MBOSE Class 12 Question Paper 2023 for It Ites

No. of Printed Pages—4
HS/XII/A.Sc.Com/ITS/23

2023

IT/ITES

( Vocational Course )

( CRM Domestic Voice )

Full Marks : 30

Time : 1 hour

The figures in the margin indicate full marks for the questions

SECTION—A

1. Choose and write the correct answer from the given
options : 1×8=8

(a) Which of the following is not a stage of active
listening?
(i) Receiving
(ii) Understanding
(iii) Non-responding
(iv) Evaluating

(b) Which of these sentences is in passive voice?
(i) They are watching a movie
(ii) The clock was repaired by Raju
(iii) He is sleeping in the room
(iv) My pet dog bit the postman

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( 2 )

(c) Which of the following is characterized by an extreme
feeling of self-importance?
(i) Narcissistic personality disorder
(ii) Borderline personality disorder
(iii) Dependent personality disorder
(iv) None of the above

(d) A _____ is an electronic document used to store data
in a systematic way and perform calculations just like
an expense sheet.
(i) spreadsheet
(ii) worksheet
(iii) workbook
(iv) name box

(e) What is the default alignment of numbers in a cell?
(i) Left aligned
(ii) Right aligned
(iii) Center aligned
(iv) Randomly aligned

(f) Which menu option do you use to insert a slide?
(i) Edit
(ii) Insert
(iii) Slide
(iv) Tools

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( 3 )

(g) The ability to act in a situation before others do is
(i) interpersonal skills
(ii) initiative
(iii) perseverance
(iv) organisational skills

(h) In a steel factory, a lot of utensils are being made. The
manager finds a number of defective pieces which
have to be discarded. How can the person minimize
the waste?
(i) Give it to kabaadiwala or scrapdealer
(ii) Dump it in a landfill site
(iii) Send it back to the production line to be melted
(iv) Sell it in market

SECTION—B

2. Answer any four of the following very short answer-type
questions : 1×4=4

(a) Explain the meaning of personality.

(b) What do you understand by attitude?

(c) What is perseverance?

(d) Explain green jobs in agriculture.

(e) What is payroll?

(f) Define skill.

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( 4 )

SECTION—C

3. Answer any three of the following short answer-type
questions : 2×3=6

(a) What do you understand by the term ‘result
orientation’?

(b) What are the different types of spreadsheet?

(c) List the top ERP vendors.

(d) What do you understand by the term ‘Business
Process Outsourcing’?

(e) What is listening?

SECTION—D

4. Answer any three of the following long answer-type
questions : 4×3=12

(a) What is stress and how to manage it?

(b) What are the qualities that motivate an entrepreneur?

(c) Define enterprise. Describe the components of
enterprise resource planning.

(d) Explain the advantage and disadvantage of
procurement policy.

(e) What is learning? What is the importance of learning?

HH H

HS/XII/A.Sc.Com/ITS/23/69 K23—350