TN 11th Question Paper 2025 Office Management and Secretaryship

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8487
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Part III — Vocational Subjects
A¾Á»P ÷©»õsø©²® ö\¯¼¯¾®
OFFICE MANAGEMENT AND SECRETARYSHIP
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90
Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß, AøÓU PsPõo¨£õÍ›h®
EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of fairness,
inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw diagrams.

£Sv & I / PART - I

SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15
(ii) öPõkUP¨£mkÒÍ |õßS ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯
Âøhø¯z ÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx
GÊuÄ®.
Note : (i) Answer all the questions.
(ii) Choose the most appropriate answer from the given four alternatives and write
the option code and the corresponding answer.

[ v¸¨¦P / Turn over

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1. __________ ©Û-u ÁÍzøu ÷\ªU-Q-Óx.

(A) BØ-ÓÀ (B) uõ-Û-¯[-S-uÀ
(C) £o BØ-ÓÀ (D) vÓ-ø©
__________ aims at saving manpower.

(a) Efficiency (b) Automation

(c) Workforce (d) Skill

2. _Ø-Öa-`-ÇÀ £°Ø-Ö-ÂU-S® |m-¦ A¾-Á-»-P® _________ Gß-Ö® AøÇU-P¨£-k-Q-Óx.
(A) vÓ¢u A¾-Á-»-P® (B) `ÇÀ |m¦ A¾-Á-»-P®
(C) uÛ-¯õº A¾-Á-»-P® (D) TÖ-{-ø» A¾-Á-»-P®
Environment friendly Office is also known as __________.

(a) Open Office (b) Eco Friendly Office

(c) Private Office (d) Modular Office

3. Tøµ PõØ- ÷ Óõm- h ® ©Ø- Ö ® EÒ SÇõ´ öÁß- i - ÷ »m- h º- P Ò __________
PõØ-÷Óõm-hzøu ÁÇ[-S-Qß-ÓÚ.
(A) ÷|µ-i (B) C¯Ø-øP
(C) ©øÓ-•-P (D) ö\¯Ø-øP
Roof ventilation and internal tube ventilators provide __________ ventilation.

(a) Direct (b) Natural

(c) Indirect (d) Artificial

4. A¾-Á-»P uÍ-Áõ-h[-PÒ __________ £o-¦-›-²® ö©õzu `Ç-¼ß J¸ £S-v-¯õ-S®.
(A) E›-ø©-¯õͺ (B) •u-»õ-Î
(C) öuõ-È-»õÎ (D) FÈ-¯º-PÒ
Office furniture is necessarily a part of the total environment in which the _________ work.

(a) Owner (b) Employer

(c) Worker (d) Employees

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5. £v- Ä - P Ò ÷©»õsø© Gß- £ x J¸ £v- Â ß ÁõÌU- ø Pa _ÇØ- ] ø¯ Auß
E¸- Á õU- P ® •uÀ Auß CÖv {ø» Áøµ Pm- k ¨- £ - k zu Ái- Á - ø ©U- P ¨- £ mh
ö\¯À-£õ-k-PøÍU SÔU-Q-Óx GßÖ Áøµ-¯-Öz-u-Áº __________.
(A) öhß-¯º
(B) ÷áß ÷P. U¹-]-¤Ò
(C) ö»m-i[- öÁÀ ©Ø-Ö® µõ-¤ß-\ß
(D) â.Bº. öhº-›
Records Management refers to the activities designed to control the life cycle of a record from
its creation to its ultimate disposition is defined by __________.
(a) Denyer
(b) Jane K. Crucible
(c) Letting Well and Robinson
(d) G.R. Terry

6. QÍ-Äm P®¨-³m-i[, ÁÍõ-Pz-vÀ __________ US ©õØÖ ÁÇ[-S-Q-Óx.
(A) uµ-Ä Aø©¨-¦-PÒ (B) uµÄ ø©¯®
(C) uµ-Ä ÷\ª¨-£-P® (D) uµ-Ä ö©ß-ö£õ-¸Ò
Cloud Computing provides an alternative to the on-premises __________.
(a) Data Systems (b) Data Center
(c) Data Storage (d) Data Software

7. J¸ |À» A¾-Á-»P __________ A¢-{-Ö-Á-Úz-vØS £» ¸-x-P-øÍU öPõsk Á¢x
÷\ºU-Qß-Óx.
(A) öPõÒøP øP÷¯-k (B) `ÇÀ
(C) £°Ø] øP÷¯k (D) Aø©¨-¦-PÒ ©Ø-Ö® |øh-•-øÓ-PÒ
A good office __________ shall bring in lot of laurels to an organisation.
(a) policy manual (b) atmosphere
(c) practice manual (d) systems and procedures

