HBSE Class 12 Question Paper 2021 Business Studies

CLASS : 12th (Secondary) Code No. 209
Series : Sec. April/2021
Roll No.

O;kolkf;d v/;;u
BUSINESS STUDIES
Hkkx – I
PART – I
¼vkRefu"B iz'u½
(Subjective Questions)
(Academic)
[ fgUnh ,oa vaxzsth ek/;e ]
[ Hindi and English Medium ]
(Only for Fresh/School Candidates)

le; : 2 21 ?k.Vs ] [ iw.kk±d : 80 ¼Hkkx–I : 40, Hkkx–II : 40½
Time allowed : 2 21 hours ] [ Maximum Marks : 80 (Part–I : 40, Part–II : 40)

iz'u&i= nks Hkkxkas eas foHkkftr gS % Hkkx–I ¼vkRefu"B½ ,oa Hkkx–II ¼oLrqfu"B½A ijh{kkFkhZ dks nksuksa Hkkxkas ds iz'ukas
ds mÙkj dks viuh mÙkj iqfLrdk eas fy[kuk gSA iz'u&i= dk Hkkx–I ijh{kk vkjEHk gksus ij igys mÙkj&iqfLrdk
ds lkFk fn;k tk,xk rFkk Hkkx–II ds fy, vkf[kjh dk ,d ?kaVs dk le; fn;k tk,xk vFkkZr~ ijh{kk lekIr
gksus ls ,d ?kaVk iwoZ ijh{kkFkhZ dks Hkkx–II dk iz'u i= fn;k tk,xkA
Hkkx–I ds iz'u&i= esa dqy 14 iz'u ,oa Hkkx–II ds iz'u&i= eas dqy 40 iz'u gSaA
Question paper is divided into two Parts : Part–I (Subjective type) and Part–II
(Objective type). Answer the questions of both parts in your answer-book. Part–I
of question paper with answer-book will be provided with starting of
Examination and last one hour of Examination will be given for Part–II i.e.
question paper of Part–II will be provided before one hour of the end of
Examination.
Total questions in question paper of Part–I are 14 and of Part–II are 40.

• Ñi;k tk¡p dj ysa fd Hkkx–I ds bl iz'u-i= esa eqfnzr i`"B 4 rFkk iz'u 14 gSaA
Please make sure that the printed pages in this question paper of Part–I are 4 in
number and it contains 14 questions.

209/ I P. T. O.

(2) 209
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.

• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.

• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

lkekU; funsZ'k %
General Instructions :

(i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.
(ii) izR;sd iz'u ds vad mlds lkeus n'kkZ;s x, gSaA
Marks of each question are indicated against it.

(iii) vkids mÙkj vadkuqlkj gksus pkfg,A
Your answer should be according to marks.

209/ I

(3) 209
[ fucU/kkRed ç'u ]
[ Essay Questions ]

1. çcU/k dh ifjHkk"kk nhft,A çcU/k ds fdUgha pkj dk;ks± dk o.kZu djsAa 6
Define Management. Explain any four functions of Management.

vFkok
OR
oSKkfud çcU/k ds dksbZ pkj fl)kUrksa dk o.kZu djsaA
Explain any four principles of Scientific Management.

2. fu;qfDrdj.k ds vFkZ ,oa egÙo dk o.kZu dhft,A 6
Explain the meaning and importance of Staffing.
vFkok
OR

çf'k{k.k dh ifjHkk"kk nhft,A çf'k{k.k rFkk fodkl esa dksbZ pkj vUrj Li"V dhft,A
Define Training. Clarify any four differences between training and
development.

[ y?kq mÙkjh; ç'u ]
[ Short Answer Type Questions ]

3. fu;kstu dh fdUgha pkj fo'ks"krkvksa dk o.kZu dhft,A 4
Explain any four characteristics of Planning.

