CBSE Class 11 Sample Paper 2026 for Office Procedures and Practices

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SAMPLE
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2026

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CBSE | DEPARTMENT OF SKILL EDUCATION
OFFICE PROCEDURES & PRACTICES (SUBJECT CODE - 824)
Blue-print for Sample Question Paper for Class XI (Session 2025 - 2026)

Max. Time: 3 Hours Max. Marks: 60

PART A - EMPLOYABILITY SKILLS (10 MARKS):

OBJECTIVE TYPE SHORT ANSWER
UNIT TOTAL
NAME OF THE UNIT QUESTIONS TYPE QUESTIONS
NO. QUESTIONS
1 MARK EACH 2 MARKS EACH
1 Communication Skills – III 1 1 2
2 Self-Management Skills – III 2 1 3
3 Information and Communication 1 1 2
Technology Skills – III
4 Entrepreneurial Skills – III 1 1 2
5 Green Skills - III 1 1 2
TOTAL QUESTIONS 6 5 11
NO. OF QUESTIONS TO BE ANSWERED Any 4 Any 3 07
Total Mark 1x4=4 2x3=6 10 Marks

PART B – SUBJECT SPECIFIC SKILLS (50 MARKS):

DESCRIPTIVE
OBJECTIVE SHORT SHORT
/LONG
TYPE ANS.TYPE ANS. TYPE
UNIT NAME OF THE UNIT ANS. TYPE
QUESTIONS QUES.-I QUES.- II TOTAL
NO. QUESTIONS
QUESTIONS
1 MARK 2 MARKS 3 MARKS 4 MARKS
EACH EACH EACH EACH
Introduction of office, office
1 manager, organizational 5 1 - 1 7
charts and manuals
Office space and
2 5 1 1 1 8
environment management
Office forms and stationery 1
3 5 1 - 7
Communication -
4 5 1 1 7
5 Office machine 5 - 1 1 7
Correspondence- business
6 7 1 - 1 9
and government
TOTAL QUESTIONS 32 5 3 5 45
NO. OF QUESTIONS TO BE
Any 26 Any 3 Any 2 Any 3 34
ANSWERED
TOTAL MARKS 26x1=26 3x2=6 2x3=6 3x4=12 50 Marks

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CBSE | DEPARTMENT OF SKILL EDUCATION
OFFICE PROCEDURES & PRACTICES (SUBJECT CODE - 824)
Sample Question Paper for Class XI (Session 2025-2026)
Max. Time: 3 Hours Max. Marks: 60

General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 24 questions in two sections – Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type questions.
4. Out of the given (6 + 18 =) 24 questions, a candidate has to answer (6 + 11 =) 17 questions in
the allotted (maximum) time of 3 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section has 06 questions.
ii. There is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section contains 18 questions.
ii. A candidate has to do 11 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

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SECTION A: OBJECTIVE TYPE QUESTIONS
Q.1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i. In listening skills, listening is and hearing is (passive/Active) 1
ii. Write keyboard shortcuts for Undo and Redo commands. 1
In Smart Goal S.M.A.R.T is an acronym for the 5 steps of specific, measurable
realistic, and timely goals.
(a) Awkward
iii. 1
(b) Attainable
(c) Astonishing
(d) None of above
Motivation is classified into
(a) Medium
iv. (b) Low 1
(c) High
(d) None of above
v. What is self-motivation? 1
vi. Two Green Job Role/Job position in water conservation are (any two) 1
Q.2 Answer any 5 out of the given 7 questions (1 x 5 = 5 marks)
A virtual office set up allows business and to work from any
location by using modern technologies
(a) owners and employees
i. 1
(b) Manager and supervisor
(c) Principal and Teachers
(d) Retailer and Wholesaler
The word communication has been derived from the Latin word ?
(a) Secundum
ii. (b) Communis 1
(c) Accendo
(d) Contineo
The term means replacement of manual work by machines.
(a) Mechanization
iii. (b) Metallic 1
(c) Multiple
(d) Mailing
Circular is written while communicating
(a) Special message to a customer
iv. 1
(b) Date and time of meeting
(c) Same message to large reader
Free flow of natural light and air is possible as there are no high partitions. It
v. may help in having uniformity in lighting and ventilation. This increases the 1
efficiency of the staff. (True/ false)
vi. Describe any two advantages of office Form. 1
further facilitates receiving and recording the information and
vii. 1
helps in arranging and processing the collected information
Q.3 Answer any 6 out of the given 7 questions (1 x 6 = 6 marks)
Office is important for an organization because
(a) it offers important clerical and other services to other departments of the
organization
i. 1
(b) it is the information Centre of the business
(c) it connects the outsiders with different departments and vice-versa
(d) All of the above

