TN 11th Question Paper 2024 Office Management and Secretaryship

TN PUBLIC EXAM

QUESTION
PAPER
2024

No. of Printed Pages : 8
7692
!7692IstYearOfficeManagementandSecretaryship! £vÄ Gs
Register Number

Part III — Vocational Subjects
A¾Á»P ÷©»õsø©²® ö\¯¼¯¾®
OFFICE MANAGEMENT AND SECRETARYSHIP
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90
Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß, AøÓU PsPõo¨£õÍ›h®
EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of fairness,
inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw diagrams.

£Sv & I / PART - I

SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15
(ii) öPõkUP¨£mkÒÍ |õßS ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯
Âøhø¯z ÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx
GÊuÄ®.
Note : (i) Answer all the questions.
(ii) Choose the most appropriate answer from the given four alternatives and write
the option code and the corresponding answer.

[ v¸¨¦P / Turn over

7692 2

1. vmhªkuÀ Gߣx A¾Á»P {ºÁõPzvß __________ ö\¯À£õk BS®.
(A) Ai¨£øh (B) |À» (C) •UQ¯©õÚ (-D) •uÀ
Planning is the __________ function of office management.
(a) basic (b) best (c) important (d) first

2. £Qµ¨£mh £o°h® __________ GßÖ® AøÇUP¨£kQÓx.
(A) ö£õx Ch®
(B) Cøn ÷Áø» ö\´²® Ch®
(C) ö£õxÁõÚ Ch®
(-D) uÛ¯õº Ch®
Shared workspace is also known as __________.
(a) Public space
(b) Co-working space
(c) Common space
(d) Private space

3. A¾Á»Pa `ÇÀ Gߣx £o¯õͺPÎß __________ «x J¸ •UQ¯©õÚ
uõUPzøu HØ£kzxQÓx.
(A) ÷Áø» (B) vÓß (C) ö\¯ÀvÓß (-D) uµ®
Office environment is an important bearing on the __________ of the employees.
(a) workforce (b) efficiency (c) performance (d) quality

4. A¾Á»P uÍÁõh[PÒ J¸ __________ •u½k.
(A) Po\©õÚ (B) •øÓ¯õÚ (C) C¯ØøP¯õÚ (-D) Á¾ÁõÚ
Office furniture is a __________ investment.
(a) Substantial (b) Systematic (c) Natural (d) Strong

5. __________ £vÄ ÷©»õsø©°ß ø©¯©õP ÂÁ›UP¨£h»õ®.
(A) ÷Põ¨¤hÀ (B) _mhPµõv
(C) E°öµÊzx _mhPµõv (-D) £vÄPÒ
__________ can be described as the core of Records Management.
(a) Filing (b) Indexing
(c) Vowel Indexing (d) Records

3 7692

6. __________ Gߣx
ÂÁµ[PÎß vµmk AÀ»x £vÄPÎß ÷\ª¨¤ØS
ÁÇ[P¨£k® Chzøua _mk® •øÓ¯õS®.
(A) ÷Põ¨¤hÀ (B) £vÄPÒ
(C) £vÄPÒ ÷©»õsø© (-D) _mhPµõv
__________ can be described as a method of providing indicators for a body of data or
collection of Records.
(a) Filing (b) Records
(c) Record Management (d) Indexing

7. __________ Gߣx vmh[PøÍ {ºÁQ¨£uØPõÚ C»Á\ ö©ßö£õ¸Ò.
(A) möµÀ÷»õ (B) ÷PßÁõ
(C) ¦v¯ ÷©ø\ (-D) GUìöhß]÷¯õ
__________ is the free Software for Managing Projects.
(a) Trello (b) Canva
(c) Fresh Desk (d) Xtensio