4. fodsUæhdj.k ds dksbZ pkj egÙo crkb,A 4
Explain any four importance of Decentralisation.

[ vfr y?kq mÙkjh;
mÙkjh; ç'u ]
[ Very Short Answer Type Questions ]

5. czkafMax ds nks ykHk crkb,A 2

State two advantages of Branding.

209/ I P. T. O.

(4) 209
6. foi.ku ds fdUgha nks dk;ks± dk la{ksi esa o.kZu djsaA 2

Explain in brief any two functions of Marketing.

7. foÙkh; çcU/k ds mn~ns'; dk laf{kIr o.kZu djsaA 2

Briefly state the objectives of Financial Management.

8. fofu;ksx fu.kZ; ls D;k vfHkçk; gSa \ 2

What is meant by Investment Decision ?

9. ^^çcU/k ,d dyk gSA** blds i{k esa dksbZ ,d rdZ nhft,A 2

"Management is an art". Give any one argument in its favour.

10. çcU/k ds rhu Lrjksa dk o.kZu djsaA 2

Explain three levels of Management.

11. vfHkçsj.kk dh fdUgha nks fo'ks"krkvksa dk o.kZu djsaA 2

Explain any two features of Motivation.

12. funs'Z ku ds nks fl)kUrksa dk mYys[k djsaA 2

Discuss two principles of Direction.

13. fu;kstu vkSj fu;U=.k esa dksbZ nks laca/kksa dk o.kZu djsaA 2
Explain any two relationship between Planning and Controlling.

14. fu;U=.k ds dksbZ nks egÙo fy[ksaA 2

Give any two importance of Controlling.

S
209/ I

CLASS : 12th (Secondary) Code No. 209
Series : Sec. April/2021
Roll No.

O;kolkf;d v/;;u
BUSINESS STUDIES
Hkkx – II
PART – II
¼oLrqfu"B iz'u½
(Objective Questions)
(Academic)
[ fgUnh ,oa vaxzsth ek/;e ]
[ Hindi and English Medium ]
(Only for Fresh/School Candidates)

• Ñi;k tk¡p dj ysa fd Hkkx–II ds bl iz'u-i= esa eqfnzr i`"B 16 rFkk iz'u 40 gSaA
Please make sure that the printed pages in this question paper of Part-II are 16 in
number and it contains 40 questions.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.

• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

lkekU; funsZ'k %
General Instructions :
(i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.

209/(Set : A)/ II P. T. O.

(2) 209
(ii) iz'u Øekad 1 ls 40 rd oLrqfu"B iz'u gSaA izR;sd iz'u 1 vad dk gSA
Questions from 1 to 40 are objective type questions. Each question is of 1
mark.

1. vusZLV Msy us çcU/k dks -------------- dgk gSA ¼[kkyh LFkku Hkjsa½ 1

Ernest Dale has called Management as a ……………. . (Fill in the blanks)

2. çcU/k ,d -------------- foKku gSA ¼[kkyh LFkku Hkjsa½ 1

Management is a ……………. Science. (Fill in the blanks)

3. çcU/k ds fdl Lrj ij leUo; vko';d gS \ 1

(A) fuEu Lrj (B) e/;e Lrj

(C) mPp Lrj (D) lHkh Lrj

The coordination is required at which level of management ?

(A) Lower level (B) Middle level

(C) Higher level (D) All levels

4. Hkkjr esa LFkkfir çcU/k la?k dk D;k uke gS \ 1

(A) vkbZ0vkbZ0Vh0

(B) vkbZ0vkbZ0,e0

(C) ,0vkbZ0,e0,0

(D) vkbZ0lh0vkbZ0lh0vkbZ0

209/ II

(3) 209
Name of management association established in India :

(A) IIT (B) IIM

(C) AIMA (D) ICICI

5. fu;kstu ----------------- gksrk gSA 1

(A) ykspiw.kZ (B) LFkk;h
(C) n`<+ (D) mijksDr dksbZ ugha
Planning is ………….. .

