HBSE Class 12 Business Studies Question Paper 2019

`

CLASS : 12th (Sr. Secondary) Code No. 4309
Series : SS-M/2019
Roll No. SET : B

O;kolkf;d v/;;u
BUSINESS STUDIES
[ Hindi and English Medium ]
ACADEMIC /OPEN
(Only for Fresh/Re-appear Candidates)

Time allowed : 3 hours ] [ Maximum Marks : 80

• d`i;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk
iz'u 28 gSaA
Please make sure that the printed pages in this
question paper are 8 in number and it contains 28
questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj rFkk lsV dks
Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. and Set on the right side of the
question paper should be written by the candidate
on the front page of the answer-book.
• d`i;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad
vo'; fy[ksaA
Before beginning to answer a question, its Serial
Number must be written.

4309/(Set : B) P. T. O.

(2) 4309/(Set : B)
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page / pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr%
vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u dkVsaA
Except answer-book, no extra sheet will be given.
Write to the point and do not strike the written
answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u-i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the
question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i=
iw.kZ o lgh gS] ijh{kk ds mijkUr bl lEcU/k esa dksbZ Hkh nkok
Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you
have been supplied the correct and complete
question paper, no claim in this regard, will be
entertained after examination.

uksV % (i) LkHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) iz'u la[;k 1 ls 4 rd nh?kZ mÙkjh; iz'u gSaA çR;sd ç'u
6 vadksa dk gS rFkk buesa vkUrfjd NwV miyC/k gSA

Question Nos. 1 to 4 are Long Answer Type
Questions. Each question carries 6 marks.
Internal choice is available in these
questions.

4309/(Set : B)

(3) 4309/(Set : B)
(iii) iz'u la[;k 5 ls 12 rd y?kq mÙkjh; iz'u gSaA çR;sd
ç'u 4 vadksa dk gSA
Question Nos. 5 to 12 are Short Answer Type
Questions. Each question carries 4 marks.
(iv) iz'u la[;k 13 ls 20 rd vfry?kq mÙkjh; ç'u gSaA
çR;sd ç'u 2 vadksa dk gSA
Question Nos. 13 to 20 are Very Short
Answer Type Questions. Each question
carries 2 marks.
(v) iz'u la[;k 21 ls 25 rd ds mÙkj dqN gh 'kCnksa esa nsus
gSa rFkk iz'u la[;k 26 ls 28 rd cgqfodYih; ç'u gSaA
fn, x, fodYiksa esa ls lgh mÙkj pqfu,A izR;sd ç'u 1
vad dk gSA
Question Nos. 21 to 25 are to be answered
in a few words and Question Nos. 26 to 28
are Multiple Choice Questions. Choose the
correct answer from given options. Each
question carries 1 mark.
1. fu;qfDrdj.k izfØ;k ds fdUgha N% pj.kksa dk mYys[k djsaA 6
State any six steps involved in staffing process.
vFkok
OR

HkrhZ ds fdUgha N% cká òksrksa dh O;k[;k djsaA 6
Explain any six external sources of Recruitment.

2. ^fu;U=.k* 'kCn dks le>kb,A fu;U=.k dh fdUgha pkj lhekvksa
dk o.kZu djsaA 6
Explain the term 'Controlling'. Describe any four
limitations of control.
4309/(Set : B) P. T. O.

(4) 4309/(Set : B)
vFkok
OR

^ctVjh fu;U=.k* D;k gS \ fu;U=.k dh fdUgha pkj rduhdksa dk
o.kZu djsaA 6
What is 'Budgetary Control' ? Explain any four
techniques of controlling.
3. ,d dEiuh dh LFkk;h iw¡th dh vko';drk dks izHkkfor djus
okys fdUgha N% ?kVdksa dk o.kZu djsaA 6
Explain any six factors affecting the requirement
of fixed capital of a company.
vFkok
OR

iw¡th <k¡ps ls D;k vfHkizk; gS \ ,d dEiuh ds iw¡th <k¡ps dks
fu/kkZfjr djus okys fdUgha pkj ?kVdksa dk o.kZu djsaA 6
What is meant by Capital Structure ? Explain
any four factors that determine the capital
structure of a company.
4. foi.ku feJ.k D;k gS \ foi.ku feJ.k ds fdUgha pkj rÙoksa dk
o.kZu djsaA 6
What is Marketing Mix ? Explain any four
elements of marketing mix.
vFkok
OR

^foØ;* vkSj ^foi.ku* esa dksbZ N% vUrj Li"V djsaA 6
Clarify any six differences between 'Sales' and
'Marketing'.

4309/(Set : B)

(5) 4309/(Set : B)
5. oSKkfud izcU/k ds fdUgha pkj fl)kUrksa dk o.kZu djsaA 4
Explain any four principles of Scientific
Management.

