PSEB 12th Sample Paper 2027 Business Studies

FOR PUNJAB CLASS 12 PREPARATION

PSEB 12th Sample
Paper 2027 Business
Studies
EXAM YEAR TYPE SUBJECT

Punjab Class 12 2027 Sample Paper Business Studies

Notes · Sample Papers · Previous Year Papers · Mock Tests

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SAMPLE PAPER
CLASS-XII
BUSINESS STUDIES m
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Time Allowed : 3 Hrs.
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Maximum Marks : 80
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General Instructions : l a
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1. This question paper is divided into 5 sections. Sections A, B, C, D and E.
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2. All questions are compulsory.
SECTION—A
Q.1. All questions are compulsory. Each question carries 1 mark. (1×20=20 marks)
Multiple Choice Questions
(i) Who was the first to introduce functional foremanship?
(a) Henry Fayol (b) F.W. Taylor
(c) P.F. Drucker (d) None of these
(ii) 'To increase profit by 20 percent'. Identify the type of plan.
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(a) Policy (b) Objective
(c) Programme (d) Both (a) and (b)
(iii) Directing is a :
(a) Continuous process
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(c) Financial activity
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(iv) Which one of the following is not an element of marketing mix ?
(a) Product (b) Promotion
(c) Protection of Consumer (d) Price
(v) Arshit went to a shop to get a cellphone. The shopkeeper forced him to buy a particular
brand. Which right of Arshit has been violated?
(a) The Right to safety (b) The Right to be informed
(c) The Right to be heard (d) The Right to choose
Fill in the Blanks
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(vi) Every person and every material at right place is the principle of ………. (order/equity)
m (vii) ............ is thinking before doing. (Staffing/Planning)

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(viii) Advertisement is an important ............ source of recruitment. (external/internal)
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s e (ix) Debentures are an example of .............. funds. (borrowed/owners’)
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(x) …………… is a process regarding marketing to persuade and encourage the potential
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a Write True or False
(xi) Luther Gullick gave the acronym POSDCORB to classify the functions of management.
(xii) The study of business environment provides business managers the knowledge about the
opportunities and threats in future.

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(xiii) A new organisation should carry out internal recruitment only.
(xiv) Capital structure helps to determine the proportional mix between owners’ funds and
borrowed funds.
(xv) Any person buying the goods for resale is also a consumer.
Answer the Following Questions. Answer each question in about 1-15 words.
(xvi) At which level of management, are policies framed?
(xvii) How can changes in business environment be helpful to business organisation ?
(xviii) Write any one point of difference between formal and informal organisation.
(xix) What is downward communication ?
(xx) How is controlling a universal function?
SECTION—B
Q. 2. All questions are compulsory. Each question carries 2 marks. Answer each question in
about 40-60 words. (2×10=20 marks)
(i) Identify and state the force that binds all the other functions of management.
(ii) “Scientific management advocates harmony and eliminates discord”. Comment.
(iii) Can planning work in a changing environment? Give a reason to justify your answer.
(iv) A company has its registered office in Delhi, manufacturing unit at Gurgaon and
marketing and sales department at Faridabad. The company manufactures the consumer
products. Which type of organisational structure should it adopt to achieve its target?
(vi) What is “off the job training” ?
(vi) Which style of leadership does not believe in use of power unless it is absolutely
essential?
(vii) Write any two features of controlling.
(viii) What is Business Finance ?
(ix) How does cost of product affect its price ?
(x) Under which consumer right, does a business firm set up consumer grievance cell?
SECTION—C
Q. 3. All questions are compulsory. There is internal choice in each question and each
question carries 4 marks. Answer each question in about 80-100 words. (4×4=16 marks)
(i) Explain briefly the importance of management.
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Discuss in brief features of scientific management.
(ii) Give the importance of Business Environment.
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Give any four steps to make the process of delegation more effective.
(iii) Distinguish between internal and external sources of recruitment.
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Differentiate between formal communication and informal communication.
(iv) For buyers of consumer durable products, what ‘customer care services’ would you
plan as a manager of a firm marketing new brand of motorcycle. Discuss.

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FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels
and other food outlets to declare the kind of oil/fat used in cooking each of the food
items on their menus. Name and explain the Consumer Right being reinforced by this
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proposal.
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Q. 4 Both questions are compulsory. Each question carries 6 marks.
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(i) Read the following paragraph and then answer the questions given below the

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paragraph. (1×6=6 marks)
a Mr. Devansh Bajaj, a resident of Delhi, purchased a brand-new car from a reputed
automobile company. At the time of purchase, the dealer assured him of free servicing for one
year, roadside assistance, extended warranty and excellent after-sale services. Trusting these
promises, Mr. Bajaj finalized the deal and paid the full amount. However, after delivery, the
dealer denied providing the promised services and even withheld essential documents like the
final bill, warranty card and insurance papers. Feeling cheated, Mr. Bajaj filed a complaint in the
Consumer Court under the Consumer Protection Act, 2019. After investigation, the Court found
the dealer guilty of unfair trade practices and violation of consumer rights. It ordered the dealer to
hand over all pending documents, provide the promised facilities and compensate Mr. Bajaj with
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a monetary fine for harassment. This case highlights the role of Consumer Courts in protecting
consumer interests. Depending on the value of the claim, cases can be filed in three types of
Consumer Courts: District Commission (up to ` 1 crore), State Commission (` 1–10 crore), and

