TN 11th Question Paper 2026 Office Management and Secretaryship

FOR TN 11TH EXAM PREPARATION

TN 11th 2026
Question Paper · Office
Management
Secretaryship
EXAM YEAR TYPE SUBJECT

TN 11th 2026 Question Paper Office Management Secretaryship

Notes · Sample Papers · Previous Year Papers · Mock Tests

m
m .co
m .co s e m
se g l a
No. of Printed Pages : 8
a

!9192IstYearOfficeManagementandSecretaryship! £vÄ Gs
Register Number

m
c o m Part III — Vocational Subjects

m .co
A¾Á»P m . ÷©»õsø©²® ö\¯¼¯¾® s e
s e l a
l a ag
ag uªÌ ©ØÖ® B[Q» ÁÈ
OFFICE MANAGEMENT AND SECRETARYSHIP

( / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90

Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß, AøÓU PsPõo¨£õÍ›h® m
EhÚi¯õPz öu›ÂUPÄ®.
m .co
s e
}»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
la
(2)

ö£ß]À £¯ß£kzuÄ®. ag
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of fairness,

inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw diagrams.

m
o m £Sv & I / PART - I
.co
m
c
. : s em
e laªPÄ® Hئøh¯
SÔ¨¦ (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15

las (ii)
a
öPõkUP¨£mkÒÍ |õßS ©õØÖ ÂøhPÎÀg
ag Âøhø¯z ÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx
GÊuÄ®.
Note : (i) Answer all the questions.

(ii) Choose the most appropriate answer from the given four alternatives and write

the option code and the corresponding answer.

[ v¸¨¦P / Turn over

m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 1 of 8

2

1. ÷©»õsø©, {ºÁõPa \õuøÚPøÍ EzvPÐhß ö£ÖÁuØS
__________

ö£õÖ¨£õS® .

(A) ö©´{Pº A¾Á»Pzvß (B) |ÃÚ A¾Á»Pzvß
(C) •P¨¦ A¾Á»Pzvß (D) £õµ®£›¯ A¾Á»Pzvß
The Management of the __________ is responsible for obtaining administrative

accomplishments.

(a) Virtual office (b) Modern office

(c) Front office (d) Traditional office

2. \mh® \õº¢u A¾Á»P ÷©»õsø©US |øh•øÓ __________ AÝ£Á® ÷uøÁ .

(A) \mh (B) GÊuU Ti¯
(C) SÔ¨£ÎzuÀ (D) umha_ ö\´²®
Legal office Management requires practical __________ experience.

(a) Law (b) Writing

(c) Dictating (d) Typing

3. Hº PsiåÚº __________ ÁÇ[SQÓx .

(A) Dµ¨£u® (B) C¯ØøP PõØ÷Óõmh®
(C) PõØÖ _ÇØ] (D) ö\¯ØøP PõØ÷Óõmh®
Air conditioner provides __________.

(a) Humidity (b) Natural Ventilation

(c) Air Circulation (d) Artificial Ventilation

4. |ßS vmhªh¨£mh, uÍÁø©¨¦ A¾Á»P® __________ US® £» |ßø©PøÍU
öPõsk Á¸QÓx .

(A) ÁõiUøP¯õͺPÒ (B) £o¯õͺPÒ
(C) ÷©»õͺPÒ (D) öÁίõmPÒ
A well planned layout brings a number of benefits to the office and to the __________.

(a) Customers (b) Employees

(c) Manager (d) Outsiders

5. uÍÁõh[PÒ __________ ÷uõØÓzvß Ai¨£øh°À ÁøP¨£kzu»õ® .

(A) uÛ |£º (B) {ÖÁÚ® (C) SÊ (D) EnµU Ti¯
Furniture can be classified on the basis of __________ appearance.

(a) Individual (b) Company (c) Group (d) Physical

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 2 of 8

m
m .co
m .co s e m
se g l a
a
3

6. ÁoP¨ £iÁ[PÒ ©ØÖ® £vÄPÎß ÁiÁø©¨¦ ©ØÖ® ©v¨£õ´Ä ‰»®
÷Põ¨¤k£Áøµz uÊ ÷©®£kzu¨£k® J¸ |ÃÚ ÁoPzvmh® __________

GÚ AøÇUP¨£kQÓx.
(A) £vÄ ö\´uÀ (B) _mhPµõv
m
.co
(C) £vÄPÒ ÷©»õsø© (D) ÷Põ¨¤hÀ
m
.co m
A modern business program that embraces filing and is improved by the design and review

m
of business forms and records is known as __________.
s e
s e l a
a ag
(a) Record keeping (b) Indexing

g l
(c)
a
Records management (d) Filing

7. A¾Á»P ÷©»õsø© ö©ßö£õ¸Ò E[PÐUS ªPÄ® ÷uøÁ¯õÚ __________

ÁÇ[SQÓx.
(A) C¯Ø¤¯À Ch® (B) ÷\ª¨¦ Ch®
(C) ö©ßö£õ¸Ò Ch® (D) PoÛ Ch®
m
.co
Office Management software gives you much needed __________.

em
(a) Physical space (b) Storage space

(c) Software space

las(d) Computer space

ag
8. __________ E¯º©mh {ºÁõPzvÀ ©mk÷© Â{÷¯õQUP¨£h»õ® .