6. O;kolkf;d okrkoj.k ls vkidk D;k vfHkizk; gS \ O;kolkf;d
okrkoj.k ds dksbZ nks egÙo fy[ksaA 4
What do you mean by Business Environment ?
Mention any two points on the importance of
Business Environment.

7. fu;kstu izfØ;k ds fdUgha pkj pj.kksa dk o.kZu djsaA 4
Explain any four steps of Planning Process.

8. laxBu dh ifjHkk"kk nsaA laxBu ds egÙo dks fdUgha nks fcUnqvksa
}kjk le>kb,A 4
Define Organization. Explain the importance of
organization by taking any two points.

9. funsZ'ku D;k gS \ funsZ'ku dk;Z ds nks rÙoksa dk o.kZu djsaA 4
What is Directing ? Explain any two elements of
directing function.

10. Hkkjrh; izfrHkwfr ,oa fofue; cksMZ (SEBI) ds lapkyu lEcU/kh
fdUgha pkj dk;ksZa dks le>kb,A 4
Explain any four regulatory functions of
Securities and Exchange Board of India (SEBI).

11. Hkkjr esa miyC/k miHkksDrk laj{k.k ds fdUgha pkj mik;ksa ,oa
lk/kuksa dks le>kb,A 4
Explain any four ways and means of consumer
protection available in India.
4309/(Set : B) P. T. O.

(6) 4309/(Set : B)
12. m|fe;ksa ds vius m|eksa esa Hkwfedk ij ,d uksV fy[ksAa 4
Write a note on the role of entrepreneurs in
relation to their enterprises.

13. ,d laxBu esa mPpLrjh; izcU/k ds fdUgha nks dk;ksZa dk la{ksi esa
o.kZu djsaA 2
Explain in brief any two functions of top level
management in an organization.

14. oSKkfud izcU/ku dh fdUgha nks rduhdksa dk laf{kIr o.kZu djsaA 2
Explain in brief any two techniques of Scientific
Management.

15. vkfFkZd okrkoj.k ds dksbZ nks igyw le>kb,A 2
Explain any two aspects of Economic
Environment.

16. O;kolkf;d okrkoj.k ds egÙo dks fdUgha nks fcUnqvksa }kjk Li"V
djsaA 2
Clarify the importance of Business Environment
by taking any two points.

17. HkrhZ ds fdUgha nks vkUrfjd òksrksa dk o.kZu djsaA 2
Explain any two internal sources of Recruitment.

18. foÙkh; cktkj ds fdUgha nks dk;ksZa dk o.kZu djsaA 2
Explain any two functions of Financial Market.

19. czkafMax (Branding) ds dksbZ nks ykHk fy[ksaA 2
Mention any two advantages of Branding.
4309/(Set : B)

(7) 4309/(Set : B)
20. m|ferk ewY; (Value) rFkk n`f"Vdks.k (Attitude) ls vki D;k
le>rs gSa \ 2
What do you understand by Entrepreneurship
Value and Attitude ?
21. izcU/k dh dksbZ ,d fo'ks"krk fy[ksaA 1
Write any one feature of Management.
22. ekspkZcUnh ¼O;wg jpuk½ ls vkidk D;k vfHkizk; gS \ 1
What do you mean by Strategy ?
23. izkFkfed cktkj ls D;k vk'k; gS \ 1
What is meant by Primary Market ?
24. m|ferk ls vki D;k le>rs gSa \ 1
What do you understand by Entrepreneurship ?
25. e/;Lrjh; izcU/k ls D;k vfHkizk; gS \ 1
What is meant by Middle Level Management ?
26. fu;kstu dh vko';drk izcU/k ds fdl Lrj ij gksrh gS \ 1
¼v½ fuEu Lrj ¼c½ e/; Lrj
¼l½ mPp Lrj ¼n½ lHkh Lrjksa ij
At which level of management, planning is
required ?
(a) Lower level (b) Middle level
(c) Top level (d) At all levels
27. xkS.k cktkj (Secondary Market) fuEu esa ls fdldk Hkkx
gS \ 1
¼v½ izkFkfed cktkj ¼c½ iw¡th cktkj
¼l½ eqnzk cktkj ¼n½ mijksDr esa ls dksbZ ugha
4309/(Set : B) P. T. O.

(8) 4309/(Set : B)
Secondary Market is a part of which of the
following ?
(a) Primary Market (b) Capital Market
(c) Money Market (d) None of the above

28. fuEu esa ls 'KASH' esa fdls lfEefyr ugha fd;k tkrk \ 1
¼v½ K = mRlqd (Keen)
¼c½ A = n`f"Vdks.k (Attitude)
¼l½ S = dkS'ky (Skills)
¼n½ H = vknrsa (Habits)
Which of the following is not included in
'KASH' ?
(a) K = Keen
(b) A = Attitude
(c) S = Skills
(d) H = Habits

S
4309/(Set : B)

`

CLASS : 12th (Sr. Secondary) Code No. 4309
Series : SS-M/2019
Roll No. SET : C

O;kolkf;d v/;;u
BUSINESS STUDIES
[ Hindi and English Medium ]
ACADEMIC /OPEN
(Only for Fresh/Re-appear Candidates)

Time allowed : 3 hours ] [ Maximum Marks : 80

• d`i;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk
iz'u 28 gSaA
Please make sure that the printed pages in this
question paper are 8 in number and it contains 28
questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj rFkk lsV dks
Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. and Set on the right side of the
question paper should be written by the candidate
on the front page of the answer-book.
• d`i;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad
vo'; fy[ksaA
Before beginning to answer a question, its Serial
Number must be written.

