NCERT Book Class 12 Business Studies Chapter 11 Consumer Protection

chapter

11
Consumer Prote tion
Banks es onsi le for ailed
ransa tions and o Cash in s
In a landmark consumer forum judgement,
Learning Objectives now, if you do not get money from ATMs, it
would be considered as deficiency of services
on part of bank,.On May 4, 2017, a petition in
After studying this
the Consumer Forum in Raipur was filed where
chapter, you should be the complainant submitted photos and video
able to: recording of three failed ATM transactions due
to non-availability of cash bank’s ATMs.
In front of the forum, the bank argued
¾ state the importance of
that ATM runs with Internet connectivity, so
consumer protection; at the time when users use ATM, he/she is
not directly the bank client. Hence, if the said
money not withdrawn from the ATM, then it
¾ briefly explain legal cannot be termed as a deficiency in service.
framework for consumer The forum rejected the bank’s logic
protection in India; completely. The petitioner has presented
photo and video recording at the time of
withdrawal as evidence in front of forum.
¾ describe consumer Forum acknowledged that the consumers at
rights in India; various times go to ATM to withdrawn money
every time the message of ‘cash not available’
is the lack in service.
¾ briefly describe the ways The forum accepted the petition. After
and means of consumer hearing the arguments of both the parties, the
forum ordered that if the bank will not provide
protection; and
ATM service to the customer, then it will be
considered a reduction in service Consumer
Forum imposed a fine of Rs. 2,500 on the bank
including Rs1,500 as compensation for mental
harassment and Rs1,000 for legal expenses
for non-availability of cash in its ATMs as
deficiency in bank services.
Source:http://dailypost.in/news/
consumer-forum-fines-sbi-ignoring-
customers/, 2017.
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