Karnataka SSLC Question Paper 2025 Answer Key Retail

Government of Karnataka
Karnataka Secondary Education Examination Board

Question Paper
ANSWER KEY

A
CCE RF
Revised Syllabus

NSQF LEVEL-2
KARNATAKA SCHOOL EXAMINATION AND ASSESSMENT BOARD,
MALLESHWARAM, BENGALURU – 560 003
NSQF LEVEL-2, MARCH/APRIL 2025 EXAMINATION-1
MODEL ANSWERS
Date : 04. 04. 2025 ] CODE NO. : 87-EK
Subject : Retail
( English Medium )
( Regular Fresh )
[ Max. Marks : 60
Qn.
Value Points Total

PART-A

I. Four alternatives are given for each of the following
questions / incomplete statements. Choose the
correct alternative and write the complete answer
along with its question number and alphabet :
3×1=3
1. "Sham bought a pen; he has a great pen collection."
The pronoun in this sentence is
(A) Sham (B) bought
(C) he (D) has
Ans. (C) he 1
2. Ravi works hard to get the best student award at the
end of the year. What type of motivation is this ?
(A) Internal (B) External
(C) Emotional skill (D) Overconfident
Ans. (B) External 1

CCE RF(A)/101/1872(MA) [ Turn over

87-EK (Level-2) 2
Qn.
Value Points Total

3. The valid file extension for notepad file is
(A) .jpg (B) .doc
(C) .text (D) .txt
Ans. (D) .txt 1
II. Answer the following questions : 2×1=2
4. Why is 'enter key' used in the computer ?
It is the one of the most important functional keys in
the computer to move the cursor to the beginning to a
new line. 1
5. Write any two basic ways in which people can help for
sustainable development of goals.
i) Quality education
½
ii) Clean water and sanitation
½
iii) Affordable and Clean energy
iv) Reduce inequalities ( Any two ) 1
III. Answer the following questions : 2×2=4

6. What is time management ?
Time management is the ability to plan and control,
how you spend the hours of your day well and do all
that you want to do. 2
OR
How do you find your weakness ?
i) Point out the areas, where you struggle and the
things you find difficult to do. 1
ii) Be open to feed back and accept your weakness
without feeling low 1
iii) Look at the feedback others usually give you. 2
CCE RF(A)/101/1872(MA)

3 87-EK (Level-2)
Qn.
Value Points Total

7. Mention four qualities one should have to become a
successful entrepreneur.
i) He/she must believe in him/her self.
ii) He/she should be confident and take business
decision. ½
iii) If the idea did not work but it is okay then keep
trying new ideas. ½
iv) Running his/her business is difficult but he/she
should be patient because he/she knows success ½
will come soon.
v) He/she gives a creative and different solutions to ½
the problem that is why he/she is successful. 2
IV. Answer the following question : 1×3=3

8. Explain the meaning of verbal communication, write its
advantages and disadvantages.
Verbal communication includes sounds, words,
language and speech. Speaking is one of the most
effective and commonly used way of communicating. 1
Advantages :
i) It is an easy mode of communication in which you
can exchange ideas by saying what you want and
get a quick response. 1
ii) Verbal communication also enables you to keep
changing your interaction as per the other person's
response.
Disadvantages :
i) It depends on written or spoken words. Sometimes
the meaning can be confusing and difficult to 1
understand if the right words are not used. 3

CCE RF(A)/101/1872(MA) [ Turn over

87-EK (Level-2) 4
Qn.
Value Points Total

PART-B

V. Four alternatives are given for each of the following
questions / incomplete statements. Choose the
correct alternative and write the complete answer
along with its question number and alphabet :

7×1=7

9. Which of the following activities comes under retail ?
(A) Receiving of goods
(B) Do not remove dust
(C) Damages of goods
(D) Not receiving goods
Ans. (A) Receiving of goods 1

10. The part of online shopping is
(A) Integrated planning (B) Offline marketing
(C) Goods delivery (D) E-commerce
Ans. (D) E-commerce 1

11. The type of surface transport is
(A) Flights (B) Rails
(C) Ships (D) Boats
Ans. (B) Rails 1

12. Which of the following is NOT under the guidelines for
the delivery of goods ?
(A) Time of delivery (B) Commission
(C) Payment (D) Place of delivery
Ans. (B) Commission 1

