HBSE Class 12 Question Paper 2023 IT ITES

CLASS : 12th (Sr. Secondary) Code No. 237
Series : SS/Annual-2023
Roll No.

IT & ITES
National Skills Qualification Framework (NSQF)
Level – 4
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2½ hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 7 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 7 in number and
it contains 30 questions.
• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.
237 P. T. O.

(2) 237
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

lkekU; funsZ'k %
General Instructions :

(i) iz'u Øekad 1 ls 4 esa ls dksbZ rhu iz'u djsaA 'ks"k lHkh iz'u vfuok;Z gSaA
Attempt any three questions from question numbers 1 to 4. Rest are
compulsory.

(ii) izR;sd iz'u ds vad mlds lkeus fn;s x;s gSaA
Marks are indicated against each question.

(iii) vkids mÙkj vadkuqlkj gksus pkfg,A
Your answer should be according to marks.

1. xq.koÙkk vk'oklu ij foLr`r uksV fyf[k,A 5

Write detailed note on quality assurance.

2. ERP dh ykHk vkSj gkfu;k¡ fyf[k,A 5

Write advantages and disadvantages of ERP.

3. BPO }kjk nh tkus okyh lfoZl ds izdkjksa dk o.kZu dhft,A 5

Explain types of services rendered by BPO.

237

(3) 237
4. mez Hkj lh[kus ds ykHkksa dk o.kZu dhft,A 5

Explain benefits of lifelong learning.

5. Kku vkSj dkS'ky esa varj crkb,A 3

Give differences between knowledge and skill.

6. fotqvy vkSj ocZy lh[kus ds LVkby dk o.kZu dhft,A 3

Explain visual and verbal learning styles.

7. lh[kus ds oLrqfu"B D;k gSa \ 3
What are characteristics of learning.

8. izca/ku ds vk;kstu QaD'ku ij uksV fyf[k,A 3

Write note on organizing function of management.

9. ERP ds vo;oksa dk o.kZu dhft,A 3

Explain components of ERP.

10. izca/ku dh ifjHkk"kk nhft,A bldk egÙo crkb,A 3

Define management. Give its importance.

237 P. T. O.

(4) 237
11. fctusl izfØ;k D;k gS \ 2

What is business process ?

12. olwyh ikWfylh D;k gS \ 2

What is procurement policy ?

13. olwyh ikWfylh dh lhek,¡ D;k gSa \ 2

What are limitations of procurement policy ?

14. Hkqxrku izca/ku dk egÙo D;k gS \ 2

What is importance of payroll management ?

15. ykWftdy yfu±x LVkby D;k gS \ 2

What is logical learning style ?

16. cks/kkRed yfu±x D;k gS \ 2

What is perceptual learning ?

17. lh[kus ds fy, vuqHko t:jh D;ksa gSa \ 2

Why experience is necessary for learning ?

237

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[ oLrqfu"B iz'u ]

[ Objective Type Questions ]

18. ERP dk iw.kZ :i ............ gSA 1

Full form of ERP is ............ .

19. CRM dk iw.kZ :i ............ gSA 1

Full form of CRM is ............ .

20. KPO dk iw.kZ :i ............ gSA 1

Full form of KPO is ............ .

21. fØ;k og 'kCn gS tks fd ............ dk o.kZu djrh gSA 1

Verb is a word that shows ............ .

22. [kqn ij la'k; djuk ............ izdkj ds vojks/kd dk mnkgj.k gSA 1

Self doubt is an example of ............ type of barrier.

23. nwljksa ds lkFk dke djus dh {kerk ............ dkS'ky dgykrk gSA 1

............ skill is the ability to work with others.

237 P. T. O.

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24. FIG dk iw.kZ :i ............ gSA 1

Full form of FIG is ............ .

25. lfØ; :i ls lquus dk izFke pj.k ............ gSA 1

First stage of active listening is ............ .

26. Hkkjr ljdkj us NAPCC dks o"kZ ............ esa yk¡p fd;k FkkA 1

(A) 2006 (B) 2008

(C) 2014 (D) 2017

Government of India launched NAPCC in ............ year.

(A) 2006 (B) 2008

(C) 2014 (D) 2017

27. Calc esa izR;sd QkWewZyk ............ fpUg ls 'kq: gksrk gSA 1

(A) = (B) ! (C) # (D) ##

In Calc, every formula starts with ............ sign.

(A) = (B) ! (C) # (D) ##

28. bEizsl eas VsDLV dks vykbu djus ds ............ rjhds gSaA 1

(A) 1 (B) 2 (C) 3 (D) 4

There are ............ ways to align text in Impress.

(A) 1 (B) 2 (C) 3 (D) 4

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29. ............ lapkj.k dk vo;o ugha gSA 1

(A) lsaMj (B) le;
(C) fjlhoj (D) pSuy
............ is not an element of communication.

(A) Sender (B) Time

(C) Receiver (D) Channel

30. Calc esa fizaV vkWI'ku ............ eSU;w esa gksrk gSA 1

(A) Qkby (B) MkVk
(C) ,fMV (D) bUlVZ

In Calc, print option is present in ............ menu.

(A) File (B) Data

(C) Edit (D) Insert

S

237 P. T. O.