Karnataka 2nd PUC Question Paper 2026 Retail

£ÉÆÃAzÀt ¸ÀASÉå :
Registration No. :

V1 – 2026
«µÀAiÀÄ ¸ÀAPÉÃvÀ /
62 (NS)
Subject Code

jÃmÉʯï / RETAIL
(Kannada and English Versions)

[¸ÀªÀÄAiÀÄ: 2 UÀAmÉ 15 ¤«ÄµÀUÀ¼ÀÄ] [MlÄÖ ¥Àæ±ÉßUÀ¼À ¸ÀASÉå : 37] [UÀjµÀ× CAPÀUÀ¼ÀÄ : 60]
[Time : 2 Hours 15 Minutes] [Total No. of questions : 37] [Max. Marks : 60]

(Kannada Version)
ÓÜãaÜ®æWÜÙÜá : 1. F ¥Àæ±Éß ¥ÀwæPÉAiÀÄÄ 37 ªÀ¸ÀÄÛ¤µÀ× ºÁUÀÆ «µÀAiÀĤµÀ×
ªÀiÁzÀjAiÀÄ ¥Àæ±ÉßUÀ¼À£ÀÄß ºÉÆA¢zÉ. ¸ÀjAiÀiÁzÀ ¸ÀÆZÀ£ÉUÀ¼À£ÀÄß
¥Á°¹j.
2. §®¨sÁUÀzÀ°è PÉÆnÖgÀĪÀ CAQUÀ¼ÀÄ ¥Àæ±ÉßUÀ½VgÀĪÀ
¥ÀÆtð CAPÀUÀ¼À£ÀÄß vÉÆÃj¸ÀÄvÀÛzÉ ªÀÄvÀÄÛ JµÀÄÖ ¥Àæ±ÉßUÀ½UÉ
GvÀÛj¸À¨ÉÃPÉAzÀÄ w½¸ÀÄvÀÛzÉ.
3. ¥Àæ±Éß ¥ÀwæPÉAiÀÄ£ÀÄß N¢PÉƼÀî®Ä 15 ¤«ÄµÀUÀ¼À PÁ¯ÁªÀPÁ±ÀªÀÅ
¸ÉÃjzÀAvÉ GvÀÛj¸À®Ä ¤UÀ¢¥Àr¸À¯ÁzÀ ¸ÀªÀÄAiÀĪÀ£ÀÄß
¥Àæ±Éß ¥ÀwæPÉAiÀÄ ªÉÄïÁãUÀzÀ°è PÉÆqÀ¯ÁVzÉ.
4. ¥Àæ±Éß ¥ÀwæPÉAiÀÄ£ÀÄß 60 CAPÀUÀ½UÉ ¹zÀÞ¥Àr¸À¯ÁVzÉ.
ªÀiË®åªÀiÁ¥À£ÀzÀ°è «zÁåyðUÀ¼ÀÄ ¥ÀqÉzÀ CAPÀUÀ¼À£ÀÄß
±ÉÃPÀqÁ 50 PÉÌ ¥ÀjªÀwð¸À¯ÁUÀĪÀÅzÀÄ.
5. ¨sÁUÀ-‘J’ zÀ°è£À ¥Àæ±ÉßUÀ½UÉ ¥ÀæxÀªÀĪÁV §gÉzÀ GvÀÛgÀUÀ¼À£ÀÄß
ªÀiÁvÀæ ªÀiË®åªÀiÁ¥À£ÀzÀ°è ¥ÀjUÀt¸À¯ÁUÀĪÀÅzÀÄ.
6. F ¥Àæ±Éß ¥ÀwæPÉAiÀÄ°è ‘‘Employability Skills’’ UÉ ¸ÀA§A¢ü¹zÀ
¥Àæ±ÉßUÀ¼À£ÀÄß M¼ÀUÉÆArzÀÄÝ, F ¥Àæ±ÉßUÀ¼£ À ÄÀ ß DAUÀè¨Ás µÉAiÀÄ°è ªÀiÁvÀæ
¤ÃqÀ¯ÁVzÉ. F ¥Àæ±ÉßUÀ¼£ À ÄÀ ß DAUÀè¨Ás µÉAiÀÄ°èAiÉÄà GvÀÛj¸ÀĪÀÅzÀÄ.
P.T.O.

