HBSE Class 10 Question Paper 2025 Retail

CLASS : 10th (Secondary) Code No. 2128
Series : Sec/Annual Exam.-2025
Roll No.

RETAIL
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2 12 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 30 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

2128 P. T. O.

(2) 2128
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Answer all questions.

(ii) izR;sd iz'u ds vad mlds lkeus fn;s x;s gSaA
Marks are indicated against each question.

(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

[k.M – v
SECTION – A
¼nh?kZ mÙkjh; iz'u½
(Long Answer Type Questions)

1. LVksj [kjhnkjh ds fy, esa oLrqvksa dh lqiqnZxh ds fy, forj.k izfØ;k dk o.kZu dhft,A 5
Explain delivery procedure for the delivery of items in case of store shopping.

OR

ifjogu ds lk/kuksa dk mYys[k dhft,A
Discuss the modes of transportation.

(3) 2128
2. fjVsy LVksj esa fofHkUu lqj{kk ;U=ksa dk o.kZu dhft,A 5
Explain various safety equipments in a retail store.

OR

,d fjVsy LVksj esa oLrqvksa dks mBkus o lEHkkyus dh rduhdksa dk o.kZu dhft,A
Explain the techniques of lifting and handling of goods in a retail store.

3. fjVsfyax esa lewg Hkkouk ds egÙo dk o.kZu dhft,A 5
Explain the importance of team work in retailing.

OR

y{;ksa dh vo/kkj.kk D;k gS \ bldh fo'ks"krkvksa dk mYys[k dhft,A
What is the concept of goals ? Explain its features.

[k.M – c
SECTION – B
¼y?kq mÙkjh; iz'u½
(Short Answer Type Questions)

4. Vhe dk eukscy cuk, j[kus ds mik; crkb,A 3
State the ways to maintain team morale.

OR

izfriqf"V ds egÙo ds ckjs esa crkb,A
State the importance of feedback.

2128 P. T. O.

(4) 2128
5. ,d Vhe esa izHkkoh <ax ls dSls dke djsa \ 3
How to work effectively in a team ?

OR

y{; fu/kkZj.k ds lzksrksa dk mYys[k dhft,A
Discuss the sources of setting goals.

6. LVksj esa lqj{kk dk D;k egÙo gS \ 3
What is the importance of safety in a store ?

7. midj.kksa dks mBkus o lEHkkyus ds fy, fn'kk-funsZ'kksa ij ppkZ dhft,A 3
Discuss the guidelines and instructions for lifting and handling of equipments.

8. fjVsy LVksj esa nq?kZVuk vkSj vkikr fLFkfr ds dkj.kksa ij ppkZ dhft,A 3
Discuss the causes of accidents and emergencies in a retail store.

9. lkexzh izcU/ku dh rhu xfrfof/k;ksa dk mYys[k dhft,A 3
State three activities of material handling.

[k.M – l
SECTION – C
¼vfr y?kq mÙkjh; iz'u½
(Very Short Answer Type Questions)

10. 'kkWfiax ls D;k vfHkizk; gS \ 2
What is shopping ?
OR
iqu% vkns'k le; D;k gS \
What is Re-order lead time ?

(5) 2128
11. papy xzkgd fdls dgrs gSa \ 2
What is meant by fickle customer ?
OR
LVksj&vk/kkfjr fjVsy D;k gS \
What is store-based retailing ?

12. [kqnjk LVksj ifjpkyu ls D;k vfHkizk; gS \ 2
What is meant by retail store operation ?

13. mRikn fMyhojh D;k gS \ 2
What is product delivery ?

14. ekSf[kd lUns'kokgu ij uksV fyf[k,A 2
Write a note on verbal communication.

15. m|eh ls D;k vfHkizk; gS \ 2
What is meant by Entrepreneur ?

