TN 12th Question Paper 2022 Office Management & Secretaruship

No. of Printed Pages : 8
5992
!5992OfficeManageAndSecre! £vÄ Gs
Register Number

Part III — Vocational Subjects
A¾Á»P ÷©»õsø©²® ö\¯¼¯¾®
OFFICE MANAGEMENT AND SECRETARYSHIP
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90
Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß. AøÓU PsPõo¨£õÍ›h®
EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of
fairness, inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw
diagrams.

£Sv & I / PART - I

SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15

(ii) öPõkUP¨£mkÒÍ ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯ Âøhø¯z
÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx GÊuÄ®.
Note : (i) Answer all the questions.
(ii) Choose the most appropriate answer from the given four alternatives
and write the option code and the corresponding answer.

5992 2

1. ÷©»õsø© Gߣx __________ |hÁiUøP.
(A) £o¯©ºzx£Áº (B) uÛ¯õÒ
(C) £o¯õͺ (D) SÊ©©õP
Management is a __________ activity.
(a) Employer (b) Individual
(c) Employee (d) Group

2. __________ ÷©»õsø©°À C¯USÚºPÒ SÊ, uø»ø© {ºÁõQ ©ØÖ® uø»Áº
BQ÷¯õº Ah[SÁº.
(A) Pøh {ø» (B) E¯º {ø»
(C) C¯UP {ø» (D) Cøh {ø»
__________ management consists of Board of Directors, Chief Executive and
President.
(a) Lower level (b) Top level
(c) Operative level (d) Middle level

3. }shPõ» vmhªhÀ __________ Põ»zøu EÒÍhUQ¯x.
(A) 15 Á¸h[PÐUS® SøÓÁõP
(B) 5 •uÀ 15 Á¸h®
(C) 5 Á¸h[PÐUS® SøÓÁõP
(D) 15 Á¸h[PÐUS ÷©À
Long term planning covers a period of __________.
(a) below 15 years
(b) 5 to 15 years
(c) below 5 years
(d) above 15 years

4. JØÖø©¯õÚ Pmk¨£õk __________ Aø©¨¤À EÒÍx.
(A) •øÓ¯õÚ (B) Á›ø\
(C) •øÓ\õµõ (D) Á›ø\ ©ØÖ® Fȯº
Unity of control exists in __________ organisation.
(a) Formal (b) Line
(c) Informal (d) Line and staff

3 5992

5. wº©õÚ® ö\´u¼ß CÖv £i{ø» __________.
(A) ©õØÖ |hÁiUøPPøÍ ©v¨¥k ö\´uÀ
(B) ©õØÖ |hÁiUøPPøÍ ÷uº¢öukzuÀ
(C) wº©õÚzøu |øh•øÓ¨£kzxuÀ ©ØÖ® ¤ßÞmh®
(D) ©õØÖ |hÁiUøPPøÍ ÷©®£kzxuÀ
The final step in decision making process is __________.
(a) Evaluation of alternative
(b) Selection of alternative
(c) Implementation and follow up of decision
(d) Developing alternative

6. wº©õÚ® GßÓ Áõºzøu __________ ¼¸¢x ö£Ó¨£mhx.
(A) öh]hõì (B) öh]÷Pº
(C) öh]jº (D) ÷©ØTÔ¯ GxĪÀø»
The word ‘Decision’ is derived from the word __________.
(a) DECIDAUS (b) DECICARE
(c) DECIDERE (d) None of the above

7. J¸ Aø©¨¤ß |Øö£¯º Gߣx _________.
(A) J¸[QønzuÀ (B) ö£õx ©v¨¦
(C) JÊUP¨ £s¦ (D) SÊ ÷Áø»
Goodwill refers to the __________ of the Organisation.
(a) Co-ordination (b) Reputation
(c) Morality (d) Teamwork

8. Aø©¨¤À EÒÍ £o¯õͺPÐUQøh÷¯ EÒÍ EÓÄ GÆÁõÖ AøÇUP¨&
£kQÓx ?
(A) ÷©»õsø© (B) £µì£µ® (C) SÊ EnºÄ (D) |Øö£¯º
__________ refers to mutuality among the employees working in the organisation.