8. ö£õ-¸z-xP :
(1) ÁoP GÊx ö£õ¸Ò (i) ÷h¨ iìö£ß\ºPÒ
(2) öhìUhõ¨ P¸ÂPÒ (ii) Cµsk £õUöPm ÷£õºmL÷£õ¼÷¯õUPÒ
(3) ÁøµuÀ P¸ÂPÒ (iii) Piu uø»¨£õß
(4) ÷Põ¨¤hÀ ©ØÖ® ÷\ª¨¦ (iv) CßUöám Põºm›mä
(A) (1)-(iv), (2)-(iii), (3)-(i), (4)-(ii)
(B) (1)-(ii), (2)-(i), (3)-(iv), (4)-(iii)
(C) (1)-(iii), (2)-(i), (3)-(iv), (4)-(ii)
(-D) (1)-(iii), (2)-(ii), (3)-(i), (4)-(iv)
Match :
(1) Business stationery (i) Tape dispensers
(2) Desktop instruments (ii) Two-pocket portfolios
(3) Drawing instruments (iii) Letter head
(4) Filing and storage (iv) Inkjet cartridge
(a) (1)-(iv), (2)-(iii), (3)-(i), (4)-(ii)
(b) (1)-(ii), (2)-(i), (3)-(iv), (4)-(iii)
(c) (1)-(iii), (2)-(i), (3)-(iv), (4)-(ii)
(d) (1)-(iii), (2)-(ii), (3)-(i), (4)-(iv)

[ v¸¨¦P / Turn over

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9. A¾Á»P øP÷¯k Gߣx J¸ __________.
(A) AmhÁøn (B) ÁÈPõmi ¦zuP®
(C) Áøµ£h® (-D) AÔUøP
An office manual is a __________.
(a) Statement (b) Guide book
(c) Diagram (d) Report

10. J¸ ÁoP {ÖÁÚzvß A¾Á»P Aø©¨¦PÒ ©ØÖ® |øh•øÓPÒ Gߣx
£À÷ÁÖ __________ I EÒÍhUQ¯x.
(A) ÷\øÁPÒ (B) xøn Aø©¨¦PÒ
(C) •øÓPÒ (-D) E£Pµn[PÒ
Office systems and procedures of a business establishment comprise of various __________.
(a) services (b) sub systems
(c) methods (d) equipments

11. AmhÁøn E¸ÁõUSÁvÀ EÒÍ EÓÄPÎß ÁøPPÒ __________.
(A) 2 (B) 3 (C) 5 (-D) 4
There are __________ types of relationships in creation of table.
(a) 2 (b) 3 (c) 5 (d) 4

12. __________ Gߣx •ußø©z vÓÄ÷PõÀ ÁȯõP Cµsk AmhÁønPøÍ
JßÓõP CønUP¨ £¯ß£kQÓx.
(A) öÁÎz vÓÄ÷PõÀ
(B) ÁÈPõmi
(C) Cøn¨¦ •ußø©z vÓÄ÷PõÀ
(-D) Cønz vÓÄ÷PõÀ
__________ is used to link two tables together via the primary key.
(a) Foreign Key
(b) Wizard
(c) Composite Primary Key
(d) Composite Key

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13. __________ ÁoP |hÁiUøPPÎÀ Dk£kÁuõÀ ªPÄ® •UQ¯©õÚx BS®.

(A) Põ¨¥mk ÷\øÁPÒ (B) Á[Q°ß ÷\øÁPÒ
(C) £µõ©›¨¦ ÷\øÁPÒ (-D) ÷£õUSÁµzx ÷\øÁPÒ
__________ are very important as it involves in commercial activities.

(a) Insurance Services (b) Banking Services

(c) Maintenance Services (d) Transport Services

14. GDP Gߣuß Â›ÁõUP® __________.

(A) General Data Processor (B) Gross Domestic Product
(C) General Domestic Product (-D) Good Distribution Practice
GDP stands for __________.

(a) General Data Processor (b) Gross Domestic Product

(c) General Domestic Product (d) Good Distribution Practice

15. __________ C¢v¯õÂØS öÁÎ÷¯ uø»ø©¯PzøuU öPõskÒÍx.

(A) £ßÚõmk {ÖÁÚ[PÒ
(B) C¢v¯ ÷\øÁ ÁÀ¾|ºPÒ
(C) E»PÍõ¯ EÒ ø©¯[PÒ
(-D) ÷©ØPsh Hx® CÀø»
__________ have their headquarters outside India.

(a) Multinational Companies

(b) Indian Service Providers

(c) Global In-house Centres

(d) None of the above

[ v¸¨¦P / Turn over

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£Sv & II / PART - II
SÔ¨¦ : H÷uÝ® £zx ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 28 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 10x3=30
Note : Answer any ten of the following questions. Question No. 28 is Compulsory.

