CBSE Class 11 Sample Paper 2026 for Retail

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SAMPLE
PAPER
2026

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CBSE | DEPARTMENT OF SKILL EDUCATION
RETAIL (SUBJECT CODE - 801)
Blue-print for Sample Question Paper for Class XI (Session 2025-2026)
Max. Time: 3 Hours Max. Marks: 60

PART A - EMPLOYABILITY SKILLS (10 MARKS):

SHORT
OBJECTIVE
ANSWER
TYPE
UNIT TYPE TOTAL
NAME OF THE UNIT QUESTIONS
NO. QUESTIONS QUESTIONS
1 MARK 2 MARKS
EACH EACH
1 Communication Skills- III 1 1 2
2 Self-Management Skills- III 2 1 3
3 ICT Skills- III 1 1 2
4 Entrepreneurial Skills- III 1 1 2
5 Green Skills- III 1 1 2
TOTAL QUESTIONS 6 5 11
NO. OF QUESTIONS TO BE
Any 4 Any 3 07
ANSWERED
TOTAL MARKS 1x4=4 2x3=6 10 MARKS
PART B - SUBJECT SPECIFIC SKILLS (50 MARKS):
SHORT
SHORT DESCRIPTIVE/
OBJECTIVE ANS.
ANS. LONG
UNIT TYPE TYPE TOTAL
NAME OF THE UNIT TYPE ANS. TYPE
NO. QUESTIONS QUES.- QUESTIONS
QUES.- I QUESTIONS
II
2 3
1 MARK 4 MARKS
MARKS MARKS
EACH EACH
EACH EACH
1 Fundamentals of retailing 7 1 0 1 9
Process of credit 2
2 6 0 0 8
application
Mechanism for customers 1
3 6 2 1 10
to choose right products
Specialist support to 0
4 7 1 2 10
customers
Health and safety 0
5 6 1 1 8
management
TOTAL QUESTIONS 32 5 3 5 45
NO. OF QUESTIONS
26 Any 3 Any 2 Any 3 34
TO BE ANSWERED
2x3= 3x2=
TOTAL MARKS 1 x 26= 26 4 x 3 = 12 50
6 6
MARKS

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CBSE | DEPARTMENT OF SKILL EDUCATION
RETAIL (SUBJECT CODE -801)
Sample Question Paper for Class XI (Session 2025-2026)
Max. Time: 3 Hours Max. Marks: 60

General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 24 questions in two sections – Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type
questions.
4. Out of the given (6 + 18 =) 24 questions, a candidate has to answer (6 + 11 =) 17
questions in the allotted (maximum) time of 3 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section has 06 questions.
ii. There is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section contains 18 questions.
ii. A candidate has to do 11 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

Pg. 2

SECTION A: OBJECTIVE TYPE QUESTIONS

Q. 1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i Name a command is used to insert or delete a table in a document and format it? 1
ii Which of the following is not entrepreneurial value to be followed by entrepreneur? 1
A. Independence
B. Honesty
C. Disrespect
D. Trust
Iii Which of the following points highlight the importance of dressing appropriately, 1
looking decent and positive body language.
A. Promotes self-respect
B. Boost self confidence
C. It’s a step to overall improvement
D. Every expression leaves no impression
Iv Which of the following is not a part of 4 R’s of sustainability? 1
A. Refuse
B. Reduce
C. Recycle
D. Recreate
v is a feeling of certainty that something exists and is true, especially 1
one without proof.
A. Value
B. Like
C. Dislike
D. Belief
Vi Which type of communication aim for both side to win in a situation balancing one’s 1
rights with the rights of others?

Q. 2 Answer any 5 out of the given 7 questions (1 x 5 = 5 marks)
i A is a request for credit. 1
A. Credit requisition
B. Credit reporting
C. Credit record
D. Credit check
ii Which of the following is a process for managing the prevention of work-related 1
injuries and diseases at the workplace?
A. Health and safety program
B. Visual merchandising
C. Product display
D. Retailing
iii sale refers to sales made to other business rather than individual 1
consumers.
A. B2B
B. B2C
C. B2D
D. Indirect Sales
iv The credit reporting agencies measures the of customers. 1
v Which of the following does not relate to five Cs of credit worthiness? 1
A. Character
B. Capacity
C. Capital
D. Creativity
vi What should be made available to reduce seriousness of injury in retail stores? 1

