HBSE Class 12 Question Paper 2019 Retail

CLASS : 12th (Sr. Secondary) Code No. 4338
Series : SS-M/2019
Roll No.

RETAIL
National Skills Qualification Framework (NSQF)
Level – 4
[ Hindi and English Medium ]
(Only for Fresh/Re-appear Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 38
gSaA
Please make sure that the printed pages in this
question paper are 8 in number and it contains
38 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk=
mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper
should be written by the candidate on the front page
of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad
vo'; fy[ksaA
Before beginning to answer a question, its Serial
Number must be written.
4338 P. T. O.

(2) 4338
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page / pages in your answer-book.

• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr%
vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u dkVsaA
Except answer-book, no extra sheet will be given.
Write to the point and do not strike the written
answer.

• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the
question paper.

• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i=
iw.kZ o lgh gS] ijh{kk ds mijkUr bl lEcU/k esa dksbZ Hkh nkok
Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you
have been supplied the correct and complete
question paper, no claim in this regard, will be
entertained after examination.

uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Attempt all questions.

(ii) vkids mÙkj vadkuqlkj gksus pkfg,A
Your answer should be according to marks.

(3) 4338
[ fucU/kkRed iz'u ]
[ Essay Type Questions ]
1. LVkWd izca/ku D;k gS \ LVkWd izca/ku iz.kkyh ds mís';ksa dk la{ksi
esa o.kZu dhft,A 6
What is inventory management ? Explain in brief
the objectives of inventory management system.
vFkok
OR
fjVsy fcØh i;Zos{kdksa ds mÙkjnkf;Ro D;k gSa \
What are the responsibilities of retail sales
supervisors ?
2. fjVsy fcfyax dh eq[; fo'ks"krk,¡ D;k gSa \ 6
What are the key features of retail billing ?
vFkok
OR
vkiwfrZ Ük`a[kyk izca/ku ds ik¡p eq[; vaxksa dk o.kZu dhft,A
Explain the five basic components of supply
chain management.

[ y?kq mÙkjh; iz'u ]
[ Short Answer Type Questions ]
3. ys[kkadu ds mís';ksa dk la{ksi esa o.kZu dhft,A 3

Briefly explain the objectives of Accounting.
4. bZ-fjVsfyax esa dksbZ rhu Hkqxrku fof/k;ksa dk C;ksjk nhft,A 3

Discuss any three method of payment in
E-retailing.
4338 P. T. O.

(4) 4338
5. fjVsy laxBu <k¡ps dks izHkkfor djus okys rhu dkjdksa dk o.kZu
dhft,A 3
Explain any three factors affecting retail
organization structure.
6. bosUV ¼dk;ZØe½ ds fofHkUu izdkj crkb,A 3
Discuss the various types of events.
7. x`g O;oLFkk izfØ;k ds le; /;ku j[kus okyh eq[; ckrksa dk
mYys[k dhft,A 3
Discuss the main considerations during the
housekeeping process.
8. fuekZ.kh LVkWd ds izdkj crkb,A 3
State the types of manufacturing inventory.

[ vfr y?kq
y?kq mÙkjh; iz'u ]
[ Very Short Answer Type Questions ]
9. foi.ku [kwfQ;k iz.kkyh D;k gS \ 1
What is marketing intelligence ?
10. Økl-foØ; D;k gS \ 1
What is cross-selling ?
11. LVkWd VuZvksoj nj D;k gS \ 1
What is stock turnover rate ?
12. eky dh vf/kdrk D;k gS \ 1
What is overages of stock ?
13. Ø; cgh ls D;k vFkZ gS \ 1
What is meant by purchase book ?
14. cSad vkorhZ tek [kkrk D;k gS \ 1
What is Bank Recurring Deposit Account ?