[k.M – n
SECTION – D
¼oLrqfu"B iz'u½
(Objective Type Questions)

16. fuEu esa ls dkSu-lh lkexzh j[k-j[kko dh xfrfof/k;k¡ gSa \ 1
(A) izkIr djuk (B) LVksj ds vUnj j[k-j[kko
(C) 'kkWfiax (D) mijksDr lHkh
Which of the following is an activity of material handling ?
(A) Receiving (B) In store handling
(C) Shopping (D) All of the above

2128 P. T. O.

(6) 2128
17. fuEu esa ls dkSu-lh LVkWd fu;U=.k dh iz.kkyh gS \ 1
(A) foÙkh; fu;U=.k (B) bdkbZ fu;U=.k
(C) fefJr fu;U=.k (D) mijksDr lHkh
Which of the following is a system of controlling stock ?
(A) Financial Control (B) Unit Control
(C) Combination Control (D) All of the above

18. xzkgd tks izk;% mRikn dh dher ds ckjs esa iwNrkN djrk gS] mls -------------- dgrs gSaA 1
¼[kkyh LFkku Hkjsa½
The customer usually asks for a price of the product is called ……….. .
(Fill in the blank)

19. vkWuykbu 'kkWfiax fdldk fgLlk gS % 1
(A) ,dhÑr ;kstuk (B) bZ-dkelZ
(C) vkWQykbu foi.ku (D) mijksDr esa ls dksbZ ugha

Online shopping is a part of :
(A) Integrated planning (B) E-commerce
(C) Offline marketing (D) None of the above

20. miHkksDrk vkWuykbu 'kkWfiax osclkbV ij tkdj viuh ilUn ds mRikn <w¡<+ ldrs gSA ¼lgh@xyr½ 1
Consumers can find so many products of their interest by visiting online
shopping websites. (True/False)

21. vfXu'keu ;U= dk iz;ksx fdlds fy, gksrk gS \ 1
(A) ck<+ (B) pksjh
(C) vfXu nq?kZVuk,¡ (D) mijksDr esa ls dksbZ ugha
Fire extinguishers are used to control …………… .
(A) Floods (B) Theft
(C) Fire accidents (D) None of the above

(7) 2128
22. lqj{kk ds fy, dkSu-ls lkeku dk iz;ksx ugha fd;k tkrk gS \ 1

(A) lqj{kk csYV (B) lqj{kk osLV
(C) lqj{kk twrs (D) diM+s ds nLrkus
Which accessories are not used for safety ?

(A) Safety belt (B) Safety vest

(C) Safety shoes (D) Cloth gloves

23. fjVsy LVksj esa vkx dk [krjk ugha gksrkA ¼lgh@xyr½ 1

Fire hazards do not present in Retail stores. (True/False)

24. Vhe odZ fjVsy dk egÙoiw.kZ fgLlk ugha gSA ¼lgh@xyr½ 1

Team work is not a crucial part of business. (True/False)

25. vkidks dk;kZy; ls Nqêh dh vko';drk gSA vki lapkj dh fdl fof/k dk mi;ksx djsaxs \ 1
(A) bZ-esy (B) iksLVj
(C) CykWx (D) mijksDr esa ls dksbZ ugha
You need to apply leave from office. Which method of communication will you
use ?
(A) E-mail (B) Poster
(C) Blog (D) None of the above

26. fdlh Qkby dks dEI;wVj esa isLV djus ds fy, fdl 'kkVZ-dV daqth dk mi;ksx fd;k tkrk gS \ 1
(A) Ctrl + C (B) Ctrl + V
(C) Ctrl + P (D) mijksDr lHkh
What shortcut key do you use to paste something in the computer ?
(A) Ctrl + C (B) Ctrl + V
(C) Ctrl + P (D) All of the above

2128 P. T. O.

(8) 2128
27. la;qDr jk"Vª us lrr~ fodkl ds fdrus y{; fu/kkZfjr fd, \ 1
How many sustainable development goals are given by the United Nations ?

28. ÅtkZ ds uohdj.kh; òksr dk uke fyf[k,A 1
Write the name of renewable source of energy.

29. m|eh tksf[ke ugha mBkrk gSA ¼lgh@xyr½ 1
An Entrepreneur do not take risk. (True/False)

30. SMART ladsrk{kj dk iwjk :i fyf[k,A 1
Write the full form abbreviation SMART.

S