HP Board Class 9 Model Question Paper 2022 Retail Term 2

Term - II (Level - I) (iv) Answers should be brief and to the point in
Class – 9th answer-sheet.
Subject – Retail ©ûÊ⁄ ‚¢ÁˇÊåà ∞fl¢ ‚≈Ë∑ „ÙŸð øÊÁ„∞–
Time : 3 hours M.M. : 40 (v) Answer the questions of 01 mark in one word or
one line, 2 marks in 20 to 40 words, 3 marks in
(i) Candidates are required to give answers in their
60-90 words.
own words as far as practicable.
v •¢∑ ∑ð ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ v ‡ÊéŒ ÿÊ ¬¢ÁÄà ◊ð¥ w •¢∑ Ù¥ flÊ‹ð ¬˝‡ŸÙ¥
¬⁄ˡÊÊÕ˸ ÿÕÊ‚¢÷fl •¬Ÿð ‡ÊéŒÙ¥ ◊𥠩ûÊ⁄ Œð¥–
∑ð ©ûÊ⁄ wÆ-yÆ ‡ÊéŒÙ¥ ◊ð¥ ∞fl¢ x •¢∑ Ù flÊ‹ð ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ {Æ-
(ii) Marks alloted to each question are indicated ~Æ ‡ÊéŒÙ¥ ◊𥠌ËÁ¡∞–
against it.
Q.1. Answer the following questions :
¬˝àÿð∑ ¬˝‡Ÿ ∑ð •¢∑ ©‚∑ð ‚Ê◊Ÿð ÁŒ∞ ª∞ „Ò¥ –
Áfl‡Êð· ÁŸŒð¸‡Ê (Special Instructions) :– (a) Material handling equipments are :
(i) While answering questions, you must indicate on (i) Bag (ii) Trolley
your answer book the same question no. as
(iii) Forklift (iv) All of the above
appears in your question paper.
‚Ê◊ª˝Ë ‚¢øÊ‹Ÿ ∑𠩬∑ ⁄áÊ „Ò¥ —
¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ ŒðÃð ‚◊ÿ ¡Ù ¬˝‡Ÿ ‚¢ÅÿÊ ¬˝‡Ÿ ¬òÊ ¬⁄ Œ‡Êʸ߸ ªß¸
(v) ÕÒ‹Ê (w) ≈˛ Ê‹Ë
„Ò ©ûÊ⁄ ¬ÈÁSÃ∑ Ê ¬⁄ fl„Ë ¬˝‡Ÿ ‚¢ÅÿÊ Á‹πŸÊ •ÁŸflÊÿ¸ „Ò –
(x) » Ù∑¸ Á‹ç≈ (y) ©¬⁄ÙÄà ‚÷Ë
(ii) Do not leave blank page/pages in your answer
(b) Tangible products are :
book.
(i) Book
©ûÊ⁄-¬ÈÁSÃ∑ ∑ð ’Ëø ◊ð¥ πÊ‹Ë ¬ãŸÊ/¬ãŸð Ÿ ¿ÙÁ«∏ ∞–
(ii) Car
(iii) All questions are compulsory.
(iii) Mobile application
‚÷Ë ¬˝‡Ÿ •ÁŸflÊÿ¸ „Ò¥ –
(iv) Both (a) and (b)

