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Meghalaya Board of School Education
QUESTION
PAPERS
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Total No. of Printed Pages—6
25/VC/TR&H
2025
TOURISM AND HOSPITALITY
( Vocational Course )
Full Marks : 30
Time : 1 hour
The figures in the margin indicate full marks for the questions
SECTION—A
1. Choose the most appropriate answer from the given
options (any eight ) : 1×8=8
(a) _____ is the main source of revenue for any hotel.
(i) Room rent
(ii) Event spaces
(iii) Leisure facilities
(iv) Food and beverage
(b) The Sanskrit phrase ‘Atithi Devo Bhava’ means
(i) Salute you
(ii) The guest is God
(iii) Good day
(iv) See you soon
/23 [ P.T.O.
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( 2 )
(c) Supply of outside air into or the removal of inside
air from an enclosed space is called as
(i) venting fire
(ii) ventilation
(iii) fire drill
(iv) None of the above
(d) During processing, food can get contaminated
because of
(i) workers
(ii) equipments
(iii) packaging materials
(iv) All of the above
(e) Communication that flows from subordinates to
superiors is
(i) informal communication
(ii) horizontal communication
(iii) upward communication
(iv) downward communication
25/VC/TR&H/23 [ Contd.
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( 3 )
(f) What is the aim of entrepreneurship?
(i) Earn profit
(ii) Solve customers’ need innovatively
(iii) Both of the above
(iv) None of the above
(g) What is the colour code for organic waste?
(i) Blue
(ii) Green
(iii) Red
(iv) Yellow
(h) The two major components of hospitality industry
are accommodation and
(i) food and beverage
(ii) event management
(iii) travel agency
(iv) attractions
25/VC/TR&H/23 [ P.T.O.
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( 4 )
(i) Selling products and services directly to the end
user is known as
(i) channel sales
(ii) retail
(iii) wholesale
(iv) None of the above
(j) As an entrepreneur, you should be
(i) creative
(ii) hardworking
(iii) decision maker
(iv) All of the above
SECTION—B
2. Answer very short answer-type questions of the following
(any four ) : 1×4=4
(a) Define hospitality.
(b) What is a market?
25/VC/TR&H/23 [ Contd.
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( 5 )
(c) Define the shelf life of food.
(d) What is the full form of FSSAI?
(e) Explain the term ‘complaint’.
( f ) What is a brand?
SECTION—C
3. Answer short answer-type questions of the following
(any three ) : 2×3=6
(a) Define the term ‘PPE’.
(b) What is the role of food and beverage staff in
hospitable conduct?
(c) What is Village Haat?
(d) Explain how hesitation in communication can be
removed or minimized.
(e) Differentiate between social etiquette and telephone
etiquette.
( f ) Describe customer satisfaction.
25/VC/TR&H/23 [ P.T.O.
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( 6 )
SECTION—D
4. Answer long answer-type questions of the following
(any three ) : 4×3=12
(a) Write the job profile of a Food and Beverage
personnel.
(b) Explain the methods of removal of waste from food
and beverage counters.
(c) Write a short note on the role of English language
in hospitality industry.
(d) Describe various methods of sales.
(e) Write the importance of HACCP and FSSAI in the
hotel industry.
(f) List down some common entrepreneurship activities
related to society.
25/VC/TR&H/23 K25—1300
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