MBOSE Class 12 Question Paper 2024 for IT ITES

Meghalaya Board of School Education

QUESTION
PAPERS

Total No. of Printed Pages—4
HS/XII/A.Sc.Com/ITs/24

2024

IT/ITES

( CRM Domestic Voice )

Full Marks : 30

Time : 1 hour

The figures in the margin indicate full marks for the questions

SECTION—A
1. Choose and write the correct answer from the given
options : 1×8=8

(a) You work at the front desk of a telecom company.
A customer approaches you while you are working.
The customer has a query regarding a bill. What
would you do?
(i) Not pay attention to the customer
(ii) Keep the work aside and help the customer
(iii) Continue doing your work while talking
inattentively to the customer
(iv) Ask the customer to talk to someone else

(b) Mona is helping her sister to overcome a personality
disorder. What should she do?
(i) Talk to her sister
(ii) Engage her in hobbies
(iii) Help her build confidence
(iv) All of the above

/48 [ P.T.O.

( 2 )

(c) What will you do to select an entire worksheet in a
spreadsheet?
(i) Click the File tab and select properties from
the list
(ii) Click the grey row heading
(iii) Click the grey rectangle in the upper left corner
of the spreadsheet
(iv) Click the grey column heading

(d) Which of the following features is used to perform
addition in spreadsheet?
(i) Format option
(ii) Chart
(iii) Graph
(iv) Formula

(e) Which is the correct step for printing a presentation?
(i) File > Print
(ii) File > Print > Handout
(iii) File > Print > Handout > OK
(iv) File > OK

(f) Which option will you use to change the colour of
a text?
(i) Font colour
(ii) Font
(iii) Highlight colour
(iv) Format

HS/XII/A.Sc.Com/ITs/24/48 [ Contd.

( 3 )

(g) Mary believes that she will not have the ability to
work with a team when she starts her business. The
barrier she is facing is
(i) getting capital
(ii) self-doubt
(iii) risk-taking
(iv) lack of plan

(h) Jaanvi’s children have grown up. They have a lot of
clothes that are too small for them now. What should
Jaanvi do with these old clothes?
(i) Throw them in the trash can
(ii) Burn them
(iii) Keep using them even though they are too small
(iv) Donate them or make bags out of them

SECTION—B
2. Answer any four of the following very short answer-type
questions : 1×4=4

(a) Describe self-awareness.

(b) What do you understand by editing data in a cell?

(c) What is decisiveness?

(d) Define enterprise.

(e) Give one advantage of outsourcing.

(f) Define knowledge.

HS/XII/A.Sc.Com/ITs/24/48 [ P.T.O.

( 4 )

SECTION—C
3. Answer any three of the following short answer-type
questions : 2×3=6

(a) What is a complex sentence?

(b) What is a cell in a spreadsheet?

(c) What are organizational skills?

(d) List any two challenges of enterprise systems.

(e) Explain the role of BPO industry.

(f) List some of the important factors affecting learning.

SECTION—D
4. Answer any three of the following long answer-type
questions : 4×3=12

(a) How to overcome barriers to active listening?

(b) Explain goal setting with example.

(c) What are the different types of entrepreneurs?
Explain.

(d) What are the factors affecting ERP?

(e) List and explain top ten (10) BPO companies in India.

(f) What are the various sources of learning?

HH H

HS/XII/A.Sc.Com/ITs/24/48 24K—390

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