(a) Management (b) Reciprocity (c) Team Spirit (d) Goodwill

5992 4

9. AvPõµ¨ £QºÄ Gߣx AvPõµ® ©ØÖ® __________ £QºÁx BS®.
(A) Pmk¨£õmiß Ãaø\ (B) ö£õÖ¨¦PøÍ
(C) SÊøÁ (D) ø©¯¨£kzuø»
Delegation is the act of assigning authority and __________.
(a) Span of control (b) Responsibility
(c) Committee (d) Centralization

10. ""uø»ø© |®¤UøP ©ØÖ® BºÁzxhß ÷Áø» ö\´¯ RÌ©mh |£ºPøÍ ysh
J¸ ÷©»õͺ vÓß EÒÍx'' GßÖ TÔ¯Áº :
(A) ÷hÂì (B) íõ´©õß
(C) öµß]ì ¼UPºm (D) Tshì ©ØÖ® K öhõßÚÀ
Who said “Leadership is the ability of a manager to induce subordinates to work
with confidence and zeal” ?
(a) Davis (b) Haimann
(c) Rensis Likert (d) Koontz and O’Donnell

11. Tmh[PÒ, ›ÄøµPÒ, P¸zuµ[SPÒ, ©õ|õkPÒ ©ØÖ® ÷|ºPõnÀPÒ CøÁPÒ
__________ ÁøP uPÁÀ öuõhº¦US Euõµn[PÍõS®.

(A) •øÓ¯õÚ (B) Áõ´ö©õÈ
(C) •øÓ¯ØÓ (D) Áõ´ö©õÈ AÀ»õu
Meetings, lectures, seminars, conferences and interviews are examples of
__________ communication.
(a) Formal (b) Verbal
(c) Informal (d) Non-verbal

12. FUS Põµo GßÓõÀ __________ ÷|õUQ |P¸uÀ BS®.
(A) ö\¯À (B) C»US (C) ÷|õUP[PÒ (D) E¢xuÀ
‘Motive’ means moving into __________.
(a) action (b) goal (c) objectives (d) drive

5 5992

13. FȯºPÒ __________ ÷Põm£õmiÀ Pmk¨£kzu¨£kQÓõºPÒ.
(A) Z (B) X (C) ÷uøÁ (D) Y
Employees are to be controlled in __________ Theory.
(a) Z (b) X (c) Need (d) Y

14. G¢u¨ ¦ÒΰÀ Buõ¯® CÀø» |mh•® CÀø» :
(A) öµõUP vmh¨£mi¯À
(B) §ä⯠Ai¨£øh vmh¨£mi¯À
(C) {PÌa] •øÓ ©v¨¥k® ©Ö£›^»øÚ ~m£•®
(D) \©{ø»¨¦ÒÎ
The point at which there is no profit and no loss.
(a) Cash budget
(b) Zero base budget
(c) PERT
(d) Break-even point

15. £søh¯ Áµ»õØÖ Põ»zvÀ ö©õP»õ¯º ©ØÖ® ©µõmi¯ ÷£µµ_, ö\¯»õͺ
GÆÁõÖ AøÇUP¨£mhõº ?
(A) \âÁõ (B) âm{ì
(C) A©z¯õ (D) ÷©ØPsh AøÚzx®
In Ancient History during Mughal and Maratha Empire, Secretary was called as
__________.
(a) Sachiva (b) Chitnis
(c) Amatya (d) All of the above

£Sv & II / PART - II
SÔ¨¦ : HuõÁx £zx ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 28 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 10x3=30
Note : Answer any ten questions. Question No. 28 is Compulsory.

16. «sk® £¯ß£kzx® vmh[PÒ GßÓõÀ GßÚ ?
What are repeated use plans ?

17. öPõÒøP GßÓõÀ GßÚ ?
What is a Policy ?