62 (NS) -2-

¨sÁUÀ - J
I. ¸ÀjAiÀiÁzÀ GvÀÛgÀªÀ£ÀÄß Dj¹ §gɬÄj : (10 × 1 = 10)

1) Motivation is derived from the word

a) Motive b) Motion

c) Moto d) Motivate

2) The spreadsheet along the following is

a) Impress b) Microsoft Excel

c) Libre Officer Writer d) Libre Office Base

3) ªÀiÁgÁl ¸ÀºÁAiÀÄPÀgÀÄ PɼÀV£À C£ÀĸÀgÀt zÉÆõÀUÀ¼À£ÀÄß ¸Àj¥Àr¸ÀĪÀ
dªÁ¨ÁÝgÀgÀÄ

a) «vÀgÀuÉ b) zÉÆõÀ ¸Àj¥ÀrPÉ

c) ¥ÀæZÁgÀ d) ªÀiÁ°ÃPÀ

4) ªÀiÁgÁl ¸ÀºÁAiÀÄPÀjUÉ EvÀgÀjAzÀ C£ÀĪÀÄw ¨ÉÃPÁUÀĪÀ ¸ÀAzÀ¨sÀðªÀÅ
CªÀgÀ ____________ «ÄwAiÀÄ£ÀÄß CjAiÀÄĪÁUÀ.

a) dªÁ¨ÁÝj b) ºÀPÀÄÌ

c) ±ÀQÛ d) C¢üPÁgÀ

5) N¥À£ï JAqÉqï ¥Àæ±ÉßUÀ¼ÀÄ ¸ÀªÀĸÉåUÀ¼À£ÀÄß «ªÀj¸À®Ä, ªÀVÃðPÀj¸À®Ä ªÀÄvÀÄÛ
____________ ¸ÀAUÀ滸À®Ä G¥ÀAiÀÄÄPÀÛªÁVzÉ.

a) eÕÁ£À b) nÃPÉUÀ¼ÀÄ
c) ªÀiÁ»w d) zÀÆgÀÄUÀ¼ÀÄ

-3- 62 (NS)

6) PɼÀV£ÀªÀÅUÀ¼À°è a®ègÉ ªÁå¥ÁjAiÀÄÄ UÁæºÀPÀgÀ ¸ÀªÀĸÉåAiÀÄ£ÀÄß UÀÄgÀÄw¸ÀĪÀ
ªÀÄÆ®ªÀ®èzÀÄÝ AiÀiÁªÀÅzÀÄ?
a) ªÀiÁgÁl ¸ÀºÁAiÀÄPÀ£À ¥ÀæwQæAiÉÄ
b) UÁæºÀPÀgÀ ¸À¨sÉ
c) ¸ÁªÀiÁfPÀ UÀÄA¥ÀÄ
d) PÁAiÀÄð¤ªÁðºÀPÀgÀ ¸À¨sÉ

7) UÁæºÀPÀ ªÀiÁ»wAiÀÄ£ÀÄß ¸ÀAUÀ滹 ¸ÀAgÀQë¸À®Ä a®ègÉ ªÁå¥ÁjUÀ¼ÀÄ
§¼À¸À§ºÀÄzÁzÀªÀÅ.
a) ªÁgÀAn PÁqïð b) «ZÁgÀuÉUÀ¼ÀÄ
c) ¥ÀæwQæAiÉÄ d) ªÉ¨ï¸ÉÊmï

8) ¸ÉêÁ UÀÄtªÀÄlÖzÀ°è vÀAvÀæUÀ¼ÀÄ, PÀæªÀÄUÀ¼ÀÄ ªÀÄvÀÄÛ PÁAiÀÄðPÀëªÀÄvÉ
____________ ¸ÉÃjªÉ.
a) ¸ÀAªÀºÀ£À b) ªÀiÁ»w ªÀåªÀ¸ÉÜ
c) ¤ªÀðºÀuÉ d) ¤AiÀÄAvÀæt ªÀåªÀ¸ÉÜ

9) UÁæºÀPÀgÉÆA¢UÉ ¤gÀAvÀgÀ ¸ÀA§AzsÀªÀ£ÀÄß ____________ ªÀÄÆ®PÀ
¤ªÀð»¸À¨ÉÃPÀÄ.
a) ¸ÀA¥ÀPÀðzÀ°ègÀĪÀÅzÀÄ b) zÀÆgÀÄUÀ¼À£ÀÄß ¸ÁéUÀw¸ÀĪÀÅzÀÄ
c) ¤µÁ× PÁAiÀÄðPÀæªÀÄUÀ¼ÀÄ d) ¥ÀæwQæAiÉÄ PÉüÀĪÀÅzÀÄ

10) CRM £À UÀªÀÄ£À PÉÃA¢æÃPÀÈvÀªÁVgÀĪÀÅzÀÄ.

a) ¤ªÀðºÀuÉ b) UÁæºÀPÀ
c) ¸Á®UÁgÀgÀÄ d) GvÁàzÀPÀgÀÄ

62 (NS) -4-

¨sÁUÀ - ©

II. F PɼÀV£À AiÀiÁªÀÅzÁzÀgÀÆ ºÀvÀÄÛ ¥Àæ±ÉßUÀ½UÉ GvÀÛj¹ : (10 × 2 = 20)

11) List the steps to overcome personality disorders.

