following
should be asked- Principles of Direction, Four financial and four non- financial
incentives and ways to improve the effectiveness of communication, Maslow’s
theory of motivation (HOTS). For remaining questions of Part A & Part B, should
be asked from the textbook or as per the department guidelines.

CHAPTER-8 Controlling: In this chapter, one 1-mark question, one 2-marks question and One
4- marks question should be asked. For 4-marks question one of the following
should be asked- Importance of controlling, Four limitations of Controlling,
and First four steps of the Controlling process. For remaining questions of Part
A & Part B, should be asked from the textbook or as per the department guidelines.
CHAPTER-9 Financial Management: In this chapter, two 1-mark question, one 2-marks
question and One 4-marks question should be asked. For 4-mark question one of
the following questions should be asked-Four factors affecting dividend /
Financing / Investing decision, four factors affecting the requirement of fixed
capital / Working Capital. For remaining questions of Part A & Part B should be
asked from the textbook or as per the department guidelines.

CHAPTER-10 Marketing : In this chapter , Three 1-mark questions, One 2-marks question, Two
4-marks questions and One 8-marks question should be asked. For 8-marks
question, one of the following should be asked- Eight functions of Marketing,
Meaning of price along with factors affecting the price determination and
eight differences between advertising and personal selling. For Part C out of
two questions one question of 4 marks should be asked on HOTS. For remaining
questions of Part A & Part B, should be asked from the textbook or as per the
department guidelines.

SUBJECT: 27- BUSINESS STUDIES Page 6 of 100

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CHAPTER-11 Consumer protection: In this chapter, One 1-mark question, One 2-marks
question and One 4-marks question should be asked. For 4-marks question, one of
following questions should be asked- Four rights of consumers, four
responsibilities of consumers and four relief available to consumer. For
remaining questions of Part A & Part B, should be asked from the textbook or as
per the department guidelines.

This should be strictly followed while setting the question paper.

SUBJECT: 27- BUSINESS STUDIES Page 7 of 100

CHAPTER-1
NATURE AND SIGNIFICANCE OF MANAGEMENT
PART-A
One-mark questions
Multiple Choice Questions:
I. Select and write the correct alternative from the choices given below:
Easy
1. which of the following is not a function of Management?
a. Planning b. Staffing
c. cooperation d. Controlling
2. Top level management consists of (2024 Ex-1) Easy
a. Chairman b. Manager
c. Divisional Head d. Supervisors
3. Coordination is : Easy
a. Functions of Management
b. The essence of Management
c. An objective of Management
d. Type of Management
4. Which of the following is not the Organisational objective of management? Easy
a. Survival (2024 Ex-3)
b. Profit
c. Growth
d. Providing employment opportunities
5. The following is not an objective of management. (2024 Ex-2) Easy
a. Earning of profits b. Growth of the organisation
c. Providing employment d. Policy making
6. Management is Considered as: Easy
a. Art b. Science
c. Both Art and Science d. Psychology

7. ______________ refers to the doing the task correctly and with minimum cost. Easy
a. Effectiveness b. Coordination
c. Process d. Efficiency

SUBJECT: 27- BUSINESS STUDIES Page 8 of 100

8. Policy formulation is the function of Easy
a. Top level management b. Middle level management
c. Operational management d. All levels of the management

9. Why is Management considered multidimensional? Average
a. Because it involves planning and controlling
b. Because it deals with work, people and operations simultaneous.
c. Because it is both art and science
d. Because it focuses only on economic objectives.

10. Successful Management ensures that ___________ Average
a. Goals are achieved with least cost
b. Timely achievement of Goals
c. Both a and b are correct
d. Not to earn the enough revenue
11. Management as a Profession Average
a. Well defined body of Knowledge
b. Restricted entry
c. Ethical code of conduct
d. a, b and c are correct.

12. Management is considered as an Art because Average
a. It is based on experimentation
b. It requires personal skills
c. It is well defined body of knowledge
d. It has universal principles

13. Hemangi enterprises limited is planning to increase its sales by 30% in the next Hots
quarter. Identify the feature of management being high lightened in the given
statement.
a. Management is all pervasive
b. Management is goal-oriented process
c. Management is a continuous process
SUBJECT: 27- BUSINESS STUDIES Page 9 of 100

d. Management is a dynamic function
14. Providing facilities of Schools, Creches and Hospitals is the …………… Hots
objective of Management.
a. Social objective
b. Organizational objective
c. Personal objective
d. Professional objective

15. Management ensures optimum utilization of resources. This highlights Hots
management as:
a. A Science b. A Profession
c. A process d. An Art
Hots
16. A company’s Sales target was Rs 50 lakh, but the actual sales reached Rs. 70
lakhs. This shows management is successful in achieving:
a. Social objectives b. Organizational objectives
c. Personal objectives d. Professional objectives

17. A company provides eco-friendly products to Society. This reflects which Hots
objective of Management?
a. Personal Objective b. Economic Objective
c. Social Objective d. Professional Objective
18. Social objective of management is __________. (2025 Ex-1) Easy
a. Earning profit
b. Personal growth and development.
c. Survival
d. Providing employment opportunities.
19. Which of the following is an Organisational objective of Management? Easy
a. Profit b. Employment opportunity
c. Personal growth d. Competitive salary
20. Which of the following refers to doing the task correctly and with minimum Easy
cost?
a. Effectiveness b. Coordination
c. Process d. Efficiency
SUBJECT: 27- BUSINESS STUDIES Page 10 of 100

1 c 2 a 3 b 4 d 5 d
6 c 7 d 8 a 9 b 10 c
11 d 12 b 13 b 14 a 15 C
16 b 17 c 18 d 19 a 20 d

.

II. Fill in the blanks by choosing appropriate answers from those given in the
brackets.

[ Specialisation, Coordination, Lower level, Team, Functions, Unity of actions,
Link, Top level, Planning, Achieving goals]

1. Management is the process of getting things done with the aim of
________________.
2. __________is considered as the base for all the other managerial functions.
3. _________ Management consists of senior most executives of the
organization.
4. Middle level management act as a ________ between top level management
and supervisory management.
5. Co-ordination ensures____________
6. Management consists of a series of interrelated __________ that are performed
by all managers.
7. Together everyone achieves more as a________.
8. Foremen and supervisors comprise the _____________ in the hierarchy of the
organization.
9. ‘DABBAWALLAS’ – Excellence through ________.
10. Modern organizations are characterised by a high degree of __________.

SUBJECT: 27- BUSINESS STUDIES Page 11 of 100

III. Match the following:
A B
a. Organization objectives i Environment friendly
methods
b. Social objectives ii Survival of Business
c. Supervisory level iii Integrates group efforts
d. Coordination iv Example for middle
management
e. Effectiveness v Top management
f. Production manager vi Doing the right task
g. Ethical code of conduct vii Foremen
h. chairman viii Profession
i. Operational management ix Planning
j. Management function x Doing the task with minimum
cost.
k. Efficiency (2025 Ex-3) xi Supervisors
.
a ii b I c vii d Iii e Vi F Iv
g viii h V i Xi j Ix k X
.
IV. Answer the following questions in One word or One sentence each:
1. What is efficiency? (2024 Ex-3) Easy
2. What is effectiveness in management is concerned with? Easy
3. State any one dimension of management. (2025 Ex-1) Easy
4. State any one social objective of management. Easy
5. State any one personal objective of management. Easy
6. State any one Organisational objective of management. (2024 Ex-1) Easy
7. Give an example of Top-level management. (2025 Ex-2) Average
8. Give an example of Middle level management. Average
9. Why is management considered a goal-oriented process? Average
10. State one reason why management is considered a continuous process. Average
11. Give one reason why management is called a dynamic function. Average

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12. In a hospital, doctors, nurses and staff work together. Which characteristic of Hots
management is reflected here?
13. Ritu is the manager of the northern division of a larger corporate house. At Hots
what level does she work in the organization?
14. When business environment keeps changing, which feature of management Hots
helps the organization to adapt?
15. Which function of management ensures that “finding the right people for the Hots
right job”?
16. A petrol bunk needs to be managed as much as a hospital or a school does. Hots
Which characteristics of the management is stated here? (2025 Ex-3)

PART-B
V. Answer the following questions in TWO-THREE sentences each. Each
question carries 2 marks.
1. Define Management. Easy
2. Define coordination. (2024 Ex-3) Easy
3. State any two characteristics (features) of Coordination. Easy
(2024 Ex-1, 2025 Ex-2, Ex-3)
4. State any two organizational objectives of management. Easy
5. State any two importance of Management. Easy
6. State any two social objectives of management. (2025 Ex-3) Easy
7. State any two importance of coordination. (2024 Ex-2) Easy
8. How is management multidimensional in nature? Average
9. State any two reasons why management is regarded as a group activity. Average
10. Give any two examples for Top level Management. Average
11. Give any two examples for Middle level management. Average
12. In a cricket match, player have talent but fail to win without a captain. Which Hots
function of management is reflected here? Explain it , with one sentence.
13. A company changes its strategies frequently due to competition. Which Hots
characteristic of management does these highlights? Explain it, with one
sentence.
14. “As a manager, which interrelated functions of management would you apply Hots
in your organization”? state any two of them.

SUBJECT: 27- BUSINESS STUDIES Page 13 of 100

PART-D
Answer the following questions in TWENTY to TWENTYFIVE sentences
VI each. Each question carries 8 marks.
1. Explain the characteristics of Management. (2024 Ex-1, Ex-3, 2025 Ex-2) Average
2. Explain the objectives of management? Average
3. Management is considered to be both Art and Science. Explain Average
4. What is coordination? Explain its characteristics. Average
5. “Management is intangible but its presence is felt through results.” Justify the Hots
statement by describing the characteristics of management. (without
introduction and conclusion)
6. What objectives a management aims to achieve? Elucidate. Hots
7. ‘Management as an art and science are not mutually exclusive, but Hots
complement to each other’. Elucidate.
8. “Coordination is considered the essence of management. Critically analyze this Hots
statement with reference to the characteristics of coordination.”
9. Management is a series of continuous interrelated functions- comment. Hots
(2024 Ex-2, 2025 Ex-1)
Note: Meaning of management -2 mark, functions -5 marks and conclusion - 1
10. Management is a three-tier activity. Show the levels of management with a Hots
neat diagram. Explain them with examples. (2025 Ex-3)
Note: for diagram(triangular) 5 marks and for explanation 3 marks.