5992 6

18. uõ[PÒ GÆÁõÖ £o¯õͺPÐUS £o JxURk ö\´ÃºPÒ ?
How will you assign duties to the employees ?

19. vmh•øÓ wº©õÚ® GßÓõÀ GßÚ ?
What is Strategic Decision ?

20. C¯USuÀ GßÓõÀ GßÚ ?
What is Direction ?

21. AvPõµ¨ £QºÄ GßÓõÀ GßÚ ?
What is meant by delegation ?

22. ö\õÀ ÁiÁ uPÁÀ öuõhº¦ £ØÔ SÔ¨¦ ÁøµP.
Write a note on ‘Verbal Communication’.

23. uø»ø©zxÁzvß ÁøPPøÍ GÊxP.
Write the types of Leadership.

24. FUP¨£kzuÀ – Áøµ¯ÖUPÄ®.
Define ‘Motivation’.

25. EÒÍõº¢u ©ØÖ® öÁΨ¦Ó öÁS©vPøͨ £mi¯¼kP.
List out the intrinsic and extrinsic rewards.

26. ¿uº SÀ¼U GÆÁõÖ ÷©»õsø©°ß £oPøÍ £ØÔ SÔ¨¤kQÓõº ?
How Luther Gullick classifies the functions of Management ?

27. {ÖÁÚ ö\¯»õÍ›ß ö£õÖ¨¦PøÍ GÊxP.
Write the liabilities of a Company Secretary.

28. íµõÀm Tßì TÖ® vmhªku¼ß |õßS •UQ¯ ÷|õUP[Pøͨ £mi¯¼kP.
List out the four important objectives of planning according to Harold Koontz.

7 5992

£Sv & III / PART - III
SÔ¨¦ : H÷uÝ® I¢x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 5x5=25

Note : Answer any five questions. Question. No. 35 is Compulsory.

29. E¯º{ø» ÷©»õsø©°ß £oPÒ £ØÔ ÂÁ›UPÄ®.
Explain the functions of Top Level Management.

30. vmhªku¼ß |ßø©PøÍ ÂÁ›UPÄ®.
Explain the advantages of Planning.

31. •øÓ¯õÚ ©ØÖ® •øÓ\õµõ Aø©¨¦PÐUQøh÷¯¯õÚ ÷ÁÖ£õkPøÍ GÊxP.
Write the difference between formal and informal organisation.

32. J¸[Qønzu¼À HØ£k® ¤µa\øÚPøÍU TÖP.
State the problems in Co-ordination.

33. FUP¨£kzu¼ß £iPøÍ ÂÍUSP.
Explain the steps in Motivation.

34. Pmk¨£kzu¼ß |ßø©PøÍ ÂÁ›UPÄ®.
Explain the merits of Controlling.

35. ö£õ¸mPÎß Ai¨£øh°À xøÓ°¯À Gߣuß ö£õ¸Ò ¯õx ? Auß |ßø©
wø©PøÍ ÂÍUSP.
What is meant by Departmentation by products ? Write its advantages and
disadvantages.

5992 8

£Sv & IV / PART - IV
SÔ¨¦ : AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 2x10=20

Note : Answer all the questions.

36. (A) ÷©»õsø©°ß £À÷ÁÖ £oPÒ £ØÔ Â›ÁõP GÊuÄ®.
AÀ»x
(B) uPÁÀ öuõhº¤ß £À÷ÁÖ ÁøPPøÍ Â›ÁõP ÂÁõvUPÄ®.
(a) Explain the various functions of Management.
OR
(b) Discuss in detail the types of Communication.

37. (A) ©õì÷»õÂß ÷uøÁ Á›ø\PøÍ SÔzx ÂÁõvUPÄ®.
AÀ»x
(B) wº©õÚ® ö\´u¼ß £i{ø»PÒ £ØÔ ÂÁ›UPÄ®.
(a) Discuss Maslow’s Hierarchy of needs.
OR
(b) Explain the process of Decision Making.

-oOo-