CBSE Secondary Syllabus 2027 Front Office Operations

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CBSE Secondary
Syllabus 2027
Question Paper
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CBSE Secondary Syllabus 2027 Question Paper
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Front Office Operations

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CBSE | DEPARTMENT OF SKILLglEDUCATION
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CURRICULUM FOR SESSION 2026-2027
FRONT OFFICE OPERATIONS (SUBJECT CODE - 410)
JOB ROLE: FRONT OFFICE EXECUTIVE
CLASS – IX m
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INTRODUCTION:
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s e is a broad category of fields within the service industry that includes g l a
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The Hospitality industry
lodging, eventgplanning, a
a theme parks, transportation, cruise line and additional fields within the
tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on
the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel,
or even an amusement park consists of multiple groups such as facility maintenance, direct
operations (servers, housekeepers, porters, kitchen workers, bartenders, management,
marketing, and human resources etc.).

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This course is an overview of the management practices utilized to direct, operate and control front
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office. This course will teach practical knowledge of appropriate service behaviors for a variety of
e of good service and demonstrate the skills
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guest types, understand the concept and techniques

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acquired and capacity and demonstrate various

COURSE OBJECTIVES:

1. To develop interest and attitudes in hospitality industry.
2. To develop sufficient trained manpower for Hotels, Motels, Restaurants, Railway Catering
Services, Flight Catering Services etc.
3. To assist in the tourism development programmes.
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4. To develop necessary employability skills in the students.
c. 5.o To develop entrepreneurship. m.co
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g la CURRICULUM: a
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This course is a planned sequence of instructions consisting of Units meant for developing
employability and Skills competencies of students of Class IX and X opting for Skills subject along
with other subjects.

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410 – Front Office Operations Class IX & X - 2026-2027
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FRONT OFFICE OPERATIONS (SUBJECT CODE - 410)
CLASS – IX (SESSION 2026-2027)
Total Marks: 100 (Theory-50 + Practical-50)

No. of Hours for Max. Marks
Units Theory and for Theory and
Practical Practical
Employability Skills
Unit 1: Communication Skills-I 10 2
Unit 2: Self-management Skills-I 10 2
Part A

Unit 3: Information and Communication 10
Technology Skills-I 2
Unit 4: Entrepreneurial Skills-I 15 2
Unit 5: Green Skills-I 05 2
Total 50 10
Subject Specific Skill Theory Practical
Unit1: Introduction to Tourism 12 - 06
Unit 2: Major Tourist Destinations of India 20 10 06
Part B

Unit 3: Impacts of Tourism 20 10 08
Unit 4: Hotels 24 15 10
Unit 5: Classification of Hotels 24 15 10
Total 100 50 40
Practical Work
Part C

Practical Examination -- 15
Written Test -- 10
Viva Voce -- 10
Total -- 35
Project Work/Field Visit
Part D

Practical File/Student Portfolio -- 10
Viva Voce 05
Total -- 15
Grand Total 200 100

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DETAILED CURRICULUM/ TOPICS:

Part-A: EMPLOYABILITY SKILLS

S. No. Units Duration in Hours
1. Unit 1: Communication Skills-I 10
2. Unit 2: Self-management Skills-I 10
3. Unit 3: Basic Information and Communication Technology Skills-I 10
4. Unit 4: Entrepreneurial Skills-I 15
5. Unit 5: Green Skills-I 05
TOTAL 50

NOTE: Detailed Curriculum/ Topics to be covered under Part A: Employability Skills
can be downloaded from CBSE website.

Part-B – SUBJECT SPECIFIC SKILLS

S.
Units Sub-Topics Practical
No.
1 Introduction to • Definition • Modes of transport used in tourism
Tourism • Importance • Reasons of travelling
• Classification
• Components of Tourism
Industry
2 Major Tourist • Beaches • Any 10 tourist places of India
Destinations of • Hill stations • Visits as per the location
India • Wild life
• Forts and Palaces
• Temples and other
religious places
3 Impacts of • Environmental • Advantages & Disadvantages of
Tourism • Economical Tourism
• Social • Festivals of India
• Cultural • Folk dances of India
4 Hotels • Introduction to Hospitality • Collect logos of any 10 hotels in
industry India
• History and evolution of • Develop a list of the founders of
hotel industry Indian & International hotels
• Major hotel chains of India
• Major International hotel
chains
5 Classification of • Size • Prepare a list of any 5 hotels of
Hotels • Location and clientele your state & mention the number of
• Supplementary rooms available in them
accommodation • Collect brochures of various hotels
• Collect leaflets of state tourism
organizations & tourist destinations
of your state