8. A¾-Á-»P øP÷¯k Gß-£x J¸ {Ö-Á-Úz-øu¨ £Ø-Ô¯ uP-ÁÀ-PøÍ öÁΨ-£-kzx®
__________ BS®.
(A) BÁ-n® (B) AÔU-øP
(C) ÂÍU-P¨-£-h® (D) Am-h-Á-øn
An office manual is a __________ disclosing the information about an organization.
(a) Document (b) Report
(c) Chart (d) Schedule

[ v¸¨¦P / Turn over

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9. __________ uµ-Ä-uÍz-vÀ uµ-øÁ¨ £iUP GÎuõÚ ©Ø-Ö® PÁ-Úz-øuU PÁ-µU-T-i¯
Ái-ÂÀ ÁÇ[P •i-²®.
(A) Am-h-Á-øn (B) £i-Á[-PÒ
(C) ÁÈ-Põ-mi (D) AÔU-øP
__________ can present data in the database in an attractive and easy to read format.
(a) Table (b) Forms
(c) Wizard (d) Report

10. ¤ß-Á-¸-Á-Ú-ÁØ-ÔÀ Gx DBMS ö©ß-ö£õ-¸Ò ?
(A) ¼£º-B-¤ì ÷£ì (B) ¼ÚUì
(C) ÷©U (D) Âs-÷hõì
Which one is the DBMS software from the following ?
(a) LibreOffice Base (b) Linux
(c) Mac (d) Windows

11. |h¨-¦U PnU-S-PÒ ö£õ-x-ÁõP __________ |£º-PÍõÀ £µõ-©-›U-P¨-£-k-Qß-ÓÚ.
(A) Qµõ-©¨-¦-Ó (B) ÷Áø»
(C) ÷©À-©m-h (D) Áo-P
Current accounts are normally maintained by __________ people.
(a) Rural (b) Working
(c) Royal (d) Business

12. C¢-v¯ IT xøÓ-°À __________ US® ÷©Ø-£m-h GIC, MNC ©Ø-Ö® SME ¤›-Ä-P-ÎÀ
2016 &B® Bs-iÀ £vÄ ö\´-¯¨-£mh {Ö-Á-Ú[-PÒ EÒÍÚ.
(A) 16,000 (B) 18,000
(C) 15,000 (D) 17,000
Indian IT Industry has more than __________ registered companies in the sector across
GIC, MNC and SME categories as of 2016.
(a) 16,000 (b) 18,000
(c) 15,000 (d) 17,000

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13. J¸ |£-›ß uÛ¨-£mh ö\¯À-£õ-k-P-ÐU-PõP __________ öuõ-h[-P¨-£-k-Q-Óx.
(A) öuõ-hº øÁ¨¦ PnU-S (B) ÷\ª¨¦ PnU-S
(C) {ø»-¯õÚ PnU-S (D) |h¨¦ PnU-S
__________ account is opened for individual operations of a person.

(a) Recurring Deposit (b) Savings

(c) Fixed Deposit (d) Current

14. __________ Gß- £ x uP- Á À- P øÍ E¸- Á õU- S - u À, {º- Á - Q z- u À, ÷\ªz- u À ©Ø- Ö ®
£›-©õØ-Ó® ö\´-uÀ Gß-£-uõ-S®.
(A) öuõ-ÈÀ~m-£® (B) uP-ÁÀ ÷Põm-£õ-k
(C) öÁÎU-öPõ-nº-Ä (D) uP-ÁÀ öuõ-ÈÀ~m-£®
__________ means creating, managing, storing and exchanging information.

(a) Technology (b) Information theory

(c) Outsourcing (d) Information Technology

15. __________ Á[-QU PnU-S-P-ÐUS §ä-¯® AÀ-»x ªPU SøÓ¢u C¸¨-¦zöuõøP
÷uøÁ.
(A) |h¨-¦
(B) j©õm
(C) SøÓ¢u öuõ-øP-°À-»õ øÁ¨-¦U-P-nU-S
(D) ÷\ª¨-¦
__________ Bank accounts require zero or very low minimum balance.

(a) Current

(b) Demat

(c) No-frills

(d) Savings

[ v¸¨¦P / Turn over

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£Sv & II / PART - II
SÔ¨¦ : GøÁ÷¯Ý® £z- x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 28 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 10x3=30
Note : Answer any ten questions. Question No. 28 is Compulsory.

16. A¾-Á-»P ÷©»õsø© £ØÔ Áøµ-¯-ÖU-P-Ä®.
Define the term Office Management.

17. ö©´-{-Pº A¾-Á-»-P ÷©»õsø© £ØÔ ]Ö SÔ¨¦ Áøµ-P.
Write short notes on Virtual Office Management.

18. ì©õºm A¾-Á-»-P[-PÒ £ØÔ SÔ¨¦ ÁøµP.
Give a note on Smart Offices.

