ISC Class 12 Question Paper 2020 for Business Studies

BUSINESS STUDIES
(Maximum Marks: 80)
(Time allowed: Three hours)
(Candidates are allowed additional 15 minutes for only reading the paper.
They must NOT start writing during this time.)
Answer Question 1 from Part I (compulsory) and five questions from Part II.
The intended marks for questions or parts of questions are given in brackets [ ].

PART I (20 Marks)
Answer all questions

Question 1

Answer briefly each of the questions (i) to (x). [10  2]
(i) Define human resource management.
(ii) List any two uses of conducting job analysis.
(iii) State any two reasons to justify ‘medical examination’ as an integral part of a
good selection procedure.
(iv) Define staff morale.
(v) Explain the concept of encashment of leave.
(vi) Give any two distinctions between potential appraisal and performance
appraisal.
(vii) What is a quotation letter?
(viii) Define partnership.
(ix) List any two opportunities that globalisation has brought in.
(x) Expand the following:
(a) NBFC
(b) FSSAI

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PART II (60 Marks)
Answer any five questions.

Question 2
(a) What is meant by manpower estimation? Explain its relevance in human resource [4]
management.
(b) Briefly explain the four internal sources of recruitment. [8]

Question 3
(a) State any four distinctions between recruitment and selection. [4]
(b) Briefly explain two factors of Herzberg’s theory of motivation. [8]

Question 4
(a) State any four differences between training and education. [4]
(b) With reference to democratic leadership, answer the following: [8]
(i) Explain the concept of democratic leadership.
(ii) State any two advantages.
(iii) State any two disadvantages.
(iv) Specify any two conditions where this style is most effective.

Question 5
(a) With reference to staff benefits provided by an organisation, explain Group [4]
Insurance and Employees Provident Fund.
(b) Explain any four advantages and any four limitations of seniority-based promotion. [8]

Question 6
(a) What is meant by staff separation? List any four means of the same. [4]
(b) Define communication. State any six differences between formal communication [8]
and informal communication.

Question 7
(a) Explain the concepts of virtual teams and retainership. [4]
(b) What is meant by e-business? Briefly explain any seven benefits of e-business. [8]

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Question 8
(a) State any two differences between: [4]
(i) Informative report and interpretative report.
(ii) Routine report and special report.
(b) Discuss any two advantages and any two disadvantages each to the ‘outsourcer’ and [8]
to the ‘outsourced’, in the process of outsourcing.

Question 9
(a) Explain angel investors and crowd funding as sources of finance for a business [4]
venture.
(b) Draft an application letter for the post of a Sales Executive in a reputed [8]
Multi National company, in response to an advertisement published in the
newspaper.

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