(A) öPõÒøP øP÷¯k (B) xøÓ øP÷¯k
(C) A¾Á»P øP÷¯k (D) {ÖÁÚ[PÒ øP÷¯k
__________ may be distributed only at the top level management.

(a) Policy manual (b) Department manual

m
m
(c) Office manual (d) Organisations manual
.co
.co
m |ÃÚ A¾Á»P[PÒ Auß s e m
s e 9. __________ Ehß ö\¯À£kQßÓÚ
g l a .

g la (B) ö\õ¢u öPõÒøP a
a
(A) ö\õ¢u Aø©¨¦PÒ
(C) ö\õ¢u ÂvPÒ (D) ö\õ¢u ÁiÁ®
Modern Offices are functioning with its __________.

(a) Own Systems (b) Own Policy

(c) Own Rules (d) Own Structure

om .
[ v¸¨¦P / Turn over

.c e m
em l as
las ag
ag For more Question Papers, Sample Papers, Notes & Syllabus visit Page 3 of 8

4

10. uµÄz uÍ® Gߣx __________.

(A) ö£õ¸zu©ØÓ uµÄ (B) JÊ[Pø©UP¨£hõu uµÄ
(C) ÂÚÁÀPÒ (D) JÊ[Pø©UP¨£mh uµÄ
A database is collection of __________.

(a) Irrelevant Data (b) Unorganized Data

(c) Queries (d) Logically Related Data

11. •ußø©z vÓÄ÷PõÀ ÁȯõP Cµsk AmhÁønPøÍ JßÓõP
__________

CønUP¨ £¯ß£kQÓx .

(A) öÁÎz vÓÄ÷PõÀ
(B) •ußø© vÓÄ÷PõÀ
(C) Cøn¨¦ •ußø©z vÓÄ÷PõÀ
(D) Cønz vÓÄ÷PõÀ
__________ is used to link two tables together via the Primary key.

(a) Foreign Key

(b) Primary Key

(c) Composite Primary Key

(d) Composite Key

12. AøÚzx C¢v¯ Á[QPЮ _________ Ehß ÷£õmi°h ÷Ási¯ Pmhõ¯®
HØ£mkÒÍx .

(A) E»P Á[Q (B) Aµ_ Á[Q (C) ¤Ó Á[Q (D) ›\ºÆ Á[Q
All Indian Banks are forced to compete with _________.

(a) World Bank (b) Govt. Bank (c) Other Bank (d) Reserve Bank

13. ö£õxÁõP SÖQ¯ Põ», |kzuµ©õÚ, }sh Põ» øÁ¨¦PÍõP¨
__________

¤›UP¨£kQßÓÚ .

(A) |h¨¦ øÁ¨¦ (B) öuõhº øÁ¨¦
(C) ]Ó¨¦ Põ» øÁ¨¦ (D) Põ» øÁ¨¦
__________ are normally divided into short term, medium term, long term deposits.

(a) Current Deposit (b) Recurring Deposit

(c) Special Term Deposit (d) Term Deposit

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 4 of 8

m
m .co
m .co s e m
se g l a
a
5

14. Gߣx E»Qß ªP ÷ÁP©õP Áͺ¢x Á¸® ö£õ¸Íõuõµ
__________

|hÁiUøPPÎÀ JßÓõS®. Cx Gί •øÓ°À uPÁÀPøÍ £À÷ÁÖ {ø»PÎÀ
£›©õØÖÁuØS EuÄQÓx .

m
.co
(A) uPÁÀ ÷Põm£õk (B) uPÁÀ öuõÈÀ ~m£®
m
.co m
(C) Cøn¯ ÷|µ[PÒ (D) uPÁ¾UPõÚ ÷Põm£õk
m s e
e
One of the world’s fastest growing economic activities, which envisages easier flow of

s l a
l a ag
information at various levels in the desired pattern is __________.

(a)
ag
Information Theory (b) Information Technology

(c) Internet Times (d) Informative Theory

15. {ÖÁÚ[PÒ u[PÒ uõ´ {ÖÁÚzvß ÷uøÁPøÍ ©mk÷© §ºzv
__________

ö\´QßÓÚ ©ØÖ® öÁÎ ÁõiUøP¯õͺPÐUPõÚ ÷\øÁPøÍ ÁÇ[SÁvÀø» .

(A) £ßÚõmk {ÖÁÚ[PÒ (B) C¢v¯ ÷\øÁ ÁÀ¾|ºPÒ
m
.co
(C) SME (D) E»PÍõ¯ EÒ ø©¯[PÒ

m
__________ Organization caters to the needs of the Parent Company only and does not

e
serve external clients.

las
(a) Multinational Companies

ag (b) Indian Service Providers

(c) SME (d) Global In-house Centres

£Sv & II / PART - II

SÔ¨¦ : GøÁ÷¯Ý® £zx ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 28 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 10x3=30

Note : Answer any ten questions. Question No. 28 is Compulsory.
m
om
c. uõÛ¯[Su¼ß m .co
e
16. SÔU÷PõÒPøÍ £mi¯¼kP .

e m List out the objectives of Automation.

l as
las ag
ag 17. A¾Á»P ÷©»õͺ GÚ¨£k£Áº ¯õº ?