16. uõÛ¯[SuÀ GßÓõÀ GßÚ ?
What is meant by Automation ?

17. SøÓ¢u öuõøP°À»õ øÁ¨¦U PnUS GßÓõÀ GßÚ ?
What is meant by no frills account ?

18. IoT GßÓõÀ GßÚ ?
What is an IoT ?

19. TÖ{ø» AøÓP»ß GßÓõÀ GßÚ ?
What is meant by modular furniture ?

20. |ÃÚ A¾Á»P uÍÁõh[PÒ £ØÔ ]Ö SÔ¨¦ ÁøµP.
Write a short note on modern office furniture.

21. £µÁ»õUP¨£mh ÷Põ¨¤hÀ GßÓõÀ GßÚ ?
What is decentralized filing ?

22. A¾Á»P ÷©»õͺ GÚ¨£k£Áº ¯õº ?
Who is the Office Manager ?

23. BYOD GßÓõÀ GßÚ ?
What is BYOD ?

24. QÍÄm P®¨³mi[ £ØÔ ]Ö SÔ¨¦ ÁøµP.
Write a note on Cloud Computing.

25. A¾Á»P øP÷¯kPÎß ÁøPPÒ ¯õøÁ ?
What are the types of office manuals ?

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26. •ußø©z vÓÄ÷PõÀ GßÓõÀ GßÚ ?
What is a Primary Key ?

27. ÂÚÁÀ (Queries) GßÓõÀ GßÚ ?
What is a Query ?

28. ÁoP ö\¯À£õkPÎß öÁÎUöPõnºÄ ÷\øÁPÎß |ßø©PøÍU TÖP.
Write the advantages of business process outsourcing services.

£Sv & III / PART - III
SÔ¨¦ : GøÁ÷¯Ý® I¢x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 5x5=25
Note : Answer any five questions. Question No. 35 is Compulsory.

29. £o°hzvÀ B÷µõUQ¯zøu²®, £õxPõ¨ø£²® GÆÁõÖ £µõ©›¨£x ?
ÂÍUPÄ®.
How do you maintain healthy and safety in the workplace ? Explain.

30. A¾Á»P uÍÁõh[PÎß £¯ß£õkPÒ ¯õøÁ ?
What are the uses of office furnitures ?

31. ÷Põ¨¤h¼ß ÁøPPÒ ¯õøÁ ?
What are the types of filing ?

32. A¾Á»P ÷©»õsø© ö©ßö£õ¸Îß |ßø©, wø©Pøͨ £mi¯¼hÄ®.
List out the advantages and disadvantages of office management software.

33. A¾Á»P øP÷¯kPÎÀ v¸zu® ©ØÖ® £Qº¢uÎzuÀ £ØÔ ÂÍUPÄ®.
Explain Revision and Distribution of Office Manuals.

34. Á[Q AÔUøPPÒ £µõ©›¨¦ – SÔ¨¦ ÁøµP.
Write a note on maintaining bank statements.

35. uµÄuÍzøu E¸ÁõUSÁuØPõÚ £iPøÍ GÊxP.
Write about the steps to create the database.

[ v¸¨¦P / Turn over

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£Sv & IV / PART - IV
SÔ¨¦ : AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 2x10=20
Note : Answer all the questions.

36. (A) (i) A¾Á»P Eu¯õÍ›ß Phø©PÒ ¯õøÁ ?
(ii) ]Ö ÁoPºPÐUPõÚ C»Á\ ö©ßö£õ¸øͨ £ØÔU TÖP.
AÀ-»-x
(B) £vÄ ÷©»õsø©ø¯ ›ÁõP ÂÍUSP.

(a) (i) What are the duties of an Office Assistant ?
(ii) State about the free software for small business.
OR
(b) Elaborate the term records management.

37. (A) A¾Á»P Aø©¨¦PÒ ©ØÖ® |øh•øÓPÎß ÷Põm£õkPøÍ ÂÁ›UPÄ®.
AÀ-»-x
(B) C¢v¯õÂÀ EÒÍ ÁoP ö\¯À•øÓ ÷©»õsø© öuõÈÀxøÓ £ØÔ
ÂÁ›UPÄ®.
(a) Explain the principles of Office System and Procedures.
OR
(b) Explain the Business Process Management Industry in India.

