MP Board Class 10 Question Paper 2020 for Retail

Serial Number Er4E1 Roll No.
'.1"46-iet
Ch7144
Total No. of Questions 20

Total No. of Printed Pages : 7+1 Blank

P-921
High School, Examination (Regular) - 2020

RETAIL
(Hindi & English Versions)

Time : 3 Hours ] [ Maximum Marks : 100

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Instructions :
(i) All questions are compulsory.
(ii) Read the instructions of question paper carefully and answer the questions.
(iii) Question Nos. 1 to 4 are objective type questions, each question is allotted 5 marks.
(iv) Question Nos. 5 to 9 (75 words) each of marks 3.
(v) Question Nos. 10 to 15 (150 words) each of marks 5.
(vi) Question Nos. 16 to 20 (200 words) each of marks 7.

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Select the correct answers :

(i) ItritrW

(ai) (-) •i+-11t11 tt-01

(e) TITIT4 id -.lc (()

A true example of oral communication :

(a) Report (b) Newspaper

(c) Face to face conversation (d) Comments

(ii) r 4) -I 1:ff ttiiii cbt ?

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How do you get information over the phone

(a) By listening (b) By speaking

(c) By reading (d) By writing

(iii) W:r Ter 4-dr( grit dc4) cb c ci ct)i ?

(1) (r) 4dt d

n-VT AICITT

Short-range wireless communication technology is called

(a) Wi-Fi (b) Internet

(c) Bluetooth (d) PS

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(iv) 14-A-r - -crT 6 4i 419. twr Tri -P4-ur . tai ?

(3) .fir 31-1wr9-

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Which part of the homescreen appears on all pages on mobile ?

(a) Status bar (b) The main icon

(c) Posts (d) Clock

(v) N-4 ffif-d-rr pjogcl I Tr-44 cb

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Billing accuracy is most important factor for

(a) Customer satisfaction (b) Reseller satisfaction

(c) Purchase satisfaction (d) None of the above

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Fill in the blanks :

(ai) 1TP# L;ct-d ci4 LIM itTIT 'iii 1

(a) The Trade and Merchandise Marks Act passed in the year

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(b) The word retail is derived from the word

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(c) Everyone is notified by an when' a fire occurs.

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(d) Everyone in the team has to work

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(e) Provide an employer with a work place free of

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Write true / false

(i) 5 914) mq141 ch`l TITUT ua cbt t 1 6)d1 %I
Trade marks are used to ensure product quality.
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(ii) ai#ti -ER cbTo ch #. 101 t
The telephone number to call the police station is 101.
(iii) ceicitim 3W1 tr q4crr .i cb(11 "TP641
Business should not manage fire safety.
(iv) Tt- Wirt ail L4w ;01 1-11 CD
An effective team must have an effective leader.
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There is always a loss in business.
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Match the correct pairs CD
A B. CD

(i) P.S.G. (i) Delivery CD
(ii) Transportation (ii) Personal Security Guard
(iii) Automatic vending (iii) Transaction
(iv) Cash handling (iv) Customer services
(v) Retail store (v) Cold drink

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What is Personal Hygiene ?

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What is Entrepreneurship ? eta

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Write the meaning of Retailing.

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What does good health mean ?

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Write. 9 steps of Risk Management. C)

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What does packaging mean ? Explain. cn

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Explain automatic vending.

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12 f t,rl ( titan t .crlju ifq- 1'o-1:Wm 5

Write the main points of cleanliness in Retail store.

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Write importance of Communication.

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What is Non-verbal communication ?

15 4 I W FIT ? 5

What is Green Job ?

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On what basis are the methods of retail transportation decided ?

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Write the duties and responsibilities of the Store Operation Assistant.

18 t)ctgjii. \V-I I e4 Wglif I . 7

Write measures to prevent theft in retailing.

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19 tm-AT cr) ,) cerk NiVr

Write ways to handle money.

20 faff Ns foitri- I 7

Write excellence leader points in Retail.

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