HBSE Class 9 Question Paper 2018 Retail

Code No. 624
CLASS : 9th (Ninth) Series : 9-M/2018
Roll No.










RETAIL
National Skills Qualification Framework (NSQF)
Level - 1
[ fgUnh ,oa vaxzsth ek/;e ]
[ Hindi and English Medium ]
(Only for Fresh/School Candidates)

le; : 2½ ?k.Vs ] [ iw.kk±d : 60
Time allowed : 2½ hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk
iz'u 38 gSaA
Please make sure that the printed pages in this
question paper are 8 in number and it contains
38 questions.

• iz'u-i= esa lcls Åij fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk
ds eq[;-i`"B ij fy[ksaA
The Code No. on the top of the question paper
should be written by the candidate on the front
page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad
vo'; fy[ksaA
Before beginning to answer a question, its Serial
Number must be written.

624 P. T. O.

(2) 624
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr%
vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u dkVsaA
Except answer-book, no extra sheet will be given.
Write to the point and do not strike the written
answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the
question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i=
iw.kZ o lgh gS] ijh{kk ds mijkUr bl lEcU/k esa dksbZ Hkh nkok
Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you
have been supplied the correct and complete
question paper, no claim in this regard, will be
entertained after examination.
uksV % (i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.
(ii) izR;sd iz'u ds vad mlds lkeus fn;s x;s gSaA
Marks are indicated against each
question.
(iii) iz'u la[;k 29, 36, 37 o 38 ds fy, lgh fodYi
pqusaA
Choose the right option for Question
Nos. 29, 36, 37 & 38.
(iv) 'ks"k iz'uksa ds mÙkj muds vadksa ds vuqlkj gh nhft,A
Answer the remaining questions according
to their marks.

624

(3) 624
[ fucU/kkRed iz'u ]

[ Essay Type Questions ]

1. laxfBr fjVsy ,oa vlaxfBr fjVsy esa vUrj dhft,A 6

Differentiate between organized retail and
unorganized retail.
vFkOkk
OR
vPNh miHkksDrk lsok ds rÙoksa dk o.kZu dhft,A 6
Explain the elements of good customer service.
2. ,d fjVsy LVksj dh lQkbZ ,oa LokLF; vuqdwy cukus ds fy,
dqN egÙoiw.kZ rF;ksa dk mYys[k dhft,A 6
Discuss some important points for maintaining
consistent cleaning and hygiene of a retail store.
vFkOkk
OR
miHkksDrk oLrqvksa ds fofHkUu izdkjksa dk o.kZu dhft,A 6
Explain the different types of consumer goods.

[ y?kq mÙkjh; iz'u ]

[ Short Answer Type Questions ]

3. izHkko'kkyh lEizs"k.k ds fdUgha rhu fl)kUrksa dk o.kZu dhft,A 3

Discuss any three principles of effective
communication.

624 P. T. O.

(4) 624
4. xSj LVksj fjVsfyax ds fofHkUu izk:i D;k gS \ 3

What are the various forms of non-store
retailing ?
5. lkexzh lapkyu ds dksbZ rhu ykHk crkb,A 3
State any three advantages of material
handling.
6. iz'u 'kCn D;k gSa \ mnkgj.k nsdj le>kb,A 3

What are the question words ? Discuss with
example.
7. xzkgd ls vPNs lEcU/k cukus ds fy, dksbZ rhu rjhds crkb,A 3
State any three ways to build customer rapport.
8. miHkksDrk O;ogkj dks izHkkfor djus okys fdUgha rhu ?kVdksa dk
o.kZu dhft,A 3

Explain any three factors affecting consumer
behaviour.
[ vfr y?kq mÙkjh; iz'u ]
[ Very Short Answer Type Questions ]

9. czkaM yscy D;k gS \ 1
What is a Brand Label ?