Type of questions 1 mark 2 marks 4 marks 8 marks Total Marks

No. of questions 2 1 - 1 12

SUBJECT: 27- BUSINESS STUDIES Page 14 of 100

CHAPTER-2
PRINCIPLES OF MANAGEMENT
PART-A
One-mark questions
Multiple Choice Questions:
I. Select and write the correct alternative from the choices given below:
1. Principles of management are not (2025 Ex-3) Easy
a. Universal b. Flexible
c. Absolute d. Behavioural
2. Which of the following is a technique of Scientific work study? (2024 Ex-1) Easy
a. Time study b. Environment study
c. Mental study d. Management study
3. Henri Fayol was a Easy
a. Social scientist b. Mining Engineer
c. Accountant d. Production engineer
4. Which of the following is not a Principle of Management given by Taylor? Easy
a. Science, not rule of thumb b. Division of Work
c. Cooperation not individualism d. Harmony not discord

5. Taylor was a strong advocate of ___________ wage system. (2024 Ex-3) Easy
a. Differential piece b. Equal
c. Ratios d. Both a and b
6. How are principles of management are formed? Easy
a. In a laboratory
b. By experience of Managers
c. Experiences of Customers
d. By propagation of social scientists
7. Henry Fayol suggested how many principles of management? Easy
a. 10 b. 12 c. 14 d. 16

8. Who is known as father of General Principles Management? (2025 Ex-1) Easy
a. Henry Fayol b. Gilbreth
c. F.W. Taylor d. Harold Koonts

SUBJECT: 27- BUSINESS STUDIES Page 15 of 100

9. The principles of management are significant because of Average
a. Increase in efficiency
b. Initiative
c. Optimum utilization of resources
d. Risk
10. Which of the following statement best describes the principles of ‘Division of Average
work’. (2024 Ex-2)
a. Work should be divided into small task.
b. Labour should not be divided.
c. Resources should be divided among job.
d. It leads to specialisation
11. Which of the following statements best describes ‘Mental Revolution’? Average
a. It implies change of attitude
b. The management and workers should not play the game of
upmanship
c. Both management and workers require each other
d. Workers should be paid more
12. Which principles advocates that “employees should receive orders from only Average
one superior”?
a. Unity of Direction b. Discipline
c. Unity of command d. Centralisation
13. “A place for everything and everything in its place “refers to which principles Average
of management?
a. Equity b. Order
c. Stability d. discipline
14. ‘She/He keeps machines, material, tools etc., ready for operations by Hots
concerned workers. Whose work is described by this sentence under
functional foremanship?
a. Instruction card clerk b. Repair boss
c. Gang boss d. Speed boss
15. Management should find “One best way” to perform a task. Which technique Hots
of Scientific management is defined in this sentence?
a. Time study b. Motion study
c. Fatigue study d. Method study
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16. In a college, all teachers of commerce subjects work under one head of Hots
department and follow a single plan of action for teaching. Which principles
is followed?
a. Unity of Command b. Unity of Direction
c. Discipline d. Centralisation
17. The quality of workmanship and the quantity of output depend on the Easy
_______
a. Hard work of the workers
b. Discipline of the workers
c. Loyalty of the workers
d. a, b and c
18. Which principles of management suggest the replace of concept ‘I’ with ‘WE’ Easy
in conversation?
a. Equity b. Unity of direction
c. Espirit de crops d. Division of work

1 c 2 a 3 b 4 b 5 a
6 b 7 c 8 a 9 c 10 a
11 a 12 c 13 b 14 c 15 d
16 b 17 d 18 c

II. Fill in the blanks by choosing appropriate answers from those given in
the brackets.
[ Principles of Management, Gangplank, general Guidelines, Unity of
command, Initiative, Centralisation, Differential Piece wage, Order, Henri
Fayol, Fatigue study, F.W. Taylor]

1. __________ is known as Father of Scientific Management.
2. The amount and frequency of rest intervals in completing a task is called as
__________
3. ________is called Father of General management. (2024 Ex-2, 2025 Ex-3)
4. __________ principle states that there is a place for everything and
everything in its place.

SUBJECT: 27- BUSINESS STUDIES Page 17 of 100

5. Taylor was a strong advocate of _________ system.
6. The concentration of decision -making authority is called_____.
7. _______ means taking the first step with self -motivation.
8. One subordinate should receive orders from and should be responsible to only
one_______. (2024 Ex-1)
9. Principles of management is ___________. (2024 Ex-3)
10. _______ communication method can be used in case of emergency. (2025
Ex-2)
11. A _________ is a broader and general guideline for decision making and
behaviour. (2025 Ex-1)
III. Match the following:
1. A B
a. F W Taylor i Biocon
b. Time Study ii One head one plan
c. Repair boss iii Piece wage system
d. Kiran mazumdar Shaw iv Team spirit
e. Unity of Direction v ‘Model T’ car
f. Esprit de crops vi Gang Boss
g. Production incharge Vii Functional foremanship
h. Fatigue study viii Mining engineer
i. Henri Fayol ix Standard time for a well-
defined job
j. Ford Motor company x Rest intervals
.
a iii b ix c vii d i e ii f iv
g vi h x i viii j v

III. Answer the following questions in one word or one sentence each:
1. What is Standardization according to Taylor? Easy
2. What is the aim of simplification according to Taylor? Easy
3. Who is called the ‘Father of Scientific management’? Easy
4. Who is called the father of General management? (2025 Ex-1) Easy

SUBJECT: 27- BUSINESS STUDIES Page 18 of 100

5. Who advocated separation of planning and execution function in any Easy
organisation?
6. Name any one foreman under functional foremanship. Easy
7. Why is Discipline considered an important principle of Management? Average
8. Why are the principles of scalar chain important in an organisation? Average
9. How does the principle of Order help in effective management? Average
10. Interpret the meaning of principle of Equity given by the Henri Fayol. Average
11. Describe in one line the principle of Espirit de crops. Average
12. A company appoints a female manager but pays her less than male managers Hots
for the same work. Which principle is ignored here?
13. Workers in a factory are wasting time from one machine to another. Which Hots
technique can solve this problem?
14. If a worker receives conflicting instructions from two different bosses, which Hots
principle is being violated?
15. A team of workers completes a project successfully because of mutual trust Hots
and unity. Which principle is followed?
PART-B
V. Answer the following questions in ONE or THREE sentences each. Each
question carries 2 marks
1. Give the meaning of Principles of management? Easy
2. What is scientific management? Easy
3. Write any two significances of principles of management. (2024 Ex-1) Easy
4. What is Motion Study? Easy
5. According to F.W Taylor, what is Mental Revolution? (2025 Ex-3) Easy
6. What is Scalar chain? (2025 Ex-1) Easy
7. State any two aspects of work study according to Taylor? (2025 Ex-2) Easy
8. State any two differences between unity of command and unity of direction. Average
(2024 Ex-2)
9. Describe the principles of Order with one example. Average
10. How does Motion study helps in improving efficiency? Average
11. Why is Time study important in scientific management? Average

SUBJECT: 27- BUSINESS STUDIES Page 19 of 100

12. Which principle of management is followed when a manager should replace Average
‘I’ with ‘WE’ in all his conversations with workers to foster team spirit?
Explain in one sentence.
13. A factory worker takes long breaks and becomes less productive due to Hots
tiredness. Which scientific management technique can help? Explain in one
sentence.
14. A manger distributes work equally among workers according to their skills. Hots
Which principle is being followed? Explain in one sentence.
15. A manager always treats his subordinates fairly and kindly, without Hots
discrimination. Identify the principle and explain in one sentence.

PART-C
VI. Answer the following questions in TEN to TWELVE sentences wherever
applicable. Each question carries 4 marks:

1. Explain briefly any four natures of Principles of Management (2025 Ex-2) Average
2. Briefly explain any four techniques of Scientific management. (2024 Ex-2) Average
3. Briefly explain the Principles of Scientific Management contributed by F.W. Average
Taylor. (2025 Ex-1)
4. Briefly explain four principles of management contributed by Henri Fayol. Average
(2024 Ex-3)
5. Explain briefly any four significances of Principles of management. (2025 Average
Ex-3)
6. As a general manager list out any eight principles advocated by Henri Fayol Hots
which you would like to adopt in your business organisation.