4309/(Set : C) P. T. O.

(2) 4309/(Set : C)
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page / pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr%
vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u dkVsaA
Except answer-book, no extra sheet will be given.
Write to the point and do not strike the written
answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u-i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the
question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i=
iw.kZ o lgh gS] ijh{kk ds mijkUr bl lEcU/k esa dksbZ Hkh nkok
Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you
have been supplied the correct and complete
question paper, no claim in this regard, will be
entertained after examination.

uksV % (i) LkHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) iz'u la[;k 1 ls 4 rd nh?kZ mÙkjh; iz'u gSaA çR;sd ç'u
6 vadksa dk gS rFkk buesa vkUrfjd NwV miyC/k gSA

Question Nos. 1 to 4 are Long Answer Type
Questions. Each question carries 6 marks.
Internal choice is available in these
questions.

4309/(Set : C)

(3) 4309/(Set : C)
(iii) iz'u la[;k 5 ls 12 rd y?kq mÙkjh; iz'u gSaA çR;sd
ç'u 4 vadksa dk gSA
Question Nos. 5 to 12 are Short Answer Type
Questions. Each question carries 4 marks.
(iv) iz'u la[;k 13 ls 20 rd vfry?kq mÙkjh; ç'u gSaA
çR;sd ç'u 2 vadksa dk gSA
Question Nos. 13 to 20 are Very Short
Answer Type Questions. Each question
carries 2 marks.
(v) iz'u la[;k 21 ls 25 rd ds mÙkj dqN gh 'kCnksa esa nsus
gSa rFkk iz'u la[;k 26 ls 28 rd cgqfodYih; ç'u gSaA
fn, x, fodYiksa esa ls lgh mÙkj pqfu,A izR;sd ç'u 1
vad dk gSA
Question No. 21 to 25 are to be answered in
a few words and Question Nos. 26 to 28 are
Multiple Choice Questions. Choose the
correct answer from given options. Each
question carries 1 mark.

1. ^p;u* fdls dgrs gSa \ deZpkjh&p;u izfØ;k ds fdUgha pkj
pj.kksa dk o.kZu djsaA 6
What is 'Selection' ? Explain any four steps
involved in the process of selection of employees.
vFkok
OR

^HkrhZ* dk D;k vFkZ gS \ HkrhZ ds dksbZ nks vkUrfjd òksrksa o nks
cká òksrksa dk o.kZu djsaA 6
What is meant by 'Recruitment' ? Explain any
two internal sources and two external sources
of recruitment.
4309/(Set : C) P. T. O.

(4) 4309/(Set : C)
2. ^fu;U=.k* dks ifjHkkf"kr dhft, rFkk fu;U=.k izfØ;k ds fdUgha
pkj pj.kksa dh O;k[;k djsaA 6
Define 'Controlling' and explain any four steps
in the process of controlling.
vFkok
OR
ctVh; fu;U=.k D;k gS \ ctVh; fu;U=.k dh fdUgha pkj
fo'ks"krkvksa dk o.kZu djsaA 6
What is Budgetary Control ? Explain any four
features of budgetary control.
3. foÙkh; fu.kZ; ls vki D;k le>rs gSa \ foÙkh; fu.kZ; dks
izHkkfor djus okys fdUgha pkj dkjdksa dk o.kZu djsaA 6
What do you understand by Financing
Decisions ? Explain any four factors affecting
financing decisions.
vFkok
OR
,d dEiuh dh dk;Z'khy iw¡th dh vko';drk dk fu/kkZj.k djus
okys fdUgha N% ?kVdksa dk o.kZu djsaA 6
Explain any six determinants of working capital
requirements of a company.
4. foi.ku ds fdUgha N% dk;ksZa dk o.kZu djsaA 6
Explain any six functions of Marketing.
vFkok
OR
iSdsftax D;k gS \ blds fdUgha pkj dk;ksZa dk o.kZu djsaA 6
What is Packaging ? Explain any four functions
of packaging.
4309/(Set : C)

(5) 4309/(Set : C)
5. oSKkfud izcU/k dh fdUgha pkj rduhdksa dk laf{kIr o.kZu djsaA 4
Explain in brief any four techniques of Scientific
Management.

6. vkfFkZd okrkoj.k ij ,d laf{kIr uksV fy[ksaA 4
Write a short note on Economic Environment.