12) Differentiate between Worksheet and Workbook.

13) UÁæºÀPÀgÀ ¸ÀªÀĸÉå UÀÄgÀÄw¸ÀĪÀ ªÀÄÆ®UÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

14) D£ï¯ÉÊ£ï «ªÀıÉð JAzÀgÉãÀÄ?

15) qÉÃmÁ ªÉÃgïºË¸ï JAzÀgÉãÀÄ?

16) UÁæºÀPÀgÀ ¤jÃPÉëUÀ¼À£ÀÄß «ÄÃj¸ÀĪÀ ªÀiÁUÀðUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

17) ¸ÀAªÀºÀ£ÀzÀ ¥ÀæQæAiÉÄUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

18) §zÀ¯ÁªÀuÉUÀ¼À CxÀðªÀ£ÀÄß §gɬÄj.

19) £Á«Ã£ÀåvÉ JAzÀgÉãÀÄ?

20) ¹§âA¢UÀ¼ÀÄ C¼ÀªÀr¹PÉƼÀî¨ÉÃPÁzÀ AiÀiÁªÀÅzÁzÀgÀÆ JgÀqÀÄ P˱À®åUÀ¼À£ÀÄß
§gɬÄj.

21) a®ègÉ CAUÀrAiÀÄ°è PÉ®¸ÀUÁgÀgÀÄ ºÉÃUÉ ªÀ¸ÀÛç zsÀj¸À¨ÉÃPÀÄ?

22) ºÀtPÁ¸ÀÄ ¸ÀAZÀ®£À JAzÀgÉãÀÄ?

23) EPF JAzÀgÉãÀÄ?

-5- 62 (NS)

¨sÁUÀ - ¹

III. F PɼÀV£À AiÀiÁªÀÅzÁzÀgÀÆ DgÀÄ ¥Àæ±ÉßUÀ½UÉ GvÀÛj¹ : (6 × 3 = 18)

24) How to minimize the waste and pollution? Explain.

25) List the benefits of green job.

26) ¥ÀjuÁªÀÄPÁj ¸ÀªÀĸÉå ¥ÀjºÁgÀ ¥ÀæQæAiÉÄUÉ ºÀAvÀUÀ¼À£ÀÄß ¥ÀnÖ ªÀiÁr.

27) ±Á¦AUï GvÀà£ÀßUÀ¼ÀÄ JAzÀgÉãÀÄ? JgÀqÀÄ GzÁºÀgÀuÉUÀ¼À£ÀÄß ¤Ãr.

28) ªÀiÁ»w ¸ÀAUÀæºÀuÉAiÀÄ ªÀĺÀvÀéªÀ£ÀÄß ZÀað¹.

29) UÁæºÀPÀgÀ£ÀÄß G½¹PÉƼÀÄîªÀ «zsÁ£ÀUÀ¼À£ÀÄß G¯ÉèÃT¹.

30) ¸ÉêÉAiÀÄ°è£À §zÀ¯ÁªÀuÉAiÀÄÄ ªÀåªÀºÁgÀzÀ ªÉÄÃ¯É ©ÃgÀĪÀ ¥ÀjuÁªÀĪÀ£ÀÄß
G¯ÉèÃT¹.

31) ¥ÀjuÁªÀÄPÁj UÁæºÀPÀ ¸ÉêÉUÉ CUÀvÀåªÁzÀ ¥ÀƪÁð¥ÉÃPÉëUÀ¼À£ÀÄß «ªÀj¹.

32) vÀAqÀzÀ £ÁAiÀÄPÀ£À dªÁ¨ÁÝjUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

33) ¥ÀjuÁªÀÄPÁj PÉ®¸ÀzÀ C¨sÁå¸ÀUÀ¼À£ÀÄß C©üªÀÈ¢Þ¥Àr¸ÀĪÀ ªÀiÁUÀðUÀ¼À£ÀÄß
«ªÀj¹.