Pg. 3

vii is the borrower’s net worth.
A. Drawings
B. Capital
C. Risk
D. Condition

Q. 3 Answer any 6 out of the given 7 questions (1 x 6 = 6 marks)
i Window display is the originated sales promotion. 1

A risk assessment examines the conditions at a workplace. 1
ii A. Uneven flooring
B. Spills
C. Misplaced boxes
D. Hazardous
iii Which of these is not essential element of a contract of sale? 1
A. Mannequin
B. Transfer of property
C. Money consideration
D. Goods
iv Registration and maintenance is compulsory in retail business. 1
A. Store
B. Organized
C. Unorganized
D. Non store

v What is the full form of OHS? 1
vi A retailer before extending credit should verify a customer to repay, among other 1
things.
A. Personality
B. Ability
C. Religion
D. Gender
vii Keeping a will help avoid risk of robbery and shoplifting.
A. Security guard
B. Sales man
C. Fireman
D. Receptionist
Q. 4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i CRM is abbreviated as . 1
Which of the following is the most commonly used floor plan in Indian retail industry 1
ii and is economical as well.
A. Diagonal floor plan
B. Straight floor plan
C. Angular floor plan
D. Geometric floor plan
iii Which of the following is a specific skill? 1
A. Carpentry
B. Team work
C. Time management
D. Self motivation
and recording of accidents and emergencies are legal requirements 1
iv for a retail store.
A. Enjoying
B. Shouting
C. Reporting
D. Running

Pg. 4

A person who regularly buys milk from the supermarket is a customer. 1
v A. Wandering
B. Loyal
C. Impulsive
D. Discount
vi How will the sales executive respond when an item is not available to the 1
customer?

Q. 5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i VPN is abbreviated as . 1
A. Visual Private Network
B. Virtual Protocol Network
C. Virtual Private Network
D. Virtual Protocol Networking
ii is an ability to do work with expertise. 1
iii Which of the following should be up to date for customer data protection? 1
A. IT system
B. Music system
C. Home theatre
D. Retail outlet
is a web based sale. 1
iv A. Indirect sale
B. Direct sale
C. Auction date
D. Electric - based
Which of the following is an example of Franchising? 1
v A. MC Donald’s
B. Reliance
C. Bata
D. Louis Philippe
vi service refers to all the things a retailer does for the care of their valued 1
customers after they buy their product.

Q. 6 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i In retailing, products are also called as . 1

operate between manufacturers and retailers. 1
ii A. Retailer
B. Manufacturer
C. Wholesaler
D. Consumer
is the item offered for sale. 1
iii A. Visual Merchandising
B. Retail store
C. Product
D. Store layout
iv The local Kirana Shop is an example of retailing. 1

highlights various product offerings along with their brief description. 1
v A. Store area
B. Point of sale
C. Product webpage
D. Audio tapes
vi Give the Full form of CSA. 1

Pg. 5

SECTION B: SUBJECTIVE TYPE QUESTIONS

Answer any 3 out of the given 5 questions on Employability Skills (2 x 3 = 6 marks)
Answer each question in 20 – 30 words.
Q. 7 Entrepreneurs often exhibit certain attitudes. List any two of them. 2
Q. 8 What do you mean by stakeholders in green economy? Give example. 2
Q. 9 Name all the parts of speech. 2
Q. 10 What is the function of manage option? 2
Q. 11 Write the importance of personal hygiene. 2

Answer any 3 out of the given 5 questions in 20 – 30 words each (2 x 3 = 6 marks)
Q. 12 Define Ergonomics. Give example. 2
Q. 13 Name the various types of agents who are involved in agency- based sales. 2
Q. 14 How product information does help the customer? 2
Q. 15 Define the term ‘customer satisfaction’ 2
Q. 16 Define B2B sales. 2

Answer any 2 out of the given 3 questions in 30– 50 words each (3 x 2 = 6 marks)
Q. 17 Write the objectives of sales promotions. 3
Q. 18 Mention any two characteristics of credit sales. 3
Q. 19 Define credit requisition. 3

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q. 20 Explain 4 Ps of customer service. 4
Q. 21 What is the system of reporting accidents and emergencies to the right person? 4
Q. 22 What are the techniques for encouraging customers? 4
Q. 23 Explain the types of promises made to customers. 4
Q. 24 Nishant works in a retail store at the post of sales associate. One day he finds that a 4
customer is getting upset for a variety of reasons. While some of these reasons are
justified, and others are not as much. The customer was getting angry at
Nishant. How will he deal with this customer? Explain.

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

Books and Solutions

NCERT Books
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HC Verma Chapter Wise Solutions
RD Sharma Solutions
CGBSE Solutions