7. fdUgha pkj fcanqvksa }kjk fu;kstu dk egÙo Li"V djsaA 4
Clarify the importance of planning by taking
four points.

8. vf/kdkj varj.k dk D;k vFkZ gS \ ^vf/kdkj varj.k* o
^fodsanzh;dj.k* esa dksbZ nks vUrj Li"V djsaA 4
What is meant by delegation of authority ?
Clarify any two differences between 'delegation
of authority' and 'decentralisation'.

9. lans'kokgu izfØ;k ds fdUgha pkj pj.kksa dk mYys[k djsAa 4
State any four steps involved in the process of
communication.

10. Hkkjrh; izfrHkwfr ,oa fofue; cksMZ (SEBI) ds fdUgha pkj
laj{kkRed dk;ksZa dk o.kZu djsaA 4
Explain any four protective functions of
Securities and Exchange Board of India (SEBI).

11. ,d miHkksDrk ds fdUgha nks vf/kdkjksa o nks mÙkjnkf;Roksa dk o.kZu
djsaA 4
Explain any two rights and two responsibilities
of a consumer.

4309/(Set : C) P. T. O.

(6) 4309/(Set : C)
12. m|fe;ksa ds vkfFkZd fodkl ls tqM+s gq, fdUgha pkj dk;ksZa dk
o.kZu djsaA 4
Explain any four functions of Entrepreneurs in
relation to Economic Development.
13. izcU/k ds egÙo dks fdUgha nks fcUnqvksa }kjk Li"V djsaA 2
Clarify the importance of management on any
two points.

14. oSKkfud izcU/k ds fdUgha nks fl)kUrksa dk o.kZu djsaA 2
Explain any two principles of Scientific
Management.

15. jktuSfrd okrkoj.k ds dksbZ nks igyw le>k,¡A 2
Explain any two aspects of Political
Environment.

16. O;kolkf;d okrkoj.k ds dksbZ nks egÙo fy[ksaA 2
Explain any two importance of Business
Environment.

17. ^dk;Z ls ijs izf'k{k.k* dh fdUgha nks fof/k;ksa dk mYys[k djsaA 2
State any two methods of 'Off-the-Job-Training'.

18. eqnzk cktkj ds fdUgha nks izi=ksa dk laf{kIr o.kZu djsAa 2
Explain in brief any two Money Market
Instruments.

19. ^foi.ku* rFkk ^foØ;* esa dksbZ nks vUrj Li"V djsaA 2
Clarify any two differences between 'Marketing'
and 'Selling'.

4309/(Set : C)

(7) 4309/(Set : C)
20. m|e'khyrk dh fdUgha nks fo'ks"krkvksa dks le>kb,A 2
Explain any two characteristics of
Entrepreneurship.

21. izcU/k dk dksbZ ,d mís'; fy[ksaA 1
Mention any one objective of Management.

22. dk;Zfof/k ls vki D;k le>rs gSa \ 1
What do you understand by Procedure ?
23. xkS.k cktkj (Secondary Market) ls vkidk D;k vfHkizk;
gS \ 1
What do you mean by Secondary Market ?

24. ^n`f"Vdks.k* (Attitude) D;k gS \ 1
What is 'Attitude' ?
25. fuEuLrjh; izcU/k ls D;k vfHkizk; gS \ 1
What is meant by Lower Level Management ?

26. fuEu esa ls izcU/k dk loksZifj dk;Z dkSu&lk gS \ 1
¼v½ fu;kstu ¼c½ funsZ'ku
¼l½ fu;a=.k ¼n½ laxBu
Which of the following is the primary function of
Management ?
(a) Planning (b) Directing
(c) Controlling (d) Organising
27. ^izkFkfed cktkj* fuEu esa ls fdldk Hkkx gS \ 1
¼v½ eqnzk cktkj ¼c½ iw¡th cktkj
¼l½ fcx cktkj ¼n½ mijksDr esa ls dksbZ ugha
4309/(Set : C) P. T. O.

(8) 4309/(Set : C)
Primary market is a part of which of the
following ?
(a) Money Market (b) Capital Market
(c) Big Bazar (d) None of the above

28. fuEu esa ls 'KASH' esa fdls lfEefyr ugha fd;k tkrk \ 1
¼v½ K = Kku (Knowledge)
¼c½ A = n`f"Vdks.k (Attitude)
¼l½ S = dkS'ky (Skills)
¼n½ H = Hkkjh (Heavy)
Which of the following is not included in
'KASH' ?
(a) K = Knowledge
(b) A = Attitude
(c) S = Skills
(d) H = Heavy

S
4309/(Set : C)

`

CLASS : 12th (Sr. Secondary) Code No. 4309
Series : SS-M/2019
Roll No. SET : D

O;kolkf;d v/;;u
BUSINESS STUDIES
[ Hindi and English Medium ]
ACADEMIC /OPEN
(Only for Fresh/Re-appear Candidates)

Time allowed : 3 hours ] [ Maximum Marks : 80

• d`i;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk
iz'u 28 gSaA
Please make sure that the printed pages in this
question paper are 8 in number and it contains 28
questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj rFkk lsV dks
Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. and Set on the right side of the
question paper should be written by the candidate
on the front page of the answer-book.
• d`i;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad
vo'; fy[ksaA
Before beginning to answer a question, its Serial
Number must be written.