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National Commission (above ` 10 crore). Consumer Courts thus empower consumers and hold

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companies accountable for their commitments.
Questions
1. Why did Mr. Bajaj file a case in the Consumer Court?
(a) Due to delay in car delivery
(b) Due to poor mileage of the car
(c) Due to denial of after-sale services and withholding documents
(d) Increase in car price
2. What did the Consumer Court order the dealer to do?
(a) Replace the car entirely
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(b) Return the money only
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(c) Provide documents, promised services and compensation

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(d) Apologize publicly
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s e 3. Which Act protects consumers in such cases in India ?
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(b) Consumer Protection Act, 2019

a (c) Motor Vehicles Act, 2019 (d) Contract Act, 2019
4. Cases involving claims above ` 10 crore can be filed in:
(a) District Commission (b) State Commission
(c) National Commission (d) High Court

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5. The main role of a Consumer Court is to:
(a) Promote sales of business entities
(b) Settle disputes between companies
(c) Protect consumer rights against unfair trade practices by business entities
(d) All these
6. Which type of a trade practice was the dealer guilty of?
(a) Restrictive trade practice (b) Unfair trade practice
(c) Monopolistic trade practice (d) Co-operative trade practice
(ii) Read the following paragraph and then answer the questions given below the
paragraph. (1×6=6 marks)
Sunrise Appliances Ltd. decided to increase the production and sale of refrigerators in the
coming year. The management first studied the market, customer needs and the products offered
by other companies. After studying these factors, the management decided to increase sales by
20% and producing more refrigerators during the year. It also analysed expected demand,
availability of raw materials, prices of materials and market conditions. These factors were
considered while preparing the plan.
The management then evaluated various alternative courses of action by comparing their
costs and expected benefits. After this, it selected the appropriate course of action of increasing
production in the existing factory. It then formulated supportive plans for production, finance,
purchase and marketing. The plan was implemented by giving duties to different departments,
suitable employees and providing the required resources. The management regularly monitored
the progress of the plan and made necessary changes whenever required to achieve the planned
objectives.
Questions
1. The above case study is mainly related to which function of management?
(a) Organising (b) Controlling
(c) Planning (d) Directing
2. Studying the market and customer needs to find possibilities for growth is :
(a) Determination of objectives (b) Identifying opportunities
(c) Implementation of plan (d) Regular monitoring
3. Increasing sales by 20% represents:
(a) Determination of objectives (b) Planning premises
(c) Supportive plan (d) Evaluation of alternatives
4. Expected demand, availability of raw materials and market conditions are examples
of:
(a) Objectives (b) Alternative courses of action
(c) Supportive plans (d) Planning premises
5. Giving duties to different persons in accordance of their abilities is done under :
(a) Planning (b) Recruitment
(c) Staffing (d) Training

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6. Which of the following is the most appropriate conclusion that can be drawn from
the above case study?
(a) Management involves only setting objectives
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(b) Planning involves deciding in advance and selecting the best course of action
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(c) Planning is required only when an organisation faces losses
(d) Planning ends as soon as a course of action is selected
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Q. 5. All questions are compulsory. There is internal choice in each question and each
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question carries 6 marks. Answer each question in about 120-150 words. (2×6=12 marks)
(i) Modern Industries Ltd. is a fast growing company. It is working to achieve its
organisational goals, while also ensuring the satisfaction and development of its
employees. At the same time, it pays attention to the needs of customers and society.
The management believes that the success of the organisation depends not only on
earning profits, but also on fulfilling its responsibilities towards employees and society.
On the basis of the given situation, write any six main objectives of management.
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A young entrepreneur, after completing a degree in Business Administration from a
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reputed university abroad, plans to start a new business venture in India. He wants to
build an efficient organisation with clearly defined jobs, proper allocation of work and

effective co-ordination among employees. By doing so, he wishes to contribute to

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India’s vision of Viksit Bharat @2047 by creating employment opportunities and

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providing useful products and services.
If you were advising the entrepreneur, describe the process of organising that he should
follow for establishing an efficient and successful organisation.
(ii) Millennium Industries Ltd. wants to set up a new manufacturing unit in India. The project
requires a large amount of finance and the management has to decide how the required
funds should be raised. The company wants to maintain a suitable balance between
borrowed funds and owners’ funds so that the business may operate efficiently, earn
satisfactory returns and avoid unnecessary financial risk.
In view of the above situation given above, describe important determinants of capital
structure which the company should keep in mind.
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Bright Future Industries, a mobile phone manufacturing company, is planning to launch a

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new mobile phone in the Indian market. The company wants to fix a suitable price for the

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product so that it can earn a reasonable profit, avoid losses and attract a sufficient number
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of customers. The management knows that fixing the right price is important for the

a successful sale of the new mobile phone and for achieving the company’s business
objectives.
In view of the above situation, what factors should Bright Future Industries consider while
determining the price of its new mobile phone? Explain.

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