(A) Flexible (B) Permanent

(C) Rigid (D) None of these

6. fu;U=.k çcU/k dk -------------- dk;Z gSA 1

(A) çFke (B) f}rh;
(C) r`rh; (D) vfUre
Controlling is the ………….. function of management.

(A) First (B) Second

(C) Third (D) Last

7. çcU/k gS % 1

(A) ,d dyk (B) foKku
(C) dyk o foKku nksuksa (D) buesa ls dksbZ ugha
Management is :

(A) An Art (B) A Science

(C) Both Art and Science (D) None of these
209/ II P. T. O.

(4) 209

8. uhfr fuekZ.k dk dk;Z gS % 1

(A) mPp Lrj çcU/kksa dk

(B) e/; Lrj çcU/kksa dk

(C) dk;Zdkjh Lrj çcU/k

(D) mijksDr lHkh

Policy formation is the function of :

(A) Top level managers

(B) Middle level managers

(C) Operational management

(D) All of the above

9. çcU/k ds pkSng fl)kUrksa ds tUenkrk dkSu gS \ 1

(A) ,Q0 MCY;w0 Vsyj (B) gsujh Qs;ksy

(C) th0 VSjh (D) mijksDr dksbZ ugha

Who is the father of 14 principles of management ?

(A) F. W. Taylor (B) Henry Fayol

(C) G. Terry (D) None

209/ II

(5) 209
10. Vsyj us fdldks çekf.kr djus dh ckr dgha \ 1

(A) eky
(B) e'khu vkSj vkStkj
(C) fof/k;k¡
(D) mijksDr lHkh
Taylor said to standardized :

(A) Goods

(B) Machine and Tools

(C) Methods

(D) All of the above

11. ç'kklfud çcU/k dk firk dkSu gS \ 1

(A) Vsyj (B) Qs;ksy
(C) nksuksa (D) buesa ls dksbZ ugha
Who is the father of Administrative Management ?

(A) Taylor (B) Fayol

(C) Both (D) None of these

12. ekufld ØkfUr ykus dh ckr fdlus dgh \ 1

(A) Qs;ksy (B) Vsyj

(C) gSEeu (D) buesa ls dksbZ ugha

209/ II P. T. O.

(6) 209
Who said about bringing mental revolution ?

(A) Fayol (B) Taylor

(C) Haimann (D) None of these

13. ^^dkj[kkus esa flxjsV ihuk euk gSA** ;g dFku fdl çdkj dh ;kstuk ls lEcfU/kr gS % 1

(A) dk;Zfof/k (B) i)fr;k¡

(C) fu;e (D) buesa ls dksbZ ugha

"No smoking in the factory". This statement is related to which type of plan ?

(A) Procedure (B) Methods

(C) Rule (D) None of these

14. fu;kstu çcU/k dk dkSu-lk dk;Z gS \ 1

(A) çFke (B) f}rh;

(C) r`rh; (D) prqFkZ

Planning is ……………… function of management.

(A) First (B) Second

(C) Third (D) Fourth

15. ------------- fu;kstu dk lkj gS % 1

(A) laxBu (B) fu;U=.k
(C) iwokZuqeku (D) mijksDr lHkh
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(7) 209
………….. is the essence of planning.

(A) Organization (B) Control

(C) Forecasting (D) All of the above

16. fu;kstu ,d ------------- çfØ;k gSA 1

(A) lkef;d (B) fujUrj

(C) vkdfLed (D) okf"kZd

Planning is a ………….. process.

(A) Timely (B) Continuous

(C) Casual (D) Annual

17. fuEu esa ls dkSu-lk fu;kstu dk rÙo ugha gS \ 1

(A) fu;e (B) dk;ZØe

(C) mn~ns'; (D) fu;qfDrdj.k

Which of the following is not an element of Planning ?