(5) 4338
15. uke-ek= [kkrs dk vFkZ crkb,A 1
State the meaning of nominal account.
16. ys[kkadu dh f}i{kh; vo/kkj.kk dk D;k vFkZ gS \ 1
What is the meaning of Dual Aspect Concept of
Accounting ?
17. laHkkj ra= D;k gS \ 1
What is logistics ?
18. O;fDrxr bosUV~l dk mnkgj.k nhft,A 1
Give the example of personal events.
19. bZ-O;olk; dk D;k vFkZ gS \ 1
What is the meaning of E-business ?
20. Vsyh-foi.ku D;k gS \ 1
What is tele-marketing ?
21. fjVsy fcØh lgk;d dkSu gS \ 1
Who is a retail sales associate ?
22. x`g-O;oLFkk D;k gS \ 1
What is house-keeping ?
23. lkexzh lapkyu D;k gS \ 1
What is material handling ?
24. lh0 lh0 Vh0 oh0 dSejk dk D;k mís'; gS \ 1
What is the purpose of C.C.T.V. Camera ?
25. izfrfcafcr lqj{kk tSdsV D;ksa t:jh gS \ 1
Why the reflective safety jackets are required ?
26. ckj dksM LdSuj ds D;k ykHk gSa \ 1
What are the benefits of Bar Code Scanner ?
27. lqfo/kktud LVksj D;k gS \ 1
What is convenience store ?
28. tuZy D;k gS \ 1
What is journal ?

4338 P. T. O.

(6) 4338
[ oLrqfu"B iz'u ]
[ Objective Type Questions ]
29. fuEu esa ls dkSu-lh ys[kkadu vo/kkj.kk ugha gS \ 1
(a) pkyw O;olk; dh vo/kkj.kk
(b) eqnzk ekiu dh vo/kkj.kk
(c) O;olk; ds vfLrRo dh vo/kkj.kk
(d) ykHk vo/kkj.kk
Which of the following is not an accounting
concept ?
(a) Going concern concept
(b) Money measurement concept
(c) Business entity concept
(d) Profit concept

30. fuEu esa ls dkSu-lk nksgjk ys[kk iz.kkyh dk fgLlk gS \ 1
(a) ysu-nsu ds ,d i{k dk ys[kk
(b) O;ogkj dk f}i{kh; ys[kkadu
(c) O;ogkj dk rhu i{kh; ys[kkadu
(d) mijksDr esa ls dksbZ ugha
Which of the following is a part of double entry
system ?
(a) One fold aspect of a transaction
(b) Two fold aspect of a transaction
(c) Three fold aspect of a transaction
(d) None of the above

(7) 4338
31. cSad ikl-cqd fdldh udy gS % 1
(a) cSad esa miHkksDrk [kkrs dh
(b) jksdM+ cgh ds cSad dkWye dh
(c) jksdM+ cgh ds jksdM+ dkWye dh
(d) mijksDr lHkh dks
A Bank Pass Book is a copy of :
(a) A customer's a/c in the Bank
(b) Cash book relating Bank Column
(c) Cash book relating to Cash Column
(d) All of the above

32. fuEu esa ls dkSu-lk x`g O;oLFkk dk vax gS \ 1
(a) eky dk Ø;
(b) Ldwy nkf[kyk
(c) gwoj eafty
(d) buesa ls dksbZ ugha
Which of the following a part of House-keeping ?
(a) Purchase of material
(b) School admission
(c) Hoover the floor
(d) None of these
33. xk¡/kh t;Urh ,d lkekftd ?kVuk gSA ¼lgh@xyr ½ 1
Gandhi Jayanti is an social event.
True/False)
34. fjVsyj …………. ds chp esa lh/kk lEidZ gSA
¼[kkyh LFkku Hkjsa½ 1
Retailer is a direct link between …………. .
(Fill in the blank)
4338 P. T. O.

(8) 4338
35. tc dksbZ miHkksDrk Ø; esa iwjh rjg yhu gksrk gSA ml le;
mlds O;ogkj dks …………. dgrs gSaA ¼[kkyh LFkku Hkjsa½ 1
When consumer get very much involved in
purchase, the behaviour at that time is called
…………. . (Fill in the blank)

36. miHkksDrk ds fcuk fjVsfyax laHko gSA ¼lgh@xyr½ 1
Retailing is possible without consumer.
(True/False)

37. bUos.Vjh nkf;Ro dk fgLlk gSA lgh@@xyr½ 1
¼lgh
Inventory is a part of liability. (True/False)

38. C.C.T.V. dk iwjk :i fyf[k,A 1
Write full form of C.C.T.V.

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