4309/(Set : D) P. T. O.

(2) 4309/(Set : D)
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page / pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr%
vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u dkVsaA
Except answer-book, no extra sheet will be given.
Write to the point and do not strike the written
answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u-i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the
question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i=
iw.kZ o lgh gS] ijh{kk ds mijkUr bl lEcU/k esa dksbZ Hkh nkok
Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you
have been supplied the correct and complete
question paper, no claim in this regard, will be
entertained after examination.

uksV % (i) LkHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) iz'u la[;k 1 ls 4 rd nh?kZ mÙkjh; iz'u gSaA çR;sd ç'u
6 vadksa dk gS rFkk buesa vkUrfjd NwV miyC/k gSA

Question Nos. 1 to 4 are Long Answer Type
Questions. Each question carries 6 marks.
Internal choice is available in these
questions.

4309/(Set : D)

(3) 4309/(Set : D)
(iii) iz'u la[;k 5 ls 12 rd y?kq mÙkjh; iz'u gSaA çR;sd
ç'u 4 vadksa dk gSA
Question Nos. 5 to 12 are Short Answer Type
Questions. Each question carries 4 marks.
(iv) iz'u la[;k 13 ls 20 rd vfry?kq mÙkjh; ç'u gSaA
çR;sd ç'u 2 vadksa dk gSA
Question Nos. 13 to 20 are Very Short
Answer Type Questions. Each question
carries 2 marks.
(v) iz'u la[;k 21 ls 25 rd ds mÙkj dqN gh 'kCnksa esa nsus
gSa rFkk iz'u la[;k 26 ls 28 rd cgqfodYih; ç'u gSaA
fn, x, fodYiksa esa ls lgh mÙkj pqfu,A izR;sd ç'u 1
vad dk gSA
Question Nos. 21 to 25 are to be answered
in a few words and Question Nos. 26 to 28
are Multiple Choice Questions. Choose the
correct answer from given options. Each
question carries 1 mark.

1. ^dk;Z ij izf'k{k.k* rFkk ^dk;Z ls ijs izf'k{k.k* dh rhu&rhu
fof/k;ksa dk o.kZu djsAa 6
Explain any three methods of 'On-the-Job-
Training' and three methods of 'Off-the-Job-
Training'.
vFkok
OR

fu;qfDrdj.k ls D;k vfHkizk; gS \ fu;qfDrdj.k izfØ;k ds fdUgha
pkj pj.kksa dk o.kZu djsaA 6
What is meant by Staffing ? Explain any four
steps in the staffing process.
4309/(Set : D) P. T. O.

(4) 4309/(Set : D)
2. ^fu;U=.k* 'kCn dh O;k[;k djsaA fu;U=.k ds egÙo dks fdUgha
pkj fcUnqvksa }kjk Li"V djsaA 6
Explain the term 'Controlling'. Clarify the
importance of controlling by taking any four points.
vFkok
OR

ctV ls vkidk D;k vfHkizk; gS \ ctVh; fu;U=.k dh fdUgha
pkj fo'ks"krkvksa dk o.kZu djsaA 6
What do you mean by Budget ? Explain any
four features of budgetary control.
3. LFkk;h iw¡th ls D;k vfHkizk; gS \ ,d dEiuh dh LFkk;h iw¡th dh
vko';drk dks izHkkfor djus okys fdUgha pkj ?kVdksa dk o.kZu
djsaA 6
What is meant by Fixed Capital ? Describe any
four factors which affect the fixed capital
requirement of a company.
vFkok
OR

foÙkh; izcU/k dk D;k vFkZ gS \ ykHkka'k fu.kZ; dks izHkkfor djus
okys fdUgha pkj dkjdksa dk o.kZu djsaA 6
What is meant by Financial Management ?
Explain any four factors affecting Dividend
Decision.
4. czkafMax (Branding) ls vki D;k le>rs gSa \ ,d vPNs czk.M
uke ds fdUgha pkj xq.kksa dk o.kZu djsAa 6
What do you understand by Branding ? Explain
any four qualities of a Good Brand Name.
4309/(Set : D)

(5) 4309/(Set : D)
vFkok
OR
foi.ku ls D;k vk'k; gS \ foi.ku dh fdUgha pkj fo'ks"krkvksa
dk o.kZu djsaA 6
What is meant by Marketing ? Explain any four
characteristics of Marketing.
5. izcU/k ds fdUgha pkj fl)kUrksa dk o.kZu djsaA 4
Explain any four principles of Management.

