HBSE Class 12 Question Paper 2025 Tourism Hospitality & Travel

CLASS : 12th (Sr. Secondary) Code No. 2244
Series : SS/Annual Exam.-2025
Roll No.
TOURISM AND HOSPITALITY
National Skills Qualification Framework (NSQF)
Level – 4
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)
Time allowed : 2.30 hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 30 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

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• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

lkekU; funsZ'k % –
General Instructions : –

(i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.
(ii) çR;sd ç'u ds vad mlds lkeus fn;s x;s gSaA
Marks are indicated against each question.

(iii) vkids mÙkj vadkuqlkj gksus pkfg,A
Your answer should be according to marks.

1. fu.kZ; ysus dh izfØ;k esa efgykvksa dh fgLlsnkjh ij ,d uksV fyf[k,A 5

Write a note on participation of women in decision making process.

OR

vkradoknh geys ds le; D;k djuk pkfg, \ o.kZu dhft,A
What to do during a terrorist attack ? Explain.

2. F & B vkmVysV dh fdUgha nks dSVsxjh dk o.kZu dhft,A 5

Explain any two categories of F & B outlets.

(3) 2244
OR

f'kdk;rksa ds eq[; dkj.kksa dk o.kZu dhft,A
Explain main causes of grievances.

3. ldkjkRed dLVej fjys'ku ds ykHkksa dk o.kZu dhft,A 5

Explain benefits of positive customer relations.

OR

fctusl esa dLVej ds QhMcSd ds egÙo dk o.kZu dhft,A
Explain importance of customer feedback for business.

4. ?kj ij [kk| lqj{kk ds ewy pj.k D;k gSa \ 3

What are basic steps to food safety at home ?

5. ifCyd ,fj;k dks lkQ vkSj lqjf{kr dSls j[kk tk ldrk gS \ 3

How public area can be kept safe and clean ?

6. ,gfr;krh LokLF; mik; ysus ds egÙo dk o.kZu dhft,A 3

Explain importance of taking precautionary health measures.

7. dk;Z{ks= esa [krjksa dks igpkuus ds rjhds D;k gSa \ 3

What are ways to identify hazards at workplace ?

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OR

izkFkfed mipkj ds MkD;wesaVs'ku ij ,d uksV fyf[k,A
Write a note on documentation of First Aid Treatment.

8. gkWfLiVsfyVh lsDVj esa fons'kh Hkk"kk ds jksy ij ,d uksV fyf[k,A 3

Write a note on role of foreign language in hospitality sector.

OR

baVjuy lapkj.k ds izdkjksa dk o.kZu dhft,A
Explain types of internal communication.

9. dher vkSj daT;wej dh vkenuh dLVej dh ilan dks dSls izHkkfor djrh gS \ 3

How cost and consumer income affect customer choices ?

10. ,d lQy ,aVjizsU;ksj ds fdUgha nks xq.kksa dk o.kZu dhft,A 2

Explain any two qualities of Successful Entrepreneur.

11. dLVej lsafVªflVh dh ifjHkk"kk nhft,A 2

Define customer centricity.

(5) 2244
OR

czSaM oSY;w ij ,d uksV fyf[k,A
Write a note on Brand Value.

12. eSVjfuVh csfufQV ,sDV esa dkSu-lh ckrsa 'kkfey gksrh gSa \ 2

What points are included in Maternity Benefit Act ?

OR

leku osru ds fy, dkuwu D;k gS \
What is law for equal pay ?

13. PPE ds dksbZ pkj ykHk fyf[k,A 2

Write any four benefits of PPE.

14. dLVej ls lapkj.k djrs le; ,DthD;wfVo ds xq.k D;k gksus pkfg, \ 2

What should be qualities of an executive while communicating with customers ?

15. fMLdkmaV dLVej D;k gS \ 2

What are Discount Customers ?

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[ oLrqfu"B ç'u ]

[ Objective Type Questions ]

16. ,d ……………… dLVej f'kdk;r dks mfpr <ax ls crkrk gSA 1

A ……………… customer is used to complain in a reasonable manner.

17. ……………… daiuh ds dk;Z fu;eksa ij deZpkjh ds vlarks"k dks n'kkZrk gSA 1
……………… refers to employee's dissatisfaction with company's work policy.

18. ……………… dk vFkZ 'kjhj dh lkQ-lQkbZ cuk, j[kuk gksrk gSA 1

……………… refers to maintaining body's cleanliness.

19. NIOSH dk iw.kZ :i ……………… gSA 1

Full form of NIOSH is ……………… .

20. lapkj.k ds LVªDpMZ flLVe dks ……………… dgrs gSaA 1

A ……………… is a structured system of communication.

21. ……………… dLVej LVksj esa flQZ viuh izksMDV ij t:jr dks iq[rk djus ds fy, tkrs gSaA 1
……………… customers visit stores only for confirming their needs on products.

22. ……………… vius vki dks ijs'kku vkSj fujk'k le>us dh n'kk gSA 1

……………… is a state of feeling upset, annoyed and hopeless.

23. FIG dk iw.kZ :i ……………… gSA 1

Full form of FIG is ……………… .

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24. lksyj ikWoj IykaV lkQ ,uthZ iznku djrs gSaA ¼lR;@vlR; ½ 1
Solar power plants provide clean energy. (True/False)

25. ,d lk/kkj.k okD; esa flQZ ,d lCtsDV vkSj ,d izsfMdsV gksrs gSaA ¼lR;@vlR; ½ 1

A simple sentence has only one subject and one predicate. (True/False)

26. ;kSu mRihM+u ,sDV o"kZ ……………… esa ykap gqvk FkkA 1

(A) 1950 (B) 1960

(C) 1964 (D) 1994

Sexual Harassment Act was launched in year ………………

(A) 1950 (B) 1960

(C) 1964 (D) 1994

27. lfØ; :i ls lquus dk izFke pj.k ……………… gSA 1
(A) izkIr djuk (B) ;kn j[kuk
(C) tokc nsuk (D) le>uk
First stage of active listening is ……………… .
(A) Receive (B) Remember
(C) Respond (D) Understand

28. ……………… lsyksa dks gkWfjtkWUVy rjg ls yxkus dk rjhdk gSA 1
(A) dkWye (B) odZ'khV
(C) jks (D) dksbZ ugha
A ……………… is an arrangement of cells in horizontal manner.
(A) Column (B) Worksheet
(C) Row (D) None

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29. Calc esa Qkby dks lso djus dk fMQkYV ,DlVsa'ku ……………… gSA 1
(A) .odd (B) .odc
(C) .odf (D) .ods
Default extension to save a file in Calc is ……………… .
(A) .odd (B) .odc
(C) .odf (D) .ods

30. NAPCC esa ……………… fe'ku gSaA 1
(A) 2 (B) 4
(C) 6 (D) 8
NAPCC comprises of ……………… missions.
(A) 2 (B) 4
(C) 6 (D) 8

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