19. AÔ-Ä-\õº ö\õzx £õ-x-Põ¨¦ Gß-ÓõÀ GßÚ ?
What is an intellectual property protection ?

20. ÷Põ¨-¤-hÀ Gß-ÓõÀ GßÚ ?
What is meant by filing ?

21. ÷©»õsø© ö©ß-ö£õ-¸Ò Gß-ÓõÀ GßÚ ?
What is Management Software ?

22. QÍ-Äm P®¨-³m-i[ ÁøP-P-øͨ £m-i-¯-¼-kP.
List out the types of Cloud Computing.

23. A¾-Á-»P øP÷¯k GßÓ £uzøu Áøµ-¯-ÖU-P-Ä®.
Define the term Office Manual.

24. Am-h-Á-øn-°À EÒÍ EÓ-Ä-P-Îß ÁøP-PÒ GßÚ ?
What are the types of relationships in tables ?

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25. |Ã-Ú Á[-Q-°ß ÷\øÁ-PøÍ £ØÔ SÔ¨¦ GÊxP.
Write a note on Modern Banking services.

26. £»-Á-øP-¯õÚ IT £¯ß-£õ-k £S-v-PÒ Gß-ÓõÀ GßÚ ?
What are the various IT applications area ?

27. £oa `Ç-¼-¯À £ØÔ ]Ö SÔ¨¦ ÁøµP.
Write a short note on Ergonomics.

28. uP-ÁÀ öuõ-ÈÀ-~m-£® \õº¢u ÷\øÁ-PÒ Gß-ÓõÀ GßÚ ?
What is Information Technology enabled services ?

£Sv & III / PART - III

SÔ¨¦ : GøÁ÷¯Ý® I¢-x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 5x5=25
Note : Answer any five questions. Question No. 35 is Compulsory.

29. |P-¸® £o-¯õͺ-P-Îß Ch-Á-\-v SÔz-x ]Ö- S-Ô¨¦ Áøµ-P.
Write a short note on accommodating a mobile workforce.

30. A¾-Á-»P GÊ-x-ö£õ-¸m-P-Îß ÁøP¨-£õmøh ÂÍU-P-Ä®.
Explain the classification of office stationery.

31. A¾-Á-»-P Aø©¨-¦-PÒ ©Ø-Ö® |øh-•-øÓ-P-Îß •U-Q-¯z-x-Á® £ØÔ ÂÁ-›U-P-Ä®.
Describe about the importance of office systems and procedures.

32. öuõ-hº-¦-øh¯ uµ-Ä-uÍz-vß P¸z-øu-²® (Concept) ©Ø-Ö® Auß TÖ-P-øÍ-²®
(Elements) Áøµ-¯-ÖU-P-Ä®.
Define the concept of relational database and its elements.

[ v¸¨¦P / Turn over

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33. Áo-Pa ö\¯À-£õ-k-P-Îß öÁÎUöPõ-nºÄ ÷\øÁ-PÒ Gß-ÓõÀ GßÚ ? Auß
•U-Q¯ ÷\øÁ-PøÍ GÊ-xP.
What is Business Process Outsourcing (BPO) service ? Write its important services.

34. Á[-QU PnU-øPz öuõ-h[-S-Á-uØ-PõÚ |øh-•-øÓ-PÒ ¯õøÁ ?
What is the procedure for opening a bank account ?

35. ÷Põ¨-¦-P-Îß ÁøP¨-£õ-k-Pøͨ £ØÔ GÊxP.
Write about the classification of files.

£Sv & IV / PART - IV

SÔ¨¦ : AøÚz-x ÂÚõU-P-ÐUS® Âøh¯ÎUPÄ®. 2x10=20

Note : Answer all the questions.

36. (A) A¾-Á-»P uÍ-Á-ø©¨-¤ß |ß-ø©-PÒ ©Ø-Ö® wø©-PøÍ ÂÍU-SP.
AÀ»x
(B) _m-h-P-µõ-v-°ß ÁøP-P-øÍ ÂÍU-SP.
(a) Explain the advantages and disadvantages of office layout.

OR

(b) Explain the types of indexing.

37. (A) QÍ-Äm P®¨-³m-i[-Qß |ß-ø©-PÒ ©Ø-Ö® wø©-PøÍ ÂÍU-SP.
AÀ»x
(B) Á[-Q-P-ÎÀ £¯ß-£-kz-u¨-£-k® £i-Á[-PÒ ¯õøÁ ? ›-ÁõP ÂÍU-P-Ä®.
(a) Explain the advantages and disadvantages of Cloud Computing.

OR

(b) What are the forms used in banks ? Explain elaborately.

-o0o-

Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

Books and Solutions

NCERT Books
NCERT Book Solutions
HC Verma Chapter Wise Solutions
RD Sharma Solutions
CGBSE Solutions