6. lkekftd okrkoj.k ij ,d laf{kIr uksV fy[ksaA 4
Write a short note on Social Environment.

7. fu;kstu dk vFkZ ,oa fdUgha nks fo'ks"krkvksa dks le>kb,A 4
Explain the meaning and any two features of
Planning.

8. laxBu izfØ;k esa mBk, tkus okys fdUgha pkj pj.kksa dk o.kZu
djsaA 4
Explain any four steps taken in the process of
Organization.

9. fdlh laxBu esa lkekU;r% iz;ksx fd, tkus okyh fdUgha pkj
xSj&foÙkh; izsj.kkvksa dk o.kZu djsaA 4
Explain any four non-financial incentives
generally used in an organization.

10. Hkkjrh; izfrHkwfr ,oa fofue; cksMZ (SEBI) ds fdUgha pkj mís';ksa
dk o.kZu djsaA 4
Explain any four objectives of Securities and
Exchange Board of India (SEBI).
4309/(Set : D) P. T. O.

(6) 4309/(Set : D)
11. miHkksDrk laj{k.k vf/kfu;e ds vUrxZr ,d miHkksDrk ds fdUgha
pkj vf/kdkjksa dk o.kZu djsaA 4
Explain any four rights of a consumer under the
Consumer Protection Act.

12. m|e'khyrk dh fdUgha pkj fo'ks"krkvksa dk o.kZu djsaA 4
Explain any four characteristics of
Entrepreneurship.
13. izcU/k ds fdUgha nks mís';ksa dk mYys[k djsaA 2
State any two objectives of Management.

14. oSKkfud izcU/k dh fdUgha nks rduhdksa dks la{ksi esa le>kb,A 2
Explain in brief any two techniques of Scientific
Management.

15. rduhdh okrkoj.k ds nks igyw le>kb,A 2
Explain two aspects of Technological
Environment.

16. O;kolkf;d okrkoj.k dh fdUgha nks fo'ks"krkvksa dk mYys[k djsaA
2
State any two characteristics of Business
Environment.

17. HkrhZ ds fdUgha nks cká òksrksa dh O;k[;k djsaA 2
Explain any two external sources of
Recruitment.

18. iw¡th cktkj rFkk eqnzk cktkj dk vFkZ Li"V djsaA 2
Clarify the meaning of Capital Market and
Money Market.
4309/(Set : D)

(7) 4309/(Set : D)
19. foi.ku feJ.k ds fdUgha nks rÙoksa dk laf{kIr fooj.k nsAa 2
Explain in brief any two elements of Marketing
Mix.

20. m|e'khyrk fodkl dh fdUgha nks vko';drkvksa ij ,d uksV
fy[ksAa 2
Write a note on any two needs of
Entrepreneurship Development.
21. izcU/k dk dksbZ ,d egÙo fy[ksaA 1
Mention any one importance of Management.
22. fu;e (Rule) ls vki D;k le>rs gSa \ 1
What do you understand by Rule ?
23. foÙkh; cktkj ls vkidk D;k vfHkizk; gS \ 1
What do you mean by Financial Market ?
24. m|eh ls vkidk D;k vfHkizk; gS \ 1
What do you mean by Entrepreneur ?
25. mPpLrjh; izcU/k ls D;k vfHkizk; gS \ 1
What is meant by Top Level Management ?
26. ^^D;k djuk gS] bls dSls djuk gS] bls dc djuk gS vkSj bls
fdlds }kjk fd;k tkuk gS**] dk iwoZ&fu/kkZj.k djuk] D;k
dgykrk gS \ 1
¼v½ fu;U=.k ¼c½ fu;kstu
¼l½ funsZ'ku ¼n½ laxBu
What is meant by "what to do, how to do, when
to do it and by whom it is to be done", deciding
in advance all about these ?
(a) Controlling (b) Planning
(c) Directing (d) Organising
4309/(Set : D) P. T. O.

(8) 4309/(Set : D)
27. okf.kfT;d ¼frtkjrh½ i= fuEu esa ls fdldk vax gS \ 1
¼v½ iw¡th cktkj ¼c½ fcx cktkj
¼l½ eqnzk cktkj ¼n½ mijksDr esa ls dksbZ ugha
Commercial paper is a part of which of the
following ?
(a) Capital Market (b) Big Market
(c) Money Market (d) None of the above

28. fuEu esa ls 'KASH' esa fdls lfEefyr ugha fd;k tkrk \ 1
¼v½ K = Kku (Knowledge)
¼c½ A = n`f"Vdks.k (Attitude)
¼l½ S = 'kehZyk (Shy)
¼n½ H = vknrsa (Habits)
Which of the following is not included in
'KASH' ?
(a) K = Knowledge
(b) A = Attitude
(c) S = Shy
(d) H = Habits