CCE RF(A)/101/1872(MA)

5 87-EK (Level-2)
Qn.
Value Points Total
13. The materials that used when handling garbage and
working in storage areas are
(A) Safety vests
(B) Cut-resistant gloves
(C) Work gloves
(D) Disposable gloves
Ans. (C) Work gloves 1
14. The expanded form of O. H. S. is
(A) Occupational Health and Safety
(B) Occupational Health and Service
(C) Occupational Hospital and Safety
(D) Occupational Health and Security
Ans. (A) Occupational Health and Safety 1
15. The skills of sharing of ideas into words is
(A) Conceptual skills
(B) Effective skills
(C) Interpersonal skills
(D) Communication skills
Ans. (D) Communication skills 1
VI. Fill in the blanks with suitable answer : 4×1=4
16. The process of removing dust, dirt or any unwanted
materials is ................... .
Cleaning 1
17. The retail chain has been faster when new outlets are
opening everyday ........................ .
Multiplying 1
18. There are many ways to identify the ...............
accidents and emergencies.
Potential 1
19. Every retailer should make .................. commitments.
Realistic 1

CCE RF(A)/101/1872(MA) [ Turn over

87-EK (Level-2) 6
Qn.
Value Points Total
VII. Customer types meanings or behaviours are given
in Column-A and Customer types are given in
Column-B. Match them and write answers along
with alphabets : 4×1=4
20. Column-A Column-B
i) The customers a) Upset customer
who visit your
store and require
anything
ii) The customer b) Renewing customer
usually asks for a
price of a product
iii) The customer used c) Loyal customer
to do a
significance
business in store
iv) The customer who d) Fickle customer
visit first time to
the store
e) Daily customer
f) New customer
g) Different customer
Ans :
i) c) Loyal customer 1
ii) d) Fickle customer 1
iii) b) Renewing customer 1
iv) f) New customer 1 4
VIII. Answer the following questions : 4×1=4

21. Who is store operations assistant ?
Store operations assistant involves selling,
management of goods flow, store maintenance,
customer service and transaction processing and
performs various functions like administrative as well
1 1
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7 87-EK (Level-2)
Qn.
Value Points Total
as customer service.
22. Mention the meaning of direct store delivery.
Direct store delivery has many advantages to
producers and suppliers which leads to better access
by their end customers. It helps in moving goods from
the manufacturers to distributors and to end users. 1
23. What is teamwork ?
 Teamwork refers to the process of working with
people to achieve pre-determined objective. ½
 Teamwork is a crucial part of business. ½ 1
24. Define management.
Management is the process of getting people together to
achieve required goals and objectives in all industries.
It includes various functions like planning and
controlling. 1
IX. Answer the following questions : 4×2=8
25. Write two delivery procedures to be adopted by the
retailer in case of store shopping.
i) Once customer takes his/her purchase decision,
1
he/she buys the goods from retail store.
ii) After customer purchases the product, retail store
operations assistant gets the items packed. 1 2
26. What are the guidelines should be followed if you are
working in a retail store in case of delivery of goods ?
i) Delivery methods ½
ii) Time of delivery ½
iii) Payment and delivery ½
iv) Place of delivery ½ 2

CCE RF(A)/101/1872(MA) [ Turn over

87-EK (Level-2) 8
Qn.
Value Points Total

27. List any four emergencies at the retail workplace.
i) Electric shock ½
ii) Burns ½
iii) Bleeding ½
iv) Fracture ½ 2

28. "Employers are responsible to ensure all their workers
receive certain basic employment privileges." How ?
Justify.
Employers should provide some basic employment
privileges to employees as follows :

i) Basic Right ½

ii) Right to privacy ½

iii) Right to safety ½

iv) Right to equality ½ 2

OR

"In a teamwork the employees should have some
responsibilities are necessary". How ? Justify.

