MBOSE Class 11 Question Paper 2020 for Travel Tourism and Hospitality

Total No. of Printed Pages – 7
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2 02 0

TOURISM & HOSPITALITY
( Theory )

Full Marks : 30

Time : 1 hour

The figures in the margin indicate full marks for the
questions

General Instructions:

(i) Write all the answers in the Answer Script.
(ii) Attempt all parts of a question together at one place.

SECTION – A

1. Choose the most appropriate answer from the given
options of the following (any eight): 1 8 = 8

(a) Which of the following methods are used to
receive information from the sender through a
letter?
(i) Listening
(ii) Speaking
(iii) Reading
(iv) Writing

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(6) (3)

SECTION – C (e) What is phonetics?

3. Write short answer-type questions from the following (i) It is the study of how we write words in English.
(any three): 2 3 = 6 (ii) It is the study of how people understand
(a) What do you understand by Inbound and sentences.
Outbound tourism? (iii) It is the study of how many words the
(b) Explain in brief the three steps to build English language has
self-confidence. (iv) It is the study of the sounds we make when
(c) Write a short note on Special Interest Tourism we speak.
(SIT).

(d) What is the difference between a tourist and an (f) Which of these is not an appropriate non-verbal
excursionist? communication at work?
(e) What are the two types of suites? Explain briefly. (i) Putting arm around a co-worker’s shoulder
(f) List down any four self-management skills. Write (ii) Shaking hands firmly
briefly on them.
(iii) Looking at the speaker with a smile

(iv) Standing with an upright posture
SECTION – D

4. Write long answer-type questions from the following (g) Hotels which are owned by a single owner who
(any three). 4  3 = 12 might use it for some part of the year and rent it
(a) Who is a meet and greet officer? List down the out for the remainder of the year is known as
attributes required by him. (i) Resort
(b) Describe the various types of accommodation in (ii) Condominium hotel
Tourism and Hospitality Industry?
(iii) Time share hotel
(c) Define Verbal Communication? What are its
advantages and disadvantages. (iv) Lodges

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(4) (5)

(h) Pilgrimage tourism is also known as (k) Movement of tourist from one country to another
country is known as
(i) Religion Tourism
(i) Domestic tourism
(ii) Business Tourism (ii) Inbound tourism

(iii) Education Tourism (iii) International tourism
(iv) Outbound tourism
(iv) Health Tourism

(l) When we communicate verbally, we should use
(i) Which of the following is not a tourism (i) Difficult words
component.
(ii) Simple words
(i) Motel (iii) Confusing words

(ii) Tourist (iv) Abbreviation

(iii) Cable Cars
SECTION – B
(iv) Restaurants
(Very short answer type questions)

2. Define the following (Any four ): 1 4 = 4
(j) Which of these is a positive facial expression?
(a) À la Carte Menu
(i) Staring hard (b) Tourists

(ii) Nodding while listening (c) Domestic tourism
(d) Studio room
(iii) Wrinkled forehead
(e) Visual Communication
(iv) Looking away from the speaker
(f) Diphthongs.

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(2) (7)

(b) Choose the correct example of oral (d) List and explain the 4 A’s of Tourism?
communication.
(e) Define the purpose of Tourism and classify it?
(i) Reports
(f) Write down any four factors affecting perspectives
(ii) Newspapers in communication.
(iii) Notes
(iv) Face to face conversation


(c) A room having two double (or perhaps queen)
beds and can be occupied by one or more persons
is called

(i) Double rooms

(ii) Double-double rooms

(iii) King rooms

(iv) Queen rooms

(d) Which of the following is not a Man-made tourist
attraction.

(i) Eiffel Tower

(ii) Taj Mahal

(iii) Himalayan Ranges.

(iv) Qutub Minar

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