-o0o-

No. of Printed Pages : 7
7708 (A)
!7708AIstYearOfficeManagementandSecretaryship! £vÄ Gs
Register Number

Part III — Vocational Subjects
A¾Á»P ÷©»õsø©²® ö\¯¼¯¾®
OFFICE MANAGEMENT AND SECRETARYSHIP
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90
Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß, AøÓU PsPõo¨£õÍ›h®
EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of fairness,
inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw diagrams.

£Sv & I / PART - I

SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15
(ii) öPõkUP¨£mkÒÍ |õßS ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯
Âøhø¯z ÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx
GÊuÄ®.
Note : (i) Answer all the questions.
(ii) Choose the most appropriate answer from the given four alternatives and write
the option code and the corresponding answer.

[ v¸¨¦P / Turn over

7708 (A) 2

1. A¾Á»P ÷©»õͺ J¸ A¾Á»Pzvß __________ BÁõº.
(A) ö\¯»õͺ (B) C¯US|º
(C) {ºÁõPzvß uø»Áº (D) ÷©Ø£õºøÁ¯õͺ
An Office Manager is the __________ of an office.
(a) Secretary (b) Director
(c) Administrative Head (d) Supervisor

2. __________ ÷£ÚõøÁ¨ ÷£õßÓ ]Ô¯ ÷\ª¨¦ \õuÚ©õP EÒÍx.
(A) PoÛ (B) ÷£Úõ C¯UQ
(C) ÷©ø\U Po¨ö£õÔ (D) ©iUPoÛ
__________ is a small storage device shaped like a pen with built-in data storage.
(a) Computer (b) Pendrive
(c) Desktop (d) Laptop

3. £nzøu¨ ¤›US® ©ØÖ® Gsq® C¯¢vµ® £À÷ÁÖ £nzuõÒPøͨ
ö£¯›mk, A[RPõµ® öPõkzx __________ £nzuõÒPøÍ J¸ {ªh ÷ÁPzvÀ
ö\¯»õUSQÓx.
(A) 1000 (B) 500 (C) 1200 (D) 700
The currency note sorting and counting machine can denominate and authenticate different
currencies at a processing speed of __________ notes per minute.
(a) 1000 (b) 500 (c) 1200 (d) 700

4. __________ ö|QÌußø©ø¯ AvP©õP öPõskÒÍx.
(A) ©õk»º ¤›ÄPÒ (B) vÓ¢u A¾Á»P®
(C) PÚ\xµ uk¨¦PÒ (D) uÛ A¾Á»P®
Flexibility is high in __________.
(a) Modular units (b) Open office
(c) Cubicles (d) Private office

5. A¾Á»P GÊx ö£õ¸mPÒ __________ GßÖ AøÇUP¨£kQÓx.
(A) \õuÚ[PÒ (B) uõÒPÒ
(C) A¾Á»P AΨ¦PÒ (D) ÷©ØTÔ¯vÀ GxĪÀø»
Office stationeries are known as __________.
(a) Equipments (b) Sheets
(c) Office supplies (d) None of the above

3 7708 (A)
6. öPõÒ•uÀ ©ØÖ® ÂØ£øÚ¨ £v÷ÁkPÒ __________ I EÒÍhUQ¯x.
(A) B²Ò Põ¨¥mkz vmhõÁn®
(B) Âø»¨£mi¯À
(C) \¢øu°kuÀ Bµõ´a]
(D) £o¯õͺPÎß Gsn¨ £õ[S £v÷Ák
Purchase and Sales records include __________.
(a) Insurance Policies
(b) Price List
(c) Marketing Research
(d) Record of Employees’Attitude

7. •iÄ GkUS® ö£õÊx __________ uºUP¨£h ÷Ásk®.
(A) ©õÖ£k® Aµ]¯À `Ì{ø» (B) \mh•øÓz ÷uøÁPÒ
(C) ³QzuÀ ©ØÖ® EÒÐnºÄ (D) öuõhº¦øh¯ uPÁÀPÒ
__________ should be avoided when taking decision.
(a) Changing Political Scenario (b) Statutory requirements
(c) Guesswork and Intuition (d) Relevant facts

8. ÷©÷»õi°À EÒÍ uPÁÀ PÍg]¯zøu __________ öPõsk PshÔ¯»õ®.
(A) WWW (B) URL (C) IP (D) http
An information resource in the browser is identified by a __________.
(a) WWW (b) URL (c) IP (d) http