Type of questions 1 mark 2 marks 4 marks 8 Marks Total Marks

No. of questions 2 1 1 - 8

SUBJECT: 27- BUSINESS STUDIES Page 20 of 100

CHAPTER-3
BUSINESS ENVIRONMENT
PART-A
One-mark questions
I. Multiple Choice Questions:
I. Select and write the correct alternative from the choices given below:

1. Which of the following does not a characteristic of the business Easy
environment?
a. Uncertainty b. Relativity
c. Employees d. Complexity

2. Which of the following is not , best indicates the importance of business Easy
environment?
a. Identification of opportunities b. Improvement in performance
c. Coping with rapid changes d. Relativity
3. Liberalisation means Easy
a. Integration among economics
b. Reduced govt. controls and restrictions
c. Policy of planned disinvestments
d. a, b and c
4. Which of the following is not feature of demonetization? Easy
a. Tax administration measure
b. Channelizing saving into the formal financial system.
c. Development of less cash economy
d. Coping with rapid changes
5. Which of the following is a part of economic environment? Easy
a. Publicdebt b. Lifestyle of people
c. Technological changes d. level of education

6. Which of the following is an example of social environment? Average
a. Money supply in the economy b. Consumer protection Act
c. The Constitution of the country d. Composition of family

SUBJECT: 27- BUSINESS STUDIES Page 21 of 100

7. Business environment is a group of ________ powers. Easy
a. Special b. General
c. Internal d. Specific and General
8. Which of the following is an example of economic environment? Average
a. Level of Income b. Customs and tradition
c. Technology used in production d. Socialvalues
9. Which elements of the business environment refers to belief, values and Average
customs of people?
a. Political environment b. legal environment
c. Social environment d. Technological environment
10. Change in consumer preferences directly affects the _______ of business. Average
a. Technology b. working capital
c. Demand and supply d. Legal frame work
11. Change in government policies is an example of ________ environment. Average
a. Economic b. Political
c. Social d. Technological
12. Between June 2023 and June2024 a report says the exports of India have Hots
increased by 2.47% while imports have increased by 5.04%. Identify the
related dimensions of the business environment.
a. Social dimension b. Technological dimension
c. Legal dimension d. Economic dimension
13. Identify the related dimensions of the business environment which led to the Hots
mandatory usage of masks and PPE kits during COVID – 19
a. Economic dimension b. Legal dimension
c. Technology dimension d. political dimension
14. The government of India has allowed foreign direct investment in insurance Hots
sector. What economic reform is the reason of this change in government’s
policy?
a. Globalisation b. Liberalisation
c. Privatisation d. Demonetization
15. Rapid increase in mobile phone usage is part of ___________ environment. Hots
a. Political b. Technological
c. Social d. Legal

SUBJECT: 27- BUSINESS STUDIES Page 22 of 100

16. Goods and Service Tax (GST) relates to __________ environment. Hots
a. Political b. Legal
c. Social d. Technological

1 C 2 D 3 b 4 d 5 a
6 d 7 D 8 a 9 c 10 c
11 b 12 D 13 b 14 b 15 B
16 b
.
II. Fill in the blanks by choosing appropriate answer from those given in the
brackets.

[Technological , Legal , Economic, Social, Privatisation, Tax, Uncertain,
Scientific, Political , Dynamic]

1. Business Environment is ______________ in nature.
2. Government policy / Attitude relevant to business are included in
____________ of business.
3. Technological environment includes forces relating to __________
improvements and innovations.
4. It is very difficult to predict the future happening because business
environment is largely__________
5. Demonetization is viewed as a_________ administration measure.
6. An increase in population growth affects the _________ environment.
7. _________ environment influences demand and supply of products.
8. Consumer protection Act relates to the ________ environment.
9. Rapid increase in the use of mobile banking is an example of _________
environment.

\
SUBJECT: 27- BUSINESS STUDIES Page 23 of 100

III. Match the following:

A B
a. Totality of external force i Components of Economic
environment.
b. Capital Disinvestment ii Legal environment
c. Legislations iii Characteristics of Business
environment
d. Demonetization (2024 Ex-2, iv Sale of shares from public sector
Ex-3, 2025 Ex-1) to private individual
e. Rates of savings v November 8, 2016
f. Composition of family vi Political environment
g. Word wide web pages vii Social environment
h. Political ideology vii Technological environment
i. FDI ix Economic environment
j. Volume of import and export x Elements of Social environment
k. Composition habits xi Social environment.
(2024 Ex-1)
l. Life expectancy xii Foreign direct investment

a iii b iv c ii d v e ix f Xi
g viii h vi i xii j i k vii l x

VI. Answer the following questions in one word or one sentence each:
1. Give the meaning of Business Environment? Easy
2. What is Liberalisation? Easy
3. Give the meaning of Globalisation. Easy
4. What is Privatisation? Easy
5. Expand BIFR. Average
6. Expand FIPB. Average
7. Expand LPG. Average
8. Expand FDI. Average

SUBJECT: 27- BUSINESS STUDIES Page 24 of 100

9. Mention any one denomination of Notes which was demonetized by Hots
Government of India in the year 2016.
PART-C
VI. Answer the following questions in TEN to TWELVE sentences wherever
applicable. Each question carries four marks:

1. Explain briefly any four features of the Business environment. (2024 Ex-1, Average
Ex-2, Ex-3, 2025 Ex-2)
2. Briefly explain any four importance of Business environment. (2025 Ex-3) Average

3. Explain briefly any four dimensions of the business environment. Average
(2025 Ex-3)
4. Briefly explain four points to show how important the understanding of Hots
business environment for a manager is. (2025 Ex-1)
5. Show the different elements of the business environment that influence the Hots
success of business enterprises with a neat diagram.
6. Identify the dimension of business environment to which the following are Hots
related:
a. Banks reduces the interest rate on house loans
b. Number of working women is increasing
c. Reservation of Tickets by internet.
d. Prohibition of alcohol beverages to be advertised.

7. The court passed an order that all schools must have water purifier for the Hots
school children. Identify the different dimensions of business environment
by quoting the lines from the below particulars.
(2024 Ex-1, Ex-2)
a. Society in general is more concerned about quality of life.
b. Innovative techniques are being developed to manufacture water
purifiers at competitive rates.
c. Incomes are raising and children at home are also drinking purified
water.
d. Representative of public interested to provide water purifier at school.

SUBJECT: 27- BUSINESS STUDIES Page 25 of 100

8. ‘Banks decide the lower interest rates on housing loans.’ Hots
State the dimension of Business environment with which it is related. Write a
note on it. (2024 Ex-3)
9. Identify and explain the related dimension of business environment in the Hots
following statements: (2025 Ex-1)
a. Banks have reduced interest rates on housing loans.
b. Advertisements including packets of cigarettes carry the statutory
warning ‘Cigarette smoking is injurious to health.
10. ‘Karnataka state government has banned the use of artificial colours in the Hots
preparation of food items.’
Identify the dimension of business environment from the above statement and
write a note on it. (2025 Ex-2)

Type of questions 1 mark 2 marks 4 Marks 8 Marks Total Marks
No. of questions 1 - 2 - 9

SUBJECT: 27- BUSINESS STUDIES Page 26 of 100

CHAPTER- 4
PLANNING
PART-A
One-mark questions
I. Multiple Choice Questions:
I. Select and write the correct alternative from the choices given below:
1. Name the function of management which involves setting objectives Easy
a. Directing b. Planning
c. Staffing d. Organizing
2. ________ is a primary function of Management. (2024 Ex-3) Easy
a. Planning b. Organising
c. Staffing d. Controlling
3. Which of the following is a type of Standing plan? (2024 Ex -1) Easy
a. Objectives b. Method
c. Strategy d. Budget
4. Which of the following is not the feature of the Planning? (2024 Ex-2) Easy
a. It focuses on achieving objectives
b. It involves identification and division of work
c. It is the primary function of the management
d. It is a pervasive function.
5. Which of the following is not a type of plan? Easy
a. Objectives b. Coordination
c. Budget d. Rule
6. First step in the planning process is (2025 Ex-3) Easy
a. Implementing the plan b. Evaluate alternative courses
c. Setting an objectives d. Procedure
7. Which of the following is an example of a single use plan? (2025 Ex-2) Average
a. Policy b. Procedure
c. Budget d. Method
8. Planning is called a mental exercise because it involves: Average
a. Physical strength b. Mental effort and foresight
c. Delegation of work d. Use of technology

SUBJECT: 27- BUSINESS STUDIES Page 27 of 100

9. Which of the following is an example of Standing plan? Average
a. Budget b. Project c. Programmes d. Methods
10. Polices are example for ___________ plan. Average
a. Single use b. Standing
c. Regular d. Both a and c
11. A company plans everything in detail but sudden government restrictions make Hots
the plan fail. Which limitation of planning is highlighted?
a. Planning is time consuming
b. Planning may not work in dynamic environment
c. Planning involves huge cost
d. Planning reduces creativity

12. A manager sets a target of doubling sales in one month but not achieved it . Hots
Which limitation of planning does this represent?
a. provides direction
b. reduces the risk of uncertainty.
c. Establishing standards
d. Does not guarantee success
13. If manager spend too much time on planning, the actual work may get delayed. Hots
Which limitation does this reflect?
a. planning reduces uncertainty
b. Planning is a time-consuming process
c. Planning reduces flexibility
d. Planning increases efficiency
14. “Planning bridges the gap between where we are and where we want to go.” Hots
This statement highlights which feature of planning?
a. Continuous process b. Goal oriented
c. Primary Function d. Futuristics
15. ___________ deciding in advance what to do and how to do. Easy
a. Organising b. Directing
c. Planning d. Controlling
16. Standing plan include___________. Easy
a. Rule b. programme
b. Project d. Budget
SUBJECT: 27- BUSINESS STUDIES Page 28 of 100

1 a 2 a 3 b 4 b 5 b
6 c 7 c 8 b 9 d 10 b
11 b 12 d 13 b 14 b 15 c 16 c
II. Fill in the blanks by choosing appropriate answer from those given in the
brackets.
[ General, Procedure, Policy, setting objectives, Rules, Standing Plan, Single
use plan, Primary, Projects, Planning, Numerical, Budget, dynamic ]

1. ___________ is a statement of expected results expressed in numerical terms.
(2025 Ex-1)
2. A budget is a statement of expected results expressed in __________ terms.
(2024 Ex-3)
3. __________ is deciding in advance what to do and how to do.
4. ____________ is an example of single use Plan. (2024 Ex-2)
5. Planning is a ___________ function of management.
6. ______ plan is developed for a onetime event.
7. __________ plan is likely to be repeated in future.
8. _________ are specific statement that inform what is to be done.
9. Planning may not work in a ____________ environment. (2025 Ex-2)
10. _______ is the first and foremost step in planning process.
11. ________ are general statements that guide thinking towards a particular
direction. (2024 Ex-1)
12. ___________ are the routine steps on how to carry out activities.
13. Policies are ________ statements that guide thinking.