≈Ò¥¡Ë’‹ ©à¬ÊŒ „Ò — ߟ◊𥠂ð ∑ ıŸ ‚Ê •ë¿Ë ª˝Ê„∑ ‚ðflÊ•Ù¢ ∑ Ê ∞∑ Ãûfl Ÿ„Ë¥
(v) Á∑ ÃÊ’ (w) ∑ Ê⁄ „Ò ?
(x) ◊Ù’Êß‹ ∞å‹Ë∑ð ‡ÊŸ (y) (v) •ı⁄ (w) ŒÙŸÙ¥ (v) ‚¢øÊ⁄ ∑ ı‡Ê‹
(c) The full form of EFTPOS is : (w) ª˝Ê„∑ Ù¥ ∑ Ù ‚ÈŸŸð ∑ Ë ∑ ‹Ê
(i) Electronic funds transferred at point of (x) ª˝Ê„∑ Ù¥ ∑ð ‚ÊÕ ’„‚
sale (y) ߟ◊𥠂ð ∑ Ù߸ Ÿ„Ë¥
(ii) Easy funds transferred at point of sale Q.2. Answer the following questions : 10 × 2 = 20
(iii) Electronic funds transport at point of sale ÁŸêŸÁ‹Áπà ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ ŒËÁ¡∞ —
(iv) None of these (a) What do you understand by delivery note ?
EFTPOS ∑ Ê ¬Í⁄ Ê ŸÊ◊ „Ò ? Á«‹Ëfl⁄Ë ŸÙ≈ ‚ð •Ê¬ ÄÿÊ ‚◊¤ÊÃð „Ù ?
(v) ß‹ðÄ≈˛ ÙÁŸ∑ » á«‚ ≈˛ Ê¢‚» ⁄¸ « ∞ð≈ åflÊ߸¢≈ •ÊÚ» ‚ð‹
(b) Write a note on customer services.
(w) ß¡Ë » á«‚ ≈˛ Ê¢‚» «¸ ∞ð≈ åflÊ߸¢≈ •ÊÚ» ‚ð‹
ª˝Ê„∑ ‚ðflÊ ¬⁄ ∞∑ Á≈å¬áÊË Á‹πð¥–
(x) ß‹ðÄ≈˛ ÙÁŸ∑ » á«‚ ≈˛ Ê¢‚¬Ù≈¸ ∞ð≈ åflÊ߸¢≈ •ÊÚ» ‚ð‹
(c) What is entrepreneurship ?
(y) ߟ◊𥠂ð ∑ Ù߸ Ÿ„Ë¥
©lÁ◊ÃÊ ÄÿÊ „Ò ?
(d) What is the full form of CNG ?
(d) What is the meaning of customer
CNG ∑ Ê ¬Í⁄ Ê ŸÊ◊ ÄÿÊ „Ò ?
expectation?
(e) Which is not an element of good customer
ÇÊ˝Ê„∑ •¬ðˇÊÊ ∑ Ê ÄÿÊ •Õ¸ „Ò ?
services ?
(i) Communication skills (e) What are the basic needs of customers ?

(ii) Art of listening to customers ª˝Ê„∑ Ù¥ ∑ Ë ’ÈÁŸÿÊŒË ¡M ⁄Ãð¥ ÄÿÊ „Ò¥ ?
(iii) Argument with customer (f) What is green skills ?

(iv) None of these ª˝ËŸ ÁS∑ À‚ ÄÿÊ „Ò ?

(g) What is pollution ? Write the names of types (d) What are the customer expectations from
of pollution. retailer ?
¬˝ŒÍ·áÊ ÄÿÊ „Ò ? ß‚∑ð ¬˝∑ Ê⁄Ù¥ ∑ð ŸÊ◊ Á‹Áπ∞– ª˝Ê„∑ ∑ Ë Á⁄≈ð ‹⁄ ‚ð ÄÿÊ •¬ðˇÊÊ∞° „ÙÃË „Ò ¢ ?
(h) Differentiate between customer and (e) Write a note on the following :
consumer. (i) Floor plan
ª˝Ê„∑ •ı⁄ ©¬÷ÙÄÃÊ ◊𥠕¢Ã⁄ Á‹π𥖠(ii) Procedure for checking stock levels
(i) What are the precautions to be taken by ÁŸêŸÁ‹Áπà ¬⁄ ∞∑ Á≈å¬áÊË Á‹π𥠗
female staff at workplace ? (v) ç‹Ù⁄ ÿÙ¡ŸÊ
∑ Êÿ¸SÕ‹ ◊ð¥ ◊Á„‹Ê ∑ ◊¸øÊÁ⁄ÿÙ¥ ∑ Ù ÄÿÊ-ÄÿÊ ‚ÊflœÊÁŸÿÊ° (w) ÷á«Ê⁄áÊ SÃ⁄ ¬⁄ ¡Ê°ø ∑ ⁄Ÿð ∑ Ë ¬˝Á∑˝ ÿÊ
’⁄ÃŸË øÊÁ„∞ ?
(j) What is internal packing note ?
•Ê¢ÃÁ⁄∑ ¬ÒÁ∑¢ ª ŸÙ≈ ÄÿÊ „Ò ?
Q3. Answer the following questions : 5 × 3 = 15
(a) What is stock level ? Explain its different
types.
÷á«Ê⁄áÊ SÃ⁄ ÄÿÊ „Ò ? ß‚∑ð ÁflÁ÷㟠¬˝∑ Ê⁄Ù¥ ∑ Ê fláʸŸ
∑ ⁄‘¥ –
(b) What are the elements of customer services?
ª˝Ê„∑ ‚ðflÊ•Ù¢ ∑ð ÄÿÊ Ãûfl „ÙÃð „Ò¥ ?
(c) Explain the qualities of a successful
entrepreneur.
∞∑ ‚» ‹ ©l◊Ë ∑ð ªÈáÊÙ¥ ∑ Ê fláʸŸ ∑ ⁄‘¥ –