(A) Rule (B) Programme

(C) Objectives (D) Staffing

18. fu;kstu loZO;kid ugha gSA ¼lgh/xyr½ 1

Planning is not all pervasive. (True/False)

209/ II P. T. O.

(8) 209

19. ml laxBu dk uke crkb, tks fu;eksa ,oa dk;Zfof/k;ksa ij vk/kkfjr gS % 1

(A) vkSipkfjd (B) vukSipkfjd

(C) mijksDr nksuksa (D) mijksDr dksbZ ugha

Name the organization which is based on rules and procedures.

(A) Formal (B) Informal

(C) Both of the above (D) None of the above

20. fuEu esa ls fdlesa ^^dk;ks± dk nksgjko ugha gksrk** \ 1

(A) vkSipkfjd laxBu
(B) vukSipkfjd laxBu
(C) mijksDr nksuksa
(D) fdlh esa ugha
In which of the following "No overlapping of works" ?

(A) Formal organization

(B) Informal organization

(C) Both of the above

(D) None of these

21. D;k mÙkjns;rk dk HkkjkiZ.k fd;k tk ldrk gS \ ¼gk¡/ugha½ 1

Can Accountability be delegated ? (Yes/No)

209/ II

(9) 209
22. ml laxBu dk uke crkb, tks ^lewg ijEijkvksa* }kjk lapkfyr gksrk gS % 1

(A) vkSipkfjd (B) vukSipkfjd

(C) mijksDr nksuksa (D) mijksDr dksbZ ugha

Name the organization which is directed by "group norms" ?

(A) Formal (B) Informal

(C) Both of the above (D) None of the above

23. fuEu esa ls dkSu v/khuLFkksa dh Hkwfedk ds egÙo dks c<+krk gS \ 1

(A) dsUæh;dj.k

(B) fodsUæh;dj.k

(C) HkkjkiZ.k

(D) fof'k"Vhdj.k

Which of the following increases the importance of the role of subordinates ?

(A) Centralization

(B) Decentralization

(C) Delegation of Authority

(D) Specialisation

209/ II P. T. O.

( 10 ) 209

24. ,d mPp vf/kdkjh ds v/khu v/khuLFkksa dh la[;k dgykrh gS \ 1

(A) lksifud Ük`a[kyk

(B) çcU/k dk foLrkj

(C) iw.kZ fu;U=.k

(D) buesa ls dksbZ ugha

Number of subordinates under a superior is called :

(A) Scalar chain

(B) Span of management

(C) Complete control

(D) None of these

25. fuEu esa ls fu;qfDrdj.k dk rÙo dkSu-lk gS \ 1

(A) HkrhZ (B) p;u

(C) çf'k{k.k (D) mijksDr lHkh

Which of the following is an element of staffing ?

(A) Recruitment (B) Selection

(C) Training (D) All of the above

209/ II

( 11 ) 209
26. çcU/k esa fu;qfDrdj.k dk dk;Z djus okys foHkkx dk uke crkb, % 1

(A) mRiknu foHkkx

(B) deZpkjh foHkkx

(C) foi.ku foHkkx

(D) dksbZ ugha

Name the department performing staffing function of management :

(A) Production Department

(B) Marketing Department

(C) Personnel Department

(D) None

27. p;u ,d ---------------- çfØ;k gSA ¼[kkyh LFkku Hkjsa½ 1

Selection is a ……………. process. (Fill in the blanks)

28. HkrhZ ds vkarfjd òksr esa 'kkfey gS % 1

(A) inksUufr (B) vLFkkbZ vyxko

(C) nksuksa (a) ,oa (b) (D) buesa ls dksbZ ugha

209/ II P. T. O.

( 12 ) 209

Internal source of recruitment includes :

(A) Promotion (B) Lay off

(C) Both (a) & (b) (D) None of these

29. fuEu esa ls dkSu-lk funsZ'ku esa 'kkfey ugha gS \ 1

(A) fu;kstu (B) usr`Ro
(C) lUns'kokgu (D) ;s lHkh
Which of the following is not included in Direction ?

