NCERT Book Class 12 Business Studies Chapter 11 Consumer Protection

chapter

11
Consumer Protection
Banks Responsible for Failed
Transactions and No Cash in ATMs

In a landmark consumer forum judgement,
Learning Objectives now, if you do not get money from ATMs, it
would be considered as deficiency of services
After studying this on part of bank,.On May 4, 2017, a petition in
chapter, you should be the Consumer Forum in Raipur was filed where
able to: the complainant submitted photos and video
recording of three failed ATM transactions due
to non-availability of cash bank’s ATMs.
¾¾ state the importance of In front of the forum, the bank argued
consumer protection; that ATM runs with Internet connectivity, so
at the time when users use ATM, he/she is
not directly the bank client. Hence, if the said
¾¾ briefly explain legal money not withdrawn from the ATM, then it
framework for consumer cannot be termed as a deficiency in service.
protection in India; The forum rejected the bank’s logic
completely. The petitioner has presented
photo and video recording at the time of
¾¾ d e s c r i b e c o n s u m e r withdrawal as evidence in front of forum.
Forum acknowledged that the consumers at
rights in India;
various times go to ATM to withdrawn money
every time the message of ‘cash not available’
is the lack in service.
¾¾ briefly describe the ways The forum accepted the petition. After
and means of consumer hearing the arguments of both the parties, the
protection; and forum ordered that if the bank will not provide
ATM service to the customer, then it will be
considered a reduction in service Consumer
Forum imposed a fine of Rs. 2,500 on the bank
including Rs1,500 as compensation for mental
harassment and Rs1,000 for legal expenses
for non-availability of cash in its ATMs as
deficiency in bank services.
Source:http://dailypost.in/news/
consumer-forum-fines-sbi-ignoring-
customers/, 2017.

Ch_11.indd 289 10-08-2022 10:03:34