III. Match the following:
A B
a. Planning (2025 Ex-3) i General statement
b. Implementing the plan ii Comprehensive plan
c. Strategy iii Assumption about the future
d. Policies iv Primary function of
management

SUBJECT: 27- BUSINESS STUDIES Page 29 of 100

e. Planning premises (2025 Ex-1) v Putting plan into action
f. Projects vi Specific statement
g. Rules vii Single use plan
h. Involves huge cost viii Developing premises
i. Planning process ix Type of plan
j. Method x Limitation of planning

a iv b v c ii d i e iii f vii
g vi h x i viii j ix
IV. Answer the following questions in one word or one sentences each:
1. What is Planning? Easy
2. Which function of management involves decision making? Easy
3. What is Budget? Easy
4. State any one importance of planning. Easy
5. State any one Feature of planning. Easy
6. Give an example for a Standing plan. Average
7. Give an example for a Single use plan. Average
8. Give an example for Rule. Average
9. Name the type of plan in which expected results are expressed in numerical Average
terms.
10. “No smoking in office” is an example of which type of plan? Hots
11. A company planned to open a new showroom in June, but due to heavy rain Hots
and flood it is failed, which limitation of planning is highlighted?
12. A mobile company planned to launch a new model but a competitor copied the Hots
idea and launched it first. which limitation is this?
13. “Wearing ID card is compulsory in office at working time.” is an example of Hots
which type of planning?
14. A company planned to reduce costs, but workers resisted changes and Hots
efficiency was not achieved. Which limitation of planning is seen here?
PART-B
V. Answer the following questions in TWO to THREE sentences each. Each
question carries 2 marks:
1. State the first two steps in Planning process. (2025 Ex-2) Easy

SUBJECT: 27- BUSINESS STUDIES Page 30 of 100

2. Give the meaning of planning premises. Easy
3. State any two features of planning. (2025 Ex-3) Easy
4. State any two limitations of planning. (2024 Ex-1) Easy
5. What is a Policy? (2024 Ex-2) Easy
6. Mention any two Standing plans. Easy
7. Give any two examples for policies in planning. Average
8. What are the Rules? Give an example. Average
9. What is Budget? Give an example. Average
10. A college principal planned a cultural fest, but due to sudden strike and Hots
transport issues the event could not take place. Which limitation of planning is
seen here and explain in one sentence.
11. A company made a detailed plan for its new product launch but due to sudden Hots
change in government policy the plan could not be executed. Identify the
limitation of planning and explain in one sentence.
12. A manager prepared a plan for entire year and instructed employees to follow it Hots
strictly even when market conditions changed. Which limitation of planning is
highlighted? explain in one sentence.
13. Identify the types of plans in the following statements: (2025 Ex-1) Hots
a. Increase the quantity of goods sold by 10% in this year.
b. Wearing of ID card is compulsory for employees during work.
PART-C
VI. Answer the following questions in TEN to TWELVE sentences wherever
applicable. Each question carries 4 marks:
1. Explain briefly any four features of planning. (2025 Ex-1) Average
2. Briefly explain the importance of planning with any four point. (2024 Ex-2, Average
2025 Ex-2))
3. Explain briefly any four limitations of planning. (2024 Ex-3) Average
4. As a manager of an enterprise what steps you will follow in the planning Hots
process before executing a project? (without explanation) (2024 Ex-1)

Type of questions 1 mark 2 marks 4 Marks 8 Marks Total Marks
No. of questions 2 1 1 - 8

SUBJECT: 27- BUSINESS STUDIES Page 31 of 100

CHAPTER-5
ORGANISING
PART-A
One-mark questions
Multiple Choice Questions:
I. Select and write the correct alternative from the choices given below:
1. Which of the following is not an element of delegation? Easy
a. Accountability b. Authority
c. Responsibility d. Informal Organisation
2. The form of organisation known for giving rise to rumours is called Easy
__________
a. Centralised Organisation b. Decentralised organisation
c. Formal Organisation d. Informal organisation
3. Which of the following does not follow the scalar chain Easy
a. Functional Structure b. Divisional structure
c. Formal organisation d. Informal organisation
4. A network of social relationship that arise spontaneously due to interaction at Average
work is called__________ (2025 Ex-2)
a. Formal organisation b. Informal organisation
c. Decentralisation d. Delegation
5. Grouping of activities on the basis of product line is a part of (2024 Ex-2) Average
a. Delegation b. Divisional structure
c. Functional structure d. Autonomous organisation

6. Grouping of activity on the basis of functions is a part of Average
a. Delegated organisation b. Divisional organisation
c. Functional organisation d. Autonomous organisation

7. Which steps of organizing involves deciding who will perform a particular job? Average
a. Departmentalisation
b. Assignment of duties
c. Establishing reporting relationships
d. Identifying activities

SUBJECT: 27- BUSINESS STUDIES Page 32 of 100

8. Under what function of management the relationship between different position Average
is explained? (2025 MQP-1)
a. Planning b. Communication
c. Organisation d. Supervision
9. Mohan was given a task by his superior to prepare a plan in one week. He asked Hots
two of his subordinates to work on two aspects of his task. One of the
subordinates was sick and could not complete his work. Who is accountable for
his task?
a. Mohan is accountable
b. Mohan’s superior is accountable
c. Mohan subordinate is accountable
d. Nobody is accountable.
10. Under this type of organizational structure manpower is grouped on the basis of Hots
different products manufactured.
a. Divisional structure b. Functional structure
c. Network structure d. Matrix structure
11. A company manufacturing mobile phones has separate departments for Hots
production, finance, marketing and human resources. Which type of
organizational structure is this?
a. Divisional structure b. Functional structure
c. Informal structure d. Project structure
12. A manager assigns work to subordinates but retains the authority of final Hots
decision -making. This shows:
a. Delegation of authority b. Decentralisation
c. Accountability d. Centralisation
13. ____________ organisation is a function of interpersonal relationship without Hots
any conscious purpose but which may contribute to joint results.
a. Formal b. Informal (2024 Ex-3)
c. Centralisation d. Decentralisation
14. The first step in organising process is : Easy
a. Departmentalisation
b. Assignment of duties
b. Identification and division of work
d. Establishing reporting relationship
SUBJECT: 27- BUSINESS STUDIES Page 33 of 100

1 D 2 d 3 d 4 b 5 B
6 c 7 b 8 c 9 a 10 A
11 b 12 a 13 b 14 c
II. Fill in the blanks by choosing appropriate answers from those given in he
brackets
[Formal organisation, Hierarchical, Divisional, Responsibility, Delegation,
Centralisation, Formal, Organising]

1. _________ is the process of identifying and grouping the activities of the
enterprises and establishing authority relationship among them.
2. __________ organisation specifies the relationships among various job
positions and the nature of their inter relationship. (2025 Ex-3)
3. Organisation in which decision-making authority lies with the top management
are termed as _____________ .
4. ____________ refers to the down word transfer of authority from a superior to
a subordinate. (2025 Ex-1)

5. ____________ is the obligation of a subordinates to properly perform the
assigned duty.
6. In a _____________ structure, the organisation structure comprises of separate
business units or divisions.
7. Decentralisation explains the manner in which decision-making responsibilities
are divided among ___________ levels.
8. The organisation structure which is based on rules and procedures is
called____________
III. Match the following:
A B
a. Decentralisation i Product specialisation.
b. Authority ii Steps in the process of organising
c. Informal organisation iii Elements of delegation
d. Accountability iv Downward transfer of authority
e. Departmentalisation v Responsibility
f. No written rules vi. Informal organisation

SUBJECT: 27- BUSINESS STUDIES Page 34 of 100

g. Elements of delegation vii. Steps in the process of organising
h. Delegation (2024 Ex-1) viii. Answerable for final outcome

i. Responsibility (2024 Ex-2, ix. Rise to a network of social
2025 Ex-2))
j. Identification and division of x. Right to command
work. (2024 Ex-3)
k. Divisional structure. xi. Delegation of authority
.
a xi b x c ix d viii e vii f vi
g v h iv i iii j ii k i

IV. Answer the following questions in one word or one sentence each:
1. State any one type of Organisational structure. Easy
2. Give the meaning of Authority. (2025 Ex-3) Easy
3. State any one advantage of Formal organisation. Easy
4. State any one disadvantage of Formal organisation. Easy
5. State any one advantage of Informal organisation. Easy
6. which management function translates the plans into actions? Average
7. Can accountability be delegated? Average
8. Name the activity which increases the importance of the role of subordinates. Average
9. Which organizational structure is more suitable for a business producing Hots
multiple product lines like soaps, textiles and cosmetics?
10. Name any one company which follows a divisional structure in its organisation. Hots
PART-B
V. Answer the following questions in TWO to THREE sentences each. Each
question carries 2 marks:
1. Define Oraganising. (2024 Ex-1, 2025 Ex-1, Ex-2, Ex-3) Easy
2. State any two steps in the process of organizing. Easy
3. What is organizational structure? Easy
4. Write the meaning of Formal organisation. (2024 Ex-2) Easy
5. What is Responsibility? Easy
6. What is Accountability? Easy
7. State any two elements of Delegation. Easy

SUBJECT: 27- BUSINESS STUDIES Page 35 of 100

8. State any two differences between Functional and Divisional structure. Average
9. State any two differences between Delegation and Decentralisation. Average
10. Write any two differences between Formal and Informal organisation. Average
11. Draw the divisional structure which is suitable for organisations producing a Hots
variety of products for performing diversified activities.
PART-D
VI. Answer the following questions in TWENTY to TWENTYFIVE sentences
each. Each question carries 8 marks:
1. What is Organising? Explain the importance of Organising. Average
2. “The role of organising is important for a business organisation to successfully Hots
achieve its goals”. Explain the importance of organisation to justify this
statement.
3. What is Delegation? Explain the importance of Delegation. (2025 Ex-3) Average
4. What is Delegation? Explain the elements of Delegation. (2024 Ex-3) Average
5. Why Delegation is considered essential for effective organisation? Explain. Hots
6. What is Decentralisation? Explain its importance. (2024 Ex-1, Ex-2) Average
7. State the advantage and limitations of Formal organisation. (2025 Ex-1) Average
8. State the four advantages and four disadvantages of functional structure. (2025 Average
Ex-2)