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This network exists between a superior and subordinates. Since many levels
exist in an organization strucTrue, communication flows from every superior to
his subordinate through .
ii. (a) Wheel 1
(b) Free flow
(c) Single chain
(d) Circular
Machine is used to make impressions of the required denomination
of postage stamps on the outbound letters and envelopes.
(a) Mailing
iii. 1
(b) Franking
(c) Addressing
(d) Accounting
Generally, is an afterthought that comes in mind of the writer after
the whole letter is typed
iv. 1
(a) Manuscript
(b) Post Script
Select Correct Answer: In official correspondence the better salutation is
(a) Sir/Madam
v. (b) My Dear sir 1
(c) Dear Sir
(d) Gentlemen
An open office has the benefit of
(a) Privacy
vi. (b) Economy 1
(c) Efficiency
(d) Inflexibility
Every modern office whether big or small requires a large stationery as well as
vii. 1
other materials that may be needed for office work. (True/ false).
Q.4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
The duties and responsibilities of an office manager are
(a) he has to coordinate the work of different sub-units of the office
i. (b) he is repressible to maintain discipline in the office 1
(c) Both a’ and b’
(d) None of the above
Office machines are devices.
(a) Time saving
ii. (b) labour saving 1
(c) Cost Saving
(d) All of the above
iii. Business letter are silent ambassadors of a business firm (True/ False) 1
Internal communication is between:
(a) Organization to Government
iv. (b) Outsider to organization 1
(c) One department and other in same organization
(d) Business to Customer
The receives information about the customers and then
passes this on to the relevant department within the company.
(a) Back office
v. 1
(b) front office
(c) Private office
(d) open office

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If the time is limited and the business matter requires quick resolution, a
telephone conversation is a better option than written communication?
(a) Oral communication
vi. 1
(b) Internally communication
(c) Externally communication
(d) individual communication
Q.5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
Who is responsible for office management?
(a) Receptionist
i. (b) Managing director 1
(c) Office manager
(d) Chief executive officer
Receipt of Stationery from the supplier in which to make the entry of the items
in the .
(a) Sale Register
ii. 1
(b) Stock Register
(c) Purchase Register
(d) Cash Register
The rooms of the Receptionist should be near the main entrance very that the
iii. 1
staff is not disturbed by the frequent visit of outsiders. (True/ false)
communication is the process of communication which is done
iv. 1
through sending and receiving wordless messages.
Machine help in improving and products.
(a) Reliability
v. (b) Quality of work 1
(c) Compute
(d) Training
Commercial Correspondence is:
(a) Correspondence to Govt.
vi. 1
(b) Correspondence related to business
(c) Correspondence to Undertaking
Q.6 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
is understood to be a place where clerical work is done and all
kinds of paper work is maintained and dealt with.
(a) Office
i. 1
(c) Reception
(b) Factory
(d) None of the above
The communication process may be improved by the received to
make it more responsive.
(a) Feedback
ii. 1
(b) Network
(c) Telefax
(d) Countback
Correspondence Mean:
(a) Communication by post
iii. 1
(b) Contact in person
(c) Communication by Letter
Office equipment help the management in keeping the employees busy and
iv. 1
dissatisfied by providing repetitive work. (True/ False)
Describe the correct principle of forms in this statement “The need to avoid the
v. recording of certain data repeatedly “ 1
(a) Principle of Centralized Control

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(b) Principle of Standardization
(c) Principle of use
(d) Principle of Ease of Entry of Data
The main decision(s) required to be taken under ‘office planning and layout’
is/are
(a) selecting an appropriate location for setting up an office
vii. (b) making suitable arrangement for proper lighting, ventilation, etc 1
(c) designing such a layout of the office so as to achieve maximum space
utility
(d) All of the above

SECTION B: SUBJECTIVE TYPE QUESTIONS

Answer any 3 out of the given 5 questions on Employability Skills (2 x 3 = 6 marks)
Answer each question in 20 – 30 words.
Q.7 What is an ‘Office Manual”? 2
Q.8 What measures should be taken for the safety of workers? 2
Q.9 Briefly explain how many elements are involved in the communication process. 2
Q.10 Discuss the styles of typing business letters. 2
Q.11 What are the two factors which influenced Team Building? (Any Two) 2

Answer any 3 out of the given 5 questions in 20 – 30 words each (2 x 3 = 6 marks)
Q.12 Name two Green Projects which are focusing on Sustainable development and 2
Growth?
Q.13 How to fill forms Online? 2
Q.14 List out two Common Personality Disorders. Any two 2
Q.15 What are the steps to insert a text box in a slide? 2
Q.16 What is Close-Ended Questions? 2
Answer any 2 out of the given 3 questions in 30– 50 words each (3 x 2 = 6 marks)
Q.17 Write short notes on following: 3
(a) Noise control (b) Cleanliness (c) Ventilation
Q.18 What is the procedure for purchasing stationery for an office? 3
Q.19 Describe the advantages and disadvantages of office mechanization. 3

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q.20 What do you mean by Centralization and Decentralization of Office? 4
Q.21 Explain the use of the following machines – 4
a. Biometric time clocks b. Computer
c. Paper shredder d. Electronic Cheque Writer
Q.22 Describe the Essentials of Business Correspondence. 4
Q.23 What are the characteristics of effective communication? 4
Or
Write a short note discussing any two important barriers of communication.
Q.24 The modern tendency is to adopt open office instead of accommodating 4
departments or sections in separate compartments.” State the advantages and
disadvantages of an open office in comparison with separate rooms.?

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

Books and Solutions

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HC Verma Chapter Wise Solutions
RD Sharma Solutions
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