4309/(Set : D)
S

`

CLASS : 12th (Sr. Secondary) Code No. 4309
Series : SS-M/2019
Roll No. SET : A

O;kolkf;d v/;;u
BUSINESS STUDIES
[ Hindi and English Medium ]
ACADEMIC /OPEN
(Only for Fresh/Re-appear Candidates)

Time allowed : 3 hours ] [ Maximum Marks : 80

• d`i;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk
iz'u 28 gSaA
Please make sure that the printed pages in this
question paper are 8 in number and it contains 28
questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj rFkk lsV dks
Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. and Set on the right side of the
question paper should be written by the candidate
on the front page of the answer-book.
• d`i;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad
vo'; fy[ksaA
Before beginning to answer a question, its Serial
Number must be written.

4309/(Set : A) P. T. O.

(2) 4309/(Set : A)
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page / pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr%
vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u dkVsaA
Except answer-book, no extra sheet will be given.
Write to the point and do not strike the written
answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u-i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the
question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i=
iw.kZ o lgh gS] ijh{kk ds mijkUr bl lEcU/k esa dksbZ Hkh nkok
Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you
have been supplied the correct and complete
question paper, no claim in this regard, will be
entertained after examination.

uksV % (i) LkHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) iz'u la[;k 1 ls 4 rd nh?kZ mÙkjh; iz'u gSaA çR;sd ç'u
6 vadksa dk gS rFkk buesa vkUrfjd NwV miyC/k gSA

Question Nos. 1 to 4 are Long Answer Type
Questions. Each question carries 6 marks.
Internal choice is available in these
questions.

4309/(Set : A)

(3) 4309/(Set : A)
(iii) iz'u la[;k 5 ls 12 rd y?kq mÙkjh; iz'u gSaA çR;sd
ç'u 4 vadksa dk gSA
Question Nos. 5 to 12 are Short Answer Type
Questions. Each question carries 4 marks.
(iv) iz'u la[;k 13 ls 20 rd vfry?kq mÙkjh; ç'u gSaA
çR;sd ç'u 2 vadksa dk gSA
Question Nos. 13 to 20 are Very Short
Answer Type Questions. Each question
carries 2 marks.
(v) iz'u la[;k 21 ls 25 rd ds mÙkj dqN gh 'kCnksa esa nsus
gSa rFkk iz'u la[;k 26 ls 28 rd cgqfodYih; ç'u gSaA
fn, x, fodYiksa esa ls lgh mÙkj pqfu,A izR;sd ç'u 1
vad dk gSA
Question Nos. 21 to 25 are to be answered
in a few words and Question Nos. 26 to 28
are Multiple Choice Questions. Choose the
correct answer from given options. Each
question carries 1 mark.

1. ^HkrhZ* dk D;k vFkZ gS \ HkrhZ ds vkUrfjd òksrksa ds fdUgha pkj
ykHkksa dk o.kZu djsaA 6
What is meant by 'Recruitment' ? Explain any
four advantages of internal sources of
recruitment.
vFkok
OR

deZpkjh p;u izfØ;k esa lfEefyr fdUgha N% pj.kksa dk o.kZu
djsaA 6
Explain any six steps involved in the process of
selection of employees.
4309/(Set : A) P. T. O.

(4) 4309/(Set : A)
2. fu;U=.k ls vki D;k le>rs gSa \ ,sls dksbZ pkj fcUnq Li"V
djsa tks fu;U=.k ds egÙo dks n'kkZrs gksaA 6
What do you understand by Controlling ?
Specify any four points which highlights the
importance of controlling.
vFkok
OR
ctV ls vkidk D;k vfHkizk; gS \ O;olk; esa iz;ksx gksus okys
fdUgha pkj ctVksa dk o.kZu djsaA 6
What do you mean by Budget ? Explain any
four types of budgets which are used in
business.
3. ,d dEiuh ds iw¡th <k¡ps dks fu/kkZfjr djus okys fdUgha N%
?kVdksa dk o.kZu djsaA 6
Explain any six factors that determine the
capital structure of a company.
vFkok
OR
dk;Z'khy iw¡th dk D;k vfHkizk; gS \ dEiuh ds dk;Z'khy iw¡th
dh vko';drk dk fu/kkZj.k djus okys fdUgha pkj ?kVdksa dk
o.kZu djsaA 6
What is meant by Working Capital ? Describe
any four factors which affect the working capital
requirement of a company.
4. foi.ku ls D;k vk'k; gS \ ^foØ;* rFkk ^foi.ku* esa dksbZ pkj
vUrj Li"V djsaA 6
What is meant by Marketing ? Clarify any four
differences between 'Sales' and 'Marketing'.
4309/(Set : A)

(5) 4309/(Set : A)
vFkok
OR
czk.M (Brand) ls vkidk D;k vfHkizk; gS \ czkafMax ds fdUgha
pkj ykHkksa dk o.kZu djsaA 6
What do you mean by Brand ? Explain any four
advantages of Branding.
5. gsujh Qs;ksy (Henry Fayol) }kjk izfrikfnr izcU/k ds fdUgha
pkj fl)kUrksa dk o.kZu djsAa 4
Explain any four principles of management
introduced by Henry Fayol.