Type of questions 1 mark 2 marks 4 Marks 8 Marks Total Marks

No. of questions 2 1 - 1 12

SUBJECT: 27- BUSINESS STUDIES Page 36 of 100

CHAPTER-6
STAFFING
PART-A
One-mark questions
Multiple choice questions:
I. Select and write the correct alternative from the choices given below:
1. Promotion of employees results in Average
a. Increase in pay b. Increase in responsibility
c. Increase in job satisfaction d. a, b and c
2. Which of the following is off-the -job training method (2025 Ex-3) Easy
a. Coaching b. Vestibule training
c. Intership training d. Job rotation
3. Which of the following is on the job training method Easy
a. Job rotation b. Films
c. Computer modeling d. Vestibule training
4. Which of the following is an internal source of recruitment ? (2025 Ex-1) Easy
a. Advertisement
b. Campus recruitment
c. Transfer
d. Employment exchange
5. Horizontal movement of employees within the organisation is called Easy
a. Promotion b. Transfer
c. Demotion d. Campus selection
6. The test which is helpful in assessing the Individual capacity for learning new Easy
skills
a. Aptitude test b. Personality test
c. Interest test d. Intelligence test
7. The Staffing function deals with, which element of management. Average
a. Human b. Machine c. Resource d. Material

8. An MNC wants to select candidates who can handle stress, adapt to new Hots
cultures and work in teams. Which test will be most suitable?
a. Intelligence b. Aptitude test
c. Personality test d. Trade test

SUBJECT: 27- BUSINESS STUDIES Page 37 of 100

9. A firm recruits fresh graduates from a university campus. Which advantages Hots
of external recruitment is highlighted here?
a. Motivates existing employees
b. Bring in new ideas and fresh talent
c. Improves employee morale
d. Cost saving
10. A company wants to reduce the cost of recruitment but still motivate its Hots
employees. Which source of recruitment should it prefer?
a. External recruitment b. Internal recruitment
c. Campus recruitment d. Labour recruitment
11. During an interview the employer focuses on judging the candidate’s body Hots
language, confidence and communication style. Which type of test is this?
a. Trade test b. Psychological test
c. Personality test d. Intelligence test
12. A multinational company conducts a test where candidates are asked to solve Hots
puzzles and handle hypothetical problems. The test measures:
a. Trade skill b. Personality
c. Aptitude d. Interest

1 d 2 b 3 a 4 c 5 b
6 a 7 a 8 c 9 b 10 b
11 c 12 c
II Fill in the blanks by choosing appropriate answer from those given in the
brackets.
[ Recruitment, Training, Internal, External, Transfer, Orientation, Development,
Selection, estimating manpower requirements, promotion, Staffing]

1. The process of placing the right person at the right job is called_______.
2. _______ results in higher responsibility and hike in salary.
3. The first step in the staffing process is ___________.
4. ________is the process of choosing from among the prospective job
candidates.
5. _____ refers to the learning opportunities designed to help employee grow.

SUBJECT: 27- BUSINESS STUDIES Page 38 of 100

6. ________ is the process of introducing the selected employee to other
employees.
7. Shifting of trainees from one department to another is known as ______

8. ________ source of recruitment helps to bring in new blood in the
organisation.
Promotion and transfer are examples of ______ sources of recruitment.
9.
10. The process of increasing knowledge and skill for performing a particular job
is called________
11. The process of identifying and attracting potential candidates is called______.
(2025 Ex-3)
III Match the following :
A B
a. Estimating manpower I Internal sources
requirement
b. Preliminary scrutiny ii External source
c. Campus recruitment iii First step in selection process
d. Transfer (2024 Ex-2) iv On the job training
e. Coaching v Off the job training
f. Vestibule training vi Tests used for selection
g. Recruitment (2024 Ex-1) vii Putting people to job
h. Trade test Viii Increasing the knowledge
i. Training ix Possible real problems
j. Staffing (2025 Ex-1) x Staffing process
k. Case study (2025 Ex-2) xi Aspects of staffing
.
a x b iii c ii d i e iv f v
g xi h vi i viii j vii k ix
.

IV. Answer the following questions in One word or one sentence each:
1. What is Recruitment? (2024 Ex-1) Easy
2. Give the meaning of Transfer? Easy
3. What is Promotion? Easy

SUBJECT: 27- BUSINESS STUDIES Page 39 of 100

4. State any one type of selection test. Easy
5. State any one difference between training and development. (2024 Ex-3) Average
6. Which function of management is concerned with placing the right person at Average
the right job?
7. Which test is conducted to know the candidate’s learning and decision-making Average
ability?
8. Mention any one external source of recruitment. (2024 Ex-2) Easy
9. Write any one internal source of recruitment. (2025 Ex-2) Easy
10. Name On -the-Job training method used to train plumbers, electricians and Hots
iron workers.
11. Name Off-the -job training method used to train employees before handling Hots
sophisticated machinery and equipment.
12. How does training improve the quality of human resources? Hots

PART-B
V. Answer the following questions in TWO or THREE sentences each. Each
question carries 2 marks:

1. What is Staffing? (2025 Ex-2) Easy
2. Write any two importance of Staffing. Easy
3. Give the meaning of Placement. Easy
4. What is Apprenticeship training programme? Give one example. (2025 Ex-3) Average
5. What is Orientation in Staffing process? (2025 Ex-1) Easy
6. Name the internal source of Recruitment. Easy
7. Give the meaning of Selection. Easy
8. What is Job Rotation? (2024 Ex-2) Easy
9. Bring out any two differences between Training and Development. Average
(2024 Ex-1)
10. Write any two benefits that employee get from training and development. Easy
11. How does training improve the quality of human resources? Average
12. Name any two sources of recruitment suitable to recruit technical, professional Hots
and managerial personnel.

SUBJECT: 27- BUSINESS STUDIES Page 40 of 100

13. The manager of the company designed learning opportunities to improve skills Hots
and abilities of employees and help in the growth of individuals in all respects.
Identify the two concepts involved in it.
14. An Organisation has advanced machines, but production is still low. Which Hots
staffing related step needs to be improve? Explain in one sentence.
PART-C
VI. Answer the following questions in TEN to TWELVE sentences wherever
applicable. Each question carries 4 marks:

1. State any two merits and any two limitations of external source of recruitment. Easy
2. State any two merits and any two limitations of Internal source of recruitment. Easy
3. Explain briefly four merits of external sources of recruitment. (2025 Ex-3) Easy
4. Explain briefly any four steps followed in Staffing Process. (2024 Ex-1) Easy
5. State four benefits of Training and Development activity to the employee. Easy
6. Explain briefly the importance of Staffing with any four points. Average
7. Briefly explain any four Selection Test in Staffing. Average
8. Explain briefly any four On- the -job training method. Average
9. Briefly explain any four Off-the-job training method. (2025 Ex-1) Average
10. In an Organisation, many employees are leaving because of improper job fit. Hots
Which steps of the staffing process were not followed properly? Briefly
explain in four points?
11. Suppose you are the human resource manager of Pragathi Company Limited. Hots
You have been directed by the directors of the company to select a chartered
accountant for the company. (2024 Ex-2)
Explain the first four steps in the selection procedure followed by you.
12. ‘All the vacancies cannot be filled through internal recruitment.’ Do you Hots
accept this statement? State any three merits of external source of recruitment.
(2024 Ex-3)
13. As a HR manager, list out any eight external sources of recruitment to fill the Hots
vacancies in your organisation. (2025 Ex-2)

SUBJECT: 27- BUSINESS STUDIES Page 41 of 100

PART-D
VII Answer the following questions in TWENTY to TWENTYFIVE sentences
each. Each question carries 8 marks:
1. Explain the various steps followed in Staffing Process. (2024 Ex-2, Ex-3, Average
2025 Ex-1, Ex-3)
2. Explain the different steps in Selection process. ( 2025 Ex-2) Average
3. Explain the four methods of On-the-Job training and four Off-the-job training. Average
4. Explain any eight commonly used External source of recruitment. (2024 Ex-1) Average
5. As a Human Resource Manager of a company, prepare a list of any eight Hots
external sources of recruitment which you will use to recruit new employee
and state any four merits of external source.
6. Assume yourself as HR manager of a company and explain the various steps Hots
you would like to adopt in selection of employees.

Type of questions 1 mark 2 marks 4 Marks 8 Marks Total Marks

No. of questions 2 1 1 1 16

SUBJECT: 27- BUSINESS STUDIES Page 42 of 100

CHAPTER-7
DIRECTING
PART-A
One - mark question

Multiple choice questions:
I. Select and write the correct alternative from the choice given below:
1. Which one of the following is not an element of Direction? Easy
a. Motivation b. Communication
c. Delegation d. Supervision
2. The motivation theory which classifies needs in hierarchical order is Easy
developed by (2025 Ex-1)
a. Fred Luthans b. Scott
c. Abraham Maslow d. Peter.F.Drucker
3. Which of the following is a financial incentive? Easy
a. Promotion b. Bonus
c. Job security c. Employee participation.
4. Which of the following is not an element of Communication process? Easy
a. Decoding b. Sender c. Encoding d. Distrust
5. Grapevine is Easy
a. Formal Communication b. Barriers
c. Lateral Communication d. Informal Communication
6. Status comes under the following type of barriers. Average
a. Semantic barriers b. Organisation Barriers
c. Non- Semantic Barriers d. Psychological barriers
7. The software company promoted by Narayan Muthy is Average
a. Wipro b. Infosys c. Satyam d. HCL
8. The process of converting the message into communication symbol is Average
known as
a. Media b. Encoding c. Feedback d. Decoding
9. The communication network in which all subordinates under a supervisor Average
communicate through supervisor only is
a. Single Chain b. Inverted V
c. Wheel d. Free flow
SUBJECT: 27- BUSINESS STUDIES Page 43 of 100

10. On the successful completion of two years in a company Kailash received a Hots
letter confirming his job as a permanent employee. Identify the need of
Kailash being fulfilled as per Maslow’s need Hierarchy theory.
a. Esteem needs b. Self-actualization needs
c. Basic physiological needs d. Security needs

1 c 2 c 3 b 4 d 5 d
6 b 7 b 8 b 9 c 10 d

II. Fill in the blanks by choosing appropriate answer from those given in
the brackets.
[Grapevine communication, Sender, Leadership, Bonus, Wheel network,
Motive, Motivator, Motivation, Downwards, Instruction]
1. Directing means giving __________ to people to do the work.
2. Directing flows _________ in organizational hierarchy.
3. _________ is the process of stimulating people to action to accomplish
desired goals. (2025 Ex-3)
4. ______ is the technique used to motive people in an organisation. (2024 Ex-
1, Ex-3)
5. ________ is an inner state that activates and directs behavior towards goal.
6. The communication network in which all subordinates under a superior
communicate through supervisor only is called __________.
7. __________ is an incentive offered over and above the wages / salary to the
employees.