Ans.:

i) Perform their work carefully ½

ii) Observe he agrees upon working hours ½

iii) Keep business and trade secrets ½

iv) Contributing to the team success ½ 2

CCE RF(A)/101/1872(MA)

9 87-EK (Level-2)
Qn.
Value Points Total

X. Answer the following questions : 3×3=9

29. Explain the material handling activities.
i) Receiving : When material reaches the retail ½
store warehouse, it is received by the receiving ½
assistant, the unloading is usually done manually
or by required equipment.

ii) In-store handling : There are various methods of
½
materials handling. Manual handling is the
process of carrying and moving materials. ½

iii) Shopping : When customer enters into retail store
operations assistant offers him/her a shopping ½
bag, basket or trolley for picking the goods from
½
store. 3

30. Mention the objectives of retail transport.

i) To deliver goods to the customer in a short time.

ii) To deliver the goods at a minimum cost.

iii) To bring the manufacturer closer to the retailer.

iv) To reduce loading and unloading as much as
possible.

v) To improve safety measures during transportation.

vi) To adopt all legal requirements during
transportation. 3
OR

Explain the three points to be considered under 3

CCE RF(A)/101/1872(MA) [ Turn over

87-EK (Level-2) 10
Qn.
Value Points Total

schedule of delivery.

Ans.:

i) Products due for delivery: This is the duty of store
operation assistant to ensure that all the ordered
1
products are packed and due for delivery.

ii) Equipment and paper work needed in delivery :
Store operation assistant should check all ordered
1
items packed properly.

iii) Delivery Note : The delivery executive must get the
all the delivery details like name of the customer,
address, contact number and location. 1

31. What are the preventive measures should be followed
by the employee used the forklifts in the retail store ?

i) Do not operate the forklift unless it is running
properly.
½
ii) Wear required PPE such as safety boots and a
hard hat.
½
iii) Make sure the employees are trained properly.
½
iv) Never carry a passenger on forks
½
v) Never turn on a sloped surface
½
vi) After the using of forklifts remove the key.
½ 3

XI. Answer the following questions : 3 × 4 = 12
32. Explain the main ( key ) issues faced by the retailer. 4
CCE RF(A)/101/1872(MA)

11 87-EK (Level-2)
Qn.
Value Points Total
i) Customer satisfaction : Retailers know that
satisfied customers become loyal customers.
Retailers develop strategies to build relationships. 1
ii) Layout :
It deals with the arrangement of tools and 1
equipment in retail store.
iii) Location :
Well placed stores with high visibility and easy 1
access may hold significantly more value than
lower cost sites.
iv) Keeping peace with technology : It is entered in all 1
retailing including customer knowledge, product
improvement and many more.
33. Write the good practices of loading and unloading.
i) When a bulk order is obtained send the delivery
of the material directly from wholesaler to
customer.
ii) Load the materials for delivery to the customer,
as early as possible which helps in reduction in
stock storage space.
iii) While handling hazardous materials extra safety
measures must be taken while loading &
unloading
iv) While loading and unloading government rules
must be followed towards safety. 4
OR
Mention the solutions for the problems related to retail
store transportation.
i) Make the technological innovation investment
strategies necessary to easily recognize and
understand the issues. 1
ii) Create solutions and take an action to create
compelling and sustainable competitive 1
advantages.
iii) Rapidly and successfully adopt the difficulties
posed by marketing increased complexity.
1
iv) Make the operational investment strategies
necessary to decrease a chance to sell for new 4

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87-EK (Level-2) 12
Qn.
Value Points Total
offerings. 1
v) Open the basic Macros Windows to save and run
the created macro. ( Any four )
34. As a retail store operation assistant what preventive
measures to be followed to control goods shoplifting in
store ?
i) If the employees think, someone is shoplifting
contact safety or someone professional trained 1
person.
ii) Never try to catch a shoplifter especially if the 1
retail employee work alone.
iii) This should include the shoplifter's height, 1
weight, skin and hair colour and outfits should
be remembered.
1
iv) These days CCTV will be fitted in shops to control
shoplifting. 4
OR
Mention the safety measures to prevent harassments
to retail employees in the retail stores.
Ans.:
i) Tell the harasser to stop do this right away by
saying it or writing it in a letter or e-mail.
1
ii) The employee tells his/her employer to appoint
someone to receive and handle harassment
complaints. 1
iii) Talk about it with someone the employees trust. 1
iv) Write down each remark or describe the incident 1
in detail. 4

CCE RF(A)/101/1872(MA)

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