6. O;kolkf;d okrkoj.k ds egÙo dks fdUgha pkj fcUnqvksa }kjk
Li"V djsaA 4
Clarify the importance of Business Environment
by taking any four points.

7. fu;kstu ls vkidk D;k vfHkizk; gS \ fu;kstu dh fdUgha nks
lhekvksa dk o.kZu djsaA 4
What do you mean by Planning ? Explain any
two limitations of planning.

8. vf/kdkj varj.k dk D;k vFkZ gS \ vf/kdkj varj.k ds fdUgha
nks rÙoksa dk o.kZu djsaA 4
What is meant by Delegation of Authority ?
Explain any two elements of delegation of
authority.

9. pkjj
fdlh laxBu esa lkekU;r% iz;ksx fd, tkus okyh fdUgha pk
foÙkh; izsj.kkvksa dk o.kZu djsaA 4
Explain any four financial incentives generally
used in an organization.
4309/(Set : A) P. T. O.

(6) 4309/(Set : A)
10. 'ks;j cktkj (Stock Exchange) ds fdUgha pkj dk;ksZa dk
mYys[k djsaA 4
State any four functions of Stock Exchange.

11. ,d miHkksDrk ds fdUgha pkj mÙkjnkf;Roksa dk o.kZu djsaA 4
Explain any four responsibilities of a Consumer.

12. m|ferk ls vkidk D;k vfHkizk; gS \ m|e'khyrk fodkl dh
rhu vko';drk,¡ fy[ksaA 4
What do you mean by Entrepreneurship ?
Mention three needs of Entrepreneurship
Development.
13. ,d laxBu esa e/;Lrjh; izcU/k ds fdUgha nks dk;ksZa dk o.kZu
djsaA 2
Explain any two functions of middle level
management in an organization.
14. izcU/k ds fdUgha nks dk;ksZa dk o.kZu djsaA 2
Explain any two functions of Management.
15. lkekftd okrkoj.k ds nks igyw le>kb,A 2
Explain any two aspects of Social Environment.
16. vkfFkZd okrkoj.k ls vki D;k le>rs gSa \ 2
What do you understand by Economic
Environment ?
17. ^dk;Z ij izf'k{k.k* dh fdUgha nks fof/k;ksa dks le>kb,A 2
Explain any two methods of 'On the Job
Training'.
18. iw¡th cktkj ds nks izdkjksa ds uke fy[ksaA 2
Name two types of Capital Market.
4309/(Set : A)

(7) 4309/(Set : A)
19. foi.ku ds fdUgha nks dk;ksZa dk la{ksi esa o.kZu djsaA 2
Explain in brief any two functions of marketing.
20. ^m|eh; lkeF;Z* ls vki D;k le>rs gSa \ 2
What do you understand by 'Entrepreneurial
Competency' ?
21. izcU/k ls vkidk D;k vfHkizk; gS \ 1
What do you mean by Management ?
22. uhfr dk vFkZ Li"V djsaA 1
Clarify the meaning of Policy.
23. eqnzk cktkj D;k gS \ 1
What is Money Market ?
24. ewY; (Value) D;k gS \ 1
What is 'Value' ?
25. izcU/k ds fdUgha nks Lrjksa (Levels) ds uke nsaA 1
Name any two levels of Management.
26. fuEu esa ls dkSu&lk fu;kstu dk izdkj ugha gS \ 1
¼v½ fu;e ¼c½ funsZ'ku
¼l½ dk;Zfof/k;k¡ ¼n½ ekspkZcanh
Which of the following is not the type of
Planning ?
(a) Rule (b) Directing
(c) Procedure (d) Strategy
27. jktdks"k@[ktkuk fcy (Treasury Bill) fuEu esa ls fdldk
vax gS \ 1
¼v½ eqnzk cktkj ¼c½ iw¡th cktkj
¼l½ izkFkfed cktkj ¼n½ mijksDr esa ls dksbZ ugha
4309/(Set : A) P. T. O.

(8) 4309/(Set : A)
Treasury Bill is an instrument of which of the
following ?
(a) Money Market
(b) Capital Market
(c) Primary Market
(d) None of the above

28. fuEu esa ls 'KASH' esa fdls lfEefyr ugha fd;k tkrk \ 1
¼v½ K = Kku (Knowledge)
¼c½ A = Lohdkj (Accept)
¼l½ S = dkS'ky (Skills)
¼n½ H = vknrsa (Habits)
Which of the following is not included in
'KASH' ?
(a) K = Knowledge
(b) A = Accept
(c) S = Skills
(d) H = Habits

S
4309/(Set : A)