8. Supervision + Motivation + ____________ + Communication = Directing.
An element of communication process is _______. (2025 Ex-2)
9.
10. Informal communication is also called___________. (2024 Ex-2)

III. MATCH THE FOLLOWING:
A B
a. Unity of command i Food, shelter, clothing
b. Pay and allowance ii Job enrichment

SUBJECT: 27- BUSINESS STUDIES Page 44 of 100

c. Non-Financial incentives iii Abraham Maslow
d. Issue of orders and iv Lack of attention
Instructions
e. Need Hierarchy theory(2025 v Principle of directing
Ex-3)
f. Basic physiological needs vi Semantic barriers
g. Hindrance to communication vii Financial incentives

h. Faulty translations viii supervision

a v b Vii c ii d viii e iii f i
g iv h Vi

IV. Answer the following questions in One word or one sentence each:
1. What is Directing? Easy
2. State any one element of Directing. (2025 MQP-1) Easy
3. State any one assumption of Maslow’s Hierarchical Theory of needs. Easy
4. Name the Theory evolved by Abraham Maslow. Easy
5. Give the meaning of motivator? (2025 Ex-2) Easy
6. State the highest level of need in the Maslow’s need Hierarchy theory. Easy
7. Name any one Leadership style. (2024 Ex-1, Ex-2, 2025 Ex-1) Easy
8. State any one type of Grapevine network. Easy
9. Which communication may be further classified as Vertical Communication. Average
10. Which communication may be further classified as Horizontal Average
Communication.
11. Which function of management initiates action in an Organisation? Average
12. Give any one financial incentive. (2024 Ex-3) Average
13. Name the function of management which is concerned with supervision, Average
motivation, leadership and communication.
14. Which leadership style gives complete freedom to employees? Average
15. Which leadership style involves Centralised decision making? Average
16. Communication originally in English has been poorly translated in Kannada. Hots
Name the type of barrier to effective communication.

SUBJECT: 27- BUSINESS STUDIES Page 45 of 100

17. A company displays on the notice board or in the company’s newsletter Hots
about the achievement of employees. Name the kind of non-monetary
incentives given by the company.
PART-B
V. Answer the following questions in TWO or THREE sentences wherever
applicable. Each question carries two marks:
1. What is Supervision? (2024 Ex-2) Easy
2. State any two elements of Direction. (2025 Ex-2) Easy
3. What is Leadership? Easy
4. What is Communication? Easy
5. What is Formal communication? Easy
6. What is Grapevine communication? Easy
7. State any two Semantic Barriers to Communication. Easy
8. State any two psychological Barriers to Communication. Easy
9. State any two Organisational Barriers to Communication. Easy
10. State any two Personal Barriers to Communication. Easy
11. State the first two needs of ‘Maslow’s Need Hierarchy Theory.’ (2024 Ex-1) Easy
12. Classify the following motivations into Positive and Negative motivation. Hots
a. Promotion
b. Threatening.
13. The following are the Barriers to Communication. Classify them into Hots
Personal barrier and Organisational barriers.
a. Rules and Regulations.
b. Challenge to authority.
14. A reputed hostel Gyan Pradhan provides medical aid and free education to Hots
children of its employees. Which incentives is being highlighted here? State
its category. (2025 Ex-3)

SUBJECT: 27- BUSINESS STUDIES Page 46 of 100

PART-D
VI. Answer the following questions in 20 to 25 sentences each. Each
question carries 8 marks:
1. Explain the Principles of Directing. (2025 Ex-1) Average
2. Explain any four financial incentives and four non-financial incentives. Average
(2024 Ex-2, 2025 Ex-2)
3. What is supervision? Explain the importance of supervision. Average

4. Draw a neat diagram of Maslow Hierarchy Needs (Triangular diagram). Hots
Classify the following needs as per Maslow need Hierarchy Theory.
a. Need for love, affection and friendship.
b. Safety from illness, accident, fire etc.
c. Need for food, Shelter and clothing
d. Job Security.
5. Suggest any eight suitable measure to improve communication effectiveness. Hots
(2024 Ex-3)

Type of questions 1 mark 2 marks 4 Marks 8 Marks Total Marks

No. of questions 2 1 - 1 12

SUBJECT: 27- BUSINESS STUDIES Page 47 of 100

CHAPTER-8
CONTROLING
PART-A
One-mark questions
Multiple choice questions:

I. Select and write the correct alternative from the choice given below:
1. An efficient control system helps to Easy
a. Accomplish Organisational objectives
b. Improving employee motivation
c. Judge accuracy of standards
d. a, b and c
2. Controlling function of an organisation is Easy
a. Forward looking
b. Backward looking
c. Both forward looking and backward looking
d. Depends on situation
3. Controlling function is performed by Manager at Easy
a. Top level b. Middle level
c. Lower-level d. All levels
4. Standards can be set in ___________ terms Easy
a. Quantitative b. Qualitative
c. Both quantitative and qualitative d. Measurement.
5. What should be the ‘Critical Point’ for a manager to attend while Easy
controlling as controlling in each and every step is not possible.
a. Special area b. Key result area
c. Normal area d. a, b and c
6. The first step in controlling process is _______ Easy
a. Measurement of actual performance
b. Setting performance standards
c. Analysing deviations
d. Taking corrective actions.
1 d 2 c 3 d 4 c 5 b
6 b
SUBJECT: 27- BUSINESS STUDIES Page 48 of 100

II. Fill in the blanks by choosing appropriate answer from those given in
the brackets.
[Corrective, Costly, Quantitative, Twin, Controlling]
1. __________ is the process of ensuring that activities in an organisation are
performed as per plan.
2. Planning and Controlling functions are _______ of management.
3. Comparison becomes easier when standards are set in __________ terms.
4. Controlling is a ___________ affair.
5. Taking ______ action is the last step in Controlling.

III. Match the following:
A B
a. Controlling function i Resistance from employee
b. Setting performance standards ii Repair / Replacement of
Machinery
c. Controlling limitation (2024 iii Indispensable function of
Ex-3) every management.
d. Defective machine iv Key result area
e. Critical point control (2025 v First step of controlling.
Ex-2)
f. Controlling (2024 Ex-1) vi Criteria for measuring actual
performance.
g. Standard vii Process of controlling
h. Taking corrective action vii Management function

a viii b v c i d ii e iv f iii
g vi h vii
IV. Answer the following questions in One word or one sentence each:
1. What is meant by Controlling? (2025 Ex-3) Easy
2. Name the inseparable twins of management. Easy
3. What is standard in controlling process? Easy
4. Expand KRA. Average

SUBJECT: 27- BUSINESS STUDIES Page 49 of 100

5. Mention any one method used to measure actual performance. (2025 Ex-3) Average
PART-B
V. Answer the following questions in TWO or THREE sentences wherever
applicable. Each question carries two marks:

1. Define Managerial control. (2024 Ex-2) Easy
2. State any two limitations of controlling. (2024 Ex-1) Easy
3. Write any two importance of controlling. (2025 Ex-1, Ex-2) Easy
PART-C
VI. Answer the following questions in TEN to TWELVE sentences
wherever applicable. Each question carries four marks:
1. Explain briefly the importance of controlling. (2024 Ex-1) Average
2. “A good control system helps an organisation in many ways” Justify this Hots
statement with any four points.
3. Explain briefly the limitations of controlling. (2024 Ex-2, 2025 Ex-1, Ex-2, Average
Ex-3)
4. Briefly explain the first four steps in controlling process. (2024 Ex-3) Average.

Type of questions 1 mark 2 marks 4 Marks 8 Marks Total Marks

No. of questions 1 1 1 - 07

SUBJECT: 27- BUSINESS STUDIES Page 50 of 100

PART-II
CHAPTER-9
FINANCIAL MANAGEMENT
PART-A
One-mark questions
Multiple choice questions:

I. Select and write the correct alternative from the choice given below:
1. Business Finance needed to Easy
a. Establish a business b. Run a business
c. Expand a business d. a, b and c
2. Primary aim of financial management is to Easy
a. Maximise shareholder’s wealth
b. wealth maximization concept
c. Maximisation of the market value of equity shares
d. Maximisation of Profit.
3. Current assets are those Assets which get converted into cash Easy
a. With in 6 months b. Within 1 year
c. Between 1 and 3 years d. Between 3 and 5 years
4. Name the financial decision which relates to disposal of profits. Easy
a. Investment decision b. Financing decision
c. Dividend decision d. Capital budgeting decision
5. A decision to acquire a new and modern plant to upgrade an old one is a: Average
a. Financing decision b. Working capital decision
c. Investment decision d. a and b
6. Capital structure refers to: Average
a. The proportion of equity and debt in the total capital.
b. The ratio of fixed cost to variable cost
c. The structure of the organisation chart
d. The ratio of assets to liabilities
7. Which of the following is a current asset? (2025 Ex-1) Easy
a. Building b. Cash in hand c. Machinery d. Furniture