(A) Planning (B) Leadership

(C) Communication (D) All of these

30. fuEu esa dkSu-lk xSj-foÙkh; çksRlkgu ugha gS \ 1

(A) in lqj{kk (B) Lrj

(C) cksul (D) buesa ls dksbZ ugha

Which of the following is not a non-financial incentive ?

(A) Job Security (B) Status

(C) Bonus (D) None of these

31. ---------------- vPNs usrk dk xq.k gSA ¼[kkyh LFkku Hkjsa½ 1

……………. is a quality of a good leader. (Fill in the blanks)

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( 13 ) 209
32. fuEu esa lUns'kokgu dk ek/;e dkSu-lk gS \ 1

(A) fyf[kr (B) ekSf[kd
(C) fyf[kr ,oe~ ekSf[kd (D) vkSipkfjd
Which is the media of communication ?

(A) Written (B) Verbal

(C) Written and Verbal (D) Formal

33. fuEu esa ls dkSu-lk lEçs"k.k çfØ;k dk rÙo ugha gS \ 1

(A) lUns'kc)rk (B) lEçs"k.k

(C) lUns'kokpu (D) çfriqf"V

Which of the following is not an element of Communication process ?

(A) Encoding (B) Communication

(C) Decoding (D) Feedback

34. jksVh] diM+k o edku fdl rjg dh vko';drk ds mnkgj.k gSa \ 1

(A) lEeku (B) 'kkjhfjd

(C) lqj{kk vFkok cpko (D) lkekftd

Food, clothing and shelter are examples of which types of needs ?

(A) Esteem (B) Physiological

(C) Safety or Security (D) Social
209/ II P. T. O.

( 14 ) 209
35. fuEu esa ls dkSu-lk fVdkÅ mRikn dk mnkgj.k ugha gS \ 1

(A) QuhZpj (B) eksckby

(C) LVs'kujh (D) mijksDr lHkh

Which of the following is not an example of durable product ?

(A) Furniture (B) Mobile

(C) Stationary (D) All of the above

36. 'ksfoax Øhe V~;wc fuEu esa ls fdldk mnkgj.k gS \ 1

(A) çkFkfed iSdsftax

(B) f}rh;d iSdsftax

(C) ifjogu iSdsftax

(D) mijksDr esa ls dksbZ ugha

Shaving cream is an example of which of the following ?

(A) Primary Packaging

(B) Secondary Packaging

(C) Transportation Packaging

(D) None of the above

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( 15 ) 209

37. ^yDl* fuEu esa ls fdldk mnkgj.k gS \ 1

(A) czk.M (B) ukedj.k
(C) czk.M uke (D) buesa ls dksbZ ugha
'LUX' is an example of which of the following ?

(A) Brand (B) Branding

(C) Brand Name (D) None of these

38. fuEu esa ls dkSu-lk foi.ku feJ.k dk rÙo gS \ 1

(A) lao)Zu (B) forj.k
(C) mRikn (D) mijksDr lHkh
Which of the following is an element of marketing mix ?

(A) Promotion (B) Place

(C) Product (D) All of the above

39. PERT dk iwjk :i fy[ksaA 1

Write full form of PERT.

40. pkyw lEifÙk;ksa ,oe~ pkyw nkf;Roksa ds ;ksx ds vUrj dks -------------- dgrs gSaA 1

(A) 'kq) dk;Z'khy iw¡th
(B) ldy dk;Z'khy iw¡th
(C) LFkk;h iw¡th
(D) mijksDr dksbZ ugha
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( 16 ) 209
Difference between the total of current assets and current liabilities is called
……………… .

(A) Net Working Capital

(B) Gross Working Capital

(C) Fixed Capital

(D) None of the above

S

209/ II