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se TEACHING ACTIVITIES g la
a laboratory/ workshops and
The teaching and training activities have to be conducted in classroom,
field visits. Students should be taken to field visits for interaction with experts and to expose them
to the various tools, equipment, materials, procedures and operations in the workplace. Special
emphasis should be laid on the occupational safety, health and hygiene during the training and
field visits.

CLASSROOM ACTIVITIES

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Classroom activities are an integral part of this course and interactive lecture sessions, followed
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by discussions should be conducted by trained teachers. Teachers should make effective use of
a variety of instructional or teaching aids, such as audio-video materials, colour slides, charts,
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diagrams, models, exhibits, hand-outs, online teaching materials, etc. to transmit knowledge and
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impart training to the students.
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aWORK IN LABORATORY/WORKSHOP
PRACTICAL

Practical work may include but not limited to hands-on-training, simulated training, role play, case
based studies, exercises, etc. Equipment and supplies should be provided to enhance hands-on
learning experience of students. Only trained personnel should teach specialized techniques. A
training plan that reflects tools, equipment, materials, skills and activities to be performed by the
students should be submitted by the teacher to the Head of the Institution.

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SKILL ASSESSMENT (PRACTICAL)

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Assessment of skills by the students should be done by the assessors/examiners on the basis of
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practical demonstration of skills by the candidate, Practical examination allows candidates to

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demonstrate that they have the knowledge and understanding of performing a task. This will
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include hands-on practical exam and viva voce. For practical, there should be a team of evaluators.
The same team of examiners will conduct the viva voce.

Project Work (individual or group project) is a great way to assess the practical skills on a certain
time period or timeline. Project work should be given on the basis of the capability of the individual
to perform the tasks or activities involved in the project. Projects should be discussed in the class
and the teacher should periodically monitor the progress of the project and provide feedback for
improvement and innovation. Field visits should be organised as part of the project work. Field

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visits can be followed by a small-group work/project work. When the class returns from the field

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visit, each group might be asked to use the information that they have gathered to prepare
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presentations or reports of their observations. Project work should be assessed on the basis of

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emStudent Portfolio is a compilation of documents that supports theglacandidate’s claim of
practical file or student portfolio.

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Viva voce allows candidates to demonstrate communication skills and content knowledge. Audio
or video recording can be done at the time of viva voce. The number of external examiners would
be decided as per the existing norms of the Board and these norms should be suitably
adopted/adapted as per the specific requirements of the subject. Viva voce should also be
conducted to obtain feedback on the student’s experiences and learning during the project
work/field visits.
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ORGANISATION OF FIELD VISITS/ EDUCATIONAL TOURS

In field visits, children will go outside the classroom to obtain specific information from experts or
to make observations of the activities. A checklist of observations to be made by the students
during the field visits should be developed by the teachers for systematic collection of information
by the students on the various aspects. Principals and teachers should identify the different
opportunities for field visits within a short distance from the school and make necessary
arrangements for the visits. At least three field visits should be conducted in a year.

LIST OF EQUIPMENT/ MATERIALS:

The list given below is suggestive and an exhaustive list should be compiled by the teacher(s)
teaching the subject. Only basic tools, equipment and accessories should be procured by the
Institution so that the routine tasks can be performed by the students regularly for practice and
acquiring adequate practical experience.

1. Lobby Desk
2. Computer with Internet Facility
3. Printer
4. Property Management System
5. Foreign Currency Exchange Board
6. Credit Card Imprinter / EDC Machine
7. Luggage Rack
8. Luggage Trolley
9. Key Rack
10. Message Rack
11. Information Rack
12. Bell Desk
13. Reception Counter
14. Projector
15. Pen
16. Pencil
17. Ruler
18. Register
19. Note Pads
20. Sketch Pens
21. Charts

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