SUBJECT: 27- BUSINESS STUDIES Page 51 of 100

1 d 2 a 3 b 4 c 5 c
6 a 7 b
II. Fill in the blanks by choosing appropriate answer from those given in the
brackets.
[ Financial leverage, Capital structure, Working capital, Fixed, blue print,
Business finance]
1. The money required for carrying out business activities is called________
(2024 Exam-1)
2. Financial planning is essentially preparation of a financial_______ of an
organization’s future operation.
3. _________ capital refers to investment in fixed assets.
4. Investment in __________ facilitates smooth day-to-day operations of the
business.
5. The mix between owner’s fund and borrowed fund is called_______. (2024
Ex-2, Ex-3)
6.
The proportion of debt in the overall capital is called_____. (2025 Ex-2)
III. Match the following:
A B
a. Financial management i Longterm investment
( 2025 Ex-3) decision
b. Capital budgeting ii Current assets
c. Current assets- Current iii Trading on equity
Liabilities
d. Cash and Cash equivalents iv Wealth maximization
e. Returns on Investment v Owners fund and borrowed
fund.
f. Capital structure vi Net working capital
.
a iv b i c vi d ii e iii f v
.
IV. Answer the following questions in One word or One sentence each:
1. What is Business Finance? Easy
2. State the primary objective of financial management. Easy

SUBJECT: 27- BUSINESS STUDIES Page 52 of 100

3. Write the meaning of financial risk. Easy
4. What is flotation cost? Easy
5. What are Fixed Assets? (2024 Ex-2) Easy
6. Give an example for Fixed Assets. Average
7. Give an example for Current Assets. Average
8. Give the meaning of Current Assets. Easy
9. Give the meaning of Current liabilities. Easy
10. What is working capital? Easy
11. How do you calculate net working capital? Average
12. What do you call the capital needed for day-to-day operation. (2024 Ex-3) Hots
13. Manyata company wants to construct a new building for Rs. 5 lakhs. Identify Hots
the type of decision involved in financial management. (2024 Ex-1)
14. Paraga company decided to raise 40% of funds through debentures. Which Hots
financial decision is it? (2025 Ex-2)
15. Sunrise limited has decided to replace its existing machine with modern Hots
machinery that has higher production capacity. What type of decision has
Sunrise limited taken?
16. Chief financial officer of Tejas company decided to issue the equity shares to
public to collect the capital. Name the decision taken by the chief financial
officer.
PART-B
V. Answer the following questions in TWO or THREE sentences wherever
applicable. Each question carries two marks:
1. What do you mean by Financial Management? Easy
2. Give the meaning of Investment decision with an example. Average
3. Give two examples for Fixed Assets. (2025 Ex-2) Average
4. Give the meaning of Financing decision with an example. Average
5. Give the meaning of Dividend decision. (2025 Ex-3) Easy
6. Write any two types of financial decision. (2024 Ex-2) Easy
7. Give the meaning of financial decision. Easy
8. State any two factors affecting Capital Budgeting Decisions. (2025 Ex-1) Easy
9. State the twin objectives of financial planning. (2024 Ex-1) Easy
10. What is meant by Capital Structure? (2025 Ex-1) Easy

SUBJECT: 27- BUSINESS STUDIES Page 53 of 100

11. What is financial leverage? Easy
12. Give the meaning of Trading on Equity. Easy
13. A businessman who wants to start a manufacturing concern, approaches you Hots
to suggest him whether the following manufacturing concern would require
large or less working capital.
a. Bread
b. Motor car
14. State why the working capital needs for a service industry are different from Hots
that of a manufacturing industry.
PART-C
VI. Answer the following questions in TEN to TWELVE sentences wherever
applicable. Each question carries four marks:
1. What do you mean by Current Assets? Give any four examples of such Average
assets.
2. What is Capital Budgeting decision? Explain briefly the factors affecting Average
capital budgeting decisions.
3. Briefly explain any four factors affecting Financing decision. Average
4. Briefly explain any four factors affecting Dividend decision. Average
5. Briefly explain any four factors affecting the choice of capital structure. Average
(2024 Ex-3)
6. Explain briefly any four factors affecting Fixed capital requirements of an Average
organisation.
7. Explain briefly any four factors affecting working capital requirements of an Average
organisation.
8. What do you call the capital needed for day-to-day operations? Explain any Hots
three factors affecting such capital needs. (2024 Ex-2)
9. XYZ company is planning to acquire Land, Building and Machinery. Which Hots
type of capital is required for it? Explain any three factors affecting such
capital requirements. (2025 Ex-1)
10. What do you call the capital needed for acquiring machinery, land and Hots
building, etc.? Briefly explain any three factors affecting such capital needs.
(2025 Ex-2)

SUBJECT: 27- BUSINESS STUDIES Page 54 of 100

11. ‘ARX’ a newly started company which has taken a decision to raise money Hots
for long term capital needs to business from certain sources. What type of
decision is involved in this? Explain any three factors affecting such decision.
(2025 Ex-3)

Type of questions 1 mark 2 marks 4 Marks 8 Marks Total Marks

No. of questions 2 1 1 - 08

SUBJECT: 27- BUSINESS STUDIES Page 55 of 100

CHAPTER-10
MARKETING
PART-A
One-mark questions
Multiple choice questions:

I. Select and write the correct alternative from the choice given below:
1. Which of the following factors do not affects the price determination? Easy
a. Product cost b. Demand
c. Government regulations d. Political interference
2. Which of the following is not a component of Physical Distribution? Easy
a. Transportation b. Warehousing
c. Inventory control d. Packaging
3. Which of the following is not a part of promotion mix? (2025 Ex-3) Easy
a. Sales promotion b. Personal selling
c. Advertising d. Physical distribution
4. Which of the following is a durable product? (2024 Ex-2, 2025 Ex-2) Average
a. Toothpaste b. Chocolate
c. Television d. Stationery item.
5. Which of the following is an example for non-durable product. (2024 Exam-1) Average
a. Radio b. Bicycle
c. Refrigerator d. Toothpaste
6. Amazon is an example for Average
a. Brand name b. Brand Mark c. Trade mark d. Label
7. Providing information to the customers about a product, its features and Hots
quality etc., are part of
a. Production b. Promotion c. Pricing d. Both a and c
8. ‘Focus on satisfaction of customer’s needs is the key to the success of any Hots
organisation in the market’. The underlying marketing philosophy is
a. Production concept b. Selling concept
c. Marketing Concept d. Product concept
9. Discount, Contest, free samples and lucky draw etc., are the examples of Hots
a. Personal selling b. Sales promotion
c. Channels of distribution d. Advertising
SUBJECT: 27- BUSINESS STUDIES Page 56 of 100

10. Toothpaste is an example for __________ product.
a. Durable b. Specialty
c. Nondurable d. Shopping

11. Jewelry is an example for ______________
a. Specialty product b. Shopping product
c. Convenience product d. Non-durable product

1 b 2 d 3 d 4 c 5 d

6 a 7 b 8 c 9 b 10 c 11 a

II Fill in the blanks by choosing appropriate answer from those given in the
brackets.
[Advertising, name of product, Branding, Discount, Unpaid, sales promotion,
personal selling, packaging, physical distribution, Primary package, trade
mark, product, marketing]

1. __________ activities start after the product has been developed.
2. _________ means goods or services or anything of value, which is offered to
the market for sale.
3. A brand or part of a brand that is given legal protection is called_______.
(2025 Ex-2)
4. _______ refers to the product’s immediate container.
5. The physical handling and movement of goods from place of production to the
place of distribution is called as ______.
6. _______ refers to the act of designing and producing the container or wrapper
of a product.
7. ________ provides direct and immediate feedback of consumers.
8. ______ refers to short term incentives which are designed to encourage the
buyers to make immediate purchase of a product/service.
9. Publicity is a __________ form of communication.
Offering products at less than list price is _______ (2024 Ex-1, 2025 Ex-3)
10.

SUBJECT: 27- BUSINESS STUDIES Page 57 of 100

11. The process of giving name or a symbol etc. to their product by a seller is
called________. (2024 Ex-2)
12. Brand means___________. (2024 Ex-3)
______ paid form of communication
13.

III. Match the following:
A B

a. Marketing philosophy i Identification of a product
b. Shopping product ii Promotion mix
c. Services (2025 Ex-3) iii The product concept
d. Brand iv Intangible
e. Personal selling v Marketing mix
f. Sales promotion (2025 Ex-2) vi Marketing Function
g. Branding vii Jewelry
h. Place viii Components of physical
distribution.
i. Transportation (2024 Ex-3, ix Sales promotion
2025 Ex-1)
j. Rebate x Discount
.
a iii b vii c iv d i e ii f X
g vi h v i viii j ix
IV. Answer the following questions in ONE WORD or ONE SENTENCE
each:
1. State any one Marketing Philosophy. (2025 Ex-1) Easy
2. State any one feature of Marketing. Easy
3. Give the meaning of product. Easy
4. Name any one level of packaging. Easy
5. What is Labeling? Easy
6. State any one function of Labelling. Easy
7. Write one function of Packaging. Easy
8. Give the meaning of Price. Easy

SUBJECT: 27- BUSINESS STUDIES Page 58 of 100

9. State any one feature of Personal selling. Easy
10. What is publicity? Easy
11. Give an example for Consumer products. Average
12. Give an example for non-durable products. Average
13. Give an example for Durable products. Average
14. Give an example for Industrial products. Average
15. A company offers free samples of its new soap to consumers. Which element Hots
of marketing mix is highlighted here?
16. An electronics company sells its goods online through Amazon and Flipkart. Hots
Which element of marketing mix involved?
17. A company sponsors a cricket match to promote its brand. Which sales Hots
promotion activity is used?
18. A pen manufacturing advertises “Buy one, Get one free.” Which method of Hots
sales promotion is applied.
PART-B
V. Answer any SIX of the following questions in TWO or THREE sentences
wherever applicable. Each question carries two marks:

1. What is Modern Marketing? Easy
2. Traditionally, what is Marketing? (2024 Ex-1) Easy
3. State any two features of marketing. (2024 Ex-2) Easy
4. Define Marketing. Easy
5. What is Marketing Management? Easy
6. What is Standardisation? Easy
7. Give the meaning of Grading of Products. Easy
8. What are consumer goods? Easy
9. Mention any two functions of packaging. Easy
10. State any two steps in Packaging. Easy
11. Mention any two features of advertising. Easy
12. What is personal selling? Easy
13. Give two examples for Convenience goods. Average
14. Give two examples for Industrial goods. Average
15. State any two components of physical distribution. (2025 Ex-2) Easy

SUBJECT: 27- BUSINESS STUDIES Page 59 of 100

16. Mention any two objectives of pricing. (2025 Ex-3) Easy
17. Give two examples for non-durable products. Average
18. Give two examples for Durable products. (2025 Ex-1) Average
19. A company launches eco-friendly toys at affordable prices. Identify the Hots
elements of marketing mix involved.
20. A food brand offers attractive discount during festivals. Which component of Hots
the marketing mix applied? How does it help the company.