Who is the Office Manager ?

18. A¾Á»P `Çø» Áøµ¯ÖUPÄ® .

Define the term Office Environment.

om .
[ v¸¨¦P / Turn over

.c e m
em l as
las ag
ag For more Question Papers, Sample Papers, Notes & Syllabus visit Page 5 of 8

6

19. ¦v¯ uÍÁõh[PÒ ÁiÁø©¨¦ GßÓõÀ GßÚ ?

What is new Furniture design ?

20. A¾Á»P GÊx¨ö£õ¸mPÒ £ØÔ ]Ö SÔ¨¦ ÁøµP .

Write a short note on office stationery.

21. £vÄPÎß ÁøPPÒ ¯õøÁ ?

What are the types of records ?

22. AÇS£kzxuÀ £ØÔ ]Ö SÔ¨¦ ÁøµP .

Write short notes on Aesthetics.

23. ABW GßÓõÀ GßÚ ?

What is ABW ?

24. A¾Á»P Aø©¨¦ ©ØÖ® |øh•øÓPÒ GßÓõÀ GßÚ ?

What is meant by office System and Procedures ?

25. uµÄ uÍzv» EÒÍ uµÄ ÁøPPøÍ ÁøP¨£kzuÄ® .

Classify data types in database.

26. ø©¯ Á[Q wºÄPÒ £ØÔ J¸ SÔ¨¦ ÁøµP .

Write a short note on Core banking solutions.

27. ÁoPa ö\¯À£õkPÎß öÁÎUöPõnºÄ ÷\øÁPÎß (BPO) •UQ¯ ÷\øÁPøÍ
GÊxP .

Write important BPO Services.

28. AÔÄ\õº ö\¯À£õkPÐUPõÚ öÁÎUöPõnºÄ GßÓõÀ GßÚ ?

What is knowledge process Outsourcing ?

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 6 of 8

m
m .co
m .co s e m
se g l a
a
7

£Sv & III / PART - III

SÔ¨¦ : GøÁ÷¯Ý® I¢x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 5x5=25

m
.co
Note : Answer any five questions. Question No. 35 is Compulsory.

m
29.
.co
A¾Á»P ÷©»õsø©°ß ÁøPPøÍ ÂÁ› .

s e m
s em l a
ag
Explain the types of Office Management.

g la
30. a uÍÁõh[PÎß £¯ßPÒ ¯õøÁ
A¾Á»P ?

What are the uses of office furniture ?

31. ø©¯¨£kzu¨£mh ©ØÖ® £µÁ»õUP¨£mh ÷Põ¨¤h¼ß ÷ÁÖ£õkPøÍ
ÂÁ›UP .

What are the differences between centralized and decentralized filing ?

o m
. c
32. IT-BPM

s em
öuõÈÀxøÓ°ß Pmhø©¨¦ GÊxP .

la
Write structure of the IT-BPM Industry.

g
a
33. E°öµÊzx _mhPµõv GßÓ £uzøu ÂÁ›UP .

Explain the term Vowel Index.

34. SÔ¨¦ ÁøµP :

( A öuõhºøÁ¨¦U PnUSPÒ
)

m
(

m
B ]Ó¨¦UPõ» øÁ¨¦U PnUSPÒ
)

.co
m .coWrite notes on :

s e m
s e (a) Recurring Deposits

g l a
g la (b) Special Term Deposits
a
a
35. A¾Á»P Ch Aø©¨ø£ CÖvz ÷uºÄ ö\´ÁuØS •ß ¤ß£ØÓ ÷Ási¯
PõµoPÒ ¯õøÁ ?

What are the factors that should be considered before making the final choice of location of

office building.

om .
[ v¸¨¦P / Turn over

.c e m
em l as
las ag
ag For more Question Papers, Sample Papers, Notes & Syllabus visit Page 7 of 8

8

£Sv & IV / PART - IV

SÔ¨¦ : AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 2x10=20

Note : Answer all the questions.

36. ( A A¾Á»P ÷©»õsø©°ß •UQ¯zxÁ® ©ØÖ® £oPøÍ ÂÁ›
) .

AÀ»x
B GÊx¨ö£õ¸mPÎß ÷uºÄ ©ØÖ® öPõÒ•uÀ £ØÔ ÂÍUSP
( ) .

(a) Explain the importance and functions of Office Management.

OR

(b) Explain the selection and purchasing of stationery.

37. ( A ) BYOD £ØÔ Â›ÁõP ÂÍUPÄ® .

AÀ»x
B AmhÁøÚPÐUS Cøh÷¯ EÓÄPøÍ E¸ÁõUSuÀ ©ØÖ® v¸zxuÀ £ØÔ
( )

ÂÍUSP .

(a) Explain in detail about BYOD.

OR

(b) Explain about creating and editing relationship between tables.

- o 0 o -

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 8 of 8