9. J¸ {»¨£µ¨¤¼¸¢x ©ØöÓõ¸ {»¨£µ¨¤ØS uPÁÀPøÍU PhzxÁx
__________ GÚ¨£k®.
(A) £µ¢uÁø» Áø»¯® (WAN)
(B) SÖ® £µ¨¦ Áø»¯® (LAN)
(C) uÛ|£º £µ¨¤øn¯® (PAN)
(D) ©õ|Pµ £µ¨¤øn¯® (MAN)
Transporting information from one geographical location to another is __________.
(a) Wide Area Network (WAN)
(b) Local Area Network (LAN)
(c) Personal Area Network (PAN)
(d) Metropolitan Area Network (MAN)

10. Gߣx £o¯õÚx J¸ ö\¯À£õmiÀ C¸¢x ©ØöÓõ¸
__________
ö\¯À£õmiØS |P¸ÁuõPU P¸u»õ®.
(A) ÷Áø» £zv°À (B) Âv
(C) ÷Áø» Kmh® (D) ÷©ØTÔ¯ AøÚzx®
__________ refers to the ways in which work moves from one operation to another.
(a) Passage of work (b) Rules
(c) Flow of work (d) All the above

[ v¸¨¦P / Turn over

7708 (A) 4

11. Ag\»P SÔ±mk Gs Aø©¨¦ __________ À AÔ•P¨£kzu¨£mhx.
(A) 26th áÚÁ› 1950 (B) 26th ©õºa 1955
(C) 15th BPìm 1972 (D) 15th áÚÁ› 1982
The Pincode system was introduced on __________.
(a) 26th January 1950 (b) 26th March 1955
th
(c) 15 August 1972 (d) 15th January 1982

12. Á[Q GßÝ® Áõºzøu Czuõ¼¯ Áõºzøu £õ[÷Põ GßÓ Áõºzøu°¼¸¢x.
Á¢ux AuØS¨ ö£õ¸Ò __________.
(A) \õ´Ä÷©ø\ (B) £n® (C) ¦zuP® (D) |õØPõ¼
The word bank is derived from the Italian word Banco which means __________.
(a) Desk (b) Money (c) Book (d) Chair

13. J¸ Fȯ›ß ö\¯ÀvÓß £ØÔ¯ AÔUøP __________ GÚ AøÇUP¨£kQÓx.
(A) Põ» Áøµ AÔUøP
(B) •ß÷ÚØÓ AÔUøP
(C) ö\¯ÀvÓß ©v¨¥k AÔUøP
(D) B´Ä AÔUøP
Report on performance of an employee is known as __________.
(a) Periodical Report
(b) Progress Report
(c) Performance Appraisal Report
(d) Inspection Report

14. ]Ó¢u A¾Á»P öÁ¨£{ø» Gߣx \µõ\›¯õP __________ £õµßïm.
(A) 78 iQ› (B) 58 iQ› (C) 48 iQ› (D) 68 iQ›
The ideal office temperature is approximately __________ Fahrenheit.
(a) 78 degree (b) 58 degree (c) 48 degree (d) 68 degree

15. __________ , ö£õx ©UPÎh® ÷£_uÀ Gߣx ©UPÒ öuõhº¤ß •UQ¯z
uSv¯õPU P¸u¨£kQÓx.
(A) ÷©»õͺ (B) uoUøP¯õͺ
(C) ö\¯»õͺ (D) A¾Á»º
Public speaking is an essential quality for Public Relation __________.
(a) Manager (b) Auditor
(c) Secretary (d) Officer

5 7708 (A)
£S-v & II / PART - II
SÔ¨¦ : GøÁ÷¯Ý® £zx ÂÚõU-P-ÐUS Âøh-¯-ÎU-P-Ä®. ÂÚõ Gs 28 &US
Pm-hõ-¯-©õP Âøh-¯-ÎU-P-Ä®. 10x3=30
Note : Answer any ten questions. Question No. 28 is compulsory.

16. |ÃÚ A¾Á»P® Áøµ¯ÖUPÄ®.
Define Modern Office.

17. £÷¯õ&ö©m›U SÔ¨¦ ÁøµP.
Write a short note on Bio-Metric.