PART-C
VI. Answer the following questions in TEN to TWELVE sentences wherever
applicable. Each question carries four marks:

1. Explain briefly any four Marketing Management Philosophies. Average
2. Explain briefly any four Functions of Marketing. (2024 Ex-3) Average
3. Briefly explain the Elements of Marketing Mix. Average
4. State any four characteristics of good brand name. Average
5. As a marketing manager, state any four characteristics you would keep in Hots
mind while choosing a good brand name for your company’s product. (2025
Ex-1)
6. What is packaging? Briefly explain the three different levels of packaging. Average
7. Explain briefly the importance of Packaging. Average
8. Briefly explain the Functions of Packaging. Average
9. Explain briefly any four functions performed by a Label. Average
10. Explain briefly any four factors affecting price determination. Average
(2024 Ex-2, Ex-3)
11. Briefly explain the Components of Physical Distribution. Average
12. Explain briefly the Merits of Advertising. Average
13. Write any four differences between Advertising and personal selling. (2025 Average
Ex-1, Ex-2))
14. Briefly explain the importance of personal selling to Businessmen. Average
15. Explain briefly the importance of personal selling to consumer. Average
16. Explain briefly the importance of personal selling to Society. Average

SUBJECT: 27- BUSINESS STUDIES Page 60 of 100

17. Briefly explain any four functions performed by the public relations Average
department.
18. Packaging has acquired great significance in marketing of goods. in the light Hots
of this statement, briefly explain the importance of packaging.

19. ‘Though advertising is one of the most frequently used medium of promotion Hots
of goods and services, yet it attracts a lot of objections. Briefly explain any
four such objections.

20. The manager of Impact enterprises dealing in cosmetics is facing the problem Hots
of poor sales. Suggest and briefly explain any four promotional measures that
he can undertake to improve sales.

21. Identify the type of sales promotion activities involved in the following Hots
statements.
a. ‘Scratch a card and win exciting prizes.’
b. ‘Buy 2 Get 1 Free.’
c. ‘A refund of Rs. 5 in return of empty wrapper/foil.’
d. ‘Buy 2 kgs of detergent powder and get one bucket free.’

PART-D
VII. Answer the following questions in TWENTY to TWENTYFIVE sentences
each. Each question carries 8 marks:

1. Explain any eight functions of Marketing. (2024 Ex-1) Average
2. What is Pricing? Explain in brief the factors affecting Price determination. Average
(2025 Ex-1)
3. From the view point of management function, explain any eight functions of Average
marketing. (2025 Ex-2, Ex-3)
4. List out any eight difference between Advertising and Personal selling. (2024 Average
Ex-3)

SUBJECT: 27- BUSINESS STUDIES Page 61 of 100

5. “An important task in the marketing of goods relates to designing the label as Hots
it provides useful and detailed information about the product.’ In the light of
the above statement, draw label for a packet of juice and highlight the
importance information to be performed on it.
6. As a publisher, you have published a new book on marketing management. Hots
How will you determine the price of this book? Explain the factors affecting
Pricing decisions.
7. Explain any four merits of advertising and objections to advertising. Average
(2024 Ex-2)

Type of questions 1 Mark 2 Marks 4 Marks 8 Mark Total Marks

No. of questions 3 1 2 1 21

SUBJECT: 27- BUSINESS STUDIES Page 62 of 100

CHAPTER-11
CONSUMER PROTECTION
PART-A
One-mark questions
Multiple choice questions:

I. Select and write the correct alternative from the choice given below:
1. Consumer protection Act was replaced in the year: Easy
a. 2019 b. 1984
c. 1987 d. 2007
2. Which of the following right is not provided by the Consumer Protection Act Easy
to the consumer?
a. Right to safety b. Right to choose
c. Right to scold d. Right to seek redressal
3. Those complaints that can be field in the State commission where the value Easy
of goods or services and the amount of compensation claimed is:
a. More than Rs.20 lakhs but less than Rs. 1 crore.
b. More than Rs.50 lakhs but less than Rs. 2 crores.
c. More than Rs. 10 crores.
d. More than Rs. 10 lakhs but less than Rs. 20 lakhs.
4. Where can the aggrieved party appeal further, in case he is not satisfied with Easy
the order of District Commission?
a. State Commission b. National commission
c. Supreme court of India d. Magistrate court.
5. Consumer protection is important for business because of: Average
a. Long term interest b. Social responsibility
c. Uses Society’s resources d. a, b and c.
6. Consumers are exploited when Average
a. The shopkeeper under weights.
b. The shop keeper overcharges.
c. The shop keeper sells goods of inferior quality.
d. a, b and c.
1 a 2 c 3 b 4 a 5 d
6 d
SUBJECT: 27- BUSINESS STUDIES Page 63 of 100

II. Fill in the blanks by choosing appropriate answer from those given in the
brackets.
[State, Business, State government, Interest]

1. The concept of consumer protection is to safeguard the __________ of the
consumer.
2. State commission is established by the respective__________.
3. The consumer protection Act, 2019 is applicable to all types of ________in
India.
4. If not satisfied order of District commission can appeal to the _______
commission.
III. Match the following:
A B
a. Beware of various goods i Role of consumer
organisation
b. District Commission ii Consumer right
C. Providing legal assistance to iii Who uses/consumes goods
consumer
d. Consumer iv Redressal Agencies
e. Right to choose v Consumer responsibility.

a v b iv c i d iii e ii

IV. Answer the following questions in One word or One sentences each:
1. In which year the Consumer Protection Act-1986 was amended? (2024 Ex-1) Easy
2. Who is consumer? (2024 Ex-3) Easy
3. What does the approach of ‘Caveat emptor’ mean? Easy
4. Write any one importance of consumer protection from the consumer point of Easy
view. (2025 Ex-2)
5. State any one unfair trade practice of manufacturers and service providers by Easy
which consumers are exploited.
6. State any one regulation which provides legal protection to the consumers. Easy
(2025 Ex-3)

SUBJECT: 27- BUSINESS STUDIES Page 64 of 100

7. Name any one redressal agency set up under consumer protection Act to Easy
redress consumer grievances.
8. Who establishes the National commission? Easy
9. What is the monetary limit of claim in National Consumer Disputes Easy
Redressal Commission.
10. Expand ISI. Average
11. What is the monetary limit of claim in District Consumer Disputes Redressal
Commission. (2025 Ex-1)
12. Expand FPO. Average
13. Expand FICCI. Average
14. Expand CII. Average
15. Expand NGOs. Average
16. Santhosh bought a laptop for Rs. 80,000 from a laptop seller on his verbal Hots
commitment that the laptop will be replaced in case of any defect. Within a
span of six months the system started creating technical issues in spite of
proper maintenance. The seller denied taking any action on the complaint
made by Santhosh.
Name the redressal agency under the Consumer Act where Santhosh can file
his complaint.
PART-B
V. Answer the following questions in TWO or THREE sentences. Each
question carries two marks:

1. Give the meaning of consumer protection? Easy
2. State any two causes of consumer exploitation. Easy
3. State any two reasons to emphasize the importance of consumer protection Easy
from consumer point of view.
4. Write any two Consumer Responsibilities. (2024 Ex-1) Easy
5. Write any two Consumer Rights. (2024 Ex-2, Ex-3) Easy
6. State any two of Unfair Trade Practices of manufacturers and service Average
providers by which consumers are exploited.
7. State any two differences between State commission and National Easy
commission. (2025 Ex-3)

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8. What is the monetary limit of claim in District Consumer Disputes Redressal Easy
commission? (2024 Ex-2)
9. State any two relief available to consumers under consumer protection Act. Easy
(2025 Ex-1)
10. Name any two redressal agencies under Consumer protection Act. Easy
(2025 Ex-2)
PART-C
VI. Answer any SIX of the following questions in TEN to TWELVE
sentences wherever applicable. Each question carries four marks:

1. Briefly explain four rights of consumers. (2025 Ex-1) Average
2. State any four responsibilities of consumers while purchasing, using and Average
consuming goods and services. (2024 Ex-2, 2025 Ex-2)
3. Explain briefly any four ways in which the objective of the consumer Average
protection can be achieved.
4. Briefly explain the importance of consumer protection from the point of view Average
of Business.
5. Arohi buys a packet of Biscuits from a bakery without asking for the bill. The Hots
packet does not bear any information other than the name of the Bakery.
After reaching home she finds the Biscuits to be stale.
a. Identify the consumer right that has been violated.
b. State any three responsibilities that a consumer must keep in mind
while purchasing any goods.

Type of questions 1 mark 2 marks 4 marks 8 marks Total Marks

No. of questions 1 1 1 - 07

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2025 ANNUAL EXAM-1

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2025 EXAM-3

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2025 PRACTICE PAPER - 1

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2025 PRACTICE PAPER-2

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Department of School Education (Pre University),

18th Cross, Malleshwaram Bengaluru- 560012;

and
Karnataka School Education and Assessment Board,

6th Cross, Malleshwaram Bengaluru- 560003

2025 – 26 II PUC BUSINESS STUDIES QUESTION BANK DEVELOPMENT COMMITTEE

SI.
NAME DESIGNATION NAME ADDRESS OF THE COLLEGE
NO.

GG0299- GOVT.PRE UNIVERSITY
COLLEGE, HIRIYUR TALUK
1. Mrs. LAKSHMI M. K LECTURER
HIRIYUR-577598
CHITHRADURGA DISTRICT

2. Shri. UTTAM S. SHINDE I/C PRINCIPAL DC 0029 RDPU COLLEGE, CHIKODI

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

Books and Solutions

NCERT Books
NCERT Book Solutions
HC Verma Chapter Wise Solutions
RD Sharma Solutions
CGBSE Solutions