10. LVksj eSustj dkSu gS \ 1
Who is a Store Manager ?

11. ÝsUpkbftax D;k gS \ 1
What is Franchising ?
624

(5) 624
12. fjVsy ifjogu ds lk/kuksa ds uke fyf[k,A 1
Write name of modes of Retail Transportation.
13. lqiqnZxh uksV D;k gS \ 1
What is delivery note ?
14. tkWc vkosnu D;k gS \ 1
What is job application ?
15. fjT;we D;k gS \ 1
What is Resume ?
16. dksbZ nks 'kCn fyf[k,] ftUgs ge fdlh ls feyus ij iz;ksx djrs
gSa \ 1
Write any two words use, whenever we greet
someone.
17. dksbZ nks xSj-fVdkÅ miHkksDrk oLrqvksa dk uke fyf[k,A 1
Write name of any two non-durable consumer
goods.
18. vfXu'kked dh D;k mi;ksfxrk gS \ 1
What is the use of fire extinguishers ?
19. fdlh ,d cM+s Hkkjrh; fjVsyj dk uke crkb,A 1
State the name of any big Indian Retailer.
20. fjVsyj ds nks dk;Z crkb,A 1
State two functions of a Retailer.
21. iSdsftax dk dksbZ ,d ykHk fyf[k,A 1
Write any one advantages of Packaging.

624 P. T. O.

(6) 624
22. fdUgha nks lqfo/kktud oLrqvksa dk uke crkb,A 1
State the name of any two convenience goods.
23. ¶;wpj xzqi ds fjVsy LVksj dk D;k uke gS \ 1
What is the name of retail store of future group ?
24. n`'; epsZ.Mkbtj dkSu gS \ 1
Who is a Visual Merchandiser ?
25. miHkksDrk fcØh lgk;d ds fy, D;k ;ksX;rk gS \ 1
What is the qualification for the job of Customer
Sales Associate ?
26. lkbust D;k gksrk gS \ 1
What is Signage ?
27. LVksj lapkyu lgk;d dk dksbZ ,d dk;Z crkb,A 1
State any one function of Store Operation
Assistant.
28. v'kkfCnd lapkj D;k gS \ 1
What is non-verbal communication ?
[ oLrqfu"B iz'u ]
[ Objective Type Questions ]
29. fuEu esa ls dkSu-lk fjVsy LVksj ugha gS \ 1
(A) fjyk;al ÝS'k (B) esVªks
(C) LisUllZ (D) fcx cktkj
Which of the following is not a retail store ?
(A) Reliance fresh (B) Metro
(C) Spencer's (D) Big Bazar

624

(7) 624
30. xzsM yscy mRikn dh xq.koÙkk dh tkudkjh ugha nsrk gSA
lgh/xyr 1
Grade label do not tell about the quality of the
product. True/False
31. tkWc gsrw izkFkZuk-i= rS;kj djuk ,d dyk ugha gSA 1
lgh/xyr
Preparing the job application is not an art.
True/False
32. fuEufyf[kr esa fjDr LFkku Hkjsa % 1

Fill in the blank of the following :
Hello, sir! How …………. you ? (is/am/are)
33. fjVsfyax mRikn forj.k O;oLFkk dk ………….. dne gSA 1

¼igyk@e/;e@vfUre½
Retailing is the …………. step in the distribution
network of the Merchandise. (first/middle/final)
34. LFkku mi;ksfxrk dk mís'; mRikn dks …………. ij miyC/k
djokuk gSA ¼'kks:e@{ks=h; LVksj@lqfo/kktud LFkku½ 1
Place utility is making the product available
at ……………
(showroom/Regional store/convenience store)

35. miHkksDrk lgdkjh Hk.Mkj ,d fjVsy laLFkk gSA lgh/xyr 1
A consumer co-operative store is a retail in
situation. True/False

624 P. T. O.

(8) 624
36. fuEu esa ls dkSu-lh laxfBr fjVsy dh ,d fo'ks"krk gS \ 1
(A) xfr (B) vkjke
(C) LVkby (D) mijksDr lHkh
Which of the following is a feature of organized
retailing ?
(A) Speed (B) Comfort
(C) Style (D) All of the above
37. fuEu esa ls dkSu-lh fjVsy LVksj dh xfrfof/k ugha gS \ 1
(A) epsZ.Mkbftax (B) LVksj lapkyu
(C) dkjiksjsV fu;kstu (D) lEHkkj rU=
Which of the following is not an activity of a
retail store ?
(A) Merchandising (B) Store operation
(C) Corporate planning (D) Logistics
38. fuEu esa ls dkSu-lk fjT;we ds fy, t:jh gS \ 1
(A) gLrk{kj (B) irk
(C) ;ksX;rk (D) mijksDr lHkh
Which of the following is required for resume ?
(A) Signature (B) Address
(C) Qualification (D) All of the above

S
624