18. ‰i¯ _ØÖ öuõø»UPõm], ÂÁ›UPÄ®.
Explain CCTV.

19. A¾Á»P öÁÎa\zvß ‰»[Pøͨ £mi¯¼kP.
List out the sources of Office lighting.

20. ªßÚq¨ £iÁ® – ]Ö SÔ¨¦ ÁøµP.
Write short notes on E-Form.

21. xøÓU÷Põ¨¦ •øÓ GßÓõÀ GßÚ ?
What is decentralized filing ?

22. Cøn¯® ©ØÖ® EÒÎøn¯® SÔzx GÊxP.
Write about internet and intranet.

23. A¾Á»P Aø©¨¦ – ÁøµÂ»UPn® u¸P.
Define - Office System.

24. ÷|º÷Põmk ÷Áø» GßÓõÀ GßÚ ?
What is straight line flow of work ?

[ v¸¨¦P / Turn over

7708 (A) 6

25. Põ÷\õø»°À EÒÍ ö£õ¸ÍhUP® ¯õx ?
What are the contents in a cheque ?

26. •uÀ uPÁÀ AÔUøP GßÓ ö\õÀø» ÂÍUSP (FIR).
Explain the term FIR.

27. Põ¨¥mk u£õÀ GßÓõÀ GßÚ ?
What is insured post ?

28. ©UPÒ öuõhº¤ß ÁøµÂ»UPn® u¸P.
Define Public Relations (PR).

£S-v & III / PART - III
SÔ¨¦ : GøÁ÷¯Ý® I¢x ÂÚõU-P-ÐUS Âøh-¯-ÎU-P-Ä®. ÂÚõ Gs 35 &US
Pm-hõ-¯-©õP Âøh-¯-ÎU-P-Ä®. 5x5=25
Note : Answer any five questions. Question No. 35 is compulsory.

29. £À÷ÁÖ ÁøP¯õÚ A¾Á»P[PøÍ ÂÍUSP.
Explain the various types of Office.

30. ªßÚq¨ £iÁzvÀ EÒÍ |ßø©PÒ ¯õøÁ ?
What are the benefits of E-Form ?

31. uµÄa ö\¯»õUPzvß ÷|õUP[PøÍ ÂÁ›UPÄ®.
State the objectives of Data Processing.

32. Aø©¨¦ ©ØÖ® |øh•øÓ°øÚ ÷ÁÖ£kzxP.
Distinguish between System and Procedure.

33. ªßÚg\À ¤ß öuõhºu¼ß |õßS •ußø© ÷|õUP[PÒ ¯õx ?
What are the four primary objectives for a follow up e-mail ?

34. ©UPÒ öuõhº¦PÒ ÁÇ[S® |ßø©PøÍ GÊxP.
What are the benefits of Public Relations ? Explain.

35. v¸®£ ö£Ö® ^mk GßÓõÀ GßÚ ? AvÀ EÒÍ ö£õ¸ÍhUPzøu GÊxP.
What is meant by withdrawal slip ? Write the contents of withdrawal slip.

7 7708 (A)
£S-v & IV / PART - IV

SÔ¨¦ : AøÚz-x ÂÚõU-P-ÐU-S® Âøh-¯-ÎU-P-Ä®. 2x10=20
Note : Answer all questions.

36. (A) A¾Á»P ChÁ\v SÔzx }º AÔÁx ¯õx ? A¾Á»P ChÁ\vø¯
÷uºÄ ö\´²® ÷£õx P¸zvÀ öPõÒÍ ÷Ási¯ PõµoPøͨ £mi¯¼kP.
AÀ-»-x
(B) _mhPµõv •øÓ°ß ÁøPPøÍU TÔ ÂÍUSP.
(a) What do you understand by Office accommodation ? Enlist the factors to be considered
while selecting Office accommodations.
OR
(b) Explain the various methods of Indexing.

37. (A) A¾Á»PzvÀ EÒÁ¸® Piu[PøÍ øP¯õЮ |øh•øÓPøÍ
ÂÁõvUPÄ®.
AÀ-»-x
(B) uõÛ¯[Q°ß |ßø© ©ØÖ® wø©PÒ ¯õøÁ ?
(a) Discuss the procedure for handling inward Mail.
OR
(b) What are the merits and demerits of automation ?

-o0o-

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