62 (NS) -6-

¨sÁUÀ - r







IV. PɼÀV£À AiÀiÁªÀÅzÁzÀgÀÆ JgÀqÀÄ ¥Àæ±ÉßUÀ½UÉ GvÀÛj¹ : (2 × 6 = 12)

34) ¸ÀAWÀnvÀ jÃwAiÀÄ°è ¸ÀªÀĸÉåUÀ¼À£ÀÄß ¤¨sÁ¬Ä¸ÀĪÀ ¤AiÀĪÀÄUÀ¼À£ÀÄß «ªÀj¹.

35) UÁæºÀPÀgÀ ¥ÀæwQæAiÉÄAiÀÄ£ÀÄß EvÀgÀjUÉ ºÉÃUÉ w½¸À§ºÀÄzÀÄ?

36) ªÀiÁ»w ¸ÀAUÀæºÀuÉAiÀÄ ««zsÀ CA±ÀUÀ¼À£ÀÄß ZÀað¹.

37) ªÀåªÀºÁgÀzÀ°è UÁæºÀPÀgÀ ¤µÉ×AiÀÄ£ÀÄß C©üªÀÈ¢Þ¥Àr¹ G½¹PÉƼÀÄîªÀÅzÀÄ
ºÉÃUÉ? «ªÀj¹.

———————

-7- 62 (NS)

(English Version)

Instructions : 1. This question paper consists of 37 objectives and
subjective types of questions. Follow the instruction.

2. Figures in the right hand margin indicate maximum marks
for the question and the number of question to be
attended.

3. The maximum time to answer the paper is given at the
top of the question paper. It includes 15 minutes for reading
the question paper.

4. Question paper is prepared for 60 marks during evaluation
marks obtained by the students will be converted into 50%.
5. For PART – ‘A’ questions only the first written answer will
be considered for evaluation.

6. This question paper consists of questions related to
“Employability Skills”, this questions are given in English
version only. Answer these questions in English only.

PART – A

I. Choose the correct answer : (10 × 1 = 10)

1) Motivation is derived from the word
a) Motive b) Motion
c) Moto d) Motivate

2) The spreadsheet along the following is
a) Impress b) Microsoft Excel
c) Libre Office Writer d) Libre Office Base

3) Sales associate are responsible for correcting follow up __________
mistakes.
a) delivery b) rectification
c) promotional d) owner

62 (NS) -8-

4) Understand the limit of own when sales associate need permission from
other
a) Responsibility b) Rights
c) Power d) Authority

5) Open ended question is good for defining issues classifying and gathering
__________.
a) Knowledge b) Criticism
c) Information d) Complaints

6) Which one of these is not a source of identifying customer problem by the
retailer?
a) Feedback of Sales associate
b) Customer meet
c) Social group
d) Executive meet

7) Retailers can use to gather and store customer information
a) warranty card b) enquires
c) feedback d) website

8) Service quality include strategies, procedures and performance
a) Communication b) Information System
c) Management d) Controlling System

-9- 62 (NS)

9) Maintain continuous relationships by __________ with the customers.
a) Stay in touch b) Welcome complaints
c) Loyalty programs d) Ask for feedback

10) CRM is focussed to
a) Management b) Customer
c) Creditors d) Producers

PART – B

II. Answer any ten of the following questions : (10 × 2 = 20)

11) List the steps to overcome personality disorders.

12) Differentiate between Worksheet and Workbook.

13) What are the sources of identifying customer problems?

14) What do you mean by online review?

15) What is data warehouse?

16) What are the ways to exceed customer expectation?

17) What are the process of communication?

18) Write the meaning of changes.

62 (NS) -10-

19) What is innovation?

20) Write any two skills need to be adopted by staff.

21) How retail workers should dress in retail store?

22) What is mobilizing finances?

23) What is EPF?

PART – C

III. Answer any six of the following questions : (6 × 3 = 18)

24) How to minimize the waste and pollution? Explain.

25) List the benefits of green job.

26) List the steps for an effective problem solving process.

27) What are shopping products? Give two examples.

28) Discuss the importance of storage of data.

29) Mention the ways to retain customers.

-11- 62 (NS)

30) Mention the impact of change in service on business.

31) Explain the pre-requisites for effective customer service.

32) What are the responsibilities of a Team Leader?

33) Explain the ways to develop the effective work habits.

PART – D

IV. Answer any two of the following questions : (2 × 6 = 12)

34) Explain the rules for handling problems in organized way.

35) How to communicate customer feedback to others?

36) Discuss the various aspects of storing of data.

37) How to develop customer loyalty to retain in the business? Explain.

—————————

62 (NS) -12-