HBSE Class 12 Question Paper 2023 Tourism Hospitality & Travel

CLASS : 12th (Sr. Secondary) Code No. 244
Series : SS/Annual-2023
Roll No.
TOURISM HOSPITALITY AND TRAVEL
National Skills Qualification Framework (NSQF)
Level – 4
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)
Time allowed : 2.30 hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 4 rFkk iz'u 27 gSaA
Please make sure that the printed pages in this question paper are 4 in number and
it contains 27 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA

Before beginning to answer a question, its Serial Number must be written.
• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

244 P. T. O.

(2) 244
uksV % iz'u Øekad 1 ls 4 esa ls dksbZ rhu iz'u dhft,A 'ks"k lHkh iz'u vfuok;Z gSaA çR;sd ç'u ds vad
mlds lkeus fn;s x;s gSaA vkids mÙkj vadkuqlkj gksus pkfg,A
Attempt any three questions from question numbers 1 to 4. Rest are
compulsory. Marks are indicated against each question. Your answer should be
according to marks.

1. daiuh esa ;kSu mRihM+u ds f[kykQ fy, tkus okys iSekus fyf[k,A 6
Write measures to take against sexual harassment in company.

2. vkradoknh geys ds le; xsLV dks laHkkyus ij uksV fyf[k,A 6
Write note on handling guest during terrorist attack.

3. ikWftfVo tsLpj ds fVIl fyf[k,A 6
Write tips for positive gestures.

4. fofHkUu izdkj ds dLVej dh f'kdk;rksa dk o.kZu dhft,A 6
Explain different types of customer complaints.

5. VªSoy vkSj VwfjTe gkWfLiVsfyVh baMLVªh ij uksV fyf[k,A 3
Write a note on travel and tourism hospitality industry.

6. ifCyd ,fj;k dks lqjf{kr vkSj lQkbZ ls laHkkyus ds pj.k fyf[k,A 3
Write steps for safe and clean handling of public area.

7. lko/kkuh okys gsYFk iSekuksa dks ysus ds egÙo dk o.kZu dhft,A 3
Explain importance of taking precautionary health measures.

8. bysfDVªdy VwYl dks laHkkyus ds fy, viuk, tkus okys LVS.MMZ lqj{kk çfØ;k fyf[k,A 3
Write standard safety procedure for handling electrical tools.

9. dk;Z{ks= esa pksVksa ls cpus ds fVIl fyf[k,A 3
Write tips to prevent workplace injuries.
10. dLVej ds oxhZdj.k dk o.kZu dhft,A 3
Explain classification of customers.

11. dLVej dh t:jrsa D;k gSa \ 2
What are the needs of customer ?

244

(3) 244
12. lapkj.k dk egÙo D;k gS \ 2
What is the importance of communication ?

13. ofVZdy lapkj.k dk o.kZu dhft,A 2
Explain vertical communication.

14. leku ru[okg dk fu;e D;k gS \ 2
What is the law for equal pay ?

15. Lisf'k;fyVh jsLVksjsaV D;k gSa \ 2
What are the speciality restaurants ?

16. f'k"Vkpkj dk egÙo D;k gS \ 2
What is the importance of etiquettes ?

17. xsLV ls Mhy djrs le; yh tkus okyh dksbZ nks lko/kkfu;k¡ fyf[k,A 2
Write any two precautions to be taken while dealing with guests.

¼oLrq
oLrqfu"B ç'u½
ç'u½
(Objective Type Questions)

18. FIG dk iw.kZ :i ----------- gSA 1
Full form of FIG is …………. .

19. fØ;k og 'kCn gS tks fd ------------ n'kkZrk gSA 1
Verb is a word that shows …………. .

20. vius ij la'k; ----------- çdkj ds vojks/kd dk mnkgj.k gSA 1
Self doubt is an example of …………. type of barrier.

21. LçsM'khV esa flysDV fd, x, lsy dh yksds'ku ----------- ckWDl n'kkZrk gSA 1
In Spreadsheet, …………. box shows location of selected cells.

22. lfØ; :i ls lquus dk çFke pj.k ----------- gSA 1
Ist stage of active listening is …………. .
244 P. T. O.

(4) 244
23. Calc esa fçaV vkWI'ku ----------- esU;w esa gksrk gSA 1
(A) Qkby (B) ,fMV
(C) bUlVZ (D) QkWesZV
In Calc, print option is present in …………. menu.
(A) File (B) Edit
(C) Insert (D) Format
24. Calc esa Qkby dks lso djus dh fMQkYV ,DlVsa'ku ----------- gSA 1
(A) .odf (B) .ods
(C) .doc (D) .txt
In Calc, default extension to save a file is ………… .
(A) .odf (B) .ods
(C) .doc (D) .txt
25. Calc esa çR;sd QkWewZyk ----------- fpg~u ls 'kq: gksrk gSA 1
(A) = (B) #
(C) ! (D) ##
In Calc, every formula starts with ………… sign.
(A) = (B) #
(C) ! (D) ##

26. Hkkjr ljdkj us NAPCC dks o"kZ ----------- esa 'kq: fd;k FkkA 1
(A) 2006 (B) 2008
(C) 2014 (D) 2019
Government of India launched NAPCC in the year ……….. .
(A) 2006 (B) 2008
(C) 2014 (D) 2019
27. bEçsl esa VsDLV dks vykbu djus ds ----------- rjhds gSaA 1
(A) 2 (B) 3
(C) 4 (D) 5
There are ……….. ways to align text in impress.
(A) 2 